Microsoft Dynamics 365 Sales Application Manager

Quick Facts

• Role: Microsoft Dynamics 365 Sales Application Manager

• Location/Work style: Cologne; full-time with on-site and mobile work

Description

You will manage and continuously evolve Microsoft Dynamics 365 Sales by analyzing requirements from Marketing, Sales, and Billing and translating them into CRM configurations and custom technical solutions. The role covers end-to-end delivery—from conception and development using C# and JavaScript, through testing and productive rollout—plus 2nd-level support and change coordination. You will also design integrations between Dynamics 365 Sales and other enterprise applications while ensuring security and compliance.

Responsibilities

• Analyze requirements and challenge existing business processes; advise business teams on suitable Dynamics 365 Sales solutions

• Design and independently implement functional and technical solutions in Dynamics 365 Sales (configuration, development, testing, go-live)

• Configure, extend, and optimize Dynamics 365 Sales; develop individual features using C# and JavaScript

• Design and define interfaces, data flows, data structures, and technical integration requirements; coordinate implementation with IT teams

• Identify optimization opportunities and continuously improve CRM capabilities and cross-system business processes

• Analyze and independently and sustainably fix technical incidents in 2nd-level support

• Own changes and partial projects; collaborate closely with business departments and coordinate external partners when needed

• Ensure compliance with security and compliance requirements within the supported scope

• Document technical solutions, interfaces, and processes; create training materials when needed

• Reduce external dependencies and build internal know-how; in the future, take on responsibility for additional business applications

Requirements

• Completed vocational training as a specialist IT professional (Fachinformatiker) or a degree in (business) informatics or comparable qualification with relevant work experience

• Proven practical experience administering, configuring, and technically extending Microsoft Dynamics 365 Sales or similar Dynamics 365 CRM applications

• Strong programming skills in C# and JavaScript, including experience developing custom Dynamics 365 extensions

• Experience analyzing business requirements and independently conceiving and implementing technical solutions

• Good understanding of Microsoft Dataverse, including data models, APIs, and enterprise application integrations

• Understanding of business processes and business/financial contexts; ability to advise stakeholders solution-oriented

• Structured and independent working style and the ability to document technical knowledge clearly

• German communication skills at least C1; English skills at B2–C1

• Ideally: experience with Dynamics 365 plugins and/or Power Platform/Power Automate

• Best: knowledge of interface design and experience with REST APIs, OData, or middleware solutions such as Boomi or SAP CI

• Ideally: experience working with international stakeholders and external developers/IT service providers