First Line Analyst with English

Start day: 07.09.2026 (non-negotiable)

Responsibilities

• Use and improve English language skills through daily work.
• Communicate with international customers by telephone and email.
• Handle daily chats in English.
• Develop a professional profile and gain IT knowledge.
• Participate in training and talent programs.
• Work in a stable workplace with flexible scheduling and a safe, friendly atmosphere.

Requirements

• Fluent English (B2/C1).
• Openness to night shifts and weekend work.
• Ability to ask the right questions to identify the core issue.
• Outstanding communication skills and a customer-focused mindset.
• MS Office skills.
• Initial experience in IT customer service.
• Experience in first-line technical support.

Offer

• Private medical care.
• Co-financing for a sports card.
• Ongoing support from a dedicated consultant.
• Employee referral program.