Process Improvement Intern (Fleet Operations)

Quick Facts

• Role: Process Improvement Intern (Fleet Operations)
• Team focus: Process improvement for Fleet Operations readiness and response as the fleet scales
• Work style: Hands-on with ground operations and depot frontline teams
• Internship duration: Full-time, 12 weeks
• Location: On-site; local travel to depot facilities in the San Francisco Bay Area
• Graduation timing: Fall 2027 to Summer 2028

Description

The Process Improvement team in Fleet Operations ensures readiness and response processes scale seamlessly as the fleet expands across cities. In this role, you will examine current depot workflows, identify bottlenecks, and design standardized, repeatable operational procedures that support vehicle availability and mission safety.

Responsibilities

• Benchmark Ground Operations by shadowing frontline depot teams, mapping readiness and response workflows, identifying time-loss and operational pain points, and documenting best practices for standardization across domiciles.

• Build Domicile Launch Playbooks by stress-testing operational processes and handoffs at 2x and 3x fleet scale, pinpointing vulnerable failure points, and designing scalable operating mechanisms.

• Audit and Establish Operational Metrics by auditing existing turnaround and fleet health metrics and defining new performance indicators that reflect true operational efficiency.

• Develop Scorecards and Dashboards by building a standardized domicile scorecard and a weekly executive dashboard to provide visibility into depot performance, bottlenecks, and emerging operational risks.

• Drive Initiatives End-to-End by formulating data-backed recommendations with quantified impact and aligning stakeholders from frontline teams to leadership to execute sustainable process improvements.

Requirements

• Currently working toward a Master’s, MBA, or Bachelor’s degree in Industrial Engineering, Operations Research, Supply Chain, Mechanical Engineering, or a related discipline
• Good academic standing; enrolled at an accredited college or university throughout the internship
• Expected graduation date between Fall 2027 and Summer 2028
• Able to commit to a full-time, 12-week internship
• Ability to work on-site and travel locally to depot facilities in the San Francisco Bay Area
• May not use proprietary information for thesis or publication outside of the internship organization

Benefits

• Monthly salary range: $5,500 to $9,500 (varies by geographic location and level of education)
• Additional benefits may include medical insurance and a housing stipend; relocation assistance offered based on eligibility