L2 Support Engineer

Quick Facts

• Role: L2 Support Engineer (Support Engineer, L2)

Description

As an L2 Support Engineer, you provide top-tier technical support to the largest Czech customers. You specialize in voice-related solutions and scripting, working closely with customers as a senior consultant. Responsibilities include incident handling, service requests and changes, performance analysis and tuning, and implementing tailored solutions (including AI-based solutions) via customer projects.

Responsibilities

• Provide technical support to customers and manage platform instances
• Handle incidents, service requests, and change requests
• Perform analysis, tuning, monitoring, and performance optimization
• Design and implement tailored solutions based on customer needs
• Participate in customer development projects
• Implement AI-based solutions within customer projects

Requirements

• Solid technical background (Linux, networking, databases; ideally VoIP/Asterisk)
• Customer-oriented approach
• Strong communication skills and professional attitude
• Ability to work independently and take ownership
• Motivation to learn new technologies
• English communication proficiency
• Active use of AI tools

Benefits

• Bonuses distributed twice per year based on company profit
• New modern offices in OC Flóra
• Hybrid work (home office)
• 5 weeks of vacation
• Sick days, meal allowance, and Multisport card