Senior ServiceNow Platform Architect

Quick Facts

• Role: Senior ServiceNow Platform Architect

• Work mode: Fully remote

• Contract: 6 months (with possible extensions)

• Start: January 6, 2027

• Rate: up to 63 EUR/h (B2B)

• Language: English

• Industry: Finance

Description

Define the technical strategy and enterprise governance for a highly integrated, multi-vendor ServiceNow ecosystem. Lead complex solution designs and establish standards for integrations, platform architecture, and the long-term roadmap across ITSM, ITOM, CMDB, Discovery/Service Mapping, automation, and AI. Act as the foremost technical authority through HLDs, architecture decision records, compliance reviews, and configuration/data quality governance.

Role Responsibilities

• Design and govern integrations between ServiceNow and external vendor/supplier ITSM platforms using APIs, eBonding frameworks, Integration Hub, middleware, webhooks, and event-driven architectures.

• Maintain multi-vendor integration strategies for Incident, Change, Request, Problem, Asset, and Configuration Management.

• Architect integrations with monitoring/observability platforms (Azure Monitor, SolarWinds, SCOM, and others).

• Lead integration strategies with cloud platforms (Azure Cloud) for CMDB Discovery, Service Mapping, and infrastructure lifecycle management.

• Establish standards for APIs, REST/SOAP, Integration Hub, MID Server architecture, data synchronization, security, scalability, resilience, and performance.

• Define integration governance, lifecycle management, monitoring, and operational support models.

• Lead platform architecture across ITSM, ITOM, CMDB, Discovery, Service Mapping, Strategic Portfolio Management, and IT Asset Management; incorporate emerging AI capabilities.

• Chair the ServiceNow Architectural Governance Forum and act as final design authority.

• Produce HLDs, Solution Architecture Documents, Integration Architecture Designs, architecture decision records, and platform standards.

• Promote out-of-the-box capabilities to minimize customisation and technical debt.

• Define implementation, coding, testing, and release governance standards.

• Define the upgrade strategy and technical debt remediation roadmap.

• Oversee automated test framework adoption and architectural compliance reviews.

• Drive CMDB governance, Service Mapping, and configuration data quality.

• Define and lead ServiceNow AI and automation strategy (agentic AI, generative AI, predictive intelligence, virtual agent, intelligent automation) with governance aligned to security, compliance, and data governance.

• Serve as trusted adviser to senior leadership; lead governance forums and technical steering with stakeholders and suppliers.

• Coach and mentor developers, administrators, business analysts, and implementation partners; drive global architectural consistency.

Requirements

• 10+ years of enterprise IT experience, including at least 5 years in a Lead Architect or Senior ServiceNow Architect role.

• Proven experience designing and governing ServiceNow platforms in large-scale, multi-vendor enterprise environments.

• Extensive experience leading complex ServiceNow transformation programmes and enterprise architecture initiatives.

• Deep hands-on expertise in ITSM, ITOM, Discovery, Event Management, Service Mapping, CMDB, IT Asset Management, Strategic Portfolio Management, Integration Hub, Flow Designer, Performance Analytics, and ServiceNow AI capabilities.

• Strong understanding of ServiceNow data models, platform security, performance, maintainability, and upgrade considerations.

• Proven experience architecting integrations between ServiceNow and external vendor ITSM platforms in a multi-vendor operating model.

• Extensive experience designing enterprise API frameworks and integration architectures.

• Strong knowledge of REST, SOAP, webhooks, middleware, event-driven architecture, Integration Hub, and MID Servers.

• Experience integrating monitoring/observability, cloud, identity, and enterprise business systems with ServiceNow.

• Hands-on capability in JavaScript and PowerShell, web services, integration troubleshooting, and technical development oversight.

• Experience chairing architecture review boards or architectural governance forums.

• Ability to define architectural standards, roadmaps, policies, and design principles.

• Strong stakeholder management skills to influence senior and executive-level decisions.

• Experience leading geographically distributed teams, suppliers, and implementation partners.

• Excellent communication, problem-solving, and technical documentation skills.

Benefits

• Fully remote working model.

• 6-month B2B contract with the possibility of extension.

• Lead platform architecture governance and responsible AI adoption in a finance environment.