manager, Collaboration Engineering - Nashville, TN

Quick Facts

Manager, Collaboration, Productivity & Enterprise AI

Description

Lead a team responsible for the platforms and services that help partners connect, collaborate, and work productively around the world. Oversee enterprise workplace technology platforms, including Microsoft 365, messaging systems, Smartsheet, and emerging enterprise AI capabilities.

Responsibilities

• Lead a team responsible for enterprise collaboration, productivity, messaging, and workplace technology platforms.
• Support enterprise AI and collaboration capabilities, including Microsoft 365 Copilot, Power Platform, and enterprise search.
• Manage support delivery for partners across markets the globe.
• Drive platform reliability, service health, incident response, escalation management, and operational excellence.
• Lead enterprise change management for platform updates, new capabilities, adoption efforts, and partner-impacting technology changes.
• Partner with product, engineering, architecture, security, compliance, infrastructure, and business stakeholders to deliver secure, scalable, and reliable services.
• Establish and improve governance, intake, prioritization, and support processes for enterprise AI, collaboration, and productivity initiatives.
• Define and track service metrics, adoption measures, operational performance, risks, and business outcomes.
• Coach, develop, and lead a high-performing team with a focus on inclusion, accountability, and continuous improvement.

Requirements

• 5+ years of experience in IT management, workplace technology, SaaS operations, collaboration platforms, or end-user support environments.
• 3+ years of experience supporting Microsoft 365 or Google Workspace in an enterprise environment.
• 5+ years of experience supporting SaaS applications.
• Familiarity with Exchange on-premises environments and enterprise messaging support.
• Experience working with managed service providers, or international support partners.
• Strong understanding of enterprise change management, release coordination, stakeholder readiness, communications, and adoption planning.
• Experience partnering across security, compliance, architecture, engineering, infrastructure, product, and support teams.
• Strong communication skills with the ability to translate technical topics into clear business impact.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field, or equivalent experience.

Preferred Qualifications

• Experience leading Microsoft 365 administration, engineering, or platform operations teams in a global enterprise.
• Experience with Microsoft 365 Copilot, Copilot Studio, Azure AI, enterprise search, AI agents, or AI-enabled productivity experiences.
• Experience running a citizen development program such as Microsoft Power Platform or other enterprise workflow and application platforms (e.g., ServiceNow, Salesforce).
• Familiarity with RAG pipelines, multi-agent systems, enterprise APIs, Azure AI Search, Elastic, or similar technologies.
• Experience building governance, intake, prioritization, or operating models for workplace technology platforms.
• Experience implementing and supporting Microsoft Purview.
• Understanding of responsible AI, data protection, compliance, and enterprise governance practices.

Benefits

Partners have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners also have access to short-term and long-term disability, paid parental leave, paid vacation from date of hire, sick time, eight paid holidays, and two personal days per year, plus participation in a 401(k) retirement plan with employer match, discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additional benefits include 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, access to other educational opportunities, backup care, and DACA reimbursement.