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June 26, 2026
Training & Change Management Specialist
Mid • On-site
Deep Creek, VA
i360 is seeking a Training and Change Management Specialist to lead training delivery and organizational adoption for a client operating Oracle Federal Financials as a shared service provider supporting multiple agencies and approximately 19,000 user accounts. This role builds training and communications to help internal and external users adopt system changes, new features, and updated business processes. This is a designated key personnel position.
Quick Facts
- Supports Oracle Federal Financials shared service environment
- Serves multiple agencies and approximately 19,000 user accounts
- Designated key personnel role
Key Responsibilities
- Develop and deliver training programs for system users, including curriculum, job aids, and instructional materials
- Plan and manage the people side of change for system upgrades, enhancements, and process updates
- Build and execute change management strategies to maximize user adoption and minimize disruption
- Partner with program management, help desk, and functional leads to align training and communications with release schedules
- Measure training effectiveness and user adoption; adjust materials based on feedback and performance data
- Contribute training content to SOPs, desk guides, and user guides
Qualifications
- Bachelor’s degree in a related discipline
- Minimum 4 years of experience in training or change management
- Experience developing and delivering end-user training and managing adoption for system or process changes
- Strong written and verbal communication skills
- Ability to pass a federal background investigation and obtain client site access
Nice To Have
- Experience supporting Oracle E-Business Suite, Oracle Federal Financials, or other enterprise financial systems
- Familiarity with federal financial management environments and shared service operations
- Change management certification (e.g., Prosci/ADKAR) or instructional design experience
Security & Eligibility Requirements
- Ability to obtain and maintain a federal Public Trust clearance
- Must pass a federal background investigation
- U.S. Citizenship or Permanent Residency required (no visa sponsorship available)
Benefits
- Referral Bonus
- 401(k) Matching
- Eleven Holidays
- Technology Reimbursement
- Short-Term and Long-Term Disability
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (15 days for 0–3 years; 20 days for 3+ years)
- 80% Employer-Paid Health Care Plan (Medical, Dental & Vision)
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected status. Only direct applicants will be considered; submissions from recruiting or staffing firms will not be accepted.
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It involves close collaboration with business and technical teams without requiring hands-on development or DBA work. 🗂️ Requirements: 7+ years supporting Oracle Federal Financials or Oracle E-Business Suite, Hands-on experience with Budget/Funds Management, Accounts Payable, Accounts Receivable, Purchasing, or Loans modules, Experience supporting federal financial management business processes, Production support and incident management experience, Functional troubleshooting and root cause analysis, Experience gathering and documenting functional requirements, Experience preparing functional designs and process documentation, Experience with backlog management and ticket prioritization, Experience conducting impact analysis and feasibility studies, U.S. Citizenship or Permanent Residency, Ability to obtain and maintain Public Trust clearance 📃 Skills: Oracle, EBS, Budgeting, FundsManagement, AccountsPayable, AccountsReceivable, Purchasing, Loans, UAT, Jira, ServiceNow, Remedy, Agile, FCRA 🏢 Description: At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. i360 is seeking an Oracle Federal Financials Techno-Functional SME to support a mission-critical federal financial management system for a federal client. This role focuses on operations and maintenance, production support, incident resolution, backlog reduction, requirements gathering, functional analysis, and business process improvement within Oracle Federal Financials. The ideal candidate understands how federal financial users perform their daily work and can effectively diagnose functional issues, document requirements, support backlog reduction, and recommend practical process improvements. This person should be analytical, organized, responsive, and comfortable working with technical teams, developers, project managers, and business stakeholders in a production financial environment where accuracy, auditability, and customer service are critical. This is a techno-functional support role focused on functional analysis, production support, requirements management, incident resolution, and coordination with technical teams. Hands-on software development or DBA expertise is not required. The ideal candidate has hands-on experience supporting Oracle Federal Financials modules including: Budget/Funds Management Accounts Payable Accounts Receivable Purchasing Loans Candidates should also have experience supporting at least two of the following business processes: Budget to Report Procure to Pay Financial Reporting Month-End, Quarter-End, and Year-End Close Loans Insurance to Collection Key Responsibilities Support daily operations and maintenance for Oracle Federal Financials modules in a federal financial management environment. Provide production support by analyzing service tickets, incident reports, transaction issues, business process questions, and system behavior. Support Tier 1 incident intake, troubleshooting, root cause analysis, and escalation activities. Document incidents, business impacts, resolutions, workarounds, and follow-up actions within the Client's issue tracking system. Support timely resolution of issues impacting budget execution, procure-to-pay, accounts payable, accounts receivable, loans, reporting, reconciliations, and close-cycle activities. Work directly with business users to understand issues, clarify requirements, explain system functionality, and support business process execution. Analyze recurring issues and recommend process improvements, documentation updates, training needs, or functional enhancements. Support reduction of outstanding service tickets and backlog items through classification, prioritization, and resolution support. Participate in backlog review sessions with Client stakeholders, project leadership, and technical teams. Gather, document, and validate functional requirements for enhancements, fixes, reports, workflow updates, interface-related business needs, and process improvements. Conduct business process walkthroughs and requirements sessions across financial management process areas. Prepare functional documentation including: Business requirements Functional designs Process flows User stories Acceptance criteria Meeting notes and decision logs Impact and options analyses Support functional analysis for Oracle Federal Financials modules including: Budget/Funds Management Accounts Payable Accounts Receivable Purchasing Loans Support business processes such as: Budget execution Procure-to-pay Invoice processing Collections and receivables Loan accounting and servicing Financial reporting Reconciliations Month-end, quarter-end, and year-end close Conduct feasibility studies, cost-benefit analyses, and impact assessments for proposed changes and process improvements. Analyze business value, operational risk, reporting impacts, user impacts, training needs, and implementation considerations for enhancements and fixes. Present recommendations and findings to project leadership, business users, and Client stakeholders. Support User Acceptance Testing (UAT) activities including test scenario creation, validation of expected results, defect analysis, and post-release verification. Assist with development and maintenance of: User guides SOPs Job aids Knowledge base articles Training materials Participate in Agile planning activities by refining requirements, clarifying acceptance criteria, and prioritizing business needs. Provide functional input during release planning and post-release validation activities. Support a high level of customer service through clear communication, timely follow-up, and practical problem-solving. Qualifications 7+ years of experience supporting Oracle Federal Financials, Oracle E-Business Suite, or similar federal financial management systems. Hands-on experience with one or more Oracle Federal Financials modules including: Budget/Funds Management Accounts Payable Accounts Receivable Purchasing Loans Strong understanding of federal financial management business processes. Experience supporting production users, incident management, service tickets, and functional troubleshooting activities. Experience gathering, documenting, and validating functional requirements. Experience preparing functional designs, process documentation, issue summaries, impact analyses, user stories, and acceptance criteria. Experience supporting backlog review, ticket prioritization, and resolution of aging issues. Experience analyzing impacts related to fixes, enhancements, reports, workflows, or business process changes. Experience supporting feasibility studies, cost-benefit analysis, and process improvement initiatives. Experience working with federal financial users in areas such as: Budget Accounting Procurement Accounts Payable Accounts Receivable Loans Reporting Reconciliation Close-cycle activities Ability to clearly explain Oracle Federal Financials functionality to business and technical stakeholders. Strong written and verbal communication skills with attention to detail. Ability to work in a structured federal environment with formal documentation, testing, change management, and approval processes. Ability to complete required Client background investigation, credentialing, and access procedures. Preferred Qualifications Experience supporting month-end, quarter-end, and year-end close activities. Experience with federal budgetary and proprietary accounting concepts. Experience with Federal Credit Reform Act (FCRA) loan accounting and/or Oracle Loans. Experience supporting procure-to-pay, invoice processing, purchasing, obligations, vendor payments, collections, or receivables. Experience with functional testing, UAT support, test script development, and post-release validation. Experience developing user guides, SOPs, UPKs, knowledge base articles, and training materials. Experience supporting federal audits, control documentation, financial management reviews, or data calls. Experience using Jira, ServiceNow, Remedy, or similar ticketing/backlog management tools. PMP, Scrum, Oracle, or federal financial management certifications are a plus. Nice-to-have experience with: Oracle UPK O&M / Help Desk Operations Security & Eligibility Requirements Ability to obtain and maintain a federal Public Trust (suitability) clearance Must be able to pass a federal background investigation U.S. Citizenship or Permanent Residency required (no visa sponsorship available) Benefits Holidays - Eleven Adoption Assistance Retirement Plan (401k) Matching Tuition Reimbursement Family Leave, Maternity, Paternity Short-Term & Long-Term Disability Life Insurance (Basic, Voluntary & AD&D) Health Care Plan (Medical, Dental & Vision) Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days) Equal Opportunity Employer Minority/Female/Veteran/Disability All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group. Only direct applicants will be considered. Submissions from recruiting or staffing firms will not be accepted.
Technology

i360technologies
Senior Federal ERP Systems Consultant
Senior
On-site
Arlington, VA
🏢 Summary: Senior Federal ERP Systems Consultant role focused on leading analysis, design, implementation, and optimization of federal financial management and ERP systems, particularly Oracle Federal Financials. The position involves end-to-end project leadership, regulatory compliance support, system modernization, and oversight from requirements through go-live and transition to operations. Candidates must have extensive federal financial systems experience and the ability to obtain a Public Trust clearance. 🗂️ Requirements: 10+ years IT/ERP and business-process consulting experience, Hands-on experience with Oracle Federal Financials or comparable federal ERP systems (GL, AP, Purchasing, Procurement, Assets, Reporting), Proven ability to lead projects independently from requirements to go-live, Working knowledge of federal financial regulations and Treasury/OMB requirements, Strong system analysis and process design experience, Technical documentation and training development experience, Ability to obtain and maintain a federal Public Trust clearance, Ability to pass a federal background investigation, U.S. Citizenship or Permanent Residency 📃 Skills: Oracle, ERP, GL, AP, Purchasing, Procurement, Assets, Reporting, G-Invoicing, Treasury, OMB, ERM, eTravel, GO.gov, IFMS, activPayroll, SQL, Documentation, UAT 🏢 Description: At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. we are seeking an experienced Senior Federal ERP Systems Consultant to lead analysis, design, implementation, and optimization of federal financial management and ERP systems. The ideal candidate will possess deep expertise in Oracle Federal Financials or comparable federal ERP platforms, strong project leadership capabilities, and extensive experience supporting federal financial operations, Treasury mandates, and business process modernization initiatives. Key Responsibilities Analyze requirements and conduct feasibility studies for new and ongoing initiatives. Explore alternatives, perform cost analysis, and report findings and recommendations to ABMC management. Produce conceptual and detailed system/process designs. Provide project management and oversight of development and implementation activities. Collaborate with staff, the SSP, and other contractors to complete project requirements. Develop procedures, documentation, Quick Reference guides, training materials, and internal controls. Conduct user acceptance testing and deliver end-user training. Oversee go-live migration and transition systems to operations. Submit monthly progress reports to the COR by the third business day of each month. Qualifications 10+ years of IT/ERP and business-process consulting experience, including hands-on work with financial management systems. Direct experience with Oracle Federal Financials or comparable federal ERP/financial systems (GL, AP, Purchasing, Procurement, Assets, reporting). Demonstrated project leadership: ability to run a project independently from requirements to go-live. Working knowledge of federal financial regulations and Treasury/OMB requirements (e.g., G-Invoicing, federal travel regulations). Strong analysis, system/process design, and technical-writing skills (documentation, training, internal controls). Excellent communication; able to work with non-technical stakeholders across countries and time zones. Self-directed; comfortable with an intermittent, variable workload and accountable for quality and timeliness Nice to have Oracle Federal Financials (FMS): maintain procedures/training and the automated credit-card reconciliation process; fixed-asset forms and procedures. Foreign Service National (FSN) payroll: support the activPayroll conversion, validation/balancing processes, GL interface and Treasury/ITS file work, and transition to operations. G-Invoicing and Treasury mandates: evaluate and implement solutions for intragovernmental Buy/Sell transactions. Enterprise Risk Management (ERM): migrate the ERM database to a cloud platform with added reporting and workflow. eTravel / GO.gov: refine eTravel and transition to the GSA-mandated GO.gov system. Integrated Facilities Management System (IFMS): complete implementation, reporting, and process-flow enhancements. Security & Eligibility Requirements Ability to obtain and maintain a federal Public Trust (suitability) clearance Must be able to pass a federal background investigation U.S. Citizenship or Permanent Residency required (no visa sponsorship available) Benefits Referral Bonus (401k) Matching Holidays – Eleven Technology Reimbursement Short-Term & Long-Term Disability Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days) 80% Employer Paid Health Care Plan (Medical, Dental & Vision) Equal Opportunity Employer Minority/Female/Veteran/Disability All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group. Only direct applicants will be considered. Submissions from recruiting or staffing firms will not be accepted.