ServiceNow Solution Developer

Quick Facts

• Role: ServiceNow Solution Developer (Lead)

• Work model: Remote

• Contract: B2B, 6 months with possible extension

Description

Join a lead-level ServiceNow role focused on building AI-enabled ServiceNow solutions. You will design and implement ServiceNow functionality using standard capabilities plus custom integrations with LLM-based AI services, while creating robust integration frameworks to connect external tools and platforms. You’ll also support the evolution and reliability of ServiceNow’s AI capabilities and collaborate with architects, product owners, and stakeholders to deliver end-to-end requirements.

Responsibilities

• Design and implement ServiceNow solutions using AI (standard features and custom LLM-based AI integrations)

• Develop integration frameworks connecting ServiceNow with external platforms and tools

• Work with architects, product owners, and development teams to follow best practices and development governance

• Contribute to technical documentation, development standards, and knowledge sharing

• Maintain strong data quality and assess risks of poor data quality in AI solutions

• Support continuous improvement, health, and reliability of ServiceNow AI capabilities

• Gather and prioritize requirements with business stakeholders for end-to-end product delivery

Requirements

• 6+ years of IT industry experience with software development and integration background

• 2+ years hands-on ServiceNow development experience in scoped applications, update set lifecycle, REST/Table API, GlideRecord, and encoded queries

• Proficiency in JavaScript and experience writing/reviewing/optimizing code in an IDE-based development environment

• Experience using AI-powered coding assistants and LLM-based development tools for code generation, review, and documentation

• Familiarity with LLM integration patterns: API design, prompt management, responsible AI guardrails (Now Assist is a plus)

• Experience working under enforced development governance: coding standards, mandatory peer review, structured documentation

• Strong technical writing skills for specifications and structured instructions

• Technical curiosity and proactive learning about AI and ServiceNow

• Strong background in IT processes and experience in large organizations

• Practical experience with SAFe and ITIL workflows (story linking, deployment documentation, environment promotion)

• Exceptional English communication and presentation skills

• High cultural sensitivity and ability to work with cross-cultural teams across multiple time zones

• Pass reference check and criminal record check before employment is confirmed

Benefits

• Remote role

• B2B contract: initial 6 months with possibility of extension