Front Office Support Engineer (Relocation to Sweden)

We’re looking for a proactive Front Office Application Support Specialist to join a Murex team in Stockholm. You’ll collaborate with a major bank, diagnosing and resolving functional issues for users within their Murex environment and ensuring efficient application usage.

Responsibilities

• Act as the 1st line of support for all stakeholders across front, middle and back office functionality.
• Diagnose and resolve functional issues for users within the Murex environment.
• Collaborate directly with onsite front office users and business users.
• Manage incidents, problems and changes according to established processes.
• Prioritize and coordinate workload according to differing business priorities.
• Share knowledge through training calls and internal documentation of issue resolutions.
• Contribute to migration and/or upgrade activities, including testing.
• Propose ideas to streamline and automate processes.

Requirements

• Knowledge of front, middle and back office functionality as the 1st-line support function for all stakeholders.
• Familiarity with Agile ways of working.
• Knowledge of SNAP, Jira and Confluence as part of Agile ways of working.
• Good knowledge of asset classes and products, including derivatives, FX, equities and fixed income.
• Very strong verbal and written communication skills for direct interaction with onsite front office and business users.
• Incident, problem and change management knowledge.
• Desire to share knowledge through training calls and internal documentation of issue resolutions.
• Ability to manage and prioritize workload according to business needs and coordinate differing priorities across business areas.
• Strong growth mindset and ideas for streamlining or automating processes.

Desirable Qualifications

• Experience in migration and/or upgrade activities and testing.
• Technical experience with SQL and Unix.
• Knowledge of FX and IRD products with optionality.

Nice to Have

• Trade entry for FX and IRD products with optionality and structured trade products.
• Datamart/reporting.
• Trade lifecycle knowledge, including contract, exchange task workflows and DataDictionary.
• Front office simulation views, including portfolio simulation by trade, by position and on-the-fly simulation.
• Realtime setup, RTBS and market data troubleshooting for intraday and end-of-day processing.
• Integrations with systems such as Markitwire and Bloomberg.
• Pricing and structuring of trades, including P&L impact of trade actions.
• Strong knowledge of front office/valuation modules.
• Routine activities such as IMM and EOQ.