IT Helpdesk Support

🏢 Summary: On-site IT Support Engineer role providing Level 1–2 technical support for end users in a Poland office, ensuring reliable local IT operations and alignment with global IT processes. The position focuses on hands-on troubleshooting, asset management, Microsoft 365 support, and coordination with regional and global IT teams. 🗂️ Requirements: Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent experience, 1–2 years of experience in IT support, desktop support, or service desk, Experience with Windows 10 and 11 administration and basic macOS support, Hands-on support for mobile devices, printers, and peripherals, Experience with Microsoft 365 including Outlook, Teams, and SharePoint, Experience with ticketing systems and incident management aligned with SLAs, Knowledge of IMAC activities including workstation setup and troubleshooting, Experience managing IT assets and inventory lifecycle, Understanding of identity and access management concepts, Familiarity with basic ITIL concepts including incident, request, and change management, Foundational understanding of AI concepts and use of AI-powered tools 📃 Skills: Windows, macOS, Microsoft365, Outlook, Teams, SharePoint, OneDrive, ITIL, Ticketing, IMAC, ActiveDirectory, AV, Printers, Mobile, SLA, Inventory, AI 🏢 Description: Description We are looking for an On-site IT Support Engineer to provide day-to-day technical support for our Poland office. This role is focused on end-user support, local IT operations, and close cooperation with regional and global IT teams to ensure smooth and reliable technology services. The position combines hands-on technical troubleshooting with user support, asset management, and consistent execution of global IT processes. Requirements As the on-site IT support engineer for the Poland office, this role focuses on end-user support, local infrastructure coordination, and consistent execution of global IT processes. Provide Level 1–2 on-site and remote IT support for end users (Windows/Mac, mobile devices, printers, peripherals). Log, track, and resolve incidents and service requests in the ticketing system in line with SLAs. Support employee onboarding and offboarding, including device setup, access requests, and equipment returns. Manage local IT assets (laptops, accessories, meeting room equipment), ensuring accurate inventory and lifecycle tracking. Perform IMAC activities, including workstation setup, moves, changes, and local troubleshooting. Support Microsoft 365 and collaboration tools (Outlook, Teams, SharePoint, meeting room A/V). Coordinate with regional/global IT teams and vendors for escalations and advanced support. Maintain documentation, support compliance activities, and follow information security policies. Experience, and Certifications Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience). 1–2 years of experience in IT support / desktop support / service desk (on-site and/or remote), ideally in an office environment. Good working knowledge of end-user computing (Windows 10/11, basic Mac support), mobile devices, printers, and standard troubleshooting practices. Familiarity with Microsoft 365 (Outlook, Teams, OneDrive/SharePoint) and meeting room / A/V basics; understanding of common identity/access concepts is a plus. Experience handling IT assets and inventory updates; comfortable following standard processes for device lifecycle, repairs, and replacements. Ability to coordinate with vendors and regional/global IT teams for escalations and scheduled on-site visits, providing clear information and follow-through. Well-organized and able to prioritize multiple tickets and tasks, documenting work clearly and escalating appropriately. Experience with ticketing tools and basic ITIL concepts (incident, request, change) is an advantage. Foundational understanding of AI concepts, including how machine learning models  work, common AI use cases, and basic principles of data handling. Ability to use AI‑powered tools and platforms to support daily tasks, with strong attention to detail and commitment to maintaining data accuracy. Fluent command of the Polish language (C1/C2) What you can expect from us: Unique professional and personal development at one of the pioneer companies in professional insurance support. Ongoing professional training – to onboard you for a good start and your further professional development. Your own growth training budget - use internal and external development opportunities and take advantage of your own budget. LUXMED medical cover for you with full dental care, oncological preventive program and additional mental health support with helpline & individual sessions with a therapist.. 8-hour work time with a lunch break already included - spend the rest of the day doing what is important to you as intended in the #2h4Family program. Private life insurance - 80% of the premium is covered by an employer. Employee referral program - we appreciate you recommending your friends to join us. Additional days off - to celebrate your birthday, moreover, if you want to do a volunteering work, feel free to do so with some extra days off. Integration events - monthly delicious breakfasts, movie nights, board game nights, outdoor events. Lively and modern office in the City Centre with parking space for employees. A supportive and friendly atmosphere created by passionate people.

🏢 Summary: The role involves providing first-line technical support for hardware, software, and network issues, mainly within Windows and Office 365 environments. The position focuses on troubleshooting incidents, managing tickets, supporting user accounts, and escalating complex problems when needed. It is an entry-level IT support role requiring solid technical fundamentals and user-oriented communication. 🗂️ Requirements: Basic knowledge of Windows OS, Basic knowledge of computer hardware, Basic knowledge of networking, Familiarity with Office 365, Familiarity with Azure Active Directory, Understanding of TCP/IP, Understanding of DNS, Experience with ticketing systems, English proficiency minimum B2 📃 Skills: Windows, Office365, AzureAD, TCP/IP, DNS, Jira, Networking, Hardware 🏢 Description: 🟣 You will be: providing first-line technical support to end-users (hardware, software, and network issues), troubleshooting and resolving incidents related to windows systems and Office 365, managing and tracking requests using a ticketing system, assisting with user account management, diagnosing and escalating complex technical issues when necessary, ensuring clear and professional communication with users. 🟣 Your profile: basic knowledge of IT systems (Windows os, computer hardware, networking), familiarity with Office 365 and Azure active directory, understanding of networking fundamentals (TCP/IP, DNS), experience with ticketing systems (e.g., jira), strong problem-solving skills and logical thinking, good communication skills and a user-focused mindset, english proficiency at minimum B2 level. 🟣 Recruitment Process: CV review – HR Interview – Technical Interview – Decision 🎁 Benefits 🎁 ✍ Development: development budgets of up to 6,800 PLN, we fund certifications e.g.: AWS, Azure, access to Udemy, O'Reilly (formerly Safari Books Online) and more, events and technology conferences, technology Guilds, internal training, Xebia Upskill. 🩺 We take care of your health: private medical healthcare, multiSport card - we subsidise a MultiSport card, mental Health Support. 🤸‍♂️ We are flexible: B2B or employment contract, contract for an indefinite period.

🏢 Summary: IT Support Specialist role focused on providing technical assistance to end users, maintaining workstations, and supporting IT infrastructure. The position includes hardware and software troubleshooting, system configuration, helpdesk ticket handling, and user onboarding support. The role also involves maintaining IT asset records and assisting with system updates and IT documentation. 🗂️ Requirements: Secondary education (technical/IT preferred), Minimum 2 years experience in similar IT support role, Good knowledge of Windows 10, Good knowledge of Windows 11, Basic knowledge of Linux, Basic knowledge of macOS, Ability to diagnose hardware issues, Ability to diagnose software issues, Good knowledge of Microsoft 365, Good knowledge of Microsoft Office, Basic knowledge of Active Directory, Basic knowledge of Microsoft Entra ID, Ability to read technical documentation in English 📃 Skills: Windows10, Windows11, Linux, macOS, Microsoft365, Office, ActiveDirectory, EntraID, Helpdesk, Hardware, Troubleshooting 🏢 Description: Zakres zadań wsparcie użytkowników w rozwiązywaniu bieżących problemów związanych ze sprzętem komputerowym, oprogramowaniem oraz środowiskiem pracy; przygotowywanie, instalacja i konfiguracja komputerów, akcesoriów oraz stanowisk pracy; obsługa zgłoszeń w systemie helpdesk; świadczenie zdalnego wsparcia użytkownikom; prowadzenie ewidencji sprzętu, oprogramowania oraz akcesoriów IT; udział w procesie zakupów sprzętu i oprogramowania na potrzeby firmy; wsparcie w zakresie aktualizacji systemów operacyjnych i oprogramowania; wykonywanie podstawowych prac związanych z kopiowaniem danych, przygotowaniem nośników oraz wymianą sprzętu; współtworzenie wewnętrznej bazy wiedzy dla użytkowników oraz dokumentacji technicznej; dbanie o porządek, bezpieczeństwo i prawidłowe funkcjonowanie stanowisk pracy oraz infrastruktury IT; aktywny udział w procesie onboardingu nowych pracowników; współpraca z pozostałymi członkami Zespołu IT. Wymagania wykształcenie co najmniej średnie, preferowane techniczne lub kierunkowe, np. informatyczne lub elektroniczne; minimum 2 lata doświadczenia w pracy na podobnym stanowisku; dobra znajomość systemów Windows 10 i Windows 11; podstawowa znajomość systemów Linux oraz macOS w zakresie wsparcia użytkowników; dobra umiejętność diagnozowania problemów sprzętowych i programowych; dobra znajomość Microsoft 365 oraz pakietu Microsoft Office; podstawowa znajomość usług katalogowych, takich jak Active Directory i Microsoft Entra ID; umiejętność pracy z użytkownikiem oraz sprawnej obsługi zgłoszeń; dobra organizacja pracy, samodzielność i chęć rozwoju; proaktywność, komunikatywność oraz umiejętność pracy pod presją czasu, w szczególności w sytuacjach awaryjnych; znajomość języka angielskiego na poziomie umożliwiającym czytanie dokumentacji technicznej oraz prowadzenie korespondencji.

🏢 Summary: Hybrid IT Administrator role focused on maintaining and improving the company’s IT environment, ensuring hardware lifecycle management, infrastructure stability, and effective user support. The position involves managing networks, access rights, security practices, and daily technical issues while supporting onboarding and offboarding processes. Strong on-site presence in Poznan is required to support office operations and teamwork. 🗂️ Requirements: 2–3 years experience in IT Support, Helpdesk (L2), or IT Administrator role, Experience with macOS administration, Experience with Windows administration, Knowledge of LAN, Wi-Fi, and VPN networking, Understanding of hardware diagnostics, Practical knowledge of cybersecurity principles (MFA, phishing, password hygiene, least privilege), Experience with access management and user account administration, Experience with Google Workspace, Slack, or Jira, Ability to manage hardware lifecycle and software licenses, Upper-Intermediate English level, Availability to work hybrid with minimum 4 days per week in office (Poznan) 📃 Skills: macOS, Windows, LAN, WiFi, VPN, MFA, Cybersecurity, Networking, Hardware, GoogleWorkspace, Slack, Jira, ITSupport, Helpdesk, AccessManagement 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer

🏢 Summary: Hybrid IT Administrator role responsible for ensuring stability, security, and continuous improvement of the company’s IT environment, with strong on-site presence in Poznan. The position focuses on hardware lifecycle management, network maintenance, access control, and hands-on user support. The role also supports cybersecurity practices and basic automation of IT processes. 🗂️ Requirements: 2-3 years experience in IT Support, Helpdesk (L2) or IT Administrator role, Experience with macOS and Windows administration, Knowledge of LAN, Wi-Fi and VPN networking, Understanding of hardware diagnostics, Practical knowledge of cybersecurity principles (MFA, phishing, password hygiene, least privilege), Experience managing user accounts and access rights, Ability to configure and install computer hardware, English at Upper-Intermediate level or higher 📃 Skills: macOS, Windows, LAN, Wi-Fi, VPN, MFA, Google, Workspace, Slack, Jira, Jamf, Kandji, Python, Bash, PowerShell, MDM, Arduino, Raspberry, Pi 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer

🏢 Summary: Hybrid IT Administrator role focused on maintaining and improving office IT infrastructure, ensuring stability of networks, hardware lifecycle management, access control, and user support. The position emphasizes hands-on support, cybersecurity practices, and administration of internal tools in a growing corporate environment. Requires strong on-site presence in Poznan to support daily operations and team collaboration. 🗂️ Requirements: 2-3 years experience in IT Support, Helpdesk (L2) or IT Administrator role, Experience with macOS and Windows administration, Knowledge of hardware diagnostics, Understanding of LAN, Wi-Fi and VPN networking, Practical cybersecurity knowledge (MFA, phishing, password hygiene, least privilege), Experience managing user accounts and access rights, Experience with Google Workspace, Slack or Jira administration, Ability to install and configure computer hardware, English at Upper-Intermediate level or higher 📃 Skills: macOS, Windows, LAN, Wi-Fi, VPN, MFA, GoogleWorkspace, Slack, Jira, Jamf, Kandji, MDM, Python, Bash, PowerShell, Arduino, RaspberryPi 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer

🏢 Summary: Hybrid IT Administrator role focused on maintaining and improving office IT infrastructure, ensuring hardware lifecycle management, network stability, and secure access management. The position involves hands-on support for macOS and Windows environments, cybersecurity practices, and administration of internal tools. The role requires strong on-site presence to support daily operations and infrastructure reliability. 🗂️ Requirements: 2-3 years experience in IT Support, Helpdesk (L2) or IT Administrator role, Experience with macOS and Windows administration, Knowledge of LAN, Wi-Fi and VPN networking, Understanding of hardware diagnostics, Practical knowledge of cybersecurity principles (MFA, phishing, password hygiene, least privilege), Experience managing user accounts and access rights, English at least Upper-Intermediate level 📃 Skills: macOS, Windows, LAN, Wi-Fi, VPN, MFA, Google, Workspace, Slack, Jira, Jamf, Kandji, MDM, Python, Bash, PowerShell 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. B2B/UZ: PLN 60-70 / hour Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer

🏢 Summary: Full-time IT Administrator role responsible for building, maintaining and securing on-premise and cloud infrastructure in a hybrid environment. The position focuses on ensuring high availability of systems and administering heterogeneous environments based on Windows, Linux, macOS and cloud services (Azure, GWS, M365). The role includes monitoring, virtualization, network administration and implementation of modern IT security standards. 🗂️ Requirements: Minimum 5 years of experience as IT Administrator, Very good knowledge of Windows Server, Very good knowledge of Linux (Debian/Ubuntu), Very good knowledge of Hyper-V, Very good knowledge of Active Directory administration, Good knowledge of network administration (Firewall, VPN, SD-WAN, VLAN, QoS, iSCSI, WLAN), Experience in server hardware administration, Good knowledge of Microsoft Entra ID and/or Microsoft 365 or Google Workspace administration, Experience with CA, NPS, DHCP, DNS services, Experience with infrastructure monitoring tools (Prometheus, Grafana), Experience with backup solutions (Veeam, Synology) 📃 Skills: Windows, Linux, Debian, Ubuntu, macOS, Azure, GWS, M365, Hyper-V, ActiveDirectory, Firewall, VPN, SD-WAN, VLAN, QoS, iSCSI, WLAN, EntraID, GoogleWorkspace, CA, NPS, DHCP, DNS, Prometheus, Grafana, Veeam, Synology 🏢 Description: Poszukujemy osoby na stanowisko IT Administrator odpowiedzialnej za kompleksowy rozwój i utrzymanie infrastruktury lokalnej oraz chmurowej. Do głównych zadań na tym stanowisku należy zapewnienie niezawodności systemów informatycznych, a także administracja i monitoring zróżnicowanego środowiska opartego na systemach Windows, Linux i macOS, usługach GWS, Azure i M365 oraz infrastruktury sieciowej. Rola ta obejmuje również aktywne wdrażanie standardów i nowoczesnych narzędzi gwarantujących najwyższy poziom bezpieczeństwa IT w naszej organizacji. Miejsce pracy: Kraków, al. 29 Listopada 20 Tryb pracy: Stacjonarny, Hybrydowy (3 dni z biura, 2 dni zdalnie) Etat: Full time Rodzaj umowy: Umowa o Pracę, Umowa Zlecenie, B2B Zakres obowiązków Budowanie, rozwój i utrzymanie lokalnej oraz chmurowej infrastruktury IT Zapewnienie wysokiej dostępności systemów informatycznych, aplikacji, komponentów infrastruktury i usług Administracja, konfiguracja i monitoring heterogenicznego środowiska opartego o Windows, Linux Debian/Ubuntu, macOS oraz usługi chmurowe GWS/Azure/M365 Wdrażanie standardów, narzędzi i technologii zapewniających bezpieczeństwo IT Nasze oczekiwania Minimum 5 letnie doświadczenie na podobnym stanowisku Bardzo dobra znajomość systemów serwerowych z rodziny Windows i Linux Debian/Ubuntu Bardzo dobra znajomość środowisk wirtualizacyjnych Hyper-V Bardzo dobra znajomość Active Directory od strony administracyjnej Dobra znajomość administracji sieciami m.in. Firewall, VPN, SD-WAN, VLAN, QoS, iSCSI, WLAN Dobra znajomość administracji sprzętem serwerowym Dobra znajomość Microsoft Entra ID/365 i/lub Google Workspace od strony administracyjnej Doświadczenie w tworzeniu i administracji usługami m.in. CA, NPS, DHCP, DNS Doświadczenie w pracy z narzędziami do monitorowania infrastruktury IT np. Prometheus / Grafana Doświadczenie w rozwiązaniach backupowych np. Veeam, Synology Postawa proaktywna i kreatywność w rozwoju aktualnych rozwiązań i tworzeniu nowych Nastawienie na automatyzację i optymalizację rozwiązań Samodzielność i dobra organizacja pracy własnej Proaktywność i zaangażowanie w codzienne obowiązki Identyfikacja problemów i szukanie skutecznych długotrwałych rozwiązań Bardzo dobra komunikacja i nastawienie na współpracę Znajomość języka angielskiego na poziomie B2 Mile widziane Doświadczenie w budowaniu infrastruktury IT on-premise/hybrydowej Znajomość rozwiązań sieciowych z rodziny Cisco Meraki, TPLink Omada, Fortinet, Ubiquiti, Mikrotik Wiedza i doświadczenie z zakresu bezpieczeństwa sieci i systemów ESET PROTECT/XDR, Wazuh, Graylog Wiedza i doświadczenie z zakresu administracji bazami danych PostgreSQL Zarządzanie urządzeniami Apple Administracja Jirą i Confluence Oferujemy Środowisko oparte na wartościach i przyjazną, nieformalną atmosferę – bez nadęcia, z fajnymi ludźmi i dobrą kawą Duży wpływ na kształt pracy zespołu Budżet do wykorzystania na platformie Worksmile, która oferuje dostęp do takich benefitów jak m.in. Multisport, Allianz, Luxmed, PZU oraz wiele innych Elastyczny czas pracy Atrakcje w biurze tj. PS5 + VR2, biuro przyjazne zwierzętom, przekąski i owoce w biurze Dofinansowanie okularów korekcyjnych 800 zł (na umowie o pracę)

🏢 Summary: The offer is for an IT Administrator responsible for maintaining internal IT infrastructure, providing user support, and managing hardware, software, and access across the organization. The role includes network administration, identity and access management, and participation in security and ISO compliance activities. It combines hands-on technical support with infrastructure oversight and security support tasks. 🗂️ Requirements: Proficient knowledge of Windows and macOS, Experience with hardware configuration and troubleshooting, Ability to manage user accounts and permissions, Experience with WiFi and network administration, Knowledge of VLAN, IPsec, and SSL VPN, Ability to perform network monitoring and troubleshooting, Experience with mobile device configuration, Understanding of ISO 27001 and ISO 9001 standards, Experience with IT support and administration, Ability to administer IAM across multiple platforms 📃 Skills: Windows, macOS, VLAN, IPsec, SSL, WiFi, AWS, GitHub, Jira, Bitwarden, ISO27001, ISO9001, IAM, GoogleWorkspace 🏢 Description: Description : We are looking for an IT Administrator to support our internal infrastructure and ensure smooth day-to-day operations across the company. This role is focused mainly on IT administration and user support, while experience in security-related tasks will be considered a strong plus. You will work closely with employees across the organization, helping to maintain hardware, software, user access, and internal systems, while also supporting selected security and compliance activities. Requirements: Strong problem-solving skills with a focus on high-quality customer service Experience in an IT department within a support or security-focused team is a plus Proficient knowledge of Windows and macOS operating systems Familiarity with VLAN, IPsec, SSL VPN, and WiFi administration Experience with hardware configuration and troubleshooting Ability to manage user accounts, permissions, and IT assets Nice to have: Experience in information security or cybersecurity-related tasks Familiarity with AWS, GitHub, Jira, or Bitwarden Knowledge of ISO 27001 / ISO 9001 standards Your responsibilities: IT Support and Administration: Configure and maintain laptops, including OS installation and standard Montrose setup Manage hardware maintenance, such as battery replacements and RAM upgrades Provide technical troubleshooting for hardware and software issues Manage the configuration of mobile devices and tablets Provide recommendations for new device orders based on organizational needs Identity & Access Management (IAM): Administer user accounts and permissions across key platforms: Google Workspace, Jira, Bitwarden, AWS, and GitHub Manage access for AI tools such as Claude (including Claude Code), ChatGPT (including Codex), and Cursor Maintain comprehensive digital documentation of the organization's hardware and software inventory ISO Compliance and Quality Management: Serve as a core member of the ISO team with a deep understanding of ISO 27001 and ISO 9001 standards Act as the designated ISO Security Officer for the firm Conduct internal ISO audits and participate actively in external audit processes Network and Infrastructure: Oversee WiFi network maintenance and perform network monitoring Monitor and troubleshoot network-related issues Security & Compliance Support administration of security tools and endpoint protection software Assist with security audits and access reviews Participate in ISO-related processes and internal audits Help maintain security best practices across the organization Operational Support: Conduct on-site and remote onboarding/offboarding processes Prepare equipment and access for new joiners Support office access management and other operational IT tasks We offer: Interesting, challenging and exciting work with international teams, Team events, Necessary equipment to work, Food: Breakfasts, Lunches delivered from Kraków’s restaurants every day, A fridge full of food and snacks, A selection of beverages, including the best coffee money can buy, Basically, you can order anything you like to eat or drink in the office, Health Private medical insurance, We will sponsor any sport/fitness activity you choose, Air-conditioning. Flexible working hours. Training. We will pay for conferences and training classes that you want to attend, Internal talks and hackathons, English lessons, Read a book initiative. (ask us about it at the interview :)) The chillout area: Comfortable bean bags, Therapy balls, PlayStation 4 + games, Nintendo Switch + games, Stretching area, including shower, Indoor bike parking place.

🏢 Summary: IT Support Specialist (1st line) responsible for providing technical support to employees, configuring hardware and network devices, and maintaining internal IT services. The role includes software installation and updates, troubleshooting user issues, and supporting peripheral devices in a Windows-based environment. The position focuses on day-to-day operational IT support and infrastructure maintenance. 🗂️ Requirements: Experience in hardware configuration and service, Knowledge of Windows 10 and 11, Knowledge of LAN networks and TCP/IP protocol, Experience supporting users in Active Directory environment, Practical knowledge of printers and scanners, Ability to read technical documentation in English, Category B driving license 📃 Skills: Windows, Windows10, Windows11, LAN, TCP/IP, ActiveDirectory, HelpDesk, WindowsServer, Zebra, Printers, Scanners 🏢 Description: Twój zakres zadań: zapewnienie obsługi i wsparcia pracowników firmy w zakresie dostarczonych i uruchomionych wewnętrznych usług informatycznych (pierwsza linia wsparcia) konfigurowanie komputerów i urządzeń sieciowych instalacja i aktualizacja oprogramowania usuwanie awarii zgłaszanych przez użytkowników obsługa i konfiguracja urządzeń peryferyjnych Poszukiwane kompetencje: umiejętność i doświadczenie w zakresie konfiguracji i serwisu sprzętu informatycznego dobra znajomość systemów operacyjnych MS Windows 10/11 znajomość zagadnień sieci LAN,  protokołu TCP/IP i usług sieciowych doświadczenie w obszarze wsparcia użytkowników pracujących w środowisku AD praktyczna znajomość systemów drukujących, skanerów, kolektorów znajomość języka angielskiego umożliwiająca czytanie dokumentacji technicznej prawo jazdy kat. B dodatkowym atutem będzie: znajomość rozwiązań serwerowych oraz systemów operacyjnych MS Windows Serwer 2012-2025 znajomość obsługi systemów klasy Help Desk znajomość technologii Zebra Osobie zatrudnionej oferujemy: pracę w jednej z największych firm farmaceutycznych w Polsce umowę o pracę – to u nas standard zadbamy o Twoją formę – karta sportowa Medicover Sport oraz sekcje sportowe zadbamy o Twoje zdrowie – prywatna opieka medyczna zadbamy o Twój posiłek – karta Pluxee Lunch zadbamy o Ciebie – dostarczając co wtorek świeże owoce zadbamy o Twój odpoczynek– zrefundujemy część kosztów za wakacje zadbamy o Twój rozwój - dostęp do platformy do nauki języka angielskiego, hiszpańskiego i włoskiego