Manager, Client Project Management

Job Description

As a Manager of Client Project Management, you will lead a team of Client Project Managers (CPMs) responsible for driving successful project implementations. Your role is crucial in guiding and developing your team to deliver exceptional client experiences and ensure the successful implementation of products and services while adjusting processes as needed. You will plan project rollouts from a strategic perspective while coaching your team to execute operational tasks effectively.

Responsibilities

• Lead, mentor, and develop a team of Client Project Managers, fostering a collaborative environment focused on professional growth and consistent execution.
• Implement processes, communicate updates, and manage team operations and expenses.
• Optimize and maintain team processes, reports, and KPIs to ensure strategic goals and deadlines are met.
• Manage project assignments by reviewing pipeline data and workloads to ensure effective resource allocation.
• Provide executive oversight for new client implementations and step in to resolve high-risk situations and critical escalations.
• Maintain comprehensive product knowledge, onboard team members, and deliver training on new features.
• Communicate cross-functionally to ensure efficient project delivery and alignment with client expectations.
• Establish and enforce quality standards to ensure accurate and high-quality client deliverables.

Required Qualifications

• 3+ years of experience in project management or similar role.
• 2+ years of leading teams in a project management role.
• Strong project management and client management skills.
• Proficiency with CRM or project management solutions (Salesforce, Jira, Zendesk preferred).
• Excellent written and verbal communication and presentation skills.
• Experience leading internal and external calls.
• Ability to quickly learn new platforms and industries.
• Ability to take initiative and improve team processes.
• Strong problem-solving and analytical skills.

Preferred Qualifications

• 2+ years of management experience.
• Project Management Certification (PMP, CAPM, etc.).
• Experience in Property Management or Multi-Family housing.
• Technical understanding of smart home devices and installation.
• Experience training customers on software or physical products.

Benefits

• Medical, dental, vision, and life insurance with employer contributions.
• Flexible and generous PTO.
• 401(k) with employer contributions.
• Paid parental leave.
• Discounted insurance plans for pets and legal services.
• Employee stock purchase plan.