Technical Support Engineer (Building Automation/Electronics)

Quick Facts

• Role: Technical Support Engineer (Building Automation/Electronics)

• Focus: Production support, remote commissioning, troubleshooting, solution validation, training, and documentation for SolarTrac automation solutions

Description

You will provide production, customer, and validation support for field-deployed Building Automation Systems, acting as a liaison between Engineering and Technical Support. The role includes server design/configuration, remote commissioning support, hardware/software and networking troubleshooting, validation testing, and assistance with training and documentation. You will collaborate with project management and technical teams to support advanced commercial automation deployments worldwide.

Responsibilities

• Production support: assemble, pre-configure, and validate test server assemblies and network tools for deployments; support remote commissioning; troubleshoot RS-485 wiring/signal integrity, Ethernet/TCP/IP routing, and device discovery

• Customer support: remotely deploy, diagnose, troubleshoot, and engineer fixes for software/hardware and networking errors; serve as a technical liaison with Software Development

• Occasional field support: travel as needed to resolve advanced physical/network layer issues onsite

• Testing/validation: validate new products and enhancements; use networking/software tools and electronic test equipment; maintain testing logs and configuration profiles; track/report active issues and software fixes

Requirements

• Associate's degree (or equivalent) in Electrical Engineering, Computer Science, or related technical field

• 3+ years experience supporting electronics controls hardware and/or software

• Experience relevant to building automation, industrial controls, security, home automation, or IT networking

• Strong technical communication skills

• Customer-facing capability managing high-stakes service tickets

• Ability to prioritize workflows and manage multiple concurrent projects

• Infrequent domestic travel as needed

• Proficiency with Windows and Linux

• Foundational enterprise networking knowledge

• Relational database understanding (MySQL, SQLite)

• Hands-on troubleshooting/knowledge of: Ethernet/PoE, TCP/IP, UDP, routing/device discovery, HTTP/HTTPS, VPN and RDP, RS-485 multi-drop, BACnet

• Hardware troubleshooting with multimeters and oscilloscopes

• Network protocol analysis (e.g., Wireshark) and serial terminal utilities (e.g., RealTerm)

Benefits

• Medical, dental, and vision insurance

• 401(k) with up to 5% company match

• Life insurance, long-term disability, and short-term disability

• Paid holidays (pro-rated), paid vacation time, two floating holidays, and one paid volunteer day off per year