Lead Business Analyst (Service Cloud, Sales Cloud)

Responsibilities

• Gather, document and validate business requirements from stakeholders across Marketing, Sales and Customer Support domains.
• Map current-state and future-state processes across the Lead-to-Order lifecycle, from Prospect to Lead through Issue to Resolution.
• Prepare user stories and acceptance criteria in Given/When/Then format, ensuring stories meet the Definition of Ready before Sprint Backlog entry.
• Assist with workshop preparation, facilitation and note-taking during regional scope reviews across EMEA, NA/SA and APAC/India/China.
• Coach other Business Analysts to translate L1–L3 requirements into implementable user stories mapped to Salesforce clouds.
• Facilitate solution validation activities, including sprint demos, UAT preparation and defect triage.
• Maintain requirements documentation using client-provided tooling for backlog management and design documentation.
• Collaborate with Global Process Owners, Business SMEs and Divisional/Regional Leads to capture regional variations while maximizing the Global Core.
• Contribute to GDPR-related design decisions covering data visibility and opt-in flows.

Requirements

• 5+ years of experience as a Business Analyst on Salesforce or other enterprise CRM implementations.
• Skills in writing user stories and acceptance criteria using Given/When/Then behavior-driven format.
• Knowledge of at least one Salesforce cloud: Sales, Service or Marketing Cloud.
• Experience in Agile delivery with 2-week sprints, including Definition of Ready and Definition of Done gate discipline.
• Competency in process mapping and current-state/future-state modeling.
• Familiarity with Azure DevOps, Jira and Confluence for backlog management and documentation.
• Strong stakeholder-facing communication skills with the ability to run and document workshops.
• Excellent written and spoken English.

Nice to have

• Background in aftermarket, spare parts or service quoting processes.
• Experience on multi-region or multi-division rollouts.
• Background in manufacturing or industrial-goods domain.
• Familiarity with integration-heavy projects involving ERP and CRM systems such as SAP, JD Edwards and Dynamics.

Benefits

• Hybrid-by-design work mode and the opportunity to work remotely within Poland.
• Opportunity to work abroad for up to 60 days annually.
• Business-driven relocation opportunities.
• Career development programs, thought leadership, mentoring, soft-skills and well-being programs.
• Certification opportunities in Anthropic, Gemini, GCP, Azure and AWS.
• English classes.
• Stable pay.
• Participation in the Employee Stock Purchase Plan with a 15% discount.
• Benefits package including health insurance, multisport and shopping vouchers.
• Referral bonuses up to $2,000.
• Offices with entertainment and relaxation zones, table tennis, football, free snacks and coffee.
• Corporate, social and well-being events.

Additional information

• Benefits listed above are available to employees only.
• Contractor engagement is available; B2B cooperation terms are agreed individually.
• Only selected candidates will be contacted.