B2B Key Account Manager (E-commerce SaaS) CZ/SK

Quick Facts

• Market: CZ/SK
• Focus: retention, growth, and measurable results for existing B2B e-commerce customers

Description

You will manage and grow an existing portfolio of B2B e-commerce customers in the CZ/SK market, ensuring retention and measurable results. You run regular business reviews, monitor churn risk signals, lead rescue conversations, and identify upsell opportunities such as higher plans, additional modules, and more marketplaces. You serve as the main customer contact and provide feedback that directly influences what the product team builds next.

Responsibilities

• Own a CZ/SK customer portfolio and drive retention and growth
• Conduct regular health checks and business reviews and present outcomes
• Track churn risk signals (declining activity, unused features, non-payment, dissatisfaction) and proactively resolve them
• Lead rescue calls for customers considering leaving
• Find expansion opportunities: higher plans, additional modules, additional marketplaces
• Communicate with e-shop owners, e-commerce managers, and top management
• Maintain clean CRM records and full visibility into each account’s status
• Share customer feedback with the product team

Requirements

• Experience in e-commerce (e-shop, marketplaces, agency, or e-commerce SaaS)
• Ability to discuss and focus on margins, pricing, campaigns, and orders with measurable outcomes
• Account management or customer success experience in B2B, ideally in SaaS
• Strong long-term relationship building; support customers even when issues are not urgent
• Independence and responsibility for portfolio ownership and KPIs
• Strong communication and negotiation skills, including difficult situations (complaints, pricing, cancellations)
• Communicative English

Benefits

• Motivation model: fixed pay + bonus tied to retention and portfolio growth + ESOP
• 25 days of vacation
• Modern offices in Karlín
• Unique marketplace data and know-how
• Direct impact with a senior team and fast decisions
• Experience at the forefront of the e-commerce industry
• Company growth across Europe with potential senior career paths