Payroll Manager

🏢 Summary: The Payroll Manager role is responsible for end-to-end payroll operations for a complex, multi-state healthcare workforce, ensuring accurate, compliant, and timely pay across clinical, corporate, and contractor populations. This position oversees payroll processing, tax compliance, audits, systems configuration, and cross-functional collaboration to support scalable growth. The role requires deep expertise in payroll operations, regulatory compliance, and payroll systems management. 🗂️ Requirements: 7+ years progressive payroll experience, Experience owning multi-state, multi-unit payroll, Experience supporting hourly, salaried, and contractor populations, Strong knowledge of payroll tax compliance, Knowledge of federal, state, and local wage-and-hour laws, Experience managing payroll audits and tax notices, Experience administering 401(k) and benefit-related deductions, Hands-on experience with payroll and timekeeping systems, Advanced Excel skills, Ability to work in central or east coast time zones 📃 Skills: Payroll, UKG, ADP, Workday, Excel, Tax, Compliance, 401k, Auditing, Timekeeping 🏢 Description: At Tend, how we pay our people is one of the most tangible ways we build trust. The Payroll Manager owns the end-to-end payroll experience for a complex, multi-state healthcare workforce that includes clinical teams, corporate employees, and contractors. This role blends deep payroll expertise with operational excellence and cross-functional partnership to ensure every team member is paid accurately, compliantly, and on time — while helping Tend scale responsibly as we grow. This position is hybrid if Nashville-based (Tuesdays and Wednesday in office) or remote if based outside of Nashville. Candidates must be based in central or east coast time zones. What You'll Do Payroll Operations & Processing Own and execute bi-weekly payroll for a multi-state, multi-entity healthcare workforce across clinical studios and corporate teams. Ensure accurate processing for hourly, salaried, and contractor populations, including multiple pay cycles, rates, and premium structures. Manage complex pay components including shift differentials, clinical premiums, overtime, blended rates, state-specific rules, and retroactive adjustments. Oversee payroll inputs including time and attendance, PTO, leaves of absence, bonuses, commissions, and off-cycle payments. Process and reconcile 401(k) and other benefit-related payroll deductions, including employee contributions, employer matches, and loan repayments. Compliance, Tax & Regulatory Management Ensure compliance with federal, state, and local wage-and-hour laws, with particular attention to healthcare and state-specific requirements. Manage payroll tax setup, filings, deposits, reconciliations, and agency notices in partnership with payroll vendors. Own year-end processes including W-2s, 1099s, and all required state and federal reporting. Audits, Controls & Financial Integrity Conduct payroll audits, reconciliations, and internal controls to ensure accuracy, compliance, and financial integrity. Partner with Finance on payroll accruals, general ledger alignment, and labor reporting for clinical and corporate teams. Systems, Tools & Process Improvement Serve as system owner for payroll and timekeeping platforms, ensuring pay rules, premiums, and state requirements are correctly configured. Lead continuous improvement of payroll processes, documentation, and controls to support scale and a strong team member experience. Cross-Functional Partnership & Support Act as a trusted partner to People, Finance, Legal, and Studio leaders on complex payroll and pay practice questions. Who You Are Tend Values Tend to Others: You deliver accurate, timely payroll outcomes that build trust with every team member and protect Tend's financial integrity. Embrace Our Differences: You respect the needs of a diverse, multi-state workforce and adapt payroll solutions to meet different roles, markets, and situations. Be Brave Enough to Lead: You raise risks, address errors, and push for better systems and controls — even when it's uncomfortable or complex. Savor the Ride: You bring calm, clarity, and positive energy to high-volume payroll cycles and help others feel supported through change. Rooted in Growth: You seek feedback, learn from mistakes, and continuously improve how you operate and lead. Role-Based Competencies Make It Right Every Time: You own payroll outcomes end-to-end and hold yourself and partners accountable for accuracy, compliance, and follow-through. Build Smart Systems: You design, document, and improve payroll processes that scale with Tend while reducing risk and manual effort. Make It Make Sense: You explain complex payroll and compliance topics in a clear, empathetic way that builds confidence and trust across the organization. What You Have 7+ years of progressive payroll experience, including ownership of multi-state, multi-unit payroll in healthcare or similarly complex environments. Deep experience supporting hourly, salaried, and contractor populations, including clinical teams with shift-based scheduling and premium pay. Strong working knowledge of payroll tax compliance, wage-and-hour laws, and healthcare-specific pay practices. Hands-on experience managing payroll audits, tax notices, garnishments, and regulatory inquiries. Experience administering 401(k) and other benefit-related payroll deductions in partnership with Total Rewards and Finance. Advanced experience with payroll and timekeeping systems (UKG preferred; ADP, Workday, or similar platforms). Strong Excel and reporting skills for audits, reconciliations, and leadership reporting. A high bar for accuracy, strong organization, and the ability to operate calmly and effectively in fast-paced, high-volume environments. A collaborative, service-oriented mindset with the ability to build trust and influence across People, Finance, Legal, and Studio teams. What We Offer: We believe taking care of people starts with taking care of our own. Here's how we've got you covered at Tend: Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills. Plan for the Future - 401(k) plan to help you plan for your nest egg. Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real. ️ Smart Spending Options - We've got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further. Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive. Bonus Eligible - Annual bonus based on company and individual performance Pay Range$95,000—$125,000 USDTend is an Equal Opportunity Employer. We're committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal and Compliance Notice: Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Agency and recruiter notice: Tend does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters. Any candidate submitted to Tend without a signed search agreement in place will not be considered a referred candidate, and Tend will not pay a fee for any resulting hire. If you're interested in partnering with our Talent team, please reach out to talent@hellotend.com before submitting candidates. Your privacy matters. To learn more about how we collect, use, and protect your information, please review our privacy policy here.

🏢 Summary: The Payroll Manager oversees end-to-end, bi-weekly payroll operations for a complex, multi-state healthcare workforce, ensuring accurate, compliant, and timely compensation across clinical, corporate, and contractor populations. This role manages payroll processing, tax compliance, audits, benefits deductions, and system configuration while partnering closely with Finance, Legal, and People teams. The position supports process improvement and scalable payroll systems in a high-volume, regulated environment. 🗂️ Requirements: 7+ years progressive payroll experience, Experience owning multi-state, multi-unit payroll, Healthcare or complex workforce payroll experience, Experience supporting hourly, salaried, and contractor populations, Knowledge of payroll tax compliance and wage-and-hour laws, Experience with payroll audits, tax notices, and garnishments, Experience administering 401(k) and payroll-related benefits deductions, Advanced experience with payroll and timekeeping systems, Strong Excel and reporting skills, Ability to work in central or east coast time zones 📃 Skills: Payroll, UKG, ADP, Workday, Excel, Tax, Compliance, Timekeeping, Auditing, Reporting, 401k, Garnishments, Reconciliation 🏢 Description: At Tend, how we pay our people is one of the most tangible ways we build trust. The Payroll Manager owns the end-to-end payroll experience for a complex, multi-state healthcare workforce that includes clinical teams, corporate employees, and contractors. This role blends deep payroll expertise with operational excellence and cross-functional partnership to ensure every team member is paid accurately, compliantly, and on time — while helping Tend scale responsibly as we grow. This position is hybrid if Nashville-based (Tuesdays and Wednesday in office) or remote if based outside of Nashville. Candidates must be based in central or east coast time zones. What You'll Do Payroll Operations & Processing Own and execute bi-weekly payroll for a multi-state, multi-entity healthcare workforce across clinical studios and corporate teams. Ensure accurate processing for hourly, salaried, and contractor populations, including multiple pay cycles, rates, and premium structures. Manage complex pay components including shift differentials, clinical premiums, overtime, blended rates, state-specific rules, and retroactive adjustments. Oversee payroll inputs including time and attendance, PTO, leaves of absence, bonuses, commissions, and off-cycle payments. Process and reconcile 401(k) and other benefit-related payroll deductions, including employee contributions, employer matches, and loan repayments. Compliance, Tax & Regulatory Management Ensure compliance with federal, state, and local wage-and-hour laws, with particular attention to healthcare and state-specific requirements. Manage payroll tax setup, filings, deposits, reconciliations, and agency notices in partnership with payroll vendors. Own year-end processes including W-2s, 1099s, and all required state and federal reporting. Audits, Controls & Financial Integrity Conduct payroll audits, reconciliations, and internal controls to ensure accuracy, compliance, and financial integrity. Partner with Finance on payroll accruals, general ledger alignment, and labor reporting for clinical and corporate teams. Systems, Tools & Process Improvement Serve as system owner for payroll and timekeeping platforms, ensuring pay rules, premiums, and state requirements are correctly configured. Lead continuous improvement of payroll processes, documentation, and controls to support scale and a strong team member experience. Cross-Functional Partnership & Support Act as a trusted partner to People, Finance, Legal, and Studio leaders on complex payroll and pay practice questions. Who You Are Tend Values Tend to Others: You deliver accurate, timely payroll outcomes that build trust with every team member and protect Tend's financial integrity. Embrace Our Differences: You respect the needs of a diverse, multi-state workforce and adapt payroll solutions to meet different roles, markets, and situations. Be Brave Enough to Lead: You raise risks, address errors, and push for better systems and controls — even when it's uncomfortable or complex. Savor the Ride: You bring calm, clarity, and positive energy to high-volume payroll cycles and help others feel supported through change. Rooted in Growth: You seek feedback, learn from mistakes, and continuously improve how you operate and lead. Role-Based Competencies Make It Right Every Time: You own payroll outcomes end-to-end and hold yourself and partners accountable for accuracy, compliance, and follow-through. Build Smart Systems: You design, document, and improve payroll processes that scale with Tend while reducing risk and manual effort. Make It Make Sense: You explain complex payroll and compliance topics in a clear, empathetic way that builds confidence and trust across the organization. What You Have 7+ years of progressive payroll experience, including ownership of multi-state, multi-unit payroll in healthcare or similarly complex environments. Deep experience supporting hourly, salaried, and contractor populations, including clinical teams with shift-based scheduling and premium pay. Strong working knowledge of payroll tax compliance, wage-and-hour laws, and healthcare-specific pay practices. Hands-on experience managing payroll audits, tax notices, garnishments, and regulatory inquiries. Experience administering 401(k) and other benefit-related payroll deductions in partnership with Total Rewards and Finance. Advanced experience with payroll and timekeeping systems (UKG preferred; ADP, Workday, or similar platforms). Strong Excel and reporting skills for audits, reconciliations, and leadership reporting. A high bar for accuracy, strong organization, and the ability to operate calmly and effectively in fast-paced, high-volume environments. A collaborative, service-oriented mindset with the ability to build trust and influence across People, Finance, Legal, and Studio teams. What We Offer: We believe taking care of people starts with taking care of our own. Here's how we've got you covered at Tend: Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills. Plan for the Future - 401(k) plan to help you plan for your nest egg. Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real. ️ Smart Spending Options - We've got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further. Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive. Bonus Eligible - Annual bonus based on company and individual performance Pay Range$95,000—$125,000 USDTend is an Equal Opportunity Employer. We're committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal and Compliance Notice: Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Agency and recruiter notice: Tend does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters. Any candidate submitted to Tend without a signed search agreement in place will not be considered a referred candidate, and Tend will not pay a fee for any resulting hire. If you're interested in partnering with our Talent team, please reach out to talent@hellotend.com before submitting candidates. Your privacy matters. To learn more about how we collect, use, and protect your information, please review our privacy policy here.

🏢 Summary: The Payroll Manager owns end-to-end, bi-weekly payroll operations for a complex, multi-state healthcare workforce, ensuring accurate, compliant, and timely pay across clinical, corporate, and contractor populations. This role manages payroll processing, tax compliance, audits, system configuration, and cross-functional reporting while supporting organizational growth. It requires deep expertise in multi-state payroll, healthcare pay structures, and payroll systems. 🗂️ Requirements: 7+ years progressive payroll experience, Experience owning multi-state, multi-unit payroll, Healthcare or complex workforce payroll experience, Experience supporting hourly, salaried, and contractor populations, Knowledge of payroll tax compliance and wage-and-hour laws, Experience managing payroll audits and tax notices, Experience administering 401(k) and benefit-related deductions, Hands-on experience with payroll and timekeeping systems, Advanced Excel and reporting skills 📃 Skills: Payroll, UKG, ADP, Workday, Excel, Tax, Compliance, 401k, Timekeeping, Auditing, Reporting, Reconciliation 🏢 Description: At Tend, how we pay our people is one of the most tangible ways we build trust. The Payroll Manager owns the end-to-end payroll experience for a complex, multi-state healthcare workforce that includes clinical teams, corporate employees, and contractors. This role blends deep payroll expertise with operational excellence and cross-functional partnership to ensure every team member is paid accurately, compliantly, and on time — while helping Tend scale responsibly as we grow. This position is hybrid if Nashville-based (Tuesdays and Wednesday in office) or remote if based outside of Nashville. Candidates must be based in central or east coast time zones. What You'll Do Payroll Operations & Processing Own and execute bi-weekly payroll for a multi-state, multi-entity healthcare workforce across clinical studios and corporate teams. Ensure accurate processing for hourly, salaried, and contractor populations, including multiple pay cycles, rates, and premium structures. Manage complex pay components including shift differentials, clinical premiums, overtime, blended rates, state-specific rules, and retroactive adjustments. Oversee payroll inputs including time and attendance, PTO, leaves of absence, bonuses, commissions, and off-cycle payments. Process and reconcile 401(k) and other benefit-related payroll deductions, including employee contributions, employer matches, and loan repayments. Compliance, Tax & Regulatory Management Ensure compliance with federal, state, and local wage-and-hour laws, with particular attention to healthcare and state-specific requirements. Manage payroll tax setup, filings, deposits, reconciliations, and agency notices in partnership with payroll vendors. Own year-end processes including W-2s, 1099s, and all required state and federal reporting. Audits, Controls & Financial Integrity Conduct payroll audits, reconciliations, and internal controls to ensure accuracy, compliance, and financial integrity. Partner with Finance on payroll accruals, general ledger alignment, and labor reporting for clinical and corporate teams. Systems, Tools & Process Improvement Serve as system owner for payroll and timekeeping platforms, ensuring pay rules, premiums, and state requirements are correctly configured. Lead continuous improvement of payroll processes, documentation, and controls to support scale and a strong team member experience. Cross-Functional Partnership & Support Act as a trusted partner to People, Finance, Legal, and Studio leaders on complex payroll and pay practice questions. Who You Are Tend Values Tend to Others: You deliver accurate, timely payroll outcomes that build trust with every team member and protect Tend's financial integrity. Embrace Our Differences: You respect the needs of a diverse, multi-state workforce and adapt payroll solutions to meet different roles, markets, and situations. Be Brave Enough to Lead: You raise risks, address errors, and push for better systems and controls — even when it's uncomfortable or complex. Savor the Ride: You bring calm, clarity, and positive energy to high-volume payroll cycles and help others feel supported through change. Rooted in Growth: You seek feedback, learn from mistakes, and continuously improve how you operate and lead. Role-Based Competencies Make It Right Every Time: You own payroll outcomes end-to-end and hold yourself and partners accountable for accuracy, compliance, and follow-through. Build Smart Systems: You design, document, and improve payroll processes that scale with Tend while reducing risk and manual effort. Make It Make Sense: You explain complex payroll and compliance topics in a clear, empathetic way that builds confidence and trust across the organization. What You Have 7+ years of progressive payroll experience, including ownership of multi-state, multi-unit payroll in healthcare or similarly complex environments. Deep experience supporting hourly, salaried, and contractor populations, including clinical teams with shift-based scheduling and premium pay. Strong working knowledge of payroll tax compliance, wage-and-hour laws, and healthcare-specific pay practices. Hands-on experience managing payroll audits, tax notices, garnishments, and regulatory inquiries. Experience administering 401(k) and other benefit-related payroll deductions in partnership with Total Rewards and Finance. Advanced experience with payroll and timekeeping systems (UKG preferred; ADP, Workday, or similar platforms). Strong Excel and reporting skills for audits, reconciliations, and leadership reporting. A high bar for accuracy, strong organization, and the ability to operate calmly and effectively in fast-paced, high-volume environments. A collaborative, service-oriented mindset with the ability to build trust and influence across People, Finance, Legal, and Studio teams. What We Offer: We believe taking care of people starts with taking care of our own. Here's how we've got you covered at Tend: Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills. Plan for the Future - 401(k) plan to help you plan for your nest egg. Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real. ️ Smart Spending Options - We've got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further. Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive. Bonus Eligible - Annual bonus based on company and individual performance Pay Range$95,000—$125,000 USDTend is an Equal Opportunity Employer. We're committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal and Compliance Notice: Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Agency and recruiter notice: Tend does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters. Any candidate submitted to Tend without a signed search agreement in place will not be considered a referred candidate, and Tend will not pay a fee for any resulting hire. If you're interested in partnering with our Talent team, please reach out to talent@hellotend.com before submitting candidates. Your privacy matters. To learn more about how we collect, use, and protect your information, please review our privacy policy here.

🏢 Summary: The Payroll Manager owns end-to-end bi-weekly payroll operations for a complex, multi-state healthcare workforce, ensuring accurate, compliant, and timely pay across clinical, corporate, and contractor populations. This role oversees payroll processing, tax compliance, audits, benefits deductions, and system configuration while partnering cross-functionally with Finance, People, and Legal teams. The position supports scalable payroll systems and controls in a fast-paced, high-volume environment. 🗂️ Requirements: 7+ years progressive payroll experience, Multi-state, multi-unit payroll ownership, Experience with hourly, salaried, and contractor payroll, Knowledge of payroll tax compliance, Knowledge of federal, state, and local wage-and-hour laws, Experience with payroll audits and tax notices, Experience administering 401(k) payroll deductions, Hands-on experience with payroll and timekeeping systems, Advanced Excel skills, Ability to work in high-volume payroll environment 📃 Skills: Payroll, UKG, ADP, Workday, Excel, Timekeeping, Tax, Compliance, 401k, Auditing, Reporting 🏢 Description: At Tend, how we pay our people is one of the most tangible ways we build trust. The Payroll Manager owns the end-to-end payroll experience for a complex, multi-state healthcare workforce that includes clinical teams, corporate employees, and contractors. This role blends deep payroll expertise with operational excellence and cross-functional partnership to ensure every team member is paid accurately, compliantly, and on time — while helping Tend scale responsibly as we grow. This position is hybrid if Nashville-based (Tuesdays and Wednesday in office) or remote if based outside of Nashville. Candidates must be based in central or east coast time zones. What You'll Do Payroll Operations & Processing Own and execute bi-weekly payroll for a multi-state, multi-entity healthcare workforce across clinical studios and corporate teams. Ensure accurate processing for hourly, salaried, and contractor populations, including multiple pay cycles, rates, and premium structures. Manage complex pay components including shift differentials, clinical premiums, overtime, blended rates, state-specific rules, and retroactive adjustments. Oversee payroll inputs including time and attendance, PTO, leaves of absence, bonuses, commissions, and off-cycle payments. Process and reconcile 401(k) and other benefit-related payroll deductions, including employee contributions, employer matches, and loan repayments. Compliance, Tax & Regulatory Management Ensure compliance with federal, state, and local wage-and-hour laws, with particular attention to healthcare and state-specific requirements. Manage payroll tax setup, filings, deposits, reconciliations, and agency notices in partnership with payroll vendors. Own year-end processes including W-2s, 1099s, and all required state and federal reporting. Audits, Controls & Financial Integrity Conduct payroll audits, reconciliations, and internal controls to ensure accuracy, compliance, and financial integrity. Partner with Finance on payroll accruals, general ledger alignment, and labor reporting for clinical and corporate teams. Systems, Tools & Process Improvement Serve as system owner for payroll and timekeeping platforms, ensuring pay rules, premiums, and state requirements are correctly configured. Lead continuous improvement of payroll processes, documentation, and controls to support scale and a strong team member experience. Cross-Functional Partnership & Support Act as a trusted partner to People, Finance, Legal, and Studio leaders on complex payroll and pay practice questions. Who You Are Tend Values Tend to Others: You deliver accurate, timely payroll outcomes that build trust with every team member and protect Tend's financial integrity. Embrace Our Differences: You respect the needs of a diverse, multi-state workforce and adapt payroll solutions to meet different roles, markets, and situations. Be Brave Enough to Lead: You raise risks, address errors, and push for better systems and controls — even when it's uncomfortable or complex. Savor the Ride: You bring calm, clarity, and positive energy to high-volume payroll cycles and help others feel supported through change. Rooted in Growth: You seek feedback, learn from mistakes, and continuously improve how you operate and lead. Role-Based Competencies Make It Right Every Time: You own payroll outcomes end-to-end and hold yourself and partners accountable for accuracy, compliance, and follow-through. Build Smart Systems: You design, document, and improve payroll processes that scale with Tend while reducing risk and manual effort. Make It Make Sense: You explain complex payroll and compliance topics in a clear, empathetic way that builds confidence and trust across the organization. What You Have 7+ years of progressive payroll experience, including ownership of multi-state, multi-unit payroll in healthcare or similarly complex environments. Deep experience supporting hourly, salaried, and contractor populations, including clinical teams with shift-based scheduling and premium pay. Strong working knowledge of payroll tax compliance, wage-and-hour laws, and healthcare-specific pay practices. Hands-on experience managing payroll audits, tax notices, garnishments, and regulatory inquiries. Experience administering 401(k) and other benefit-related payroll deductions in partnership with Total Rewards and Finance. Advanced experience with payroll and timekeeping systems (UKG preferred; ADP, Workday, or similar platforms). Strong Excel and reporting skills for audits, reconciliations, and leadership reporting. A high bar for accuracy, strong organization, and the ability to operate calmly and effectively in fast-paced, high-volume environments. A collaborative, service-oriented mindset with the ability to build trust and influence across People, Finance, Legal, and Studio teams. What We Offer: We believe taking care of people starts with taking care of our own. Here's how we've got you covered at Tend: Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills. Plan for the Future - 401(k) plan to help you plan for your nest egg. Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real. ️ Smart Spending Options - We've got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further. Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive. Bonus Eligible - Annual bonus based on company and individual performance Pay Range$95,000—$125,000 USDTend is an Equal Opportunity Employer. We're committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal and Compliance Notice: Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Agency and recruiter notice: Tend does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters. Any candidate submitted to Tend without a signed search agreement in place will not be considered a referred candidate, and Tend will not pay a fee for any resulting hire. If you're interested in partnering with our Talent team, please reach out to talent@hellotend.com before submitting candidates. Your privacy matters. To learn more about how we collect, use, and protect your information, please review our privacy policy here.

🏢 Summary: The Payroll Manager leads end-to-end, bi-weekly payroll operations for a complex, multi-state healthcare workforce, ensuring accurate, compliant, and timely compensation across clinical and corporate teams. The role combines payroll processing, tax and regulatory compliance, audits, and system ownership while partnering closely with Finance, Legal, and People teams. It focuses on scaling payroll processes, strengthening controls, and optimizing systems to support organizational growth. 🗂️ Requirements: 7+ years progressive payroll experience, Experience managing multi-state, multi-entity payroll, Experience in healthcare or complex workforce environments, Experience supporting hourly, salaried, and contractor populations, Knowledge of payroll tax compliance and wage-and-hour laws, Experience handling payroll audits, tax notices, and garnishments, Experience administering 401(k) and benefit-related deductions, Hands-on experience with payroll and timekeeping systems, Advanced Excel skills, Ability to operate in high-volume payroll environments 📃 Skills: Payroll, Compliance, Tax, Auditing, Reconciliation, Excel, UKG, ADP, Workday, Timekeeping, 401k, Reporting 🏢 Description: At Tend, how we pay our people is one of the most tangible ways we build trust. The Payroll Manager owns the end-to-end payroll experience for a complex, multi-state healthcare workforce that includes clinical teams, corporate employees, and contractors. This role blends deep payroll expertise with operational excellence and cross-functional partnership to ensure every team member is paid accurately, compliantly, and on time — while helping Tend scale responsibly as we grow. This position is hybrid if Nashville-based (Tuesdays and Wednesday in office) or remote if based outside of Nashville. Candidates must be based in central or east coast time zones. What You'll Do Payroll Operations & Processing Own and execute bi-weekly payroll for a multi-state, multi-entity healthcare workforce across clinical studios and corporate teams. Ensure accurate processing for hourly, salaried, and contractor populations, including multiple pay cycles, rates, and premium structures. Manage complex pay components including shift differentials, clinical premiums, overtime, blended rates, state-specific rules, and retroactive adjustments. Oversee payroll inputs including time and attendance, PTO, leaves of absence, bonuses, commissions, and off-cycle payments. Process and reconcile 401(k) and other benefit-related payroll deductions, including employee contributions, employer matches, and loan repayments. Compliance, Tax & Regulatory Management Ensure compliance with federal, state, and local wage-and-hour laws, with particular attention to healthcare and state-specific requirements. Manage payroll tax setup, filings, deposits, reconciliations, and agency notices in partnership with payroll vendors. Own year-end processes including W-2s, 1099s, and all required state and federal reporting. Audits, Controls & Financial Integrity Conduct payroll audits, reconciliations, and internal controls to ensure accuracy, compliance, and financial integrity. Partner with Finance on payroll accruals, general ledger alignment, and labor reporting for clinical and corporate teams. Systems, Tools & Process Improvement Serve as system owner for payroll and timekeeping platforms, ensuring pay rules, premiums, and state requirements are correctly configured. Lead continuous improvement of payroll processes, documentation, and controls to support scale and a strong team member experience. Cross-Functional Partnership & Support Act as a trusted partner to People, Finance, Legal, and Studio leaders on complex payroll and pay practice questions. Who You Are Tend Values Tend to Others: You deliver accurate, timely payroll outcomes that build trust with every team member and protect Tend's financial integrity. Embrace Our Differences: You respect the needs of a diverse, multi-state workforce and adapt payroll solutions to meet different roles, markets, and situations. Be Brave Enough to Lead: You raise risks, address errors, and push for better systems and controls — even when it's uncomfortable or complex. Savor the Ride: You bring calm, clarity, and positive energy to high-volume payroll cycles and help others feel supported through change. Rooted in Growth: You seek feedback, learn from mistakes, and continuously improve how you operate and lead. Role-Based Competencies Make It Right Every Time: You own payroll outcomes end-to-end and hold yourself and partners accountable for accuracy, compliance, and follow-through. Build Smart Systems: You design, document, and improve payroll processes that scale with Tend while reducing risk and manual effort. Make It Make Sense: You explain complex payroll and compliance topics in a clear, empathetic way that builds confidence and trust across the organization. What You Have 7+ years of progressive payroll experience, including ownership of multi-state, multi-unit payroll in healthcare or similarly complex environments. Deep experience supporting hourly, salaried, and contractor populations, including clinical teams with shift-based scheduling and premium pay. Strong working knowledge of payroll tax compliance, wage-and-hour laws, and healthcare-specific pay practices. Hands-on experience managing payroll audits, tax notices, garnishments, and regulatory inquiries. Experience administering 401(k) and other benefit-related payroll deductions in partnership with Total Rewards and Finance. Advanced experience with payroll and timekeeping systems (UKG preferred; ADP, Workday, or similar platforms). Strong Excel and reporting skills for audits, reconciliations, and leadership reporting. A high bar for accuracy, strong organization, and the ability to operate calmly and effectively in fast-paced, high-volume environments. A collaborative, service-oriented mindset with the ability to build trust and influence across People, Finance, Legal, and Studio teams. What We Offer: We believe taking care of people starts with taking care of our own. Here's how we've got you covered at Tend: Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills. Plan for the Future - 401(k) plan to help you plan for your nest egg. Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real. ️ Smart Spending Options - We've got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further. Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive. Bonus Eligible - Annual bonus based on company and individual performance Pay Range$95,000—$125,000 USDTend is an Equal Opportunity Employer. We're committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal and Compliance Notice: Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Agency and recruiter notice: Tend does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters. Any candidate submitted to Tend without a signed search agreement in place will not be considered a referred candidate, and Tend will not pay a fee for any resulting hire. If you're interested in partnering with our Talent team, please reach out to talent@hellotend.com before submitting candidates. Your privacy matters. To learn more about how we collect, use, and protect your information, please review our privacy policy here.

🏢 Summary: Contract, fully remote Sourcing & CRM Program Manager role focused on building and managing proactive clinical talent pipelines for Dentists, Hygienists, and Dental Assistants. The position owns end-to-end sourcing strategy, CRM campaigns, Greenhouse administration, and recruiting analytics to drive pipeline health and hiring outcomes. This role combines advanced sourcing, marketing-driven outreach, and ATS reporting to strengthen clinical hiring infrastructure. 🗂️ Requirements: 3+ years sourcing or talent acquisition experience, Hands-on CRM experience (segmentation, nurture campaigns, multi-touch outreach, data uploads, tagging), Advanced Boolean sourcing skills, Experience with LinkedIn Recruiter and niche sourcing channels, Greenhouse ATS administration experience (job setup, templates, workflows, reporting), Ability to build dashboards and analyze recruiting data, Strong written communication skills, Ability to work independently in a remote environment 📃 Skills: Boolean, LinkedIn, Greenhouse, CRM, ATS, Dashboards, Reporting, A/B testing, Segmentation, Data analysis 🏢 Description: At Tend, we're redefining what it means to go to the dentist — thoughtfully designed studios, exceptional clinicians, and technology that makes care feel seamless. Behind every great studio experience is a team of talented clinicians, and behind every great hire is a sourcing strategy that actually works. We're looking for a Sourcing & CRM Program Manager to own top-of-funnel pipeline building for our clinical roles — Dentists, Hygienists, and Dental Assistants — across Tend's growing studio footprint. This is not a passive sourcing seat. You'll build and execute an outreach strategy, own the CRM end-to-end, keep Greenhouse running cleanly, and bring a marketer's mindset to how we engage and nurture clinical talent. You're equally comfortable analyzing pipeline data and crafting a personalized outreach sequence that actually gets a response. This is a contract role (with contract-to-hire potential) reporting to the VP of Talent Acquisition. It's fully remote and US-based. What You'll Do Clinical Sourcing & Pipeline Building Own proactive sourcing strategy for Dentists, Hygienists, and Dental Assistants across studio markets — building diverse, qualified pipelines that match growth plans and studio opening calendars. Use advanced Boolean, LinkedIn Recruiter, dental school databases, association directories, niche job boards, and creative channels to surface passive candidates who aren't actively looking. Qualify leads and transition high-potential candidates to recruiters with clear context and warm handoffs. Craft personalized, on-brand outreach and continuously test and refine messaging to improve response and conversion rates. CRM Strategy, Campaigns & Nurture Own the clinical CRM — segment talent pools, build nurture campaigns, and maintain engagement between pipeline entry and interview readiness. Design and execute multi-touch outreach sequences informed by response and conversion data. Import, tag, and segment external contacts from databases, associations, events, and purchased lists. Maintain clean, well-tagged candidate data to support accurate reporting and insights. Greenhouse Administration & ATS Management Act as a Greenhouse power user and day-to-day administrator — update job templates, scorecards, approval workflows, permissions, and dashboards. Ensure ATS data integrity and consistent candidate stage movement. Build and maintain recruiting reports tracking pipeline health, sourcing effectiveness, conversion rates, and time-to-fill. Support testing and optimization of sourcing and recruitment technologies. Operational Effectiveness & Team Support Track compensation trends, competitor activity, and labor market data to inform outreach and hiring strategy. Contribute to a fast, thoughtful, high-quality recruiting culture. What You Have 3+ years of sourcing or talent acquisition experience with proactive pipeline ownership. Hands-on CRM experience including segmentation, nurture campaigns, outreach sequences, data uploads, tagging strategy, and measurable engagement outcomes. Advanced sourcing skills using Boolean, LinkedIn Recruiter, niche job boards, association directories, and creative channels. Greenhouse experience as both user and administrator including job setup, templates, workflows, permissions, and reporting. Comfort with outreach sequencing, A/B testing messaging, and funnel conversion thinking. Strong reporting orientation with dashboard building and data interpretation skills. Clear, concise written communication skills. Ability to work independently in a remote environment. Highly Preferred Experience Background in dental, DSO, veterinary, medical, or multi-site healthcare talent markets. Experience with outbound sourcing tools. Exposure to employer branding, referral programs, or recruiting marketing initiatives. Familiarity with workforce planning, market mapping, or compensation benchmarking. Physical Requirements Ability to sit and work at a computer for extended periods. Adequate vision to read screens, documents, and reporting dashboards. Manual dexterity to operate a keyboard and mouse. Ability to communicate effectively via phone, video, email, and messaging. Occasional travel for team meetings, recruiting events, or studio visits. Pay Range $35—$45 USD Equal Opportunity Employer Tend is an Equal Opportunity Employer committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on protected characteristics in accordance with applicable laws. Legal and Compliance Notice Tend complies with all applicable federal, state, and local employment laws and nondiscrimination requirements. Agency Notice Tend does not accept unsolicited resumes from staffing agencies without a signed agreement. Privacy Notice Information about data collection and privacy practices is available upon request.

🏢 Summary: Contract Sourcing & CRM Program Manager role focused on building proactive clinical talent pipelines (Dentists, Hygienists, Dental Assistants) across a growing studio footprint. Own end-to-end CRM strategy, advanced sourcing, and Greenhouse ATS administration while applying a marketing-driven approach to outreach, segmentation, and conversion analytics. Fully remote (US-based) with contract-to-hire potential. 🗂️ Requirements: 3+ years sourcing or talent acquisition experience with proactive pipeline ownership, Hands-on CRM experience: segmentation, nurture campaigns, multi-touch sequences, data uploads, tagging, Advanced Boolean sourcing and LinkedIn Recruiter expertise, Greenhouse ATS administration experience: templates, scorecards, workflows, permissions, reporting, Ability to build dashboards and analyze funnel, conversion, and pipeline data, Experience importing and managing external contact lists in CRM, Strong written communication for personalized outreach, Ability to work independently in a remote environment 📃 Skills: Boolean, LinkedIn, CRM, Greenhouse, ATS, Dashboards, Reporting, A/B, Sourcing, Segmentation 🏢 Description: At Tend, we're redefining what it means to go to the dentist — thoughtfully designed studios, exceptional clinicians, and technology that makes care feel seamless. Behind every great studio experience is a team of talented clinicians, and behind every great hire is a sourcing strategy that actually works. We're looking for a Sourcing & CRM Program Manager to own top-of-funnel pipeline building for our clinical roles — Dentists, Hygienists, and Dental Assistants — across Tend's growing studio footprint. This is not a passive sourcing role. You'll build and execute an outreach strategy, own the CRM end-to-end, keep Greenhouse running cleanly, and bring a marketer's mindset to how we engage and nurture clinical talent. You're equally comfortable analyzing pipeline data and crafting personalized outreach sequences that get responses. This is a contract role (with contract-to-hire potential) reporting to the VP of Talent Acquisition. It is fully remote and US-based. What You'll Do Clinical Sourcing & Pipeline Building - Own proactive sourcing strategy for Dentists, Hygienists, and Dental Assistants across studio markets, building diverse, qualified pipelines aligned with growth plans and studio openings. - Use advanced Boolean, LinkedIn Recruiter, dental school databases, association directories, niche job boards, and creative channels to surface passive candidates. - Qualify leads and transition high-potential candidates to recruiters with clear context and warm handoffs. - Craft personalized, on-brand outreach and continuously test and refine messaging to improve response and conversion rates. CRM Strategy, Campaigns & Nurture - Own the clinical CRM: segment talent pools, build nurture campaigns, and maintain engagement. - Design and execute multi-touch outreach sequences informed by performance data. - Import, tag, and segment contacts from external sources including databases, association lists, event attendees, and purchased lists. - Partner on employer brand initiatives, referral programs, and recruiting events. - Maintain clean, well-tagged candidate data for accurate reporting and insights. Greenhouse Administration & ATS Management - Serve as Greenhouse power user and day-to-day administrator: manage job templates, scorecards, workflows, permissions, and dashboards. - Monitor data integrity and ensure accurate candidate stage movement. - Build and maintain recruiting reports tracking pipeline health, sourcing effectiveness, conversion rates, and time-to-fill. - Support testing and optimization of sourcing and recruitment technologies. Operational Effectiveness & Team Support - Track compensation trends, competitor activity, and labor market data. - Contribute to a thoughtful, high-quality recruiting culture and elevate candidate experience. What You Have - 3+ years of sourcing or talent acquisition experience with proactive pipeline ownership. - Deep CRM experience including segmentation, nurture campaigns, multi-touch outreach, tagging strategy, and measurable engagement outcomes. - Advanced sourcing skills including Boolean, LinkedIn Recruiter, niche job boards, and association directories. - Greenhouse experience as user and administrator. - Marketing-oriented mindset with outreach sequencing and A/B testing. - Strong reporting skills and ability to build dashboards and interpret funnel data. - Clear, concise written communication. - Ability to operate independently in a remote environment. Highly Preferred Experience - Background in DSO, dental, veterinary, medical, or multi-site healthcare talent markets. - Experience with outbound sourcing tools. - Exposure to employer branding, referral programs, or recruiting marketing initiatives. - Familiarity with workforce planning, market mapping, or compensation benchmarking. Physical Requirements - Ability to sit and work at a computer for extended periods. - Adequate vision to read screens and reporting dashboards. - Manual dexterity to operate a keyboard and mouse. - Ability to communicate via phone, video, email, and messaging. - Occasional travel for team meetings, recruiting events, or studio visits. Pay Range $35—$45 USD per hour.

🏢 Summary: Contract, fully remote Sourcing & CRM Program Manager role focused on building proactive clinical talent pipelines (Dentists, Hygienists, Dental Assistants) through advanced sourcing, CRM campaign management, and Greenhouse ATS administration. The position combines recruiting, CRM strategy, marketing-style outreach, and data-driven reporting to strengthen top-of-funnel hiring and optimize recruiting systems. You will design sourcing workflows, manage multi-touch nurture campaigns, and translate pipeline data into actionable insights. 🗂️ Requirements: 3+ years sourcing or talent acquisition experience with proactive pipeline ownership, Hands-on CRM experience including segmentation, nurture campaigns, multi-touch sequences, and data uploads, Advanced Boolean sourcing and LinkedIn Recruiter expertise, Greenhouse experience as user and administrator (templates, scorecards, workflows, reporting), Experience building dashboards and analyzing recruiting funnel metrics, Ability to manage ATS data integrity and reporting, Strong written communication for outreach messaging, Ability to work independently in a remote environment 📃 Skills: Boolean, LinkedIn, Greenhouse, CRM, ATS, Dashboards, Reporting, A/B testing, Data analysis 🏢 Description: At Tend, we're redefining what it means to go to the dentist — thoughtfully designed studios, exceptional clinicians, and technology that makes care feel seamless. Behind every great studio experience is a team of talented clinicians, and behind every great hire is a sourcing strategy that actually works. We're looking for a Sourcing & CRM Program Manager to own top-of-funnel pipeline building for our clinical roles — Dentists, Hygienists, and Dental Assistants — across Tend's growing studio footprint. This is not a passive sourcing seat. You'll build and execute an outreach strategy, own the CRM end-to-end, keep Greenhouse running cleanly, and bring a marketer's mindset to how we engage and nurture clinical talent. You're equally comfortable analyzing pipeline data and crafting a personalized outreach sequence that actually gets a response. This is a contract role (with contract-to-hire potential) reporting to the VP of Talent Acquisition. It's fully remote and US-based. What You'll Do Clinical Sourcing & Pipeline Building - Own proactive sourcing strategy for Dentists, Hygienists, and Dental Assistants across studio markets — building diverse, qualified pipelines aligned with growth plans and studio openings. - Use advanced Boolean, LinkedIn Recruiter, dental school databases, association directories, niche job boards, and creative channels to surface passive candidates. - Qualify leads and transition high-potential candidates to recruiters with clear context and warm handoffs. - Craft personalized, on-brand outreach and continuously test and refine messaging to improve response and conversion rates. CRM Strategy, Campaigns & Nurture - Own the clinical CRM — segment talent pools, build nurture campaigns, and maintain engagement throughout the pipeline lifecycle. - Design and execute multi-touch outreach sequences informed by engagement and conversion data. - Import, tag, and segment contacts from external sources such as databases, association lists, and events. - Partner on employer brand initiatives, referral programs, and recruiting events that strengthen the pipeline. - Maintain clean, well-tagged candidate data for accurate reporting and insights. Greenhouse Administration & ATS Management - Act as a Greenhouse power user and day-to-day administrator — manage job templates, scorecards, approval workflows, user permissions, and dashboards. - Ensure ATS data integrity and consistent candidate stage management. - Build and maintain recruiting reports tracking pipeline health, channel effectiveness, conversion rates, and time-to-fill. - Support optimization of sourcing and recruitment technologies. Operational Effectiveness & Team Support - Track dental talent market trends including compensation, competitor activity, and labor data. - Contribute to a fast, thoughtful, and high-quality recruiting culture. What You Have - 3+ years of sourcing or talent acquisition experience with proactive pipeline ownership. - Deep CRM experience including segmentation, nurture campaigns, outreach sequencing, tagging strategies, and measurable engagement outcomes. - Advanced sourcing skills including Boolean search, LinkedIn Recruiter, niche job boards, and association directories. - Greenhouse experience as both user and administrator. - Experience with outreach sequencing, A/B testing, and conversion optimization. - Strong reporting orientation with dashboard creation and data interpretation skills. - Clear, concise written communication. - Ability to work independently in a remote environment. Highly Preferred Experience - Background in dental, healthcare, veterinary, DSO, or other multi-site healthcare markets. - Experience with outbound sourcing tools. - Exposure to employer branding, referral programs, or recruiting marketing initiatives. - Familiarity with workforce planning, market mapping, or compensation benchmarking. Physical Requirements - Ability to sit and work at a computer for extended periods. - Adequate vision to read screens and reporting dashboards. - Manual dexterity to operate a keyboard and mouse. - Ability to communicate effectively via phone, video, email, and messaging. - Occasional travel for team meetings, recruiting events, or studio visits. Pay Range $35—$45 USD

🏢 Summary: Senior People Operations Manager role focused on HR business partnership, performance management, employee relations, talent management, and organizational design within a consulting environment. The position involves advising leadership on workforce strategy, compensation, succession planning, and HR operations while leveraging HR data and AI-enabled tools. Offers comprehensive benefits, bonus eligibility, and a hybrid work environment. 🗂️ Requirements: 8–10 years of HR experience, 5+ years as HRBP or HR Manager in professional services or consulting, Experience leading performance review cycles and calibration, Experience with employee relations and formal HR investigations, Experience with succession planning and talent reviews, Experience supporting organizational design or restructuring, Knowledge of compensation practices and pay equity, Proficiency with HRIS reporting tools, Proficiency with Workday, Strong written and verbal communication skills, Bachelor’s degree 📃 Skills: Workday, HRIS, AI, Analytics, Reporting, Compensation, Succession, Onboarding, EmployeeRelations, PerformanceManagement 🏢 Description: The People Operations Senior Manager serves as the primary link between practice leadership and the firm’s HR and Organizational Development functions, ensuring consistent, policy-aligned execution of people programs and processes. This role is the trusted practice advisor on performance management, promotions, onboarding, employee relations, and engagement, and requires sound judgment, strong relationship building skills, and the ability to thrive in a fast-paced consulting environment. What You'll Do Performance Management, Calibration & Career Progression: - Lead review cycles - Manage timelines and participation - Facilitate calibration sessions - Coach managers on feedback - Track PIPs and development plans - Oversee promotion processes, approvals, and communication of outcomes Practice HR Advisory: - Serve as the primary HR contact for consultants and managers - Translate enterprise policies into practice-specific guidance - Partner with leaders on workforce, talent, and organizational matters Onboarding, Transfers & Coach Assignments: - Lead onboarding for new hires and transfers - Coordinate consultant movement - Manage coach assignments and changes in Workday Employee Relations: - Serve as the first escalation point for personnel issues - Conduct formal HR investigations and written documentation of findings - Advise managers on appropriate next steps - Partner with HR and OD leaders and Legal as needed - Draft practice-level HR and OD communications Engagement Programs & Operations: - Administer spot bonus approvals - Monitor PTO and Basic Expectations compliance - Support engagement surveys and action plans - Oversee Core Value nominations - Coordinate with the Immigration team on visa and work authorization tracking - Lead change management efforts Talent Management & Succession Planning: - Partner with practice leaders to identify high-potential talent - Build internal pipelines - Support succession planning for key roles - Facilitate talent review discussions - Ensure development plans are in place for top performers and emerging leaders Compensation & Total Rewards Advisory: - Advise managers and leaders on merit cycle participation and compensation positioning - Partner with the Compensation team on pay equity reviews, job leveling, and out-of-cycle adjustments Organizational Design & Restructuring: - Support practice leaders in organizational design work - Partner with HR and OD leadership to ensure structural changes are executed effectively and aligned with firm strategy Offboarding & Separations: - Manage voluntary and involuntary separations - Conduct exit interviews - Analyze departure trends and share insights with leadership HR Metrics & Reporting: - Track and analyze key people metrics including attrition, headcount, engagement, and performance data - Prepare reports and dashboards for leadership - Translate data into actionable insights AI Utilization & Development: - Contribute to developing and implementing firm-approved AI-enabled solutions - Stay informed about emerging AI tools and techniques - Collaborate with leadership to identify compliant opportunities to enhance processes What You'll Bring - 8–10 years of progressive HR experience - 5+ years as an HRBP or HR Manager in professional services or consulting - Experience leading performance review cycles, calibration, employee relations, and HR investigations - Experience with succession planning, talent reviews, and organizational design or restructuring - Working knowledge of compensation practices, job leveling, and pay equity principles - Ability to analyze HR data and people metrics - Proficiency with HRIS reporting tools and Workday - Strong business acumen and relationship-building skills - Strong written and verbal communication skills - Comfort with AI tools and emerging technologies Key Competencies: - Broad HR expertise across the employee lifecycle - Trusted advisor mindset with strong judgment - Skilled at handling sensitive conversations and executive coaching - Strong problem-solving and collaboration skills - Commitment to professionalism and confidentiality - Ability to translate people metrics into recommendations for senior leaders Qualifications - Bachelor’s degree required - PHR, SPHR, or SHRM-CP/SCP preferred Compensation and Benefits - Salary range: $168,000 - $245,000 per year plus annual bonus - Comprehensive medical, dental, and vision coverage - Flexible spending accounts - 401(k) with company matching - Generous parental and maternity leave - Technology stipends - Wellness reimbursement programs

🏢 Summary: Senior Product Lead role focused on owning the roadmap and execution for Bond OS, a healthcare care-delivery platform integrating patient intake, provider workflows, operations, APIs, analytics, and AI/ML capabilities. The position involves leading product strategy, defining platform primitives, collaborating with engineering and design, and driving AI/ML-enabled healthcare workflows with strong operational and technical rigor. The role emphasizes healthcare platform scalability, technical product leadership, and high-quality execution in a fast-moving environment. 🗂️ Requirements: 6+ years product management or product leadership experience, Experience leading complex software products from strategy through launch, Experience with platform, SaaS, healthcare, fintech, logistics, marketplace, or operations software, Technical fluency in APIs, schemas, state machines, data models, permissions, and integrations, Experience with AI/ML product development and evaluation workflows, Strong product specification and technical documentation skills, Experience working with customers or strategic clients, Familiarity with healthcare data standards, Ability to define release gates, auditability, and operational workflows, Experience in fast-moving or small teams 📃 Skills: API, FHIR, HL7, LOINC, SDC, AI, ML, SaaS, Analytics, Schemas, Integrations, Observability, Permissions, Validation, Commerce, Payments, PRDs, Roadmaps, Telehealth, Eprescribing 🏢 Description: About Us At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.Build the operating system for patient-centric care Bond OS is the platform layer for modern care delivery. It connects structured patient intake, longitudinal patient context, provider review, clinic and admin operations, orders, prescriptions, commerce rails, platform APIs, analytics, support workflows, and applied AI/ML into one coherent system. Healthcare delivery is usually fragmented: intake in one place, clinical review in another, ordering and prescription status somewhere else, operations in spreadsheets, support in tickets, and analytics after the fact. Bond OS is built to make those flows work together: one patient context, clear workflows for every role, durable platform primitives, and intelligent assistance where it improves speed, quality, and safety. We are hiring a Product Lead to own the roadmap for Bond OS across product surfaces and platform primitives. This is a senior, hands-on product leadership role for someone who can move between client conversations, patient and provider workflows, technical contracts, data models, operational edge cases, AI/ML release discipline, and crisp execution with engineering and design. Why this role matters Bond OS is entering a new chapter. The core platform is live, the product surface area is expanding, and the opportunity is to make the system more unified, more patient-centric, more operationally powerful, and more intelligent. This role will shape how the platform scales: how intake becomes usable clinical context, how providers and clinic teams move through work, how orders and prescriptions are tracked, how clients understand performance, how APIs and permissions become stronger platform primitives, and how applied AI/ML earns its way into high-consequence workflows. The mandate is clear: turn a powerful care-delivery platform into a sharper operating system. What you will lead Bond OS roadmap Own the product roadmap across the full platform: Patient intake, patient portal, and longitudinal patient context Provider workflows, review queues, clinical decisioning, and safety review Clinic and admin operations, group management, permissions, and oversight Orders, prescriptions, catalog, commerce, payments, promotions, and fulfillment handoffs Platform APIs, integrations, auditability, data contracts, and status models Analytics for operations, outcomes, quality, and performance Applied AI/ML across intake, summarization, triage, drafting, operations, and decision-support context You will set priorities, make tradeoffs, sequence dependencies, and keep the roadmap grounded in client value, patient impact, operational leverage, and engineering reality. Platform primitives Define and protect the core primitives of Bond OS: patient, intake, encounter, decision, order, prescription, catalog item, group, role, permission, audit event, status, and AI artifact. Great product work here makes the platform simpler and more durable. It turns repeated workflows into shared systems, edge cases into explicit states, and client-specific needs into reusable capabilities. Client and user discovery Partner directly with clients, providers, clinic/admin teams, operators, support, design, engineering, and leadership. You will watch real workflows, understand where care delivery breaks down, and translate that signal into product decisions. Discovery should change the roadmap. The goal is not to collect opinions; it is to understand where Bond OS can create measurable leverage for patients, providers, clients, and internal teams. Applied AI/ML product direction AI/ML is a first-class part of Bond OS. The first opportunities include assisted intake summarization, missing-data detection, suggested triage priority, provider-facing drafting, operational intelligence, quality analytics, and decision-support context. You will define which use cases are worth pursuing, what good output means, how model-backed features are evaluated before launch, how humans review or override outputs, how failures are handled, and how performance is monitored after release. The standard is practical and serious: assistive, evaluated, observable, auditable, human-overseen, and suppressible when confidence or safety conditions are not met. Product execution and spec quality Write product specs that engineering and design can execute from. Strong specs should include user goals, role-specific flows, states, API contracts, validation behavior, data requirements, audit/logging needs, i18n requirements, acceptance criteria, rollout plan, and release criteria. For AI/ML-backed features, specs should also define model inputs and outputs, evaluation criteria, red-team cases, confidence and fallback behavior, human review UX, monitoring, and go/no-go thresholds. Product operating cadence Maintain the product source of truth: what is live, what is in flight, what is blocked, what is cut, what depends on what, and what done means. Run a written cadence that gives leadership, clients, and the team clear visibility into decisions, tradeoffs, risks, and progress. What you will do Build and maintain the Bond OS roadmap across patient, provider, clinic/admin, order, prescription, commerce, API, analytics, operations, and AI/ML surfaces. Translate client, user, clinical, operational, and technical insight into clear product direction. Partner with engineering on API contracts, schemas, state machines, validation behavior, performance, reliability, and integration boundaries. Partner with design on high-craft workflows that reduce cognitive load and make complex care operations feel clear. Prioritize the smallest valuable slices that improve the platform without creating long-term product debt. Lead applied AI/ML product discovery and write the first serious AI/ML PRDs for Bond OS. Define release gates for high-consequence workflows, including safety, auditability, permissions, i18n, test coverage, and operational fallbacks. Communicate roadmap priorities and tradeoffs to internal stakeholders and, where appropriate, strategic clients. Create the product discipline that lets a small, senior team move faster without becoming sloppy. The kind of person who will thrive here You are a systems thinker with strong product taste. You can reason from first principles, write clearly, and turn ambiguity into a concrete sequence of work. You are comfortable with product depth: workflows, APIs, data models, permissions, state machines, and edge cases are part of the job. You care about craft because in healthcare software, clarity is operational leverage. Good hierarchy, clear states, thoughtful defaults, precise language, and reliable fallbacks matter. The best product decisions make the system easier to understand for patients, providers, operators, clients, and engineers. You are also practical. You can hold a big platform vision while shipping small, high-quality slices. You know how to say yes by sequencing and how to say no by explaining tradeoffs. You can work with a lean team and still build something ambitious. Experience we value We care most about judgment, taste, execution, and technical credibility. Strong candidates may bring some combination of: 6+ years of product management or product leadership experience, ideally with ownership of complex software from strategy through launch. Experience building platform, SaaS, healthcare, fintech, logistics, marketplace, developer-platform, operations, commerce, or other high-consequence software. Healthcare, health-tech, telehealth, pharmacy, e-prescribing, care operations, or regulated-data experience. Experience working directly with customers or strategic clients and translating their needs into scalable product capabilities. Technical fluency: API contracts, schemas, state machines, data models, permissions, validation, integrations, observability, and engineering tradeoffs. Strong written communication: PRDs, specs, roadmap memos, technical decision documents, launch plans, and executive updates. Experience with AI/ML product development, especially evaluation, guardrails, human-in-the-loop UX, model observability, red-teaming, drift monitoring, and responsible release processes. Familiarity with healthcare data standards such as FHIR, SDC, HL7, or LOINC. Experience in a small or fast-moving team where product judgment mattered more than process weight. Background in engineering, design, data, operations, clinical workflows, or technical product management. What success looks like First 90 days You understand the Bond OS platform across patient, provider, clinic/admin, order, prescription, commerce, API, analytics, operations, and AI/ML surfaces. The product source of truth is accurate, sequenced, and useful to the team. You have shipped or materially advanced one meaningful cross-surface platform slice through the real quality bar. The next-quarter roadmap has clear priorities, explicit tradeoffs, dependency mapping, and measurable outcomes. The first applied AI/ML capability has a serious product plan: use case, eval set, guardrails, human review, logging, fallback behavior, monitoring, and launch criteria. Clients, users, engineers, design, and leadership can see how your product decisions make the platform clearer. First 12 months Bond OS feels more unified across patient, provider, admin, operations, and client-facing workflows. Intake reliably creates usable downstream context across care, operations, analytics, and AI/ML-assisted workflows. Orders, prescriptions, status, and fulfillment handoffs are clearer and more actionable. The platform has stronger primitives for permissions, auditability, taxonomy, analytics, and operational visibility. Applied AI/ML capabilities are in production or controlled rollout with evidence, oversight, and monitoring behind them. Strategic clients experience Bond OS as a more complete, coherent, and extensible care-delivery platform. How we work Platform first: surface work should strengthen shared primitives, contracts, workflows, and data. Patient context is the spine: intake, decisions, orders, prescriptions, communications, outcomes, analytics, and AI/ML artifacts should accrue to coherent patient context. Small slices, high bar: ship the smallest valuable slice that improves the platform without lowering quality. Contracts matter: API behavior, validation, permissions, audit logs, states, and data contracts are part of the product. AI/ML earns exposure: model-backed features ship with evaluation, guardrails, human oversight, observability, fallback behavior, and monitoring. Written decisions compound: clear product writing keeps a lean team aligned and makes tradeoffs durable. Craft is leverage: the product should feel fast, clear, safe, and intentional under real operational pressure. Hiring process Intro conversation focused on platform scope, product judgment, and role fit. Product leadership conversation around roadmap, tradeoffs, and client/user discovery. Technical product conversation around APIs, data models, workflow states, and execution quality. Paid work sample or case discussion using a redacted Bond OS scenario. Final conversation with leadership. How to apply Send your resume including your LinkedIn profile link. A product artifact is encouraged but not required: a PRD, roadmap memo, technical decision document, launch plan, or case study that shows how you think and write.Pay Range$120,000—$300,000 USDBenefits: 401(k) with up to 4% matching Medical, dental, vision and life insurance Paid time off that grows with your tenure Core Values The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability. Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients. You will play a pivotal role in maintaining these values and contributing to the company's mission of redefining healthcare delivery through superior pharmacy services At The Pharmacy Hub, we don't just offer jobs—we offer opportunities for career growth and development. We take pride in our fast-paced, team-driven culture and are committed to supporting our employees in achieving success. If you're ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions. The Pharmacy Hub is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Applicants requiring a reasonable accommodation to participate in the hiring process are encouraged to indicate this in their application. The Pharmacy Hub participates in E-Verify. A post-offer background check is required for all positions. Additional pre-employment screenings may apply depending on the role.