SAP S/4HANA Application Support (1st & 2nd Level)

Quick Facts

• Role: SAP S/4HANA Application Support (1st & 2nd Level)

• Modules: SD and MM (FI/CO/PP/WM knowledge is an advantage)

Description

You will be the primary contact for SAP S/4HANA users, handling 1st-level and 2nd-level support by receiving and documenting service requests, resolving standard issues, and escalating complex cases. The role includes analyzing SAP problems using logs and master data, supporting process and customizing topics, and coordinating with developers and business departments. You will also support connected systems and interfaces (including CRM and OXID) and contribute to SAP projects and rollouts.

Responsibilities

• Act as the first point of contact for users (1st-level support)

• Receive incidents and service requests and document them

• Handle standard issues, password resets, authorization/access requests, and printing problems

• Escalate complex cases to higher support levels

• Analyze SAP issues and work on process and customizing topics

• Support business departments

• Analyze errors using logs and master data

• Coordinate with developers and specialist departments

• Create functional documentation and deliver training for users and Key Users

• Support the ERP system plus interfaces and connected systems (including CRM and OXID)

• Participate in SAP projects and rollouts

Requirements

• Completed (applied) higher education or vocational training in an industrial/technical field with long-term relevant professional experience

• At least 3–4 years of SAP support experience and/or experience as an SAP Key User in SD and MM modules (preferably in SAP S/4HANA)

• Experience with SAP SD and MM; knowledge of FI, CO, PP, and WM is advantageous

• Experience using IT ticketing systems

• Knowledge of SAP-integrated e-commerce applications is advantageous

• Experience in consulting/implementation projects and rollouts, or collaboration with external IT service providers/consultants, is desirable

• Analytical, structured, independent working style with high responsibility

• Confident appearance in internally and externally composed project teams

• Service-oriented, strong communication, customer- and solution-oriented mindset

• Fluent English