Test Engineering Manager (AppleCare Service Engineering)

Quick Facts

• Role: Test Engineering Manager (Service Engineering)

Description

You will lead engineers and technicians responsible for enabling and sustaining automated factory test lines in Cupertino that support Apple hardware products pre and post New Product Introduction (NPI). You will align on test coverage and support requirements, own equipment and vendor readiness deliverables, and guide execution from installation through qualification and troubleshooting. You will also manage resources, maintain lifecycle communication, and mentor your team.

Responsibilities

• Lead planning, engineering, and procurement activities for automated test line bring-up and continuity

• Direct test station planning and execution to enable test line bring-up and continuity

• Collaborate with cross-functional partners to agree on test coverage and support requirements for NPI and sustaining (including as-is, trade-in, and RMAO)

• Review BOM and finalize equipment requirements tied to product features

• Partner with global vendors for test station bring-up and own engineering readiness deliverables

• Assign engineers and technicians; define line layout, equipment requirements, budget, schedule, system updates, and engineering resource forecasts

• Gatekeep equipment purchasing with test engineers and PMs; present budgets to Finance/PQM stakeholders and AppleCare leadership

• Provide engineering leadership during installation, qualification, and troubleshooting to unblock test line readiness

• Maintain communication with cross-functional partners to revisit support requirements across the product lifecycle

• Manage resources for ongoing test line operations and provide mentorship

Requirements

• BS or MS in Electrical Engineering, Mechanical Engineering, or Computer Science

• 10 years of industry experience, including 5 years managing people in Test Engineering, Product Quality, or Technical Operations

• Technical leadership track record managing engineering teams (Test Engineering and/or Product Quality)

• Experience qualifying and maintaining automated test processes and screening procedures

• Ability to identify and communicate improvements for test, operations, and business processes

• Strong analytical skills with statistical analysis tools

• Experience collaborating with network, security, and infrastructure functions

• Solution-oriented, flexible, and able to support multiple complex projects

• Proven experience working with cross-functional/interdisciplinary teams

• Excellent verbal and written communication skills; ability to explain complex topics simply

• Experience presenting to all levels of the organization

• High attention to detail

• Ability to travel as required

Benefits

• Lead factory test engineering efforts that support continuous quality improvement and development of field diagnostics/repair processes

• Opportunity to mentor a test engineering team and work closely with cross-functional engineering partners