Senior Software Engineer, Human Agent Interfaces

Quick Facts

• Role: Senior Software Engineer (Human Agent Interfaces)

• Focus: Human + AI agent collaboration interfaces across business workflows

Description

Build and ship intuitive experiences that help people and AI agents collaborate on business workflows. Develop full-stack features for web applications, conversational interfaces, and collaboration channels (Microsoft Teams, Slack, email), including GraphQL/REST/MCP APIs and secure integrations. Improve conversational and agentic experience quality using evaluations and customer feedback, owning features from design through rollout and iteration.

Responsibilities

• Design, build, and ship collaboration interfaces for human-AI workflows

• Develop full-stack features across web apps, conversational interfaces, and collaboration platforms

• Build APIs and agent tooling using GraphQL, REST, and MCP to connect users, agents, and workflows

• Create consistent interaction patterns across channels

• Build secure, reliable integrations (authentication, authorization, notifications, account connectivity)

• Develop conversational and agentic experiences using evaluations and customer feedback

• Own the feature lifecycle from design and implementation through rollout, production operation, and iteration

Requirements

• 6+ years of software engineering experience delivering production software; scope and technical leadership appropriate for Senior/Lead/Principal level

• Strong proficiency in TypeScript/JavaScript and a modern backend language (Go, Java, or Python)

• Experience building customer-facing web applications with React (or comparable framework)

• Designed and implemented GraphQL or REST APIs and integrated with third-party services using webhooks/asynchronous communication

• Understand authentication and authorization patterns including OAuth and SSO

• Experience building and operating distributed systems or SaaS applications on a public cloud

• Ability to own delivery from ambiguous requirements through production with monitoring and controlled releases

• Clear written communication and effective collaboration across product and engineering

• Use AI development tools thoughtfully while maintaining engineering standards

Benefits

• Time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and employee stock purchasing program