UI/UX/CX Consultant (praca hybrydowa)

Quick Facts

• Long-term project for a large insurance-sector organization.
• Focus on designing and optimizing digital customer and user experiences.
• Hybrid work model: 3 days from the Warsaw office + 2 days remote.
• Employment via B2B contract; Multisport card and LuxMed medical care.

Description

We are looking for a UI/UX/CX Consultant to design and optimize experiences for customers and users in digital service channels. The role combines Customer Experience, User Experience, and User Interface, and includes work on end-to-end customer journeys, self-service processes, and digital solutions such as the Customer Portal, mobile application, Contact Center, and email/SMS communication.

Responsibilities

• Design and optimize Customer Journey and customer service/self-service processes.
• Create User Flow, wireframes, and interactive prototypes.
• Build modern UI interfaces and develop the Design System.
• Design omnichannel experiences: Customer Portal, mobile app, Contact Center, email, and SMS.
• Analyze user needs and identify areas for improvement.
• Participate in Discovery workshops, usability tests, and project design work.
• Collaborate with Product Owners, business, analysts, architects, and IT teams.

Requirements

• Minimum 4 years of experience in UX/UI or UX/CX.
• Experience designing web or mobile applications in an Agile environment.
• Very good knowledge of Figma and experience creating wireframes, prototypes, and UI interfaces.
• Knowledge of User Flow, Information Architecture, User Centered Design, and Customer Journey Mapping.
• Experience designing self-service processes and omnichannel experiences.
• Knowledge of Design Systems and Responsive Design.
• Ability to lead workshops and collaborate with business and IT.
• Independence, proactivity, and ability to present recommendations.

Benefits

• Participation in a long-term project for a large organization in the insurance sector.
• Work on large, digital customer service processes.
• Hybrid model: 3 days in Warsaw office + 2 days remote.
• B2B contract employment with Multisport card and LuxMed medical care.

Recruitment Process

• HR call (20 minutes).
• Technical interview (30 minutes).
• Meeting with the client (1 hour).