Principal Product Manager

Quick Facts

Customer-facing Principal Product Manager for Microsoft 365 Copilot extensibility (agents, connectors, APIs). Leads strategic enterprise engagements and incubates production-ready AI solutions from concept through scalable adoption.

Description

Lead customer-facing product discovery and delivery for Microsoft 365 Copilot extensibility, including agents, connectors, and APIs. Work with strategic enterprise customers and partners to identify high-value scenarios, incubate early solution concepts, and guide them through production readiness—covering architecture, data readiness, security, compliance, governance, deployment, and supportability. Translate customer evidence and telemetry into product strategy and roadmap recommendations while driving cross-functional execution and scalable adoption patterns.

Responsibilities

• Lead strategic customer engagements and define measurable outcomes from discovery through deployment and adoption
• Frame and validate agent, connector, and API scenarios; guide customers through feasibility and technical tradeoffs
• Unblock complex implementations by diagnosing product/technical gaps and resolving issues with engineering and delivery teams
• Synthesize feedback, telemetry, evaluations, support signals, and competitive insights into prioritized requirements and roadmap
• Align cross-functional teams around customer outcomes, ownership, milestones, risks, and decisions
• Create scalable patterns: reusable architectures, onboarding playbooks, samples, evaluation methods, documentation, and enablement
• Define and track success metrics (quality, deployment readiness, time to value, adoption/usage, customer health, business impact)
• Represent the customer in executive briefings, architecture reviews, roadmap discussions, and escalations
• Shape go-to-market readiness for new Copilot extensibility capabilities and lighthouse wins
• Operate as a senior product leader by making principled tradeoffs and coaching with reusable best practices

Requirements

• Bachelor’s degree AND 8+ years experience in product/service/program management or software development (or equivalent experience)
• 4+ years experience taking a product/feature/experience to market
• 6+ years experience improving product metrics in-market
• 6+ years experience disrupting a market for a product/feature/experience
• Several years owning product strategy, requirements, prioritization, and delivery
• Proven success working with enterprise customers or partners to move complex solutions into production adoption
• Solid technical fluency in cloud platforms, enterprise software, APIs, data integration, security, governance, and modern AI/agent-based experiences
• Ability to influence leaders without direct authority and drive decisions across organizational boundaries
• Excellent written, verbal, and executive communication skills
• Analytical judgment using customer evidence, telemetry, evaluations, and business metrics
• Experience with Microsoft 365 Copilot, Copilot Studio, agents, connectors, Microsoft Graph, APIs, or comparable enterprise AI/extensibility platforms
• Experience designing/prototyping technical solutions with engineers, architects, and customer delivery teams
• Experience with large enterprise deployments involving identity, permissions, data governance, compliance, administration, and change management
• Track record of creating reusable customer programs, technical playbooks, and reference architectures
• Experience influencing product roadmaps from customer feedback and scaling lighthouse learnings into broadly applicable capabilities

Benefits

• Eligible for benefits and other compensation (role-dependent)