ServiceNow SPM Business Analyst (Demand Management & Portfolio Governance)

Quick Facts

ServiceNow Business Analyst role focused on analyzing business processes, gathering requirements, and translating them into effective non-custom ServiceNow solutions.

Description

Act as a liaison between business stakeholders and technical teams. Analyze business processes, elicit requirements, and translate them into functional specifications and ServiceNow solution designs aligned with business objectives.

Responsibilities

• Requirements Gathering: Elicit, analyze, and document business requirements related to ServiceNow platform implementations and enhancements.
• Process Analysis: Analyze existing business processes and workflows to identify improvement opportunities using ServiceNow capabilities.
• Solution Design: Translate business requirements into functional specifications and design ServiceNow solutions with technical teams.
• Configuration and Customization: Configure ServiceNow applications, forms, workflows, and integrations; ensure adherence to best practices and standards.
• Data Analysis: Analyze and validate data requirements, including data migration, transformation, and integration with external systems.
• Training and Documentation: Train and support end-users; create and maintain user guides, training materials, and process documentation.
• Continuous Improvement: Stay current with ServiceNow updates and best practices; identify opportunities to improve efficiency and effectiveness.

Requirements

• 3-5 years of proven experience as a Business Analyst with a focus on the ServiceNow platform.
• Strong understanding of ServiceNow modules for SPM and ITSM.
• Experience with ServiceNow implementation methodologies and best practices.
• Ability to translate business requirements into technical solutions and functional specifications.
• Strong communication skills for non-technical stakeholders.
• Ability to work independently and collaboratively; manage multiple tasks in a fast-paced environment.
• Familiarity with Agile and/or iterative delivery methodologies.

Plus: Experience with additional modules such as ITOM, CSM, MCO, WSD, HRSD.