Forward Deployed Engineer

Quick Facts

Forward Deployed Engineer delivering on-site technical support for drone systems across Europe. Partners with Support, R&D, Product, and Training/Demo to troubleshoot, repair, document, and transfer knowledge.

Description

You will provide hands-on field support for customer deployments—performing troubleshooting, repairs, and rework while ensuring safety compliance. Customer issues are handled and documented in Jira Service Management, with collaboration with Tier 2 support to resolve incidents. You will also produce structured service reports and feed field learnings back to Product and R&D to strengthen reliability and future design improvements.

Responsibilities

• Deliver on-site troubleshooting of products at customer sites across Europe using manuals, best practices, and knowledge bases
• Perform on-site repairs and rework according to repair manuals and best practices
• Ensure compliance with safety standards and operational guidelines during service activities
• Provide on-site technical assistance to the training and demo team before and during customer-site operations
• Independently plan and coordinate support and repair visits with internal departments and customers
• Handle customer requests in Jira Service Management and document cases in a structured way; coordinate with Tier 2 support
• Provide structured service reports after on-site visits
• Stay current on new features, components, and operational capabilities
• Maintain and improve internal knowledge bases, including troubleshooting guides and process improvement suggestions
• Provide field feedback to Product and R&D for reliability and future enhancement work
• Own customer complaints and escalations; coordinate resolutions internally and guide customers toward self-directed repair and maintenance

Requirements

• Degree or vocational training in electronics, mechatronics, aerospace, or a comparable field
• Or equivalent practical experience in technical support, field service, or hands-on system troubleshooting
• Strong analytical and problem-solving skills with root-cause focus
• Ownership and accountability for customer issues and escalations
• Structured, self-driven working style in dynamic on-site environments
• Confidence working with technical documentation, diagnostics, and repair processes
• Strong customer communication skills and ability to explain complex technical topics clearly
• Fluency in English and German
• Willingness to travel frequently across Europe
• Interest in drones, robotics, or aviation and related cutting-edge technologies

Benefits

• Company pension scheme
• Trust-based flexible working hours
• Remote work option for one flexible day per week
• Subsidized access to fitness and sports facilities
• Bike leasing
• Corporate discounts
• Employee events
• Sponsored daily lunch budget
• Shuttle between Laim and the Munich location
• Diversity and inclusive workplace culture