Senior Salesforce Business Analyst

Responsibilities

• Translate business requirements and approve user stories according to the client's Definition of Ready.
• Determine a BA approach, gain stakeholder and team buy-in, and measure its effectiveness.
• Work proactively toward deliverable goals and objectives.
• Update functional documentation, including Functional Design Documents and User Guides, by independently gathering information from requirement documents, user guides, Salesforce, and issue-tracking systems.
• Lead discovery sessions for new requirements and document user stories, flows, rules, and processes.
• Plan for requirements reuse, considering regulatory requirements, business rules, and business processes.
• Communicate risks and impacts of changes clearly, providing options to manage and mitigate them.
• Present solutions to appropriate audiences, including changes to current processes and ways of working, and explain the need for system, process, or capability changes.
• Manage stakeholder expectations and engagement throughout the project lifecycle.
• Trace solution requirements backwards and forwards and organize traceability.
• Build trust with stakeholders and protect the team's reputation.
• Track, communicate, and proactively follow up on issues in priority order.

Requirements

• Proficiency in translating business requirements into user stories and functional documentation.
• Experience leading discovery sessions and documenting requirements, including user stories, flows, rules, and processes.
• Stakeholder-management skills, including communicating expectations, risks, and change impacts.
• Understanding of requirements traceability and reuse planning, considering regulatory requirements and business rules.
• Familiarity with Salesforce and issue-tracking systems for independent research and documentation.
• Competency in presenting solutions to technical and non-technical audiences.
• Ability to write technical and functional documentation and communicate daily in English with senior client stakeholders.

Nice to Have

• Background in CPQ.
• Experience identifying business opportunities.

We Offer

• Hybrid-by-design work mode and the opportunity to work remotely within Poland.
• Opportunity to work abroad for up to 60 days annually.
• Business-driven relocation opportunities.
• Career development programs, thought leadership, mentoring, soft-skills and well-being programs.
• Certification opportunities: Anthropic, Gemini, GCP, Azure, and AWS.
• English classes.
• Stable pay.
• Participation in the Employee Stock Purchase Plan with a 15% discount.
• Benefits package, including health insurance, multisport, and shopping vouchers.
• Referral bonuses up to $2,000.
• Offices with entertainment and relaxation zones, table tennis and football, plus free snacks and coffee.
• Corporate, social, and well-being events.

Benefits listed above are available to employees only.

Contractor engagements are also available; B2B cooperation terms are agreed individually.