Supervisory Pharmacy Technician (Outpatient)

Quick Facts

• Role: Supervisory Pharmacy Technician (Outpatient)

• Focus: Supervision, training, and coordination of outpatient pharmacy operations

Description

Supervise and train outpatient pharmacy technicians, pharmacy interns, and students. Assist pharmacists with phone communications, audits, quality improvement reporting, and administrative support, including electronic progress notes in VISTA/CPRS. Coordinate shift schedules and routine operational activities, including inventory, drug recalls, automation equipment readiness, clinic inspections, and process improvement.

Responsibilities

• Directly supervise outpatient pharmacy technicians; act as liaison between outpatient pharmacists and technicians for training and communication

• Manage technical staff to optimize workflow by continuously analyzing and redirecting priorities

• Develop/ensure performance standards and competencies; conduct performance evaluations

• Coordinate training for residents, students, and technician staff; help develop Standard Operating Procedures

• Coordinate shift schedules and coverage with supervisors and maintain appropriate staffing levels

• Prioritize and delegate work to technicians and pharmacy students; support operations during breaks, leave, or staffing shortages

• Collaborate with procurement staff on inventory management and drug recalls

• Collaborate with automation technicians to maintain automation equipment and triage issues

• Ensure automation systems are stocked and operational (Pyxis, Optifill, ScriptPro)

• Collaborate with VISN Pharmacy Call Center to resolve local issues and recommend efficiencies

• Coordinate completion of clinic inspections as assigned before month-end

• Enter and document data and electronic progress notes in VISTA/CPRS; complete audits/reports and assigned ward inspections

• Assist with timekeeping for pharmacy service personnel as assigned

Requirements

• U.S. citizenship; selective service registration (as applicable)

• Proficient in written and spoken English

• Subject to background/security investigation

• Pass pre-employment physical evaluation

• Complete online onboarding and required pre-employment identification steps

• National certification requirements for positions above full performance level (CPhT via PTCB or ExCPT via NHA)

Benefits

Comprehensive federal employee benefits package (eligibility depends on position type).