LPN CoCM Care Coordinator

🏢 Summary: Full-time in-office LPN CoCM Behavioral Health Care Manager role focused on chronic care management and behavioral health coordination. The position involves reviewing patient charts, administering validated rating scales, developing and revising care plans, and collaborating with providers and psychiatric consultants. Offers comprehensive benefits and the opportunity to support seniors through integrated, team-based care. 🗂️ Requirements: LPN degree or certificate, Experience in long-term care, Experience in behavioral health 📃 Skills: LPN, BehavioralHealth, CareManagement, ChronicCare, RatingScales, CarePlanning, PsychosocialInterventions, RegistryManagement, InterdisciplinaryCare 🏢 Description: Job Summary We are seeking a dedicated LPN CoCM Behavioral Health Care Manager to join our team. In this role, you will be responsible for reviewing patient charts and communicating with the Clinical department and providers about any irregularities as part of chronic care management. Responsibilities Provide assessment and care management services, including: - Administration of validated rating scales. - Initiation of behavioral health care planning concerning behavioral or psychiatric health problems. - Revision and modification of care plans for patients not progressing or whose status changes. - Brief psychosocial interventions as needed. - Engage in ongoing collaboration with the billing practitioner. - Maintain the registry/tracking sheets. - Consult with the psychiatric consultant. - Maintain a continuous relationship with patients. - Foster collaborative, integrated relationships with the rest of the care team. - Conduct interdisciplinary care plan meetings to review patient beneficiaries. Requirements - LPN degree/ certificate required. - Experience in long-term care preferred. - Experience in behavioral health preferred. Benefits - Health - Dental - Vision - 401K - Company-Sponsored Life Insurance - Paid Time Off

🏢 Summary: Full-time in-office LPN CoCM Behavioral Health Care Manager role focused on chronic care management and behavioral health coordination in a long-term care setting. The position involves patient chart review, care planning, administering validated rating scales, and collaboration with clinical teams and psychiatric consultants. Offers comprehensive benefits and the opportunity to support seniors through integrated, team-based care. 🗂️ Requirements: LPN degree or certificate, Active LPN licensure, Experience in long-term care, Experience in behavioral health, Ability to administer validated rating scales, Care planning and care plan modification experience 📃 Skills: LPN, BehavioralHealth, CareManagement, ChronicCare, PatientAssessment, RatingScales, CarePlanning, PsychosocialInterventions, RegistryManagement, InterdisciplinaryCollaboration 🏢 Description: LPN CoCM Care Coordinator Location: Hollywood, FL (In Office) Schedule: Full-Time Salary per annum: $64,000 to $70,000 per year Job Summary We are seeking a dedicated LPN CoCM Behavioral Health Care Manager to join our team. In this role, you will be responsible for reviewing patient charts and communicating with the Clinical department and providers about any irregularities as part of chronic care management. Responsibilities Provide assessment and care management services, including: - Administration of validated rating scales. - Initiation of behavioral health care planning concerning behavioral or psychiatric health problems. - Revision and modification of care plans for patients not progressing or whose status changes. - Brief psychosocial interventions as needed. - Engage in ongoing collaboration with the billing practitioner. - Maintain the registry/tracking sheets. - Consult with the psychiatric consultant. - Maintain a continuous relationship with patients. - Foster collaborative, integrated relationships with the rest of the care team. - Conduct interdisciplinary care plan meetings to review patient beneficiaries. Requirements - LPN degree/ certificate required. - Experience in long-term care preferred. - Experience in behavioral health preferred. Benefits - Health - Dental - Vision - 401K - Company-Sponsored Life Insurance - Paid Time Off

🏢 Summary: Full-time LPN Care Coordinator role focused on reviewing patient charts, conducting assessments, and ensuring accurate documentation and continuity of care. The position involves case management, EMR oversight, and collaboration with interdisciplinary teams to reduce care gaps and hospitalizations. Ideal for an experienced LPN with background in acute or managed care and geriatric behavioral health. 🗂️ Requirements: Active LPN license, Minimum 2 years experience in acute care or managed care setting, Proficiency in patient assessments and monitoring vital signs, Ability to manage and review patient medical records accurately, Experience collaborating with interdisciplinary healthcare teams, Experience in geriatric behavioral health preferred 📃 Skills: LPN, EMR, CaseManagement, PatientAssessment, VitalSigns, CarePlanning, Geriatrics, BehavioralHealth, Documentation 🏢 Description: LPN Care Coordinator (BHI) Salary: $30.75 an hour - $33.00 an hour Job Summary We are seeking to hire a responsible, patient, and qualified Licensed Practical Nurse to assist with reviewing patient's charts. You will review patient records to ensure that information is accurate, and that records and documents accurately reflect the conditions and treatment requirements of each patient. Responsibilities - Conduct comprehensive assessments of patients' medical, social, and emotional needs - Provide case management services to ensure continuity of care and appropriate utilization of resources - Monitor and evaluate patient progress, adjusting care plans as needed - Collaborate with interdisciplinary teams to optimize patient outcomes - Oversee patient EMR to ensure that patients receive proper care - Complete reports to reduce patient gaps and hospitalizations Requirements - LPN license required - Minimum of 2 years of experience in acute care or managed care setting preferred - Proficient in conducting patient assessments and monitoring vital signs - Excellent communication and interpersonal skills to effectively collaborate with healthcare professionals - Experience with Geriatric behavioral health preferred Benefits - Competitive salary: $30.75 an hour - $33.00 an hour - Health - Dental - Vision - 401K - Company-Sponsored Life Insurance - Paid Time Off

🏢 Summary: Full-time LPN Care Coordinator role focused on reviewing and validating patient records to ensure accurate documentation of conditions and treatments in a senior care setting. The position involves submitting review logs, coordinating clinical corrections, adhering to operational guidelines, and using multiple healthcare systems. Offers competitive hourly pay and comprehensive benefits. 🗂️ Requirements: LPN certificate or degree, Ability to work full-time, Experience reviewing patient records, Detail-oriented, Effective time management skills, Strong communication skills, Strong interpersonal skills 📃 Skills: Emsow, PointClickCare, Gmail, Sigma, Matrix, Reliable, Visual, EMR 🏢 Description: LPN Care Coordinator About Infinite Medical P.C. Infinite Medical P.C. is a nationwide network of advanced practice providers and specialty clinicians committed to delivering high-quality, proactive care directly to residents in skilled nursing and long-term care facilities. Our partnership with MedElite Healthcare Management Group empowers us to focus on providing compassionate, personalized care that meets the unique needs of each resident. Job Summary We are seeking to hire a responsible, patient, and qualified Licensed Practical Nurse to assist with reviewing patient charts. You will review patient records to ensure that information is accurate and that records and documents accurately reflect the conditions and treatment requirements of each patient. Responsibilities - Review patient records to ensure that information is accurate - Submit Review Visit Logs (RVLs) to the supervisor - Adhere to the operational guidelines for color coding of patients - Respond to HR, operational, and clinical correspondences - Submit clinical corrections to the supervisor - Attend all operational and educational pod meetings as scheduled by the pod leader and submit the post-educational survey following these meetings - Promptly communicate with Operations to resolve any IT issues encountered - Cross-train in other areas of care management - Systems used: Emsow, Pointclickcare, Google Gmail, Sigma/Matrix, Reliable/Visual Requirements - LPN certificate/degree - Ability to work full-time - Empathetic and active listener - Detail oriented - Effective time management skills - Strong communication and interpersonal skills Benefits - Competitive salary: $30.00 an hour - $35.00 an hour - Health - Dental - Vision - Company-Sponsored Life Insurance - 401K - Paid Time Off Equal Opportunity Employer Infinite Medical P.C is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. Infinite Medical P.C is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

🏢 Summary: Full-time in-office LPN Care Coordinator role focused on reviewing and auditing patient records in skilled nursing and long-term care settings to ensure accuracy and compliance. The position involves submitting clinical documentation updates, maintaining communication with operational teams, and working within multiple healthcare systems. Offers competitive hourly pay and comprehensive benefits. 🗂️ Requirements: LPN certificate or degree, Ability to work full-time in-office, Experience reviewing patient records, Ability to follow operational guidelines and documentation standards, Strong time management skills, Strong communication and interpersonal skills, Detail-oriented, Empathetic and active listening skills 📃 Skills: Emsow, PointClickCare, Gmail, Sigma, Matrix, Reliable, Visual, ClinicalDocumentation, MedicalRecords, CareManagement 🏢 Description: LPN Care Coordinator Location: Hollywood, FL (In-Office) Schedule: Full-Time Salary: $30.00 an hour- $35.00 an hour About Infinite Medical P.C. Infinite Medical P.C. is a nationwide network of advanced practice providers and specialty clinicians committed to delivering high-quality, proactive care directly to residents in skilled nursing and long-term care facilities. Our partnership with MedElite Healthcare Management Group empowers us to focus on what matters most: providing compassionate, personalized care that meets the unique needs of each resident. Together, we champion continuous innovation and collaboration in our shared mission to redefine senior care across the country. Job Summary We are seeking to hire a responsible, patient, and qualified Licensed Practical Nurse to assist with reviewing patient charts. You will review patient records to ensure that information is accurate and that records and documents accurately reflect the conditions and treatment requirements of each patient. Responsibilities - Review patient records to ensure that information is accurate - Submit Review Visit Logs (RVLs) to the supervisor - Adhere to the operational guidelines for color coding of patients - Respond to HR, operational, and clinical correspondences - Submit clinical corrections to the supervisor - Attend all operational and educational pod meetings as scheduled by the pod leader and submit the post-educational survey following these meetings - Promptly communicate with Operations to resolve any IT issues encountered - You will be cross-trained in other areas of care management System Used: Emsow, Pointclickcare, Google Gmail, Sigma/Matrix, Reliable/Visual Requirements - LPN certificate/ degree - Ability to work full-time - Empathetic and active listener - Detailed oriented - Effective time management skills - Strong communication and interpersonal skills Benefits - Competitive salary: $30.00 an hour- $35.00 an hour - Health - Dental - Vision - Company-Sponsored Life Insurance - 401K - Paid Time Off Why Work With Us? - Make a meaningful impact on the lives of seniors - Work in a collaborative, mission-driven environment - Enjoy work-life balance Equal Opportunity Employer Infinite Medical P.C is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. Infinite Medical P.C is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

🏢 Summary: Full-time in-office LPN Care Coordinator role focused on reviewing and auditing patient charts to ensure accurate documentation and compliance with clinical and operational guidelines. The position involves submitting review logs, coordinating corrections, responding to operational and clinical communications, and resolving system-related issues. The role uses multiple healthcare and administrative systems and offers competitive pay and benefits. 🗂️ Requirements: LPN certificate or degree, Ability to work full-time in-office, Experience reviewing and auditing patient records, Ability to submit clinical documentation and corrections, Ability to follow operational guidelines and color-coding systems, Ability to respond to HR, operational, and clinical correspondence, Ability to attend mandatory operational and educational meetings 📃 Skills: Emsow, PointClickCare, Gmail, Sigma, Matrix, Reliable, Visual 🏢 Description: LPN Care Coordinator Location: Hollywood, FL (In-Office) Schedule: Full-Time; 9:00 am - 5:30 pm Salary: $30.00 an hour - $35.00 an hour About Infinite Medical P.C. Infinite Medical P.C. is a nationwide network of advanced practice providers and specialty clinicians committed to delivering high-quality, proactive care directly to residents in skilled nursing and long-term care facilities. Our partnership with MedElite Healthcare Management Group empowers us to focus on providing compassionate, personalized care that meets the unique needs of each resident. Job Summary We are seeking to hire a responsible, patient, and qualified Licensed Practical Nurse to assist with reviewing patient charts. You will review patient records to ensure that information is accurate and that records and documents accurately reflect the conditions and treatment requirements of each patient. Responsibilities - Review patient records to ensure that information is accurate - Submit Review Visit Logs (RVLs) to the supervisor - Adhere to the operational guidelines for color coding of patients - Respond to HR, operational, and clinical correspondences - Submit clinical corrections to the supervisor - Attend all operational and educational pod meetings as scheduled by the pod leader and submit the post-educational survey following these meetings - Promptly communicate with Operations to resolve any IT issues encountered - You will be cross-trained in other areas of care management System Used: Emsow, Point click care, Google Gmail, Sigma/Matrix, Reliable/Visual Requirements - LPN certificate/ degree - Ability to work full-time - Empathetic and active listener - Detailed oriented - Effective time management skills - Strong communication and interpersonal skills Benefits - Competitive salary: $30.00 an hour - $35.00 an hour - Health - Dental - Vision - Company-Sponsored Life Insurance - 401K - Paid Time Off Why Work With Us? - Make a meaningful impact on the lives of seniors - Work in a collaborative, mission-driven environment - Enjoy work-life balance Equal Opportunity Employer Infinite Medical P.C is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. Infinite Medical P.C is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

🏢 Summary: Full-time LPN Care Coordinator role focused on reviewing patient charts, coordinating care, conducting assessments, and managing EMR records for senior and long-term care patients. The position includes collaboration with interdisciplinary teams to improve patient outcomes and reduce hospitalizations. 🗂️ Requirements: LPN license, 2+ years of acute care or managed care experience, Patient assessment proficiency, Vital signs monitoring proficiency, EMR management experience, Strong communication skills, Interdisciplinary collaboration skills 📃 Skills: LPN, EMR, Assessments, CaseManagement, Geriatrics, BehavioralHealth, VitalSigns 🏢 Description: About Infinite Medical P.C. Infinite Medical P.C. is a nationwide network of advanced practice providers and specialty clinicians committed to delivering high-quality, proactive care directly to residents in skilled nursing and long-term care facilities. Our partnership with MedElite Healthcare Management Group empowers us to focus on what matters most: providing compassionate, personalized care that meets the unique needs of each resident. Job Summary We are seeking to hire a responsible, patient, and qualified Licensed Practical Nurse to assist with reviewing patient's charts. You will review patient records to ensure that information is accurate, and that records and documents accurately reflect the conditions and treatment requirements of each patient. Responsibilities - Conduct comprehensive assessments of patients' medical, social, and emotional needs - Provide case management services to ensure continuity of care and appropriate utilization of resources - Monitor and evaluate patient progress, adjusting care plans as needed - Collaborate with interdisciplinary teams to optimize patient outcomes - Oversee patient EMR to ensure that patients receive proper care - Complete reports to reduce patient gaps and hospitalizations Requirements - LPN license required - Minimum of 2 years of experience in acute care or managed care setting preferred - Proficient in conducting patient assessments and monitoring vital signs - Excellent communication and interpersonal skills to effectively collaborate with healthcare professionals - Experience with geriatric behavioral health preferred Benefits - Competitive salary: $30.75 an hour - $33.00 an hour - Health - Dental - Vision - 401K - Company-Sponsored Life Insurance - Paid Time Off Why Work With Us? - Make a meaningful impact on the lives of seniors - Work in a collaborative, mission-driven environment - Enjoy work-life balance Equal Opportunity Employer Infinite Medical P.C is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. Infinite Medical P.C is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

🏢 Summary: Full-time in-office LPN/MA/CNA role focused on reviewing patient charts to ensure accurate documentation and compliance within skilled nursing and long-term care settings. The position involves submitting review logs, coordinating corrections, supporting operational processes, and working with multiple healthcare systems. Offers competitive hourly pay and comprehensive benefits. 🗂️ Requirements: LPN certificate/degree or MA/CNA certification, Full-time availability, Experience reviewing patient records, Ability to submit review logs and clinical corrections, Proficiency with healthcare documentation systems, Strong time management skills, Strong communication skills, Detail-oriented approach 📃 Skills: Emsow, PointClickCare, Gmail, Sigma, Matrix, Reliable, Visual, Documentation, Healthcare, IT 🏢 Description: Job Summary We are seeking to hire a responsible, patient, and qualified Licensed Practical Nurse (LPN), Medical Assistant (MA), or Certified Nursing Assistant (CNA) to assist with reviewing patient charts. You will review patient records to ensure that information is accurate and that records and documents accurately reflect the conditions and treatment requirements of each patient. Responsibilities - Review patient records to ensure that information is accurate - Submit Review Visit Logs (RVLs) to the supervisor - Adhere to the operational guidelines for color coding of patients - Respond to HR, operational, and clinical correspondences - Submit clinical corrections to the supervisor - Attend all operational and educational pod meetings as scheduled by the pod leader and submit the post-educational survey following these meetings - Promptly communicate with Operations to resolve any IT issues encountered - Cross-train in other areas of care management - System Used: Emsow, Pointclickcare, Google Gmail, Sigma/Matrix, Reliable/Visual Requirements - LPN certificate/degree, Medical Assistant certification, or Certified Nursing Assistant certification - Ability to work full-time - Empathetic and active listener - Detail-oriented - Effective time management skills - Strong communication and interpersonal skills Benefits - Competitive salary: $30.00 an hour - $35.00 an hour - Health - Dental - Vision - Company-Sponsored Life Insurance - 401K - Paid Time Off - $1,000 Sign-on Bonus

🏢 Summary: Client Success Manager for Pharmacy Benefit Management (PBM) responsible for operational account management of key clients, ensuring high-quality pharmacy benefits delivery and client satisfaction. The role serves as the primary operational contact, leading client meetings, managing open enrollment processes, resolving issues, and coordinating cross-functional teams. Requires strong PBM expertise, client management experience, and the ability to oversee complex accounts in a dynamic environment. 🗂️ Requirements: Bachelor’s Degree, 5–8 years in pharmacy operations, Experience with Pharmacy Benefit Management (PBM) services, Client account management experience, Ability to manage complex operational workflows, Experience leading client meetings and business reviews, Knowledge of pharmacy benefits and plan design, Proficiency in spreadsheet and presentation tools 📃 Skills: PBM, Pharmacy, Excel, GoogleSheets, PowerPoint, GoogleSlides, PlanDesign, Claims, Enrollment, Webinars 🏢 Description: ABOUT THE ROLE: We are seeking a dynamic and experienced Client Success Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, take an operational approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. This role requires a deep understanding of PBM services, strong communication skills, and the ability to manage complex accounts. WHAT YOU'LL DO: Own day-to-day operational management for an assigned book of PBM clients — including managing client touchbases, tracking inquiries, maintaining issue logs, resolving escalations, and ensuring overall client satisfaction against contractual commitments. Serve as the primary operational point of contact for all client inquiries, both directly from clients and from internal team members acting on behalf of clients. Co-lead and facilitate client meetings — including quarterly and annual business reviews — in close coordination with Account Leads. Partner with the Implementation team during new client onboarding to ensure a seamless handoff from implementation to ongoing client management post-launch. Gather and manage all client requirements for the annual open enrollment cycle, including benefit changes and customized plan configurations. Facilitate client-facing webinars, benefit fairs, and employee education sessions on Rightway's PBM solution; travel to client sites may be required for open enrollment events. Proactively identify operational trends and issues; work with internal operations teams and vendor partners to implement corrective and preventative measures. Monitor and track all client deliverables against contractual obligations, surfacing risks and ensuring timely, accurate delivery across internal and vendor teams. Contribute to cross-functional initiatives focused on standardizing client operations and implementing process and production enhancements. Support Rightway partners by interpreting plan design, researching and resolving written, phone, and electronic inquiries, and troubleshooting claims, benefit, and enrollment issues. WHO YOU ARE: Education level: Bachelor's Degree Required. Preferred: Master's Degree Work experience: 5-8 years in pharmacy operations Important characteristics of ideal candidate: Detail-oriented, consultative and presentation skills, excellent communication & organization skills, ability to bring stakeholders together to identify solutions to challenges Specific skills needed for the job: Solid client management skills, pharmacy benefit knowledge, effective & creative problem-solver, ability to prioritize and manage through change. Solid communication skills, ability to lead projects and influence others even without direct reporting line ownership. Basic knowledge of common spreadsheet tools (Excel, Google Sheets) and Presentation Tools (Power Point, Google Slides) COMPENSATION: $90,000 - $125,000 annually, in addition to bonus and equity Compensation offered will be determined by geographic location, experience, and qualifications.CYBERSECURITY AWARENESS NOTICE In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. ABOUT RIGHTWAY: Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them. Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We're headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs. HOW WE LIVE OUR VALUES TO OUR TEAMMATES: We're seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values: 1) We are human, firstOur humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding. 2) We redefine what is possibleWe always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems. 3) We debate then commitWe believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a "yes, and" mentality, and assume positive intent. Once a decision is made, we align and champion it as one team. 4) We cultivate gritChanging healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity. 5) We seek to delightHealthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members' care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members' success. Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.

🏢 Summary: Senior Client Success Manager role within a Pharmacy Benefit Management (PBM) team focused on managing key client relationships and ensuring high-quality pharmacy benefit delivery. The position requires deep PBM expertise, ownership of complex accounts, and leadership of client operations, implementations, and business reviews. This role combines consultative account management with operational oversight to drive client satisfaction and contractual performance. 🗂️ Requirements: Bachelor's Degree, 5-8 years experience in pharmacy operations, Strong knowledge of Pharmacy Benefit Management (PBM) services, Experience managing complex client accounts, Ability to lead client meetings and business reviews, Ability to manage contract deliverables and track compliance, Experience supporting open enrollment and benefit changes, Project leadership and cross-functional collaboration skills, Proficiency in spreadsheet and presentation tools 📃 Skills: PBM, Pharmacy, Excel, GoogleSheets, PowerPoint, GoogleSlides 🏢 Description: About the Role: We are seeking a dynamic and experienced Senior Client Success Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, taking a consultative approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. This role requires a deep understanding of PBM services, strong communication skills, and the ability to manage complex accounts. What You'll Do: - Responsible for the overall relationship with assigned PBM clients, including managing ongoing client touchbases, contract deliverables, tracking client inquiries and maintaining logs, resolving client escalations, and ensuring overall client satisfaction. - Maintain regular contact with clients, client representatives, and internal account team members regarding ongoing pharmacy operations. - Serve as the initial point of contact for day-to-day operational inquiries and lead all client meetings, including quarterly and annual business reviews. - Partner with the Implementation Team during new client implementations to ensure a seamless transition post-launch. - Gather client requirements for the annual open enrollment process, including benefit changes and customized requirements. - Participate in client webinars, training sessions, and forums to educate employees on the PBM solution; travel to client sites for Open Enrollment or Benefit Fairs may be required. - Identify issue trends and collaborate with operations and vendor partners to implement preventative measures. - Ensure all requirements and deliverables are met accurately and on time; track risks related to contractual obligations. - Support standardization across accounts and contribute to operational enhancements in multi-disciplinary teams. - Provide ongoing support including interpreting plan design, resolving claims, benefit and enrollment issues, and handling phone, written, and electronic inquiries. - Maintain awareness of industry trends and provide insights and recommendations to clients. Who You Are: - Education: Bachelor's Degree required; Master's Degree preferred. - 5-8 years of experience in pharmacy operations. - Detail-oriented with strong consultative, presentation, communication, and organizational skills. - Solid client management skills and pharmacy benefit knowledge. - Effective and creative problem-solving abilities. - Ability to prioritize, manage change, lead projects, and influence stakeholders without direct authority. - Basic knowledge of spreadsheet tools (Excel, Google Sheets) and presentation tools (PowerPoint, Google Slides). Compensation: $125,000 - $145,000 annually, in addition to bonus and equity. Compensation is determined by geographic location, experience, and qualifications.