Claims Specialist (Social Insurance)

Quick Facts

• Role: Claims Specialist (Social Insurance)

• Position type: Temporary (not to exceed 1 year; may be extended)

• ICTAP eligibility: Applicants must be ICTAP eligibles in the Tampa, FL commuting area

• Work: Multiple schedules; up to 40 hours

Description

Claims Specialists interview the public to obtain, clarify, and verify information for initial and continuing eligibility for Social Security benefits, including retirement, survivors, disability, health insurance, and supplemental security income (including State supplements). The role resolves discrepancies, clarifies issues, and makes final decisions for entitlement at all levels of complexity, including authorization or disallowance actions under SSA-administered programs.

Responsibilities

• Conduct interviews with the public to gather and verify eligibility information

• Resolve discrepancies and clarify issues for initial and post-entitlement determinations

• Adjudicate and authorize entitlement or disallowance actions across varying levels of complexity

Requirements

• Proof of ICTAP eligibility

• U.S. citizenship

• Selective Service registration (if applicable)

• Background/security investigation; employment contingent on results

• 52 weeks of specialized experience at the GS-9 level (or equivalent)

• Time-in-grade: 52 weeks at GS-9 or higher by the closing date

• Successful completion of the CAIP panel interview; must pass to be fully qualified

Benefits

Comprehensive federal employee benefits package (eligibility depends on position type and schedule); details provided by the hiring agency.