Product Owner (Digital Operations)

Quick Facts

• Role: Product Owner (Digital Operations)

• Focus: Digitalization and continuous improvement of back-office and customer-servicing processes via digital products and automation

• Working model: Full-time; office work in Warsaw, hybrid or remote

Description

Own, manage, and prioritize the product backlog for Digital Operations solutions supporting customer service, clients, partners, and back-office teams across international markets. Translate business needs and operational pain points into product requirements, user stories, acceptance criteria, and delivery priorities, and drive opportunities to automate and optimize back-office processes. Collaborate with business, IT, vendors, and local teams to deliver and continuously improve product increments.

Responsibilities

• Own and prioritize the Digital Operations product backlog

• Convert business needs and operational challenges into requirements, user stories, acceptance criteria, and delivery priorities

• Identify, evaluate, and drive automation and optimization opportunities

• Work with Customer Service, local market teams, business owners, IT teams, vendors, and system integrators

• Understand client/partner/Customer Service journeys and related operational workflows

• Prioritize initiatives by business value, service quality, operational efficiency, feasibility, risks, and strategic alignment

• Facilitate discovery, process-mapping, refinement, and decision workshops

• Support end-to-end delivery (analysis/design, testing, deployment, adoption, continuous improvement)

• Monitor product performance, process KPIs, feedback, service quality indicators, and operational outcomes to find improvement opportunities

• Collaborate with the Project Manager to align priorities, dependencies, timelines, and stakeholders

• Ensure clear communication between business stakeholders and technical teams

Requirements

• 5+ years of experience as a Product Owner, Business Analyst, Product Manager, or similar role

• Experience in customer service/client/partner/back-office operational process areas

• Proven ability to analyze, map, simplify, automate, and optimize business and operational processes

• Ability to translate business and user needs into product requirements, user stories, and acceptance criteria

• Good understanding of digital tools, integrations, workflow automation, and data flows

• Experience working with cross-functional teams including business stakeholders, Customer Service, IT, vendors, and local representatives

• Practical knowledge of Agile ways of working, backlog management, refinement, sprint planning, and the product delivery lifecycle

• Practical knowledge of Jira and Confluence

• Very good command of English and Polish (verbal and written)

Benefits

• Bonuses according to Remuneration Regulations and MBO Regulations

• Additional benefits including Multisport card, medical insurance, lunch vouchers, Cafeteria, and others

• Employment contract

• Biannual feedback sessions