Medallia Platform Expert

We are looking for an experienced Senior Medallia Platform Developer to join the Customer Experience team within the Customer Relationship Management area.

Responsibilities

• Manage, maintain, and continuously improve the Medallia platform supporting customer feedback and survey processes.
• Develop, configure, and implement new features, functionalities, and enhancements within the Medallia platform.
• Translate business and Customer Experience requirements into scalable and effective Medallia solutions.
• Support the design and implementation of customer surveys, feedback programs, and related processes.
• Monitor platform performance and identify opportunities for optimization and improvement.
• Troubleshoot and resolve technical issues related to the Medallia platform.
• Collaborate closely with Customer Experience, CRM, IT, and other business stakeholders.
• Act as a Medallia Subject Matter Expert (SME) and provide technical guidance to internal teams.
• Support the integration of Medallia with other systems and applications where required.
• Contribute to the development of new capabilities aimed at improving customer insights and overall customer experience.
• Ensure platform solutions follow agreed technical, security, and governance standards.
• Participate in testing, deployment, and continuous improvement of Medallia solutions.
• Document platform configurations, solutions, processes, and technical decisions.
• Stay up to date with new Medallia features, capabilities, and best practices.

Requirements

• 5–10+ years of professional experience in IT, software development, platform development, or a related technical field.
• Strong hands-on experience working with the Medallia platform.
• Medallia Product Certification or higher — mandatory.
• Proven experience in developing and configuring solutions within Medallia.
• Strong understanding of Medallia survey, feedback, and Customer Experience capabilities.
• Experience translating business requirements into technical solutions.
• Experience troubleshooting and optimizing Medallia-based solutions.
• Ability to work independently as a technical expert and collaboratively within a cross-functional team.
• Strong analytical and problem-solving skills.
• Good understanding of software development and technical delivery processes.
• Experience working with APIs, integrations, or data flows is an advantage.
• Experience in Customer Experience (CX), CRM, customer feedback, or survey management is highly desirable.
• Strong communication skills and the ability to communicate effectively with technical and non-technical stakeholders.
• Good command of English, both written and spoken.