Registered Nurse (Quality Manager)

Quick Facts

• Role: Registered Nurse (Quality Manager)

• Focus: Quality & Patient Safety (clinical consultant)

Description

The RN Quality Manager acts as a Clinical Consultant for Quality, accountable to the Chief, Quality and Patient Safety. The role promotes a culture of quality and safety, evaluates QPS program impact on patient safety across multiple VA health care settings, and applies nursing judgment to resolve medical center quality issues. Responsibilities include leading performance improvement programs, survey readiness, and external peer review processes while ensuring accurate documentation and compliance.

Responsibilities

• Improve quality of care using clinical knowledge and judgment

• Integrate and maintain a comprehensive Performance Improvement Program to improve safety for patients, visitors, and staff

• Manage Quality Management programs such as Survey Readiness and the External Peer Review Program

• Lead survey readiness and process improvement teams within Quality and Patient Safety (QPS)

• Identify vulnerabilities, analyze performance data, and develop corrective action plans

• Use quality improvement methodologies and management science tools (e.g., Six Sigma, Lean) to guide improvement work

• Use data to measure performance, establish accountability, and monitor progress

• Conduct Clean Sweep tool rounds and audit readiness indicators (infection control, documentation, medication storage, environment of care)

• Ensure Clean Sweep checklist documentation and data entry into AMP Software

• Stay current on accreditation process changes (JCAHO and OIG CAP) to ensure compliance

• Lead staff understanding of performance measure requirements and facilitate action plans to improve outcomes

• Collect, organize, and communicate performance measure information (e.g., EQM and HEDIS) across sites

• Coordinate External Peer Review Program staff visits and ensure reviewer-ready clinical information

• Validate and correctly report External Peer Review Program information in exit reports

• Maintain security requirements for sensitive and confidential information

• Provide ambulatory care support as needed

Benefits

• Competitive salary with regular increases and potential performance awards

• Generous paid time off (annual leave, sick leave, and paid federal holidays)

• Traditional federal pension (with vesting) and federal 401(k) with up to 5% contributions by VA

• Federal health/vision/dental/term life/long-term care options (many may carry into retirement)