Business Analyst & Project Manager (Shared Services)

Quick Facts

• Role: Business Analyst & Project Manager (Shared Services)

• Focus: Centralization, process improvement, automation, and AI use cases

• Collaboration model: Hybrid (3 days per week from client office in Warsaw)

Description

You will lead the first stage of a Shared Services program that centralizes, improves, and automates business processes, including AI solutions. The role combines business and process analysis with project leadership to deliver TO-BE process designs, business justification, implementation plans, and decision-support recommendations. Key deliverables for the first 12 months include agreed AS-IS/TO-BE maps and requirements, an AI/automation application portfolio, business cases with benefits monitoring, and documentation for handover to the next phase.

Responsibilities

• Coordinate the first stage streams: AI-driven Order-to-Cash (O2C), Budget-to-Pay, legal process automation, Next-Generation Services / AI Agent Factory, and Payroll Services Centre

• Map AS-IS processes and design TO-BE solutions (data, volumes, costs, FTE, control points, automation potential)

• Run workshops with process owners and involved teams; document decisions and outcomes

• Define business and functional requirements for digital/AI solutions and align them with technology teams

• Prepare business cases (baseline costs, investments, savings, and impact on productivity and process quality)

• Define KPIs and monitor benefits (automation level, transaction volume, errors, and manual interventions)

• Create an end-to-end project plan: roadmap, schedule, and registries for risks, assumptions, issues, dependencies, actions, and decisions

• Prepare materials and recommendations for the steering committee

• Coordinate PoC, readiness assessment, testing, rollout, process takeover, post-go-live support, and transition to operational teams

• Support design of the target Shared Services operating model (service catalog, RACI, SLA/KPI, governance, structure, required competencies)

• Support change management through communication, change impact assessment, and adoption activities

Requirements

• Minimum 3 years of experience in business analysis, project management, or process transformation

• Experience with SSC/GBS and initiatives involving AI and automation

• Experience in SAP projects or multi-area organizational programs

• Ability to analyze AS-IS processes and design TO-BE solutions with requirements, data, controls, and automation potential

• Ability to elicit, document, and align business and functional requirements

• Workshop facilitation skills and ability to align business and technology stakeholders

• Business case development skills including cost/benefit analysis and impact on FTE, productivity, and quality

• Ability to define KPIs and monitor implemented improvements

• Project planning and coordination skills, including risk and dependency management and project documentation

• Understanding of change management and adoption of new processes, tools, and ways of working

• Very good Excel and PowerPoint skills

• Knowledge of Power BI and process mapping tools

Benefits

• Transparent B2B collaboration model with access to varied projects aligned to your experience and preferences

• Training, certifications, and conferences (rules and financing agreed individually)

• Access to additional optional services (e.g., private medical care, sports card, insurance, psychological support) based on available terms

• Cafeteria platform to use points for selected services/products

• Community initiatives such as webinars and optional events (including sports and training rooms)