Senior UX Researcher (Applied AI Solutions)

Quick Facts

• Role: Senior UX Researcher

• Focus: UX research for AI-native business applications

Description

Lead end-to-end UX research programs across a product area to shape AI-native business applications. Partner with Design, Product, Engineering, and Applied Science to uncover customer needs, evaluate emerging concepts, and improve live experiences. Your work reduces ambiguity, de-risks product and design decisions, and turns research into clear, actionable recommendations that influence roadmaps.

Responsibilities

• Lead end-to-end research programs: study design, recruiting, moderation, analysis, synthesis, and communication of findings

• Conduct a range of studies, from rapid evaluative work to foundational interviews, surveys, diary studies, journey research, and mixed-methods programs

• Partner with senior cross-functional stakeholders to inform product strategy, evaluate concepts and prototypes, and improve live customer experiences

• Define research plans for ambiguous problem spaces using strong methodological judgment

• Identify unmet customer needs, product gaps, adoption barriers, and trust issues early to reduce ambiguity and de-risk investments

• Translate findings into recommendations that improve usability, adoption, trust, and overall customer experience quality

• Influence roadmaps and prioritization by ensuring customer evidence is visible, credible, and actionable at the right moments

• Build deep domain expertise through ongoing study of customer workflows, prototypes, competitive products, and industry trends

• Mentor junior researchers and help raise consistency, quality, and impact of research across the team

• Explore thoughtful ways to use AI in the research and product development process to improve speed, depth, or quality

Requirements

• 5+ years leading user research projects with demonstrated impact

• 5+ years hands-on experience with field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design

• Bachelor’s degree in HCDE, Human Factors, Cognitive Psychology, or a related field

• Experience owning end-to-end research workflow: study design, recruiting, moderation, analysis, and reporting

• Experience with behavioral data collection, quantitative data analysis, and statistics

• Portfolio demonstrating past work deliverables (e.g., study plans, reports, personas)

Benefits

• Comprehensive benefits including health insurance (medical, dental, vision), Basic Life & AD&D, Supplemental life options, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage

• 401(k) matching

• Paid time off

• Parental leave

Compensation

Base salary range: $152,200–$226,500 USD annually (varies by location).