Client Relationship Executive - Army with SAP experience

🏢 Summary: Senior leadership role focused on driving SAP software and services growth within the U.S. Department of Defense ecosystem by partnering with SAP, SAP NS2, and DoD stakeholders. The position combines federal business development, SAP deal pursuit, ERP modernization strategy, and client-facing sales leadership. Candidates will lead SAP-related opportunity development, support software deal closures, and position implementation and modernization services for defense customers. 🗂️ Requirements: Bachelor's degree in Marketing, Business Management, Business Administration or related field with 14-18 years of relevant experience or 18-22 years without degree, 4+ years of experience in SAP federal or defense ecosystem, Experience with SAP product lines in DoD environments, Experience working for SAP, SAP partner, or SAP NS2, Ability to influence enterprise software deals and collaborate with OEM sales teams, Knowledge of SAP NS2 structure and federal strategy, Knowledge of DoD ERP modernization programs and IT modernization priorities, Strong executive communication and presentation skills, U.S. citizenship required, Ability to obtain and maintain government clearance, Ability to travel 50-75% 📃 Skills: SAP, S/4HANA, ECC, Ariba, SuccessFactors, Analytics, ERP, CMMC, FedRAMP, IL4, IL5, IL6, GCSS-Army, DEAMS, NS2, GSA, GWACs, OTAs 🏢 Description: C5MI Insight LLC is seeking an experienced Managing Director, SAP Regulated Industries to accelerate growth within the U.S. Department of Defense market and SAP ecosystem. This role functions as a strategic bridge between C5MI, SAP, SAP National Security Systems (NS2), and DoD customers, supporting SAP software and services opportunities and positioning implementation and modernization services. Position Summary: The Managing Director will work alongside sales and SAP account executives to identify, pursue, and support SAP opportunities within the defense sector. This is a revenue-driving, client-facing leadership role focused on SAP sales collaboration, ERP modernization initiatives, and defense customer engagement. Essential Functions & Responsibilities: - Serve as the primary representative to SAP's DoD sales organization and SAP NS2. - Build and maintain relationships with SAP account executives, sales leadership, and NS2 program teams. - Align pursuits with SAP's active pipeline and incoming opportunities. - Support SAP and NS2 with DoD procurement, compliance, and technical requirements. - Identify new SAP opportunities across DoD agencies and commands. - Collaborate with capture and proposal teams to develop winning strategies. - Partner with SAP DoD account executives to co-pursue and co-close software deals. - Attend customer meetings, demonstrations, and executive briefings. - Identify upsell, expansion, and modernization opportunities within existing SAP accounts. - Maintain knowledge of customer SAP environments, modernization priorities, and budget cycles. - Track SAP and NS2 product roadmaps, licensing changes, and compliance requirements including CMMC and FedRAMP. - Provide pipeline and market intelligence reporting to leadership. - Participate in quality assurance and information security activities. Minimum Requirements: - Bachelor's degree in Marketing, Business Management, Business Administration or related field with 14-18 years of experience in sales, business development, or capture management; or 18-22 years of relevant experience without degree. - 4+ years of experience in the SAP federal or defense ecosystem. - Direct experience with SAP products including S/4HANA, ECC, Ariba, SuccessFactors, or SAP Analytics Cloud. - Experience working for SAP, an SAP partner, or SAP NS2. - Ability to influence enterprise software deals and collaborate with OEM sales teams. - Familiarity with SAP NS2 and SAP federal strategy. - Knowledge of DoD ERP modernization programs including GCSS-Army, Navy ERP, and DEAMS. - Strong communication and executive presentation skills. - Ability to obtain and maintain government clearance. - U.S. citizenship required. - Ability to travel 50-75%. Nice to Have: - Former SAP employee or leadership experience within an SAP partner firm. - Existing relationships within SAP DoD sales organization, NS2 leadership, or DoD program offices. - SAP certifications related to S/4HANA, ERP, or Public Sector solutions. - Experience with government contracting vehicles such as GSA Schedules, GWACs, and OTAs. - Prior experience shaping acquisition strategy for DoD ERP programs. - Active DoD security clearance. Compensation: Expected salary range: $211,332 – $264,165 annually. Benefits: - Medical, dental, vision, life, and long-term disability coverage - 401(k) plan - Bonus opportunities - Paid holidays - Paid time off Core Values: - Challenge - Have Fun - All In - Never Forget the Customer - GSD (Get Stuff Done) - Empower

🏢 Summary: Full-time Product Manager role focused on driving development and market adoption of the Logistics Application within an enterprise AI-native platform. The role involves defining, prioritizing, and integrating features, collaborating cross-functionally with engineering, data science, sales, and design teams, and scaling solutions across customer environments. Requires strong enterprise software experience, U.S. citizenship, and ability to travel up to 60%. 🗂️ Requirements: U.S. Citizenship, Bachelor's degree in business or technology-related field, 5+ years in product or software role, Experience with enterprise software (B2B or B2G), Ability to travel up to 60%, Strong written and oral communication skills, Ability to work cross-functionally in fast-paced environment 📃 Skills: ProductManagement, EnterpriseSoftware, Logistics, B2B, B2G, ValuePropositionCanvas, BusinessModelCanvas, DataScience, Roadmapping, MarketAnalysis 🏢 Description: Company Description Air is the leader in Enterprise Readiness. Our mission is to establish readiness as a real-time condition that is continuously achieved. Today, a dangerous Readiness Gap exists between what the front line needs and what is delivered. Our AI-native platform, Air Enterprise Readiness, aligns development, production, delivery, and sustainment into one coordinated execution system for government agencies and industrial suppliers. By revealing true capacity, exposing real constraints, coordinating resources, and executing at the speed of operational demands, the front line gets what it needs to succeed. Job Description We are seeking a customer-oriented product manager to help drive the development of the Logistics Application within the Air Enterprise Readiness platform. This is an individual contributor role reporting to our Director of Product for Logistics. This role is responsible for prioritizing, rationalizing, and integrating new features and existing prototypes into our Logistics Application. You are accountable for delivering valuable and differentiated solutions at scale, end-to-end, within our Air Enterprise Readiness platform. You will also partner with our sales and implementation teams to shape how we talk about our Logistics offering in the marketplace in a way that resonates with our customers. Air's application-aligned product managers are responsible for thinking broadly across the communities we serve and delivering solutions that provide value to a wide range of customers. They partner with account-aligned PMs, as well as our sales and implementation teams, to broadly scale "in-the-field" solutions and improve the configurability and adaptability of our platform. In this role, you will partner with customer-aligned PMs to integrate prototype workflows and capabilities into full production within the Air Enterprise Readiness platform. You should be highly motivated by the market adoption of the solutions you successfully launch. To do this job well, you must possess exceptional judgment when it comes to identifying opportunities to deliver customer value in a productized way, as well as in the relative prioritization of those opportunities. You must work effectively cross-functionally in often ambiguous circumstances, distilling market opportunities to a clear set of objectives and solutions, and articulating the value of those solutions both internally and externally. In a typical week, a product manager could expect to: - Spend several days on site with users, seeking to understand how users across a variety of accounts utilize Air to relieve pain points and triangulate the commonalities to build new valuable workflows in the Air Enterprise Readiness platform. - Draft a clear and compelling articulation of customer problems, and what a good solution to those problems would look like in the Air Enterprise Readiness platform. - Partner with the sales team to help assess opportunities and understand the degree to which customer requirements align with product capabilities and roadmap. - Define how those solutions deliver value across a wide range of customer environments and determine what features are necessary to support broad adoption of the solution. - Collaborate with engineering and design teams to deliver the most promising capabilities. This role is a full-time position located in our Arlington, VA office. This role may require up to 60% travel. Scope of Responsibilities For new product features, define the addressable market size, the competitive landscape, the near-term sales opportunities, and alignment with the overall product strategy Validate concepts using the value proposition canvas/business model canvas, build a comprehensive business case, and communicate and defend the prioritization internally Partner with internal engineering and data science teams to scope the expected associated investment costs/timelines, and ensure that the business can deliver on scope, contractual obligations, and agreed-upon timelines Facilitate market introduction of new features/functions while balancing tradeoffs of risk, cost, and speed Ensure smooth integration of prototyped features/functions into Air Enterprise Readiness platform for utilization across customer accounts Qualifications U.S. Citizenship is required Bachelor's degree in business or technology-related field Required Skills: 5+ years in a product or software role, including experience with enterprise software (B2B or B2G) Strong value orientation, understanding of what matters for our customers, and why Self-starter, owner mentality Ability to thrive in a fast-paced, dynamic work environment Exceptional written and oral communication skills across all levels of the business Desired Skills: Domain experience and expertise in Logistics or related fields Experience in or around DoD Full product lifecycle experience, from early idea through production and maintenance Familiarity with the value proposition canvas and/or business model canvas frameworks An advanced degree in a business or technical field Experience in or exposure to the nuances of a startup or other entrepreneurial environment Current possession of a U.S. security clearance at the Top Secret level, or the ability to obtain one with our sponsorship We firmly believe that past performance is the best indicator of future performance. If you thrive while building solutions to complex problems, are a self-starter, and are passionate about making an impact in global security, we're eager to hear from you. Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

🏢 Summary: Senior SAP PP Solution Architect role focused on designing and implementing SAP S/4HANA production planning solutions for complex manufacturing environments. The position leads solution architecture, integration, blueprint workshops, and enterprise manufacturing process optimization while collaborating with business and technical stakeholders. The role also includes governance, mentoring, and support for large-scale SAP delivery initiatives. 🗂️ Requirements: Bachelor's degree in Information Systems, Engineering, Supply Chain, Business, or related field, 8+ years of SAP PP implementation experience, 2+ full lifecycle SAP S/4HANA implementations, Expertise in SAP PP configuration and architecture, Experience with MRP, demand management, production orders, routings, work centers, BOMs, capacity planning, and production scheduling, Experience designing manufacturing solutions for complex production environments, Knowledge of SAP PP integrations with MM, SD, QM, EWM, FI/CO, and MES, Ability to lead workshops and design sessions, Ability to communicate with business and technical stakeholders, Ability to obtain and maintain Secret Clearance, U.S. Citizenship 📃 Skills: SAP, S4HANA, PP, MRP, BOM, MES, MM, SD, QM, EWM, FICO, PPDS, Manufacturing, Scheduling, Planning, Integration, Architecture 🏢 Description: C5MI is a high-performance team of SAP and supply chain experts solving complex, mission-critical challenges for organizations that require reliable operational execution. Consultants are hands-on, client-facing, and directly involved in delivering impactful manufacturing and supply chain solutions. Position Summary The SAP Production Planning (PP) Solution Architect serves as the senior solution authority responsible for the design, architecture, and implementation of SAP Production Planning solutions within an SAP S/4HANA environment. This role translates complex manufacturing, production planning, scheduling, and operational requirements into scalable, best-practice solutions that support business objectives and long-term operational success. The Architect leads blueprint and solution design workshops, defines solution scope and architectural standards, guides functional delivery teams, and serves as the primary liaison between business stakeholders, project teams, and SAP functional and technical resources to ensure the successful delivery of integrated production planning and manufacturing capabilities across the enterprise. Essential Functions & Responsibilities - Own the end-to-end SAP PP solution architecture across production planning, demand management, material requirements planning (MRP), capacity planning, shop floor control, and manufacturing execution processes. - Design and govern production master data including material masters, bills of material (BOMs), routings, work centers, production versions, and planning strategies. - Define planning and manufacturing processes including MRP, demand planning, production orders, process orders, repetitive manufacturing, and production scheduling. - Establish integration architecture between SAP PP and related SAP solutions including MM, SD, QM, EWM, FI/CO, and Manufacturing Execution Systems (MES). - Lead blueprint workshops, solution design sessions, architecture reviews, and requirements-gathering activities with business and technical stakeholders. - Evaluate manufacturing processes and supporting technologies; develop recommendations, roadmaps, and solution strategies to improve operational efficiency and production performance. - Define security, authorization, and role-based access strategies supporting planners, schedulers, production supervisors, and manufacturing personnel. - Provide architectural governance throughout the project lifecycle, ensuring alignment with SAP best practices, scalability, maintainability, and business objectives. - Collaborate with technical teams to support integrations, reporting, data migration, enhancements, and custom development activities. - Mentor consultants and project team members while providing guidance on solution design decisions and implementation best practices. - Support business development efforts, solution estimates, statements of work, and technical proposal development as a subject matter expert. Minimum Requirements: - Bachelor's degree in Information Systems, Engineering, Supply Chain, Business, or a related field, or equivalent professional experience. - 8+ years of SAP Production Planning (PP) implementation experience. - 2+ full lifecycle SAP S/4HANA implementations with responsibility for solution architecture, enterprise design, or lead architecture functions. - Deep expertise in SAP PP configuration and architecture, including MRP, demand management, production orders, routings, work centers, BOMs, capacity planning, and production scheduling. - Experience designing manufacturing solutions for complex production environments. - Strong knowledge of SAP PP integration with MM, SD, QM, EWM, FI/CO, and MES solutions. - Demonstrated ability to lead workshops, facilitate design sessions, and communicate effectively with both business and technical stakeholders. - Ability to obtain and maintain a Secret Clearance. - U.S. Citizenship required. Preferred Qualifications: - Experience supporting U.S. Department of Defense (DoD), federal government, defense contractor, aerospace, logistics, manufacturing, or other highly regulated environments. - SAP Certified Application Associate – SAP S/4HANA Production Planning or related SAP certification. - Experience with advanced planning, finite scheduling, PP/DS, and digital manufacturing solutions. - Experience with discrete, engineer-to-order, make-to-stock, or make-to-order manufacturing environments. - Prior consulting or systems integration experience with responsibility for solution architecture, client advisory services, statement of work development, and delivery governance. Compensation The expected salary range for this position is $143,000–$210,000 annually. Compensation is determined based on experience, qualifications, skills, and location. Benefits - Medical, dental, vision, life, and long-term disability coverage - 401(k) plan - Bonus opportunities - Paid holidays - Paid time off Core Values - Challenge - Have Fun - All In - Never Forget the Customer - GSD (Get Stuff Done) - Empower How to Apply Use the application link provided in the job posting to complete the application and submit a resume. Upload any required certification documentation during the application process. C5MI is an Equal Opportunity Employer.

🏢 Summary: The Client Success Manager role focuses on managing and supporting healthcare clients using EDI and revenue cycle management solutions, acting as the primary escalation point and ensuring successful onboarding, issue resolution, and retention. The position involves troubleshooting claims and data issues, collaborating cross-functionally, and maintaining accurate reporting in Salesforce. It requires strong expertise in healthcare EDI standards, billing processes, and client account management. 🗂️ Requirements: Bachelor's degree in healthcare administration, information technology, or equivalent experience, 2+ years of experience in account management or customer support within healthcare EDI, Deep understanding of EDI standards and protocols, Knowledge of healthcare billing and claims processes, Ability to manage client escalations and resolve transaction issues, Willingness to travel up to 20% 📃 Skills: EDI, Salesforce, Healthcare, Billing, Claims, RevenueCycle, Cloud, CRM 🏢 Description: About the Role We’re looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. The role serves as the primary escalation point for assigned clients, collaborates with Sales Account Management on communications and projects, oversees implementations and solutions, provides proactive support, resolves issues, and drives client retention. What You’ll Do Client Relationship Management - Build and maintain strong relationships with healthcare clients, understanding their specific business operations. - Serve as the primary escalation point for providers, addressing inquiries, concerns, and requests professionally. - Conduct proactive client outreach based on schedules outlined by Client Services leadership. Onboarding - Partner with the onboarding team to ensure a seamless transition for clients. - Partner with the Learning Experience team to ensure clients have access to necessary training resources. Transaction Support - Troubleshoot and resolve issues, including rejected claims and data discrepancies. - Assist clients in optimizing processes to enhance efficiency and reduce errors. Documentation and Reporting - Utilize Salesforce to maintain accurate records of client interactions and issue resolutions. Collaboration and Cross-Functional Teamwork - Collaborate with IT/Engineering, Sales, compliance, and client support teams to deliver comprehensive solutions and resolve issues. - Contribute to the development and improvement of internal systems, processes, and products. What You’ll Need - Bachelor’s degree from a four-year college or university in healthcare administration, information technology, or an equivalent combination of education and experience. - 2+ years of related experience and/or training in account management or customer support within healthcare EDI. - Deep understanding of EDI standards, protocols, and healthcare industry practices. - Familiarity with healthcare billing and claims processes. Nice to Have - Familiarity with EDI software and systems. Travel Requirements - Up to 20% travel for client meetings, team gatherings, or company events. Pay Transparency Compensation may vary based on skills, experience, and location. Employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, and paid time off. Salary range: $55,000—$65,000 USD. EEO Note The company is an Equal Opportunity Employer and does not discriminate on the basis of legally protected characteristics.

🏢 Summary: The role involves developing, testing, and maintaining SAP ABAP solutions within SAP ECC and S/4 HANA environments, translating business requirements into technical designs, and supporting enterprise application enhancements. The position requires close collaboration with functional consultants and stakeholders to deliver high-quality SAP solutions in mission-critical environments. 🗂️ Requirements: Minimum 4 years of ABAP development experience, RAP ABAP know-how for development in S/4 HANA, Experience with SAP ECC environments, Experience in enterprise application design, coding, and testing, SAP Certification in ABAP or FIORI or ability to obtain within 6 months, U.S. Citizenship required for government clearance 📃 Skills: SAP, ABAP, RAP, S4HANA, ECC, FIORI 🏢 Description: C5MI is not your typical consulting firm. We are a high-performance team of SAP and supply chain experts who solve complex, mission critical challenges for organizations that cannot afford failure. We hire consultants who thrive in complexity, move fast, take ownership, and deliver under pressure. At C5MI, you will not be siloed or stuck in theory. You will be hands on, client facing, and directly influencing outcomes that matter. Our culture rewards initiative, accountability, and continuous growth. This is a place where your expertise is valued, your work is meaningful, and your performance truly matters. If you're energized by learning through real-world challenges, collaborating with top-tier talent, and expanding your capabilities every day, C5MI is where strong consultants level up.Position Summary: The SAP ABAP Developer I supports enterprise SAP application development by performing system analysis, technical design, coding, and testing activities. This role works closely with SAP Functional Consultants and internal stakeholders to translate business requirements into effective SAP ECC solutions. Essential Functions and Responsibilities: Perform business and system analysis to support enterprise SAP application development Translate business requirements and customer information into detailed technical designs Collaborate with SAP Functional Consultants and client team members to evaluate solution alternatives and recommend technical approaches Develop, modify, test, and maintain SAP ABAP programs within SAP ECC environments Create and maintain programming specifications, technical documentation, diagrams, and logic flowcharts Support enterprise application enhancements, modifications, and new installations Travel up to 20 percent to support project activities, on-site meetings, and stakeholder engagements as required Follow established development standards, coding best practices, and quality assurance processes Education, Training, and Experience: Minimum 4 years of ABAP development experience Bachelor's degree or certificate in MIS, Computer Science, Information Systems, Information Technology, or other technical field preferred SAP Certification in ABAP or FIORI; if not certified, must obtain certification within 6 months of hire Must have RAP (Restful Application Programming) ABAP know-how and skills for development in S/4 HANA. Experience working with the Department of Defense or another federal agency is a plus U.S. Citizenship is required to obtain government clearance Experience with enterprise application development, including design, coding, and testing Compensation: In accordance with pay transparency law, the expected salary range for this position is $75,000 – $100,000 annually. The actual compensation offered will be determined based on factors such as the candidate's experience, qualifications, skills, and location. We are committed to fair and equitable compensation practices. This posted range reflects our good faith estimate of the compensation we reasonably expect to offer for this role at the time of posting. We anticipate this job posting will be posted until 06/30/2026. Benefits: C5MI offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: C5MI Benefits Our employees are key to our success, so we strive to be more than just a team; we're a community built upon a set of Core Values that guide our every action: Challenge – We believe in challenging the present – it's the only way to shape the future. We must be exceptional communicators and collaborators while always learning. We also understand that speaking your mind requires equal parts brain (what to say), thoughtfulness (when to say it), and caring (how it's said). Incremental won't win. Have Fun – We are on a journey, together. Take care of your family, take care of yourself, and take care of each other. Live your happiness. Stay human, take care of each other and invest in your community. Life isn't all about work. Live your happiness. Be healthy. All In – You can't fake passion – show your energy. Own it – take charge and lead. Our team is made up of top quartile talent and we never accept second best. Accountability, trust, and integrity create an environment to realize the team's true potential. Never Forget the Customer – We have walked a mile in your shoes. Experience matters. We drive innovation to generate business value. Be true – no BS. GSD (Get Stuff Done) – We take initiative and never make excuses. We act with urgency, and we delivery high quality outcomes with extreme velocity. We embrace process discipline, drive continuous improvement, and stay audit ready. We relentlessly execute and plan for tomorrow by creating sustainable outcomes. That is how we win! Empower – Our people are the foundation for our success. We recognize their value, and support them by fostering a culture of collaboration and innovation. We recognize individual strengths, build confidence through action, and invest in personal development. How to Apply: To apply for this position, use the application link provided in this job posting and complete the application and submit a resume. If the position requires a specific certification, please be sure to upload a copy of your certification when you apply.If you would like to be considered for employment opportunities with C5MI and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (904) 431-7922 or send us an email here or speak with your recruiter. C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

🏢 Summary: The SAP ABAP Developer I role focuses on enterprise SAP application development within SAP ECC and S/4 HANA environments. The position involves analyzing business requirements, designing technical solutions, and developing, testing, and maintaining ABAP programs in collaboration with functional consultants and stakeholders. The role also supports system enhancements, new installations, and requires hands-on technical delivery in client-facing projects. 🗂️ Requirements: Minimum 4 years of ABAP development experience, Experience with SAP ECC environments, RAP ABAP development skills for S/4 HANA, SAP Certification in ABAP or FIORI (or obtain within 6 months), Experience in enterprise application design, coding, and testing, U.S. Citizenship for government clearance eligibility, Ability to travel up to 20% 📃 Skills: ABAP, SAP, ECC, S/4HANA, RAP, FIORI, SQL, Debugging, Testing, Documentation 🏢 Description: C5MI is not your typical consulting firm. We are a high-performance team of SAP and supply chain experts who solve complex, mission critical challenges for organizations that cannot afford failure. We hire consultants who thrive in complexity, move fast, take ownership, and deliver under pressure. At C5MI, you will not be siloed or stuck in theory. You will be hands on, client facing, and directly influencing outcomes that matter. Our culture rewards initiative, accountability, and continuous growth. This is a place where your expertise is valued, your work is meaningful, and your performance truly matters. If you're energized by learning through real-world challenges, collaborating with top-tier talent, and expanding your capabilities every day, C5MI is where strong consultants level up.Position Summary: The SAP ABAP Developer I supports enterprise SAP application development by performing system analysis, technical design, coding, and testing activities. This role works closely with SAP Functional Consultants and internal stakeholders to translate business requirements into effective SAP ECC solutions. Essential Functions and Responsibilities: Perform business and system analysis to support enterprise SAP application development Translate business requirements and customer information into detailed technical designs Collaborate with SAP Functional Consultants and client team members to evaluate solution alternatives and recommend technical approaches Develop, modify, test, and maintain SAP ABAP programs within SAP ECC environments Create and maintain programming specifications, technical documentation, diagrams, and logic flowcharts Support enterprise application enhancements, modifications, and new installations Travel up to 20 percent to support project activities, on-site meetings, and stakeholder engagements as required Follow established development standards, coding best practices, and quality assurance processes Education, Training, and Experience: Minimum 4 years of ABAP development experience Bachelor's degree or certificate in MIS, Computer Science, Information Systems, Information Technology, or other technical field preferred SAP Certification in ABAP or FIORI; if not certified, must obtain certification within 6 months of hire Must have RAP (Restful Application Programming) ABAP know-how and skills for development in S/4 HANA. Experience working with the Department of Defense or another federal agency is a plus U.S. Citizenship is required to obtain government clearance Experience with enterprise application development, including design, coding, and testing Compensation: In accordance with pay transparency law, the expected salary range for this position is $75,000 – $100,000 annually. The actual compensation offered will be determined based on factors such as the candidate's experience, qualifications, skills, and location. We are committed to fair and equitable compensation practices. This posted range reflects our good faith estimate of the compensation we reasonably expect to offer for this role at the time of posting. We anticipate this job posting will be posted until 06/30/2026. Benefits: C5MI offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: C5MI Benefits Our employees are key to our success, so we strive to be more than just a team; we're a community built upon a set of Core Values that guide our every action: Challenge – We believe in challenging the present – it's the only way to shape the future. We must be exceptional communicators and collaborators while always learning. We also understand that speaking your mind requires equal parts brain (what to say), thoughtfulness (when to say it), and caring (how it's said). Incremental won't win. Have Fun – We are on a journey, together. Take care of your family, take care of yourself, and take care of each other. Live your happiness. Stay human, take care of each other and invest in your community. Life isn't all about work. Live your happiness. Be healthy. All In – You can't fake passion – show your energy. Own it – take charge and lead. Our team is made up of top quartile talent and we never accept second best. Accountability, trust, and integrity create an environment to realize the team's true potential. Never Forget the Customer – We have walked a mile in your shoes. Experience matters. We drive innovation to generate business value. Be true – no BS. GSD (Get Stuff Done) – We take initiative and never make excuses. We act with urgency, and we delivery high quality outcomes with extreme velocity. We embrace process discipline, drive continuous improvement, and stay audit ready. We relentlessly execute and plan for tomorrow by creating sustainable outcomes. That is how we win! Empower – Our people are the foundation for our success. We recognize their value, and support them by fostering a culture of collaboration and innovation. We recognize individual strengths, build confidence through action, and invest in personal development. How to Apply: To apply for this position, use the application link provided in this job posting and complete the application and submit a resume. If the position requires a specific certification, please be sure to upload a copy of your certification when you apply.If you would like to be considered for employment opportunities with C5MI and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (904) 431-7922 or send us an email here or speak with your recruiter. C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

🏢 Summary: The Client Success Manager role focuses on supporting healthcare clients using EDI and revenue cycle management solutions, serving as the primary escalation point and ensuring smooth onboarding, issue resolution, and ongoing optimization. The position involves close collaboration with cross-functional teams to resolve claims and data issues while driving client retention and satisfaction. It requires strong knowledge of healthcare EDI standards, billing, and claims processes. 🗂️ Requirements: Bachelor's degree in healthcare administration, information technology, or equivalent experience, Minimum 2 years of experience in account management or customer support within healthcare EDI, Strong understanding of EDI standards and protocols, Knowledge of healthcare billing and claims processes, Ability to troubleshoot rejected claims and data discrepancies, Experience maintaining client records in CRM systems, Willingness to travel up to 20% 📃 Skills: EDI, Healthcare, Billing, Claims, Salesforce, CRM, RevenueCycleManagement, DataAnalysis, Troubleshooting 🏢 Description: About the Role We’re looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. The role serves as the primary escalation point for assigned clients, collaborates with Sales Account Management on communications and projects, oversees implementations and solutions, provides proactive support, resolves issues, and drives client retention. What You'll Do Client Relationship Management - Build and maintain strong relationships with healthcare clients, understanding their specific business operations. - Serve as the primary escalation point for providers, addressing inquiries, concerns, and requests professionally. - Conduct proactive client outreach based on schedules outlined by Client Services leadership. Onboarding - Partner with the onboarding team to ensure a seamless client transition. - Collaborate with the Learning Experience team to ensure clients have access to necessary training resources. Transaction Support - Troubleshoot and resolve issues, including rejected claims and data discrepancies. - Assist clients in optimizing processes to enhance efficiency and reduce errors. Documentation and Reporting - Utilize Salesforce to maintain accurate records of client interactions and issue resolutions. Collaboration and Cross-Functional Teamwork - Work with IT/Engineering, Sales, compliance, and client support teams to deliver comprehensive solutions. - Contribute to the improvement of internal systems, processes, and products. What You'll Need - Bachelor's degree in healthcare administration, information technology, or an equivalent combination of education and experience. - 2+ years of related experience in account management or customer support within healthcare EDI. - Deep understanding of EDI standards, protocols, and healthcare industry practices. - Familiarity with healthcare billing and claims processes. Nice to Have - Familiarity with EDI software and systems. Travel Requirements - Up to 20% travel for client meetings, team gatherings, or company events. Pay Transparency Compensation may vary based on skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, and paid time off. Salary range: $55,000—$65,000 USD. Why You'll Love Working Here Your work directly impacts healthcare providers and their ability to deliver exceptional care. The role contributes to simplifying healthcare administration and delivering high-quality service and software solutions to healthcare clients.

🏢 Summary: The offer is for a Client Success Manager responsible for managing healthcare clients using cloud-based revenue cycle and EDI solutions. The role focuses on client relationship management, onboarding support, troubleshooting claims and data issues, and cross-functional collaboration to improve processes and systems. It combines account management with deep healthcare EDI expertise to drive client retention and operational efficiency. 🗂️ Requirements: Bachelor's degree in healthcare administration, information technology, or equivalent combination of education and experience, Minimum 2 years of experience in account management or customer support within healthcare EDI, Strong understanding of EDI standards and protocols, Knowledge of healthcare billing and claims processes, Ability to use Salesforce for documentation and reporting, Willingness to travel up to 20% 📃 Skills: EDI, HealthcareEDI, Salesforce, ClaimsProcessing, RevenueCycleManagement, EligibilityVerification, PaymentProcessing, DataExchange 🏢 Description: About the Role We're looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. This position serves as the primary escalation point for assigned clients, collaborates with the Sales Account Management team on communications and projects, oversees implementations and solutions, provides proactive support, resolves issues, and drives client retention. What You'll Do Client Relationship Management - Build and maintain strong relationships with healthcare clients, understanding their specific nuances in conducting business each day. - Serve as the primary escalation point for providers, promptly addressing their inquiries, concerns, and requests with professionalism. - Conduct proactive client outreach based on the schedule outlined by Client Services leadership. Onboarding - Partner with the onboarding team to ensure a seamless transition for clients. - Partner with the Learning Experience team to ensure clients have access to all training resources necessary to perform at an optimal level. Transaction Support - Troubleshoot and resolve issues, including rejected claims and data discrepancies. - Assist clients in optimizing their processes to enhance efficiency and reduce errors. Documentation and Reporting - Utilize Salesforce to maintain accurate records of interactions with clients and issue resolutions. Collaboration and Cross-Functional Teamwork - Collaborate with internal teams, including IT/Engineering, Sales, compliance, and client support, to deliver comprehensive solutions and resolve client issues. - Contribute to the development and improvement of internal systems, processes, and products. What You'll Need - Bachelor's degree from a four-year college or university in healthcare administration, information technology, or an equivalent combination of education and experience. - 2+ years of related experience and/or training in account management or customer support within healthcare EDI. - Deep understanding of EDI standards, protocols, and healthcare industry practices. - Familiarity with healthcare billing and claims processes. Nice to Have - Familiarity with EDI software and systems is a plus. Travel Requirements - Up to 20% travel, including client meetings, team gatherings, or company events. Compensation and Benefits Compensation may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity. Equal Opportunity The employer is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by law.

🏢 Summary: The Client Success Manager supports healthcare clients using cloud-based revenue cycle and EDI solutions, acting as the primary escalation point and driving successful onboarding, issue resolution, and retention. The role combines client relationship management with technical troubleshooting of claims and data transactions. It requires strong knowledge of healthcare EDI standards, billing processes, and collaboration with cross-functional technical teams. 🗂️ Requirements: Bachelor’s degree in healthcare administration, information technology, or equivalent experience, 2+ years of experience in account management or customer support within healthcare EDI, Strong knowledge of EDI standards and protocols, Understanding of healthcare billing and claims processes, Ability to troubleshoot rejected claims and data discrepancies, Experience collaborating with technical and cross-functional teams, Willingness to travel up to 20% 📃 Skills: EDI, Healthcare, Billing, Claims, Salesforce, RevenueCycle, Troubleshooting, DataAnalysis 🏢 Description: About the Role We're looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. This position serves as the primary escalation point for their assigned clients, collaborates with the Sales Account Management team on communications and projects, oversees implementations and solutions, provides proactive support and resolves issues, and drives client retention. What You'll Do Client Relationship Management Build and maintain strong relationships with healthcare clients, understanding their specific nuances in conducting business each day. Serve as the primary escalation point for providers, promptly addressing their inquiries, concerns, and requests with the highest level of professionalism. Conduct proactive client outreach based on the schedule outlined by Client Services leadership. Onboarding Partner with the onboarding team to ensure a seamless transition for clients. Partner with the Learning Experience team to ensure clients have access to all training resources necessary to perform at an optimal level. Transaction Support Troubleshoot and resolve issues, including rejected claims and data discrepancies. Assist clients in optimizing their processes to enhance efficiency and reduce errors. Documentation and Reporting Utilize Salesforce to maintain accurate records of interactions with clients and issue resolutions. Collaboration and Cross-Functional Teamwork Collaborate with internal teams, including IT/Engineering, Sales, compliance, and client support, to deliver comprehensive solutions and resolve client issues. Contribute to the development and improvement of both internal systems and processes as well as products. What You'll Need Bachelor's degree from a four-year college or university in healthcare administration, information technology, or an equivalent combination of education and experience. 2+ years of related experience and/or training in account management or customer support within healthcare EDI. Deep understanding of EDI standards, protocols, and healthcare industry practices, and familiarity with healthcare billing and claims processes. Nice to Have Familiarity with EDI software and systems is a plus. Travel Requirements This role requires up to 20% of travel, which may include client meetings, team gatherings, or company events. Travel will typically be scheduled in advance and supported by the company. Pay Transparency Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity. $55,000—$65,000 USD EEO Note Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

🏢 Summary: Senior Strategic Account Manager role focused on managing and growing U.S. Federal Government and defense customer accounts, overseeing commercial relationships, contract performance, renewals, and account expansion. The position works closely with delivery and engineering teams to support mission-focused government customers across defense, intelligence, and civilian agencies. Requires experience with federal contracting, government procurement, and national security technology environments. 🗂️ Requirements: 8+ years supporting U.S. Federal Government customers in account management, program management, customer success, business development, or similar roles, Experience managing strategic customer relationships in defense, intelligence, civilian agency, or government technology environments, Knowledge of federal acquisition processes, FAR/DFARS, contracting vehicles, and procurement practices, Experience managing complex customer engagements involving technical services, software, data, analytics, or mission-focused solutions, Ability to work across classified and unclassified environments, Familiarity with satellite, space, geospatial, GEOINT, weather, maritime, aviation, or national security technology sectors, Experience driving account expansion, renewals, or upsell opportunities within government programs, Experience working with government customers and federal systems integrators, Active Secret clearance, U.S. citizenship, Ability to work hybrid in Tysons Corner, Virginia 📃 Skills: FAR, DFARS, GEOINT, Satellite, Geospatial, Analytics, Aviation, Maritime, Procurement, Contracts, Security, Clearance 🏢 Description: We are seeking a Strategic Account Manager to manage and grow key U.S. Federal Government and defense customer relationships. This is a senior customer-facing role responsible for the post-award commercial success of federal accounts. The Strategic Account Manager serves as the primary commercial relationship owner throughout the life of a contract, overseeing customer engagement, contract administration, financial performance, renewals, and account growth activities. The role spans Department of Defense, Intelligence Community, civilian agency, and defense contractor customers. The Strategic Account Manager works closely with Delivery Project Managers and engineering teams responsible for technical execution and program delivery while owning the commercial relationship and customer engagement strategy. Quick Facts - Location: Tysons Corner, Virginia - Travel required for customer meetings, program reviews, classified engagements, industry events, and partner activities - Active Secret clearance required - Top Secret or TS/SCI clearance strongly preferred - U.S. citizenship required - Hybrid work model with minimum three in-office days per week Scope of Responsibility Strategic Account Management - Serve as the primary commercial relationship owner for assigned U.S. Federal Government, defense, intelligence, and prime contractor accounts - Develop trusted relationships with program managers, contracting officers, CORs, acquisition professionals, and senior mission stakeholders - Maintain understanding of customer priorities, mission objectives, funding environments, and program roadmaps - Represent the organization in customer engagements, program reviews, technical exchanges, and executive-level discussions across classified and unclassified environments - Develop and maintain strategic account plans supporting customer success, retention, and long-term growth Contract & Commercial Management - Own the commercial health and performance of assigned contracts throughout the customer lifecycle - Partner with Finance, Contracts, and Program teams to support invoicing, payment milestones, contract modifications, option exercises, and scope changes - Monitor contractual obligations and proactively resolve risks impacting customer relationships and program outcomes - Support renewal and recompete strategies through early engagement and long-term planning Customer Growth & Expansion - Identify opportunities to expand adoption of data, analytics, and space-based solutions - Develop account growth strategies aligned with customer mission requirements - Collaborate with Business Development and Federal Sales teams to support expansion opportunities - Contribute customer insights and stakeholder intelligence during pursuit and proposal activities Cross-Functional Leadership - Partner with Delivery Project Managers, engineering teams, and technical stakeholders to maintain visibility into program status and customer priorities - Advocate for customer needs internally and ensure expectations are understood across delivery teams - Coordinate customer communications and engagement strategies throughout the program lifecycle - Escalate commercial or relationship risks and support successful resolution Qualifications Required - 8+ years of experience in account management, program management, customer success, business development, or related customer-facing roles supporting U.S. Federal Government customers - Experience managing strategic customer relationships in defense, intelligence, civilian agency, or government technology environments - Working knowledge of federal acquisition processes, contracting vehicles, FAR/DFARS, and government procurement practices - Experience managing complex customer engagements involving technical services, software, data, analytics, or mission-focused solutions - Ability to operate effectively across classified and unclassified customer environments - Familiarity with satellite, space, geospatial, GEOINT, weather, maritime, aviation, or related national security technology sectors - Experience identifying and closing account expansion, renewal, or upsell opportunities within government programs - Experience working with government customers and federal systems integrators Benefits - Name Your Satellite Program Launch Attendance - Generous Time Off Policy - Education Assistance Program - Employee Assistance Program - Employee Stock Purchase Program - Family Leave - Fitness Reimbursement - Employee Referral Program - Healthy snacks and beverages in every office Additional Information - Access to U.S. export-controlled software and technology may be required - Background check including criminal history and employment verification required for conditional offers