Salesforce Senior Business Consultant

Quick Facts

• Role: Senior Salesforce Business Analyst (Salesforce Support Team)

• Location/Work mode: Irvine, California; onsite five days per week

• Schedule: 8:00 AM – 5:00 PM PT Monday–Friday; flexibility for evening releases 7:00 PM – 10:00 PM PT

• Team: Onshore, near-shore, and offshore resources

Description

This role bridges business needs and technical execution across enterprise applications within a Salesforce ecosystem. You will gather requirements, design streamlined processes, and collaborate with global cross-functional technical teams to deliver seamless user experiences for internal employees and external stakeholders.

Responsibilities

• Elicit, analyze, and translate complex business requirements into clear user stories, acceptance criteria, process maps, and functional specifications

• Partner with business stakeholders, developers, and QA teams to support implementation, sprint planning, and end-to-end delivery

• Test tickets in the UAT environment prior to business user acceptance testing and perform post-release validation during scheduled evening release windows

• Write release notes summarizing key features and bug fixes

• Map current-state and future-state business processes using visual diagramming tools to identify efficiency gains and operational bottlenecks

• Review ServiceNow Queue and action tickets in accordance with service level agreements

Requirements

• Minimum 3+ years professional experience as a Business Analyst leading requirement-gathering sessions and creating detailed business documentation

• Hands-on experience working directly with Salesforce Sales Cloud

• Capability to consistently work 8:00 AM – 5:00 PM PT Monday–Friday with flexibility for planned evening releases (7:00 PM – 10:00 PM PT)

• Strong written and verbal communication skills; ability to articulate complex business needs to technical teams and technical concepts to business leaders

Benefits

• Salary range estimate (base salary only): $92,118 to $140,000; benefits and any variable bonus programs not included in range

Qualifications (Preferred)

• Hands-on experience with Salesforce Experience Cloud (formerly Communities) and/or Salesforce Field Service (FSL)

• Direct experience using Jira for agile backlog management

• Direct experience using Google Workspace (Docs, Sheets, Slides)

• Direct experience using Lucidchart for process mapping

• Salesforce certifications preferred but not required