June 23, 2026
Manager, Client Project Management
Senior • On-site
Phoenix, AZ
Job Description
As a Manager of Client Project Management, you will lead a team of Client Project Managers (CPMs) responsible for driving successful project implementations. Your role is crucial in guiding and developing your team to deliver exceptional client experiences and ensure the successful implementation of products and services while adjusting processes as needed. You will plan project rollouts from a strategic perspective while coaching your team to execute operational tasks effectively.
Responsibilities
- Lead, mentor, and develop a team of Client Project Managers, fostering a collaborative environment focused on professional growth and consistent execution.
- Implement processes, communicate updates, and manage team operations and expenses.
- Optimize and maintain team processes, reports, and KPIs to ensure strategic goals and deadlines are met.
- Manage project assignments by reviewing pipeline data and workloads to ensure effective resource allocation.
- Provide executive oversight for new client implementations and step in to resolve high-risk situations and critical escalations.
- Maintain comprehensive product knowledge, onboard team members, and deliver training on new features.
- Communicate cross-functionally to ensure efficient project delivery and alignment with client expectations.
- Establish and enforce quality standards to ensure accurate and high-quality client deliverables.
Required Qualifications
- 3+ years of experience in project management or similar role.
- 2+ years of leading teams in a project management role.
- Strong project management and client management skills.
- Proficiency with CRM or project management solutions (Salesforce, Jira, Zendesk preferred).
- Excellent written and verbal communication and presentation skills.
- Experience leading internal and external calls.
- Ability to quickly learn new platforms and industries.
- Ability to take initiative and improve team processes.
- Strong problem-solving and analytical skills.
Preferred Qualifications
- 2+ years of management experience.
- Project Management Certification (PMP, CAPM, etc.).
- Experience in Property Management or Multi-Family housing.
- Technical understanding of smart home devices and installation.
- Experience training customers on software or physical products.
Benefits
- Medical, dental, vision, and life insurance with employer contributions.
- Flexible and generous PTO.
- 401(k) with employer contributions.
- Paid parental leave.
- Discounted insurance plans for pets and legal services.
- Employee stock purchase plan.
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Risk, Budget & Performance Management - Identify, assess, and mitigate project risks; develop contingency plans to address potential challenges. - Oversee project budgets, monitor financial performance, track cost forecasts, and report on variances. - Manage procurement activities, vendor negotiations, contracts, and change orders in coordination with internal stakeholders. - Conduct regular site visits to monitor progress and ensure adherence to safety, quality, and schedule. Process Improvement & Reporting - Facilitate project meetings, prepare meeting minutes, and track action items. - Maintain accurate and organized project documentation including drawings, submittals, RFIs, permits, and as-builts. - Contribute to refining project delivery standards, processes, and tools to improve efficiency and consistency across the organization. Required Education and Experience - Bachelor's degree in Engineering, Construction Management, Architecture, or a related field — or equivalent combination of education and experience. - 5+ years of project management experience in mission-critical, data center, or large-scale infrastructure construction. - Strong working knowledge of mechanical, electrical, structural, and commissioning systems (HVAC, power distribution, cooling, controls). - Proven track record of delivering complex, multi-discipline projects on time and within budget. - Proficiency with project management software (MS Project, Primavera, etc.) and standard business tools (Excel, PowerPoint). - Exceptional communication, negotiation, and stakeholder management skills. - Willingness and ability to travel to project sites as needed. - Commitment to safety, quality, and regulatory compliance. Preferred Qualifications - PMP, PMI-ACP, or equivalent project management certification. - Experience in cleared, government, or high-security environments. - Experience leading projects across multiple geographic markets or remote sites. - Familiarity with modular and prefabricated data center systems. - Background in hiring, mentoring, and developing project teams. What We Offer - Competitive compensation and performance-based incentives. - Comprehensive benefits package including medical, dental, vision, and life insurance. - Career growth opportunities in a rapidly expanding company. - Exposure to innovative, cutting-edge projects in AI, HPC, hyperscale, and high-security environments. - Collaborative culture built on innovation, teamwork, and autonomy. Compensation $100,000—$155,000 USD Benefits - Medical, Dental, and Vision Insurance (Cigna). - 401(k) Retirement Plan with company match and profit-sharing opportunities. - Employer-Paid Life Insurance (1x salary). - Short-Term Disability (company paid). - Voluntary benefits including Long-Term Disability, supplemental life insurance, Accident, Critical Illness, and Hospital Indemnity coverage. - Paid Time Off (up to 160 hours annually). - 7 paid holidays plus 1 floating holiday. - Birthday Time Off (8 hours). - Paid Parental Leave (8 weeks maternity, 2 weeks paternity, concurrent with FMLA). - Volunteer Time Off (40 hours annually). - Boot Reimbursement (up to $150 annually). - Tool Reimbursement ($250 annually). - Tuition Reimbursement (up to $5,000 annually).
Technology

Mechanic Advisor
Manager of Client Success
Mid
On-site
Philadelphia, PA
🏢 Summary: Leadership role overseeing Customer Success Managers across enterprise and scaled segments, focused on building scalable account health frameworks and driving proactive retention. The position blends strategic operations, data-driven performance management, and team mentorship in a SaaS environment. The goal is to standardize processes, implement health scoring systems, and improve global customer retention. 🗂️ Requirements: 2+ years managing a Customer Success team or 4+ years as Senior/Lead CSM, Experience managing Enterprise (high-touch) and Scaled/Digital (tech-touch) accounts, Experience conducting QBRs and managing multi-stakeholder accounts, Proficiency using CRM, BI tools, or Excel for health tracking and churn prediction, Experience designing and implementing scalable processes, tools, or playbooks, Ability to define KPIs and manage team performance, Experience building account health scoring models 📃 Skills: CRM, BI, Excel, Gainsight, Vitally, ChurnZero, DataVisualization, Automation, EmailMarketing, SaaS 🏢 Description: About the Role As the Manager of Client Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to high-volume Scaled segments. Reporting to the Director of Customer Success, you will act as the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize Customer Success operations by building a unified "Account Health" framework that works for every customer, regardless of size. You will provide the strategic structure needed to transform informal knowledge into repeatable, data-driven playbooks that drive global retention. You Will Segment the Strategy: Define and iterate on engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency. Build the Health Engine: Develop a standardized Account Health Scoring system that identifies risk across the 1,000+ account base. Operationalize the Knowledge Base: Transition the team from informal collaboration to a structured internal knowledge base and formal playbooks. Drive Proactive Retention: Use leading indicators to trigger outreach before a customer is at risk. Mentor & Measure: Manage day-to-day performance of the Customer Success team, using clear KPIs to drive accountability and professional growth. You Have Must Have: Leadership Experience: 2+ years managing a Customer Success team or 4+ years as a Senior/Lead CSM ready for the next step. Versatile CS Background: Experience managing both Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication). Analytical Proficiency: Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on team performance. Systems Thinking: Ability to design scalable processes and successfully implement new tools, workflows, or playbooks. High Emotional Intelligence: Coaching-first management style suited to a collaborative culture. Nice to Have: Technical Literacy: Ability to work with advanced data visualization tools. CS Ops Familiarity: Experience selecting or implementing a CS platform (e.g., Gainsight, Vitally, ChurnZero). Experience with the automotive industry. Interview Process 1. Initial Screen - 30min 2. Hiring Manager Interview - 60min 3. Case Study Assessment - 45min Problem Solving Exercise - 60min 4. Cross-Functional Interview - 30min Completion of the Wonderlic Assessment (20–30min) is required before the end of the process. We Offer 100% remote work environment Medical, Dental and Vision insurance within 30 days 100% employer-paid medical insurance Equity package Flexible PTO with 15 days minimum Generous Parental Leave FSA and HSA options 401(k) Growth & Wellness Stipend WFH Equipment Opportunity to work with the latest technology Collaborative, high ownership culture Opportunities for development and career growth
Technology
Team Up
Project Management Office Team Lead (k/m)
Senior
Hybrid
Warsaw, Poland
🏢 Summary: Leadership role responsible for managing and scaling a team of Project Managers delivering IT projects in cybersecurity and cloud environments for external clients. The position focuses on standardizing project management practices, ensuring high delivery quality, and collaborating closely with sales and delivery teams. It offers stable employment and involvement in advanced digital transformation initiatives. 🗂️ Requirements: Several years of experience managing IT projects, Experience in cybersecurity or cloud projects, Experience delivering projects for external clients, Experience managing a team of Project Managers, Project management certification (PRINCE2, PMP, AgilePM or PSM), English proficiency at minimum C1 level 📃 Skills: PRINCE2, PMP, AgilePM, PSM, Cloud, Cybersecurity, ProjectManagement, IT, English 🏢 Description: Dla naszego klienta , doświadczonej firmy doradczej wspierającej organizacje w transformacji cyfrowej, bezpieczeństwie IT oraz wdrażaniu nowoczesnych rozwiązań z obszaru Cloud, Network Security i Identity Security, poszukujemy Team Leadera odpowiedzialnego za zespół Project Managerów: Twoja rola Nadzorowanie jakości oraz ujednolicanie sposobu realizacji projektów u klientów zewnętrznych Kierowanie zespołem Project Managerów, jego rozwój oraz zwiększanie skali działania Tworzenie i doskonalenie standardów zarządzania projektami Ścisła współpraca z działami sprzedaży i realizacji (delivery) Oferta Stabilne warunki zatrudnienia Możliwość rozwoju kompetencji i udziału w ciekawych projektach Atrakcyjne wynagrodzenie wraz z systemem premiowym Przyjazna, wspierająca atmosfera współpracy Pakiet benefitów: karta MultiSport, opieka medyczna, dofinansowanie nauki języka angielskiego Wymagania Kilkuletnia praktyka w kierowaniu projektami IT, szczególnie w obszarze cyberbezpieczeństwa lub rozwiązań chmurowych Doświadczenie w realizacji projektów po stronie dostawcy usług, na rzecz klientów zewnętrznych Praktyka w zarządzaniu zespołem Project Managerów Posiadanie certyfikatów potwierdzających kompetencje w zarządzaniu projektami, takich jak PRINCE2, PMP, AgilePM czy PSM Rozwinięte zdolności komunikacyjne, analityczne, negocjacyjne oraz umiejętność podejmowania decyzji Biegła znajomość języka angielskiego, minimum na poziomie C1
