Call Center Operator (German-French)

Quick Facts

• Role: Call Center Operator (German+French)
• Work model: Fully remote within Poland

Description

You will support daily business operations by communicating with customers and internal stakeholders via phone and email. The role also includes administrative activities, maintaining professional relationships across international markets, and ensuring compliance with internal policies and data protection requirements. You will escalate complex issues when appropriate and support continuous process improvements.

Requirements

• Fluency in German and French (written and spoken)
• Strong communication and interpersonal skills for phone/email with customers and stakeholders
• Ability to work effectively in a multicultural and international environment
• Good working knowledge of Microsoft Office, particularly Outlook and Excel
• English proficiency at B2 or C1 level
• Proactive attitude, adaptability, strong organizational skills, and attention to detail
• Willingness to learn new systems and processes and contribute to a collaborative team
• ASAP availability preferred; maximum 1-month notice period effective at the end of the month acceptable
• Nice to have: prior customer-facing, administrative, business support, or finance-related experience
• Nice to have: interest in the financial sector

Benefits

• Long-term cooperation (B2B): 65–85 PLN net/hour + VAT
• Support for setting up and running a sole proprietorship for candidates without prior B2B experience
• Streamlined recruitment process: two online interviews (up to 1 hour each)
• Private healthcare and Multisport card
• Modern work equipment provided, including required software and full configuration