Site Supervisor, Multi-Specialty

Quick Facts

Site Supervisor for multi-specialty medical and surgical services supporting Novato and Petaluma campuses.

Description

Oversee day-to-day operations, staffing and coverage, and staff performance to goals while ensuring patient and staff safety and high-value, quality care. Implement and enforce adherence to departmental standards, policies and procedures, and applicable regulatory requirements. Use Lean or other process improvement methods to identify cost savings and streamline and standardize workflows.

Responsibilities

• Supervise and oversee daily operations and staffing coverage
• Establish work priorities and help resolve operational issues
• Monitor staff performance toward operational goals
• Ensure delivery of consistent, high-quality care to served patient populations
• Implement and enforce compliance with standards, policies, procedures, and laws/regulations
• Identify and implement cost savings and best practices using Lean or other process improvement
• Coordinate services and streamline/standardize workflows and procedures with partners

Benefits

• Benefits available as part of a comprehensive total rewards program

Requirements

• HS Diploma or GED
• 5 years of recent relevant experience
• Knowledge of medical office workflows and processes
• Leadership skills including team building, plus coaching and mentoring
• Proven ability to identify and resolve technical and operational issues guided by policies and procedures
• Project planning, leading, and implementation experience
• Knowledge of applicable local, state, and federal laws and regulations impacting operations
• Strong verbal and written communication and interpersonal skills
• Ability to handle confidential and sensitive issues
• Organizational and time management skills to prioritize multiple projects while delivering quality service
• Commitment to exceptional customer service
• Ability to work with diverse populations and respect cultural and linguistic differences
• Ability to use essential software and applications for the role