Senior ServiceNow Portfolio & Delivery Lead (f/m/x)

We are looking for an experienced leader to drive the strategic development and delivery of a large-scale enterprise workflow and digital services platform within a highly regulated international environment. In this role, you will oversee the full lifecycle of platform initiatives, ensuring that business priorities are translated into actionable delivery plans, aligned with organizational capacity, governance requirements, and long-term technology objectives. You will collaborate with cross-functional stakeholders to enhance platform capabilities, optimize operational processes, and deliver measurable business value through modern delivery practices.Your tasksOwn the ServiceNow product portfolio and end-to-end demand-to-delivery lifecycle, including prioritization, governance, and executive reportingDefine and maintain the multi-year ServiceNow roadmap across ITSM, ITOM, ITAM, HRSD, AI, automation, integrations, and platform evolutionDrive demand evaluation, value assessment, capacity planning, and backlog readiness to ensure delivery alignment with business prioritiesLead portfolio planning and delivery governance, balancing new initiatives, platform maintenance, compliance, upgrades, and operational needsEstablish and oversee agile and hybrid delivery practices, ensuring effective collaboration across product, process, architecture, engineering, QA, and operations teamsManage release planning and governance, ensuring readiness across testing, approvals, documentation, communications, change management, and operational supportMonitor portfolio performance, risks, delivery metrics, adoption, and value realization, while serving as the primary escalation point for cross-functional delivery issuesRequirementsAt least 8 years of hands-on experience with the ServiceNow platform, including enterprise-scale delivery and governance responsibilitiesProven background in product portfolio management, technology transformation programs, or enterprise platform leadership rolesExperience leading global, cross-functional teams and coordinating work across multiple stakeholders and delivery partnersStrong knowledge of demand management, backlog prioritization, capacity planning, release management, performance metrics, and portfolio reportingAdvanced proficiency in ServiceNow, Microsoft 365, and collaboration, reporting, and portfolio management toolsFluent English communication skills with the ability to present recommendations, risks, and strategic outcomes to senior leadershipNice-to-have requirementsExperience in pharmaceutical, biotechnology, or healthcare environments