Front Office Support Engineer (Relocation to Sweden)

We're looking for a proactive Front Office Application Support Specialist to join a Murex team in Stockholm. You’ll collaborate with a major bank, diagnosing and resolving functional issues for users within their Murex environment and ensuring efficient application usage.

Responsibilities

• Act as the 1st line of support for all stakeholders across front, middle and back office functionality.
• Diagnose and resolve functional issues for users within the Murex environment.
• Collaborate directly with onsite front office users and business users.
• Manage incidents, problems and changes according to established processes.
• Prioritize and coordinate workload according to differing business priorities.
• Share knowledge via training calls and internal documentation of issue resolutions.
• Contribute to migration and/or upgrade activities, including testing.
• Propose new ideas to streamline and automate processes.

Requirements

• Knowledge of front, middle and back office functionality, as the support function is the 1st line of support for all stakeholders.
• Familiarity with Agile ways of working.
• Knowledge of SNAP, JIRA and Confluence as a subset of Agile ways of working.
• Good knowledge of various asset classes and products, including Derivatives, FX, Equities and Fixed Income.
• Very strong verbal and written communication skills; the role works directly with onsite front office users and business users.
• Incident, Problem and Change Management knowledge.
• Desire to share knowledge through training calls, internal issue-resolution documentation and team knowledge sharing.
• Ability to manage and prioritize workload according to business needs and strategically coordinate differing priorities across business areas.
• Experience in migration and/or upgrade activities and testing is desirable.
• Strong growth mindset and ideas for streamlining or automating processes.
• Technical experience with SQL and Unix is desirable.
• Knowledge of FX and IRD products with optionality is a plus.

Nice to Have

• Trade Entry, including FX and IRD products with optionality and structured trade products.
• Datamart/Reporting.
• Trade Lifecycle knowledge, including Contract, Exchange Task workflows and DataDictionary.
• FO Simulation Views, including portfolio simulation by trade, by position and on-the-fly simulation.
• Realtime setup, RTBS and Market Data troubleshooting, including intraday and EOD.
• Integrations with systems such as Markitwire and Bloomberg.
• Pricing and structuring of trades, including the P&L impact of trade actions.
• Strong knowledge of FO/Valuation modules.
• Routine activities such as IMM and EOQ.