Service Desk Agent

Join a modern digital workplace support team serving a prestigious international diplomatic organization in Brussels. Work in a multicultural first- and second-line service desk environment, ensuring smooth daily operations and high-quality IT support for international officials and staff.

Key Responsibilities

• Multichannel User Support: Provide comprehensive first- and second-line support via phone, ticketing systems, chat, and instant messaging.
• Incident & Request Management: Handle, diagnose, and follow up on user incidents and service requests to ensure timely resolution.
• User Guidance & Training: Assist end users with software, services, and applications, including onboarding and train-the-trainer sessions for advanced topics.
• System Maintenance Support: Manage accounts, software distribution, basic network setups, printing and scanning issues, backup and restore procedures, and patch management.
• Independent Problem Solving: Work under tight deadlines and pressure without constant supervision while maintaining high quality standards.

Requirements

• Solid knowledge of Windows 10+ workstation support and administration and MS Office suites.
• Basic understanding of Windows/Linux servers and Active Directory account management.
• Foundational knowledge of network setups and protocols, antivirus software, backup/restore operations, and automated patch and software distribution.
• Fluent English and French at C1 level; both languages are strictly required and will be verified.
• At least 1 year of experience in IT technical support or a Service Desk environment.
• Readiness to work on-site in Brussels, Belgium.

Nice to Have Certifications

• Windows 10 MCSA, M365 Modern Desktop Administrator Associate, or equivalent.
• IT Helpdesk Professional, Google IT Support, or Call Centre Associate Certified.
• Advanced Windows troubleshooting or MS Office specialist certificates.

What We Offer

• B2B/Contract.
• On-site work in Brussels, Belgium.
• International, multicultural career experience within a respected global organization.
• Rate up to 125 PLN/h.