June 30, 2026
Director, Payments Operations
Senior • Hybrid
125,004 - 135,000 USD/yr
Denver, CO
About SRS Acquiom
SRS Acquiom delivers the smartest way to run a deal™ through a platform and services designed to help deal parties manage complex M&A and loan agency transactions more efficiently.
Based in Denver, Colorado, with offices across the United States and in London and Amsterdam, SRS Acquiom supports transactions across North America and Europe. Our M&A services include professional shareholder representation, paying and escrow agent services, and online document solicitation and reporting. For loan and credit transactions, we provide independent Administrative Agent, Collateral Agent, Sub-Agent, and Successor Agent services.
Since 2007, SRS Acquiom has supported more than 11,500 transactions globally. By bringing efficiency, expertise, and purpose-built technology to complex financial transactions, we help sophisticated deal parties focus on building great businesses and maximizing value.
Benefits
- Day-one coverage: medical, dental, and vision plans
- 401(k) with a 4% company match
- Discretionary time off
- Employer-paid life insurance with optional additional coverage
- Employee Assistance Programs
- Discounted pet insurance
- Fitness credit
- Pre-tax plans for dependent care, transportation, and flexible spending
Position Summary
The Director of Payments Operations leads the end-to-end Payments function, overseeing Payments Managers and the Manager of Payments Compliance. This role ensures shareholder and closing-day payments are executed accurately, on time, and in accordance with deal requirements, internal controls, bank cutoffs, and regulatory standards. The Director partners cross-functionally to drive operational excellence, reduce payment exceptions, and continuously improve scalability and customer experience.
A Series 99 FINRA license is required for this position.
Compensation
The salary range for this position is between $125k and $135k, depending on experience level.
Primary Responsibilities
- Oversee daily execution of shareholder and closing-day payment operations, including payment file release governance and SLA adherence
- Lead and develop the Payments leadership team
- Establish and monitor operational controls for payment validation, fraud prevention, and documentation retention
- Manage exception handling for returned, delayed, or failed payments and coordinate escalations with bank partners
- Ensure data quality and completeness in payment files
- Support Foreign Exchange (FX) execution and multi-currency payment batch configuration
- Own reconciliation governance and ensure timely resolution of breaks
- Drive cross-functional continuous improvement and technology-enabled solutions
- Maintain standard operating procedures and training materials
- Deliver statistical reporting on payment performance and reconciliation trends
- Execute team performance management processes
Required Qualifications & Skills
- 5+ years of experience in banking, financial services, payments, escrow, or transaction operations
- 3+ years of people management experience, including managing managers
- Bachelor's degree in finance, accounting, economics, or operations (or equivalent experience)
- FINRA Series 99 license or ability to obtain within 365 days
- Expertise in payment operations, reconciliations, and operational controls
- Experience managing bank escalations and processing cutoffs
- Working knowledge of foreign exchange processes and controls
- Advanced proficiency with Microsoft Office Suite and CRM/ERP systems such as NetSuite
Physical Requirements/Special Demands
- Availability to work more than 40 hours per week if needed
- Ability to manage multiple critical deadlines under tight timelines
We are unable to sponsor employment visas. Candidates must be legally authorized to work in the United States without current or future visa sponsorship.
Fraud & Spam Screening
Applicant tracking system tools analyze limited technical and contact information to flag potentially fraudulent or spam applications. Flags prioritize human review and do not determine hiring outcomes.
This job description is not designed to contain a comprehensive listing of all duties or responsibilities.
Equal Opportunity
Qualified individuals are assessed without regard to protected status. Requests for reasonable accommodation should be directed to Human Resources.
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Travel is required up to three times per year. We are unable to sponsor or take over sponsorship of employment visas. Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship to move forward in the hiring process. Fraud & spam screening We use tools in our applicant tracking system to help detect potentially fraudulent or spam applications. These tools analyze limited technical and contact information to flag patterns that may indicate automated, inauthentic, or suspicious activity. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time. Equal Opportunity Employment With respect to its programs, services, activities, and employment practices, SRS Acquiom Inc. assesses qualified individuals without regard to protected status. 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🏢 Summary: Thought Leadership Associate role supporting content creation, project coordination, marketing operations, and data-driven thought leadership initiatives across M&A and financial services. The position involves drafting professional content, managing multi-stakeholder projects, supporting webinars and training programs, and contributing to AI-driven workflow improvements. Hybrid or remote work is available within the U.S. with periodic travel requirements. 🗂️ Requirements: Bachelor's degree, 7+ years of professional experience in legal practice, financial services, corporate environments, content development, or related fields, Experience drafting and editing professional content, Experience coordinating or managing cross-functional projects, Proficiency with Microsoft Office Suite, Strong organizational and deadline management skills, Ability to work independently in a fast-paced environment, Strong interpersonal and collaboration skills, Legal authorization to work in the United States without visa sponsorship, Ability to travel up to 25% domestically and internationally 📃 Skills: Microsoft, Copilot, Claude, ChatGPT, Asana, AI 🏢 Description: About SRS Acquiom SRS Acquiom delivers the smartest way to run a deal through a platform and services designed to help deal parties manage complex M&A and loan agency transactions more efficiently. Based in Denver, Colorado, with offices across the United States and in London and Amsterdam, SRS Acquiom supports transactions across North America and Europe. Our M&A services include professional shareholder representation, paying and escrow agent services, and online document solicitation and reporting. For loan and credit transactions, we provide independent Administrative Agent, Collateral Agent, Sub-Agent, and Successor Agent services. Since 2007, SRS Acquiom has supported more than 11,500 transactions globally. By bringing efficiency, expertise, and purpose-built technology to complex financial transactions, we help sophisticated deal parties focus on building great businesses and maximizing value. We're equally committed to building careers as we are to building solutions. If you're looking for a company with entrepreneurial energy, a proven record of growth and innovation, and a culture that supports your next career move, we'd love to talk. Benefits - Day-one coverage: medical, dental, and vision plans - 401(k) with a 4% company match - Discretionary time off - Employer-paid life insurance with optional extra coverage - Employee Assistance Programs - Discounted pet insurance - Fitness credit - Pre-tax plans for dependent care, transportation, and flexible spending Position Summary An exciting, new position - Thought Leadership Associate - will serve as a core contributor to SRSA's thought leadership program, supporting content creation, marketing operations, and business development across SRS Acquiom's lines of business. This role works closely with the Thought Leadership team, subject matter experts, and Business Development and Marketing teams to produce data-driven, high-quality content and programming that strengthens market position and brand authority. The Associate will draft articles, coordinate multi-stakeholder projects, and manage day-to-day operational logistics, including administrative support for client-facing presentations. Location This is either a hybrid position based in the Denver, CO office or a fully remote position within the Continental United States. Fully remote employees are required to visit the Denver headquarters approximately three times per year. Up to 25% travel is required, including occasional international travel. Compensation The salary range for this position is between $90,000 and $100,000 depending on experience. Primary Responsibilities - Draft and edit articles, white papers, and thought leadership content - Support development and production of data-driven content and studies - Refresh and update existing content for relevance and accuracy - Provide administrative and logistical support for daily operations - Assist with data collection logistics and integration of new data points - Support development of educational content and M&A curriculum - Partner with Marketing to ensure adherence to quality and brand standards - Draft and review advertising copy and marketing-related materials - Manage content projects, timelines, stakeholders, and workflows - Coordinate webinars, scheduling, event logistics, and follow-up - Create and maintain standard operating procedures for workflows - Participate in trainings and support delivery of training content - Coordinate presentation logistics and CLE accreditation processes - Respond to client and prospect inquiries related to thought leadership content - Support AI adoption projects for workflow efficiency and scalability - Assist with the M&A internship program - Perform additional duties as assigned Required Qualifications & Skills - Bachelor's degree required; Juris Doctor or advanced degree preferred - At least 7 years of professional experience in relevant industries - Strong written and verbal communication skills - Experience drafting and editing professional content - Experience coordinating projects across teams - Proficiency in Microsoft Office Suite - Familiarity with AI and project management tools such as Copilot, Claude, ChatGPT, or Asana preferred - Strong organizational skills and attention to detail - Ability to work independently in a fast-paced environment - Collaborative and team-oriented mindset Physical Requirements/Special Demands - Regular office hours - Participation in public speaking, panels, webinars, and client presentations - Up to 25% travel within the U.S. and occasional international travel Candidates must be legally authorized to work in the United States without current or future visa sponsorship. Fraud and spam screening tools may analyze limited technical and contact information to identify suspicious activity during the application process. This job description is not designed to contain a comprehensive listing of all activities, duties, or responsibilities required of the employee. Responsibilities may change at any time. SRS Acquiom Inc. provides equal employment opportunities and reasonable accommodations in accordance with applicable laws.
Technology

SPS Global
Document Scanning Operator
Junior
On-site
Pittsburgh, PA
🏢 Summary: Document Scanning Operator role focused on document digitization, mail operations, records management, and office support in a fast-paced environment. The position includes scanning, indexing, shipping/receiving, equipment support, and cross-functional reception coverage. Offers training, career growth opportunities, and a comprehensive benefits package. 🗂️ Requirements: High School Diploma or equivalent, Basic Microsoft Office proficiency, Ability to perform repetitive work in a fast-paced environment, Strong attention to detail and accuracy, Strong organizational and time management skills, Ability to work independently, Ability to adapt to changing priorities, Ability to learn document management systems and site procedures, Compliance with onsite security policies, Ability to lift and move boxes/packages up to 40–60 lbs., Manual dexterity to operate scanners and office equipment 📃 Skills: Microsoft, Office, Scanning, Indexing, Records, Mailroom, Shipping, Receiving, MFDs, Printing 🏢 Description: Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Typical Work Schedule: Monday–Friday | 9:00AM - 6:00PM Power the Transition from Paper to Digital If you enjoy structured work, repetitive tasks, and working behind the scenes to keep operations moving, this role is for you. As a Document Scanning Operator, you'll support document preparation, scanning, indexing, and records management activities while helping preserve important business records. This role also serves as a cross-trained team member, providing reception/concierge coverage and light facilities support as operational needs require. Why This Role Matters Your work ensures physical records are accurately converted into organized digital files that support business continuity and accessibility. What You'll Do Mail & Document Operations - Receive, sort, and track incoming mail and packages using chain-of-custody systems - Process outgoing mail and shipments - Notify employees of deliveries and respond to mail and package inquiries - Distribute mail, packages, and office materials to company personnel Business Service Center & Equipment Support - Operate and maintain multifunction devices (MFDs), including replenishing toner and paper - Support copy/print requests and submit service tickets when needed - Maintain an organized and professional Business Service Center Office & Hospitality Support - Monitor, replenish, and order office supplies - Restock pantry, kitchen, conference, and meeting areas - Assist with meeting room setups and office moves - Perform light maintenance and cleaning duties as needed Client Service & Cross-Functional Support - Deliver exceptional customer service and build positive relationships with employees and internal teams - Handle sensitive matters with professionalism and discretion - Provide reception or concierge coverage as needed - Cross train backup personnel on procedures and support additional operational needs during downtime What You Bring - Strong attention to detail and accuracy - Ability to perform repetitive work in a fast-paced environment - Strong organizational and time management skills - Basic computer proficiency, including Microsoft Office - Ability to work independently and adapt to changing priorities - Experience with document imaging, records management, or shipping/receiving is a plus Qualifications - High School Diploma or equivalent required - 1+ years of related experience preferred - Ability to learn document management systems and site procedures - Must follow onsite security policies, including restrictions on phones and imaging devices on active work floors Physical Requirements - Ability to lift and move boxes/packages up to 40–60 lbs. using appropriate equipment - Ability to stand, walk, bend, kneel, and sit for extended periods - Manual dexterity required for operating scanners and office equipment Travel: None or Negligible Other Duties: Responsibilities may change based on operational needs. What We Offer - Career growth opportunities and skill development - Learning and development programs - Employee recognition programs - Benefits including medical, dental, vision, HSA, 401(k) matching, life insurance, paid time off, and employee assistance programs
Technology

Mercer Advisors
Service Operations Associate (San Diego, CA)
Mid
On-site
San Diego, CA
28 - 34 USD/hr
🏢 Summary: Operational support role in the financial services industry focused on processing client transactions, maintaining custodial and CRM records, and supporting service delivery operations. The position involves handling money movement requests, coordinating with custodians, and ensuring compliance and operational accuracy in a fast-paced environment. Offers career progression within the service operations team and a comprehensive benefits package. 🗂️ Requirements: High School diploma, Bachelor's degree preferred, 2–4 years of related experience, Financial services industry experience, Experience in office environment, Customer service experience, Strong MS Word skills, Strong Excel skills, Strong Outlook skills, CRM experience, Ability to prioritize in fast-paced environment, Attention to detail, Strong verbal communication skills, Strong written communication skills 📃 Skills: Word, Excel, Outlook, Salesforce, CRM, ACH, wires 🏢 Description: Job Summary: The Service Operations Associate I is a critical operational role within the Client Service department, responsible for executing the administrative and transactional functions that support the firm's service delivery. This centralized team works from a shared queue to ensure timely and accurate processing of client requests, including paperwork, money movement, account maintenance, and custodial interactions. This role is designed to complement the Relationship Manager (RM) function by handling the behind-the-scenes execution that enables a seamless client experience. While not client-facing, the Service Operations Associate I plays a vital role in maintaining operational excellence, regulatory compliance, and service consistency. This position offers a clear career path to Service Operations Associate II and III, with increasing levels of complexity, ownership, and leadership within the operations function. Essential Job Functions for this role include: Operational Execution - Process client paperwork, forms, and documentation with accuracy and efficiency. - Execute money movement requests, including wires, ACH transfers, and journal entries, in accordance with firm and custodial policies. - Monitor and manage service requests in a centralized queue, ensuring timely resolution and escalation when needed. - Maintain detailed records of all transactions and communications in the CRM and custodial platforms. Custodial & Platform Coordination - Serve as a liaison with custodians and third-party platforms to resolve operational issues and facilitate transactions. - Stay current on custodial procedures, platform updates, and regulatory requirements. - Ensure all operational activities meet compliance standards and internal controls. Team Collaboration & Support - Partner with Relationship Managers and Wealth Advisors to support client service delivery through accurate execution. - Collaborate with internal departments (e.g., compliance, financial planning, investment operations) to ensure alignment and efficiency. - Participate in team meetings and contribute to process improvement initiatives. - Other duties as assigned. Quality Assurance & Continuous Improvement - Identify and report operational inefficiencies or recurring issues. - Assist in documenting and refining standard operating procedures (SOPs). - Support training and onboarding of new team members as needed. Career Path & Growth: - Service Operations Associate II: Increased ownership of complex transactions, custodial relationships, and process improvement initiatives. - Service Operations Associate III: Leadership within the operations team, mentoring junior associates, and driving strategic operational enhancements. Knowledge, Skills, & Abilities: Education: - High School diploma with a Bachelor's degree highly preferred Experience: - Two to Four years of job related experience - Financial services industry required - Prior experience working in an office environment with a customer service focus helpful Certifications: - Notary designation a plus Job Skills: - Ability to prioritize in a fast-paced environment while maintaining client focus and demonstrating attention to detail - Enjoy collaborating and building positive relationships internally with co-workers and externally with clients and business vendors - Excellent verbal and written communications skills a must - Strong MS Word, Excel, and Outlook skills required; prior use of CRM system (Salesforce) a plus - Strong desire for continuous self-learning and professional growth Work Schedule: This professional role requires availability during standard business hours of Monday through Friday from 8AM to 5PM. At times, the role may have early or late hours to meet business tasks and deadlines for external and internal client needs. All roles classified as a non-exempt are required to record working time into the timekeeping system daily at the start and end of each workday plus a 30-minute unpaid lunch period. Working Conditions: This position may be in a professional office environment or a dedicated home office workspace which is free of interruptions. Whether position is in a dedicated office space or home office workspace, basic technology needs will be provided to satisfy position requirements. Routinely sitting and standing for periods of time. Base Pay Range: $28—$34 USD Benefits: - Company Paid Basic Life & AD&D Insurance - Company Paid Short-Term and Long-Term Disability Insurance - Supplemental Life & AD&D, Short-Term Disability, Accident, Critical Illness, and Hospital Indemnity Insurance - Three Cigna medical plan offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan - Kaiser Medical plans available in California - Health Savings Account (HSA) with company contributions if enrolled in either HDHP medical plan - Two comprehensive Dental Plans - Vision Insurance Plan - Dependent Care Savings Account for child and dependent care - 14 Company Paid Holidays including a full week off at Thanksgiving - Generous paid time off program for vacation and sick days - Employee Assistance Plan - Family Medical Leave - Paid Parental Leave (8 weeks) - Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (8 weeks) - Adoption Assistance Reimbursement Program - Company Paid Concierge Services - 401(k) Retirement Plan with Traditional and Roth plans, per pay period match, and after-tax option - Pet Insurance - Personalized financial planning and guidance offered at preferred employee pricing Mercer Advisors is an equal opportunity employer and participates in E-Verify and complies with federal employment eligibility verification requirements.
Technology
New offer

SPS Global
Office Support Specialist (On Call)
Junior
On-site
Sunnyvale, CA
22 - 24 USD/hr
🏢 Summary: On-call Office Services Specialist role providing administrative support, mail and shipping services, print production, front desk hospitality, and office operations across multiple client sites in Sunnyvale. The position requires strong customer service, MS Office proficiency, multitasking abilities, and flexibility for regional travel. Offers hands-on experience, skill development, and comprehensive benefits. 🗂️ Requirements: High school diploma or equivalent, 6+ months of work experience, Proficiency in MS Office, Knowledge of MFD equipment, Strong communication skills, Customer service skills, Ability to multitask, Ability to work independently, Ability to follow shipping and receiving procedures, Reliable transportation for regional travel, Ability to lift 25 lbs individually and 50 lbs with assistance 📃 Skills: Office, MFD, Scanning, Imaging, Binding, Shipping, Reprographics, Mailroom 🏢 Description: Looking for flexible, supplemental income? Join our On-Call Office Services Specialist (Floating) team in Sunnyvale, California and gain hands-on experience in administrative support, mail & shipping, and workplace hospitality. What you will be doing: Mail & Shipping Support: - Process and sort inbound/outbound mail and packages - Maintain accurate chain-of-custody and shipping procedures Print & Reprographics Assistance: - Support copy/print production, scanning, imaging, and binding services - Ensure equipment is stocked and functioning Office & Facility Support: - Maintain organized office spaces - Restock supplies - Support meeting room setups - Assist with light maintenance tasks Front Desk & Guest Services: - Welcome visitors - Manage calls and visitor logs - Provide a professional concierge-style experience for clients and guests Administrative & Client Support: - Provide general administrative assistance - Deliver exceptional customer service - Build strong professional relationships What we need from you: - Strong communication and customer service skills - Ability to interact professionally with clients, guests, and team members - Proficiency in MS Office and office technology - Working knowledge of MFD (multi-functional device) equipment - Highly organized and able to multitask - Ability to manage time effectively in a fast-paced environment - Ability to work independently and follow shipping/receiving procedures - Proactively seek additional tasks during downtime - High school diploma (or equivalent) required - 6+ months of work experience preferred - Strong problem-solving skills - Adherence to company policies Enjoy the perks of being: - Not stuck at one desk - Exposed to multiple high-profile client sites - Fast skill development across operations - Autonomy and trust from day one Physical Demands: - Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance - Ability to walk, bend, kneel, stand, and/or sit for an extended period of time - Manual dexterity required for operating office machinery and equipment such as ladders and binding machinery - Specific vision abilities including close vision, distance vision, focus adjustment, and color differentiation Travel: - Reliable transportation required - Travel between SPS sites as required by business need - Travel predominantly within a 25-mile radius Other Duties: - Duties and responsibilities may change at any time with or without notice - Compensation depends on skills, experience, and job-related factors - No AI or automated decision-making tools are used to screen, assess, or select candidates - Greenhouse applicant tracking system is used without AI screening - Vacancy is for an existing position - Pay range: $22—$24 USD What We Offer: - Career growth opportunities - Learning and development culture - Employee recognition programs - Benefits including Medical, Dental, Vision, HSA, 401k with matching, Paid Time Off, and additional insurance and discount programs Note: Benefit offerings may vary for positions under 30 hours/week. Colorado only: Applications are accepted for a minimum of 5 days and may remain open longer as needed. Applicants may not use AI tools or real-time assistance during interviews. Team members may use transcription or note-taking technology for interview documentation. Reasonable accommodations are available during the hiring and employment process for individuals with disabilities. Acknowledgement Section: By submitting an application, applicants certify that all information provided is true and complete. False information or omissions may result in rejection or termination.
Technology

SPS Global
Office Services Specialist - On call
Junior
On-site
Boston, MA
22 - 24 USD/hr
🏢 Summary: On-call Office Services Specialist role providing administrative support, mail and shipping services, print and reprographics assistance, front desk reception, and workplace operations across multiple client sites in the Boston area. The position requires strong organizational skills, proficiency with office technology, and the ability to work independently in a fast-paced environment with regional travel. 🗂️ Requirements: High school diploma or equivalent, 6+ months of work experience, Proficiency in MS Office, Working knowledge of MFD equipment, Ability to manage mail and shipping procedures, Strong customer service and communication skills, Ability to multitask in a fast-paced environment, Ability to work independently, Reliable transportation for regional travel, Ability to lift 25 lbs individually and 50 lbs with assistance 📃 Skills: MSOffice, MFD, Scanning, Imaging, Binding, Shipping, Mailroom, Reprographics, Printing, Administrative 🏢 Description: Looking for flexible, supplemental income? Join our On-Call Office Services Specialist (Floating) team in Boston, MA and gain hands-on experience in administrative support, mail & shipping, and workplace hospitality. What you will be doing: Quick Facts - Flexible, on-call office support role - Exposure to multiple client sites within the Boston region - Regional travel required within a 25-mile radius - Compensation: $22—$24 USD Mail & Shipping Support: - Process and sort inbound/outbound mail and packages - Maintain accurate chain-of-custody and shipping procedures Print & Reprographics Assistance: - Support copy/print production, scanning, imaging, and binding services - Ensure equipment is stocked and functioning Office & Facility Support: - Maintain organized office spaces - Restock supplies - Support meeting room setups - Assist with light maintenance tasks Front Desk & Guest Services: - Welcome visitors - Manage calls and visitor logs - Provide a professional concierge-style experience Administrative & Client Support: - Provide general administrative assistance - Deliver exceptional customer service and maintain professional relationships What we need from you: - Strong communication and customer service skills - Proficiency in MS Office and office technology - Working knowledge of MFD (multi-functional device) equipment - Strong organizational and multitasking abilities - Ability to work independently and follow shipping/receiving procedures - High school diploma or equivalent required - 6+ months of work experience preferred - Strong problem-solving skills and professionalism Physical Demands: - Ability to grasp, lift, and carry 25 lbs individually and 50 lbs with assistance - Ability to walk, bend, kneel, stand, and sit for extended periods - Manual dexterity for operating office machinery and ladders - Vision abilities including color differentiation and focus adjustment Travel: - Reliable transportation required - Travel between SPS sites as needed - Travel primarily within a 25-mile assigned region Benefits: - Career growth opportunities - Learning and development programs - Employee recognition programs - Medical, dental, and vision coverage - HCFSA, DCFSA, HSA, commuter benefits - Life, accident, critical illness, and disability insurance - 401k with matching - Paid time off - Education and entertainment discounts