Technical Travel Specialist

Your role

As a Client Technical Support Specialist, you will serve as a key liaison between clients, product teams, and service delivery teams, ensuring seamless client onboarding, technical implementation, and ongoing support. Your ability to research, problem-solve, and communicate effectively across teams will be central to driving successful outcomes for both new and existing clients.

Your tasks

In this role you will play a key role in:

• Leading end-to-end testing and providing official go-live sign-off for new client implementations, ensuring all systems and configurations meet required standards.
• Supporting customer onboarding by attending implementation calls, managing company profile imports, and identifying setup gaps or errors.
• Providing post-implementation support until steady state is achieved, including Office ID mapping and ongoing troubleshooting.
• Collaborating with Product Teams to develop new functionalities, conduct testing, and research and escalate technical issues.
• Supporting Service Delivery teams by researching and escalating issues to the appropriate teams for timely resolution.
• Contributing technical insight and support to large-scale cross-functional projects.
• Applying creative and analytical thinking to research and resolve complex technical issues, identifying root causes with minimal initial information.

Your profile

• Minimum 4 years of experience in a technical support, implementation, or client-facing technology role.
• At least 5 years of experience in the business travel and/or airline industry, with technical proficiency in supporting Amadeus (GDS).
• Fluent written and spoken German and English, with excellent communication skills and the ability to engage confidently with technical and non-technical stakeholders at all levels.
• Strong analytical and problem-solving capabilities, with the ability to research and resolve complex technical issues using creative thinking and root cause analysis, even when working with limited initial information.
• Proven experience supporting customer onboarding and implementation processes, including data analysis, profile imports, gap identification, and post-implementation support within a travel technology or related technology services environment.

What You'll love about working here

• Well-being culture: medical care with Medicover, private life insurance, and a sports card.
• Therapeutical support through the Capgemini Helpline and the educational podcast “Let's talk about wellbeing.”
• Access to over 70 training tracks with certification opportunities, including GenAI, Architects, and Google, on the NEXT platform.
• Free access to Education First languages platform, TED Talks, and Udemy Business materials and training.
• Continuous feedback and ongoing performance discussions through the GetSuccess performance management tool and a transparent performance management policy.
• Hybrid working model after onboarding, combining work from a modern office with ergonomic home-office equipment, including a laptop, monitor, and chair.