Senior ServiceNow Portfolio & Delivery Lead

Quick Facts

• Role: Senior ServiceNow Portfolio & Delivery Lead

• Focus: Portfolio ownership and end-to-end demand-to-delivery lifecycle for a large-scale enterprise ServiceNow platform

Description

You will lead the strategic development and delivery of an enterprise workflow and digital services platform built on ServiceNow in a highly regulated international environment. You will own the end-to-end demand-to-delivery lifecycle and ensure business priorities translate into actionable delivery plans aligned with capacity, governance, and long-term technology objectives. You will collaborate across product, process, architecture, engineering, QA, and operations to deliver measurable business value.

Responsibilities

• Own the ServiceNow product portfolio and end-to-end demand-to-delivery lifecycle (prioritization, governance, and executive reporting)

• Define and maintain the multi-year ServiceNow roadmap across ITSM, ITOM, ITAM, HRSD, AI, automation, integrations, and platform evolution

• Lead demand evaluation, value assessment, capacity planning, and backlog readiness to align delivery with business priorities

• Plan and govern portfolio delivery, balancing new initiatives, platform maintenance, compliance, upgrades, and operational needs

• Establish and oversee agile and hybrid delivery practices across cross-functional teams

• Drive release planning and governance, ensuring readiness across testing, approvals, documentation, communications, change management, and operational support

• Monitor portfolio performance, risks, delivery metrics, adoption, and value realization; act as primary escalation point for cross-functional delivery issues

Requirements

• At least 8 years of hands-on experience with the ServiceNow platform, including enterprise-scale delivery and governance

• Experience in product portfolio management, technology transformation programs, or enterprise platform leadership

• Experience leading global, cross-functional teams across multiple stakeholders and delivery partners

• Strong knowledge of demand management, backlog prioritization, capacity planning, release management, performance metrics, and portfolio reporting

• Advanced proficiency in ServiceNow and Microsoft 365, including collaboration, reporting, and portfolio management tools

• Fluent English communication skills for presenting recommendations, risks, and strategic outcomes to senior leadership

Benefits

• Opportunity to lead strategic ServiceNow portfolio development and delivery in a highly regulated international environment

• Scope includes roadmap ownership, governance, release readiness, operational alignment, and measurable value realization

• Cross-functional leadership across product, process, architecture, engineering, QA, and operations