Front Office Support Engineer (Relocation to Sweden)

We’re looking for a proactive Front Office Application Support Specialist to join a Murex team in Stockholm. You’ll collaborate with a major bank, diagnosing and resolving functional issues for users within their Murex environment and ensuring efficient application usage.

Responsibilities

• Act as the 1st line of support for all stakeholders across front, middle and back office functionality
• Diagnose and resolve functional issues for users within the Murex environment
• Collaborate with front office users onsite as well as business users directly
• Manage incidents, problems and changes according to established processes
• Prioritize and coordinate workload according to differing business priorities
• Share knowledge via training calls and internal documentation of issue resolutions
• Contribute to migration and/or upgrade activities, including testing
• Propose new ideas to streamline and automate processes

Requirements

• Knowledge of front, middle and back office functionality, as the support function is the 1st line of support for all stakeholders
• Familiarity with Agile ways of working
• Knowledge of SNAP, JIRA and Confluence as a subset of Agile ways of working
• Good knowledge of various asset classes and products, including Derivatives, FX, Equities and Fixed Income
• Very strong verbal and written communication skills; will be dealing with FO users onsite as well as business users directly
• Incident, Problem and Change Management knowledge
• Desire to share knowledge via training calls, internally documenting issue resolutions and sharing with the team
• Ability to manage and prioritize workload according to business needs, and strategically coordinate differing priorities from different business areas
• Past experience in migration and/or upgrade activities is desirable, as well as testing experience
• Strong growth mindset; new ideas for streamlining and automating processes are welcome
• Technical experience with SQL and Unix is desirable
• Knowledge of FX and IRD products with optionality is a plus

Nice to have

• Trade Entry: FX and IRD products with Optionality, structured trade products
• Datamart/Reporting
• Trade Lifecycle: Contract, Exchange Task workflows, DataDictionary
• FO Simulation Views: portfolio simulation by trade, by position and on-the-fly simulation
• Realtime setup, RTBS and Market Data troubleshooting, including intraday and EOD
• Integrations with other systems, including Markitwire and Bloomberg
• Pricing/structuring of trades and P&L impact of trade actions
• Strong knowledge of FO/Valuation modules
• Routine activities such as IMM and EOQ