Bilingual Case Manager

Quick Facts

• Role: Bilingual Case Manager
• Work setup: Fully remote (U.S. residents; excludes AK, DE, HI, LA, MT, ND, OK, WV, WY and U.S. Territories)
• Reporting: Manager, Clinical Program

Description

The Bilingual Case Manager coordinates care across inpatient, outpatient, ER, and home care settings to improve member health outcomes. The role includes educating members, assessing Social Determinants of Health (SDOH), connecting individuals to community resources, and supporting process improvement and pilot programs. You will provide crisis intervention, advocate for members, and ensure compliance with applicable laws and regulations.

Responsibilities

• Coordinate care across settings while maintaining confidentiality and high professional standards
• Partner with members and providers to create personalized care plans
• Assess and address SDOH by connecting members to tailored community support resources
• Provide crisis intervention and act as a member advocate to remove barriers to care and improve treatment compliance
• Engage with members via phone, secure messaging, or in-person for education on conditions, discharges, procedures, and prescriptions
• Ensure compliance with applicable laws and regulations
• Perform other duties as assigned

Requirements

• 2+ years of clinical experience in hospital, outpatient, or community-based care management
• 2+ years of patient-facing experience with chronic medical conditions (e.g., diabetes, COPD, hypertension), including understanding disease trajectories, treatment regimens, and symptom management
• 1+ year of care coordination and navigation experience
• Active, unrestricted RN licensure in a U.S. state OR active compact multistate unrestricted RN license OR MSW from a CSWE-approved nationally accredited graduate program
• Bilingual (English, Spanish)

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays; paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements
• Monthly vacation accrual at 15 days per year