Principal Software Engineer

Quick Facts

• Role: Principal Software Engineer (Azure Hardware Health Service)
• Focus: Cloud service development and operations for monitoring hardware health and predicting failures

Description

You will develop and operate large-scale, low-latency, high-throughput systems that monitor global hardware health, predict anomalies, and help prevent pending hardware failures for Azure. You will also evaluate and apply AI technologies and architectures to drive firmware/hardware improvements, and lead continuous improvements using Root Cause Analysis (RCA). As a DRI, you will monitor and restore system functionality within Service Level Agreement (SLA) timeframes while supporting live service operations with telemetry insights.

Responsibilities

• Develop and operate large-scale, low-latency, high-throughput systems
• Evaluate AI technologies (LLMs, SLMs, embeddings) and architectures (orchestration patterns, RAG) for firmware/hardware improvement
• Specify or implement AI platform improvements such as fine-tuning or training custom ML models
• Drive continuous improvement using Root Cause Analysis (RCA) and identified opportunities
• Serve as a DRI for monitoring and restoring system functionality within SLA timeframe
• Participate in live service operations; integrate telemetry for performance, reliability, and safety insights
• Support dependency identification and design documentation; contribute to architectural processes
• Produce code to test hypotheses and support technical validation
• Collaborate on QA plans, augment test cases, and integrate automation into testing with security/compliance awareness
• Ensure compliance with security, privacy, safety, and accessibility standards; contribute to automation for production and deployment
• Define and measure the success/impact of analytics and reporting features using quantitative measures

Benefits

• Eligibility for benefits and other compensation (role-dependent)