Payroll Manager

🏢 Summary: The Payroll Manager role is responsible for end-to-end payroll operations for a complex, multi-state healthcare workforce, ensuring accurate, compliant, and timely pay across clinical, corporate, and contractor populations. This position oversees payroll processing, tax compliance, audits, systems configuration, and cross-functional collaboration to support scalable growth. The role requires deep expertise in payroll operations, regulatory compliance, and payroll systems management. 🗂️ Requirements: 7+ years progressive payroll experience, Experience owning multi-state, multi-unit payroll, Experience supporting hourly, salaried, and contractor populations, Strong knowledge of payroll tax compliance, Knowledge of federal, state, and local wage-and-hour laws, Experience managing payroll audits and tax notices, Experience administering 401(k) and benefit-related deductions, Hands-on experience with payroll and timekeeping systems, Advanced Excel skills, Ability to work in central or east coast time zones 📃 Skills: Payroll, UKG, ADP, Workday, Excel, Tax, Compliance, 401k, Auditing, Timekeeping 🏢 Description: At Tend, how we pay our people is one of the most tangible ways we build trust. The Payroll Manager owns the end-to-end payroll experience for a complex, multi-state healthcare workforce that includes clinical teams, corporate employees, and contractors. This role blends deep payroll expertise with operational excellence and cross-functional partnership to ensure every team member is paid accurately, compliantly, and on time — while helping Tend scale responsibly as we grow. This position is hybrid if Nashville-based (Tuesdays and Wednesday in office) or remote if based outside of Nashville. Candidates must be based in central or east coast time zones. What You'll Do Payroll Operations & Processing Own and execute bi-weekly payroll for a multi-state, multi-entity healthcare workforce across clinical studios and corporate teams. Ensure accurate processing for hourly, salaried, and contractor populations, including multiple pay cycles, rates, and premium structures. Manage complex pay components including shift differentials, clinical premiums, overtime, blended rates, state-specific rules, and retroactive adjustments. Oversee payroll inputs including time and attendance, PTO, leaves of absence, bonuses, commissions, and off-cycle payments. Process and reconcile 401(k) and other benefit-related payroll deductions, including employee contributions, employer matches, and loan repayments. Compliance, Tax & Regulatory Management Ensure compliance with federal, state, and local wage-and-hour laws, with particular attention to healthcare and state-specific requirements. Manage payroll tax setup, filings, deposits, reconciliations, and agency notices in partnership with payroll vendors. Own year-end processes including W-2s, 1099s, and all required state and federal reporting. Audits, Controls & Financial Integrity Conduct payroll audits, reconciliations, and internal controls to ensure accuracy, compliance, and financial integrity. Partner with Finance on payroll accruals, general ledger alignment, and labor reporting for clinical and corporate teams. Systems, Tools & Process Improvement Serve as system owner for payroll and timekeeping platforms, ensuring pay rules, premiums, and state requirements are correctly configured. Lead continuous improvement of payroll processes, documentation, and controls to support scale and a strong team member experience. Cross-Functional Partnership & Support Act as a trusted partner to People, Finance, Legal, and Studio leaders on complex payroll and pay practice questions. Who You Are Tend Values Tend to Others: You deliver accurate, timely payroll outcomes that build trust with every team member and protect Tend's financial integrity. Embrace Our Differences: You respect the needs of a diverse, multi-state workforce and adapt payroll solutions to meet different roles, markets, and situations. Be Brave Enough to Lead: You raise risks, address errors, and push for better systems and controls — even when it's uncomfortable or complex. Savor the Ride: You bring calm, clarity, and positive energy to high-volume payroll cycles and help others feel supported through change. Rooted in Growth: You seek feedback, learn from mistakes, and continuously improve how you operate and lead. Role-Based Competencies Make It Right Every Time: You own payroll outcomes end-to-end and hold yourself and partners accountable for accuracy, compliance, and follow-through. Build Smart Systems: You design, document, and improve payroll processes that scale with Tend while reducing risk and manual effort. Make It Make Sense: You explain complex payroll and compliance topics in a clear, empathetic way that builds confidence and trust across the organization. What You Have 7+ years of progressive payroll experience, including ownership of multi-state, multi-unit payroll in healthcare or similarly complex environments. Deep experience supporting hourly, salaried, and contractor populations, including clinical teams with shift-based scheduling and premium pay. Strong working knowledge of payroll tax compliance, wage-and-hour laws, and healthcare-specific pay practices. Hands-on experience managing payroll audits, tax notices, garnishments, and regulatory inquiries. Experience administering 401(k) and other benefit-related payroll deductions in partnership with Total Rewards and Finance. Advanced experience with payroll and timekeeping systems (UKG preferred; ADP, Workday, or similar platforms). Strong Excel and reporting skills for audits, reconciliations, and leadership reporting. A high bar for accuracy, strong organization, and the ability to operate calmly and effectively in fast-paced, high-volume environments. A collaborative, service-oriented mindset with the ability to build trust and influence across People, Finance, Legal, and Studio teams. What We Offer: We believe taking care of people starts with taking care of our own. Here's how we've got you covered at Tend: Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills. Plan for the Future - 401(k) plan to help you plan for your nest egg. Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real. ️ Smart Spending Options - We've got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further. Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive. Bonus Eligible - Annual bonus based on company and individual performance Pay Range$95,000—$125,000 USDTend is an Equal Opportunity Employer. We're committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal and Compliance Notice: Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Agency and recruiter notice: Tend does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters. Any candidate submitted to Tend without a signed search agreement in place will not be considered a referred candidate, and Tend will not pay a fee for any resulting hire. If you're interested in partnering with our Talent team, please reach out to talent@hellotend.com before submitting candidates. Your privacy matters. To learn more about how we collect, use, and protect your information, please review our privacy policy here.

🏢 Summary: Hybrid or remote Payroll Manager role responsible for end-to-end, multi-state payroll operations for a complex healthcare workforce, ensuring accurate, compliant, and timely compensation across clinical and corporate teams. The position oversees payroll processing, tax compliance, audits, system configuration, and cross-functional collaboration to support scalable growth. Ideal for an experienced payroll professional with strong multi-state expertise and advanced payroll systems knowledge. 🗂️ Requirements: 7+ years progressive payroll experience, Multi-state, multi-unit payroll ownership, Healthcare or complex workforce payroll experience, Experience with hourly, salaried, contractor payroll, Knowledge of payroll tax compliance, Knowledge of federal and state wage laws, Experience with payroll audits and tax notices, Experience administering 401(k) deductions, Advanced payroll systems experience, Advanced Excel skills 📃 Skills: Payroll, UKG, ADP, Workday, Excel, Tax, Compliance, Auditing, Timekeeping, Reporting 🏢 Description: At Tend, how we pay our people is one of the most tangible ways we build trust. The Payroll Manager owns the end-to-end payroll experience for a complex, multi-state healthcare workforce that includes clinical teams, corporate employees, and contractors. This role blends deep payroll expertise with operational excellence and cross-functional partnership to ensure every team member is paid accurately, compliantly, and on time — while helping Tend scale responsibly as we grow. This position is hybrid if Nashville-based (Tuesdays and Wednesday in office) or remote if based outside of Nashville. Candidates must be based in central or east coast time zones. What You'll Do Payroll Operations & Processing Own and execute bi-weekly payroll for a multi-state, multi-entity healthcare workforce across clinical studios and corporate teams. Ensure accurate processing for hourly, salaried, and contractor populations, including multiple pay cycles, rates, and premium structures. Manage complex pay components including shift differentials, clinical premiums, overtime, blended rates, state-specific rules, and retroactive adjustments. Oversee payroll inputs including time and attendance, PTO, leaves of absence, bonuses, commissions, and off-cycle payments. Process and reconcile 401(k) and other benefit-related payroll deductions, including employee contributions, employer matches, and loan repayments. Compliance, Tax & Regulatory Management Ensure compliance with federal, state, and local wage-and-hour laws, with particular attention to healthcare and state-specific requirements. Manage payroll tax setup, filings, deposits, reconciliations, and agency notices in partnership with payroll vendors. Own year-end processes including W-2s, 1099s, and all required state and federal reporting. Audits, Controls & Financial Integrity Conduct payroll audits, reconciliations, and internal controls to ensure accuracy, compliance, and financial integrity. Partner with Finance on payroll accruals, general ledger alignment, and labor reporting for clinical and corporate teams. Systems, Tools & Process Improvement Serve as system owner for payroll and timekeeping platforms, ensuring pay rules, premiums, and state requirements are correctly configured. Lead continuous improvement of payroll processes, documentation, and controls to support scale and a strong team member experience. Cross-Functional Partnership & Support Act as a trusted partner to People, Finance, Legal, and Studio leaders on complex payroll and pay practice questions. Who You Are Tend Values Tend to Others: You deliver accurate, timely payroll outcomes that build trust with every team member and protect Tend's financial integrity. Embrace Our Differences: You respect the needs of a diverse, multi-state workforce and adapt payroll solutions to meet different roles, markets, and situations. Be Brave Enough to Lead: You raise risks, address errors, and push for better systems and controls — even when it's uncomfortable or complex. Savor the Ride: You bring calm, clarity, and positive energy to high-volume payroll cycles and help others feel supported through change. Rooted in Growth: You seek feedback, learn from mistakes, and continuously improve how you operate and lead. Role-Based Competencies Make It Right Every Time: You own payroll outcomes end-to-end and hold yourself and partners accountable for accuracy, compliance, and follow-through. Build Smart Systems: You design, document, and improve payroll processes that scale with Tend while reducing risk and manual effort. Make It Make Sense: You explain complex payroll and compliance topics in a clear, empathetic way that builds confidence and trust across the organization. What You Have 7+ years of progressive payroll experience, including ownership of multi-state, multi-unit payroll in healthcare or similarly complex environments. Deep experience supporting hourly, salaried, and contractor populations, including clinical teams with shift-based scheduling and premium pay. Strong working knowledge of payroll tax compliance, wage-and-hour laws, and healthcare-specific pay practices. Hands-on experience managing payroll audits, tax notices, garnishments, and regulatory inquiries. Experience administering 401(k) and other benefit-related payroll deductions in partnership with Total Rewards and Finance. Advanced experience with payroll and timekeeping systems (UKG preferred; ADP, Workday, or similar platforms). Strong Excel and reporting skills for audits, reconciliations, and leadership reporting. A high bar for accuracy, strong organization, and the ability to operate calmly and effectively in fast-paced, high-volume environments. A collaborative, service-oriented mindset with the ability to build trust and influence across People, Finance, Legal, and Studio teams. What We Offer: We believe taking care of people starts with taking care of our own. Here's how we've got you covered at Tend: Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills. Plan for the Future - 401(k) plan to help you plan for your nest egg. Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real. ️ Smart Spending Options - We've got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further. Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive. Bonus Eligible - Annual bonus based on company and individual performance Pay Range$95,000—$125,000 USDTend is an Equal Opportunity Employer. We're committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal and Compliance Notice: Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Agency and recruiter notice: Tend does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters. Any candidate submitted to Tend without a signed search agreement in place will not be considered a referred candidate, and Tend will not pay a fee for any resulting hire. If you're interested in partnering with our Talent team, please reach out to talent@hellotend.com before submitting candidates. Your privacy matters. To learn more about how we collect, use, and protect your information, please review our privacy policy here.

🏢 Summary: The Payroll Manager oversees end-to-end, bi-weekly payroll operations for a complex, multi-state healthcare workforce, ensuring accurate, compliant, and timely compensation across clinical, corporate, and contractor populations. This role manages payroll processing, tax compliance, audits, benefits deductions, and system configuration while partnering closely with Finance, Legal, and People teams. The position supports process improvement and scalable payroll systems in a high-volume, regulated environment. 🗂️ Requirements: 7+ years progressive payroll experience, Experience owning multi-state, multi-unit payroll, Healthcare or complex workforce payroll experience, Experience supporting hourly, salaried, and contractor populations, Knowledge of payroll tax compliance and wage-and-hour laws, Experience with payroll audits, tax notices, and garnishments, Experience administering 401(k) and payroll-related benefits deductions, Advanced experience with payroll and timekeeping systems, Strong Excel and reporting skills, Ability to work in central or east coast time zones 📃 Skills: Payroll, UKG, ADP, Workday, Excel, Tax, Compliance, Timekeeping, Auditing, Reporting, 401k, Garnishments, Reconciliation 🏢 Description: At Tend, how we pay our people is one of the most tangible ways we build trust. The Payroll Manager owns the end-to-end payroll experience for a complex, multi-state healthcare workforce that includes clinical teams, corporate employees, and contractors. This role blends deep payroll expertise with operational excellence and cross-functional partnership to ensure every team member is paid accurately, compliantly, and on time — while helping Tend scale responsibly as we grow. This position is hybrid if Nashville-based (Tuesdays and Wednesday in office) or remote if based outside of Nashville. Candidates must be based in central or east coast time zones. What You'll Do Payroll Operations & Processing Own and execute bi-weekly payroll for a multi-state, multi-entity healthcare workforce across clinical studios and corporate teams. Ensure accurate processing for hourly, salaried, and contractor populations, including multiple pay cycles, rates, and premium structures. Manage complex pay components including shift differentials, clinical premiums, overtime, blended rates, state-specific rules, and retroactive adjustments. Oversee payroll inputs including time and attendance, PTO, leaves of absence, bonuses, commissions, and off-cycle payments. Process and reconcile 401(k) and other benefit-related payroll deductions, including employee contributions, employer matches, and loan repayments. Compliance, Tax & Regulatory Management Ensure compliance with federal, state, and local wage-and-hour laws, with particular attention to healthcare and state-specific requirements. Manage payroll tax setup, filings, deposits, reconciliations, and agency notices in partnership with payroll vendors. Own year-end processes including W-2s, 1099s, and all required state and federal reporting. Audits, Controls & Financial Integrity Conduct payroll audits, reconciliations, and internal controls to ensure accuracy, compliance, and financial integrity. Partner with Finance on payroll accruals, general ledger alignment, and labor reporting for clinical and corporate teams. Systems, Tools & Process Improvement Serve as system owner for payroll and timekeeping platforms, ensuring pay rules, premiums, and state requirements are correctly configured. Lead continuous improvement of payroll processes, documentation, and controls to support scale and a strong team member experience. Cross-Functional Partnership & Support Act as a trusted partner to People, Finance, Legal, and Studio leaders on complex payroll and pay practice questions. Who You Are Tend Values Tend to Others: You deliver accurate, timely payroll outcomes that build trust with every team member and protect Tend's financial integrity. Embrace Our Differences: You respect the needs of a diverse, multi-state workforce and adapt payroll solutions to meet different roles, markets, and situations. Be Brave Enough to Lead: You raise risks, address errors, and push for better systems and controls — even when it's uncomfortable or complex. Savor the Ride: You bring calm, clarity, and positive energy to high-volume payroll cycles and help others feel supported through change. Rooted in Growth: You seek feedback, learn from mistakes, and continuously improve how you operate and lead. Role-Based Competencies Make It Right Every Time: You own payroll outcomes end-to-end and hold yourself and partners accountable for accuracy, compliance, and follow-through. Build Smart Systems: You design, document, and improve payroll processes that scale with Tend while reducing risk and manual effort. Make It Make Sense: You explain complex payroll and compliance topics in a clear, empathetic way that builds confidence and trust across the organization. What You Have 7+ years of progressive payroll experience, including ownership of multi-state, multi-unit payroll in healthcare or similarly complex environments. Deep experience supporting hourly, salaried, and contractor populations, including clinical teams with shift-based scheduling and premium pay. Strong working knowledge of payroll tax compliance, wage-and-hour laws, and healthcare-specific pay practices. Hands-on experience managing payroll audits, tax notices, garnishments, and regulatory inquiries. Experience administering 401(k) and other benefit-related payroll deductions in partnership with Total Rewards and Finance. Advanced experience with payroll and timekeeping systems (UKG preferred; ADP, Workday, or similar platforms). Strong Excel and reporting skills for audits, reconciliations, and leadership reporting. A high bar for accuracy, strong organization, and the ability to operate calmly and effectively in fast-paced, high-volume environments. A collaborative, service-oriented mindset with the ability to build trust and influence across People, Finance, Legal, and Studio teams. What We Offer: We believe taking care of people starts with taking care of our own. Here's how we've got you covered at Tend: Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills. Plan for the Future - 401(k) plan to help you plan for your nest egg. Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real. ️ Smart Spending Options - We've got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further. Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive. Bonus Eligible - Annual bonus based on company and individual performance Pay Range$95,000—$125,000 USDTend is an Equal Opportunity Employer. We're committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal and Compliance Notice: Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Agency and recruiter notice: Tend does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters. Any candidate submitted to Tend without a signed search agreement in place will not be considered a referred candidate, and Tend will not pay a fee for any resulting hire. If you're interested in partnering with our Talent team, please reach out to talent@hellotend.com before submitting candidates. Your privacy matters. To learn more about how we collect, use, and protect your information, please review our privacy policy here.

🏢 Summary: The Payroll Manager owns end-to-end bi-weekly payroll operations for a complex, multi-state healthcare workforce, ensuring accurate, compliant, and timely pay across clinical, corporate, and contractor populations. This role oversees payroll processing, tax compliance, audits, benefits deductions, and system configuration while partnering cross-functionally with Finance, People, and Legal teams. The position supports scalable payroll systems and controls in a fast-paced, high-volume environment. 🗂️ Requirements: 7+ years progressive payroll experience, Multi-state, multi-unit payroll ownership, Experience with hourly, salaried, and contractor payroll, Knowledge of payroll tax compliance, Knowledge of federal, state, and local wage-and-hour laws, Experience with payroll audits and tax notices, Experience administering 401(k) payroll deductions, Hands-on experience with payroll and timekeeping systems, Advanced Excel skills, Ability to work in high-volume payroll environment 📃 Skills: Payroll, UKG, ADP, Workday, Excel, Timekeeping, Tax, Compliance, 401k, Auditing, Reporting 🏢 Description: At Tend, how we pay our people is one of the most tangible ways we build trust. The Payroll Manager owns the end-to-end payroll experience for a complex, multi-state healthcare workforce that includes clinical teams, corporate employees, and contractors. This role blends deep payroll expertise with operational excellence and cross-functional partnership to ensure every team member is paid accurately, compliantly, and on time — while helping Tend scale responsibly as we grow. This position is hybrid if Nashville-based (Tuesdays and Wednesday in office) or remote if based outside of Nashville. Candidates must be based in central or east coast time zones. What You'll Do Payroll Operations & Processing Own and execute bi-weekly payroll for a multi-state, multi-entity healthcare workforce across clinical studios and corporate teams. Ensure accurate processing for hourly, salaried, and contractor populations, including multiple pay cycles, rates, and premium structures. Manage complex pay components including shift differentials, clinical premiums, overtime, blended rates, state-specific rules, and retroactive adjustments. Oversee payroll inputs including time and attendance, PTO, leaves of absence, bonuses, commissions, and off-cycle payments. Process and reconcile 401(k) and other benefit-related payroll deductions, including employee contributions, employer matches, and loan repayments. Compliance, Tax & Regulatory Management Ensure compliance with federal, state, and local wage-and-hour laws, with particular attention to healthcare and state-specific requirements. Manage payroll tax setup, filings, deposits, reconciliations, and agency notices in partnership with payroll vendors. Own year-end processes including W-2s, 1099s, and all required state and federal reporting. Audits, Controls & Financial Integrity Conduct payroll audits, reconciliations, and internal controls to ensure accuracy, compliance, and financial integrity. Partner with Finance on payroll accruals, general ledger alignment, and labor reporting for clinical and corporate teams. Systems, Tools & Process Improvement Serve as system owner for payroll and timekeeping platforms, ensuring pay rules, premiums, and state requirements are correctly configured. Lead continuous improvement of payroll processes, documentation, and controls to support scale and a strong team member experience. Cross-Functional Partnership & Support Act as a trusted partner to People, Finance, Legal, and Studio leaders on complex payroll and pay practice questions. Who You Are Tend Values Tend to Others: You deliver accurate, timely payroll outcomes that build trust with every team member and protect Tend's financial integrity. Embrace Our Differences: You respect the needs of a diverse, multi-state workforce and adapt payroll solutions to meet different roles, markets, and situations. Be Brave Enough to Lead: You raise risks, address errors, and push for better systems and controls — even when it's uncomfortable or complex. Savor the Ride: You bring calm, clarity, and positive energy to high-volume payroll cycles and help others feel supported through change. Rooted in Growth: You seek feedback, learn from mistakes, and continuously improve how you operate and lead. Role-Based Competencies Make It Right Every Time: You own payroll outcomes end-to-end and hold yourself and partners accountable for accuracy, compliance, and follow-through. Build Smart Systems: You design, document, and improve payroll processes that scale with Tend while reducing risk and manual effort. Make It Make Sense: You explain complex payroll and compliance topics in a clear, empathetic way that builds confidence and trust across the organization. What You Have 7+ years of progressive payroll experience, including ownership of multi-state, multi-unit payroll in healthcare or similarly complex environments. Deep experience supporting hourly, salaried, and contractor populations, including clinical teams with shift-based scheduling and premium pay. Strong working knowledge of payroll tax compliance, wage-and-hour laws, and healthcare-specific pay practices. Hands-on experience managing payroll audits, tax notices, garnishments, and regulatory inquiries. Experience administering 401(k) and other benefit-related payroll deductions in partnership with Total Rewards and Finance. Advanced experience with payroll and timekeeping systems (UKG preferred; ADP, Workday, or similar platforms). Strong Excel and reporting skills for audits, reconciliations, and leadership reporting. A high bar for accuracy, strong organization, and the ability to operate calmly and effectively in fast-paced, high-volume environments. A collaborative, service-oriented mindset with the ability to build trust and influence across People, Finance, Legal, and Studio teams. What We Offer: We believe taking care of people starts with taking care of our own. Here's how we've got you covered at Tend: Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills. Plan for the Future - 401(k) plan to help you plan for your nest egg. Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real. ️ Smart Spending Options - We've got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further. Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive. Bonus Eligible - Annual bonus based on company and individual performance Pay Range$95,000—$125,000 USDTend is an Equal Opportunity Employer. We're committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal and Compliance Notice: Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Agency and recruiter notice: Tend does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters. Any candidate submitted to Tend without a signed search agreement in place will not be considered a referred candidate, and Tend will not pay a fee for any resulting hire. If you're interested in partnering with our Talent team, please reach out to talent@hellotend.com before submitting candidates. Your privacy matters. To learn more about how we collect, use, and protect your information, please review our privacy policy here.

🏢 Summary: The Payroll Manager leads end-to-end, bi-weekly payroll operations for a complex, multi-state healthcare workforce, ensuring accurate, compliant, and timely compensation across clinical and corporate teams. The role combines payroll processing, tax and regulatory compliance, audits, and system ownership while partnering closely with Finance, Legal, and People teams. It focuses on scaling payroll processes, strengthening controls, and optimizing systems to support organizational growth. 🗂️ Requirements: 7+ years progressive payroll experience, Experience managing multi-state, multi-entity payroll, Experience in healthcare or complex workforce environments, Experience supporting hourly, salaried, and contractor populations, Knowledge of payroll tax compliance and wage-and-hour laws, Experience handling payroll audits, tax notices, and garnishments, Experience administering 401(k) and benefit-related deductions, Hands-on experience with payroll and timekeeping systems, Advanced Excel skills, Ability to operate in high-volume payroll environments 📃 Skills: Payroll, Compliance, Tax, Auditing, Reconciliation, Excel, UKG, ADP, Workday, Timekeeping, 401k, Reporting 🏢 Description: At Tend, how we pay our people is one of the most tangible ways we build trust. The Payroll Manager owns the end-to-end payroll experience for a complex, multi-state healthcare workforce that includes clinical teams, corporate employees, and contractors. This role blends deep payroll expertise with operational excellence and cross-functional partnership to ensure every team member is paid accurately, compliantly, and on time — while helping Tend scale responsibly as we grow. This position is hybrid if Nashville-based (Tuesdays and Wednesday in office) or remote if based outside of Nashville. Candidates must be based in central or east coast time zones. What You'll Do Payroll Operations & Processing Own and execute bi-weekly payroll for a multi-state, multi-entity healthcare workforce across clinical studios and corporate teams. Ensure accurate processing for hourly, salaried, and contractor populations, including multiple pay cycles, rates, and premium structures. Manage complex pay components including shift differentials, clinical premiums, overtime, blended rates, state-specific rules, and retroactive adjustments. Oversee payroll inputs including time and attendance, PTO, leaves of absence, bonuses, commissions, and off-cycle payments. Process and reconcile 401(k) and other benefit-related payroll deductions, including employee contributions, employer matches, and loan repayments. Compliance, Tax & Regulatory Management Ensure compliance with federal, state, and local wage-and-hour laws, with particular attention to healthcare and state-specific requirements. Manage payroll tax setup, filings, deposits, reconciliations, and agency notices in partnership with payroll vendors. Own year-end processes including W-2s, 1099s, and all required state and federal reporting. Audits, Controls & Financial Integrity Conduct payroll audits, reconciliations, and internal controls to ensure accuracy, compliance, and financial integrity. Partner with Finance on payroll accruals, general ledger alignment, and labor reporting for clinical and corporate teams. Systems, Tools & Process Improvement Serve as system owner for payroll and timekeeping platforms, ensuring pay rules, premiums, and state requirements are correctly configured. Lead continuous improvement of payroll processes, documentation, and controls to support scale and a strong team member experience. Cross-Functional Partnership & Support Act as a trusted partner to People, Finance, Legal, and Studio leaders on complex payroll and pay practice questions. Who You Are Tend Values Tend to Others: You deliver accurate, timely payroll outcomes that build trust with every team member and protect Tend's financial integrity. Embrace Our Differences: You respect the needs of a diverse, multi-state workforce and adapt payroll solutions to meet different roles, markets, and situations. Be Brave Enough to Lead: You raise risks, address errors, and push for better systems and controls — even when it's uncomfortable or complex. Savor the Ride: You bring calm, clarity, and positive energy to high-volume payroll cycles and help others feel supported through change. Rooted in Growth: You seek feedback, learn from mistakes, and continuously improve how you operate and lead. Role-Based Competencies Make It Right Every Time: You own payroll outcomes end-to-end and hold yourself and partners accountable for accuracy, compliance, and follow-through. Build Smart Systems: You design, document, and improve payroll processes that scale with Tend while reducing risk and manual effort. Make It Make Sense: You explain complex payroll and compliance topics in a clear, empathetic way that builds confidence and trust across the organization. What You Have 7+ years of progressive payroll experience, including ownership of multi-state, multi-unit payroll in healthcare or similarly complex environments. Deep experience supporting hourly, salaried, and contractor populations, including clinical teams with shift-based scheduling and premium pay. Strong working knowledge of payroll tax compliance, wage-and-hour laws, and healthcare-specific pay practices. Hands-on experience managing payroll audits, tax notices, garnishments, and regulatory inquiries. Experience administering 401(k) and other benefit-related payroll deductions in partnership with Total Rewards and Finance. Advanced experience with payroll and timekeeping systems (UKG preferred; ADP, Workday, or similar platforms). Strong Excel and reporting skills for audits, reconciliations, and leadership reporting. A high bar for accuracy, strong organization, and the ability to operate calmly and effectively in fast-paced, high-volume environments. A collaborative, service-oriented mindset with the ability to build trust and influence across People, Finance, Legal, and Studio teams. What We Offer: We believe taking care of people starts with taking care of our own. Here's how we've got you covered at Tend: Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills. Plan for the Future - 401(k) plan to help you plan for your nest egg. Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real. ️ Smart Spending Options - We've got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further. Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive. Bonus Eligible - Annual bonus based on company and individual performance Pay Range$95,000—$125,000 USDTend is an Equal Opportunity Employer. We're committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal and Compliance Notice: Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Agency and recruiter notice: Tend does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters. Any candidate submitted to Tend without a signed search agreement in place will not be considered a referred candidate, and Tend will not pay a fee for any resulting hire. If you're interested in partnering with our Talent team, please reach out to talent@hellotend.com before submitting candidates. Your privacy matters. To learn more about how we collect, use, and protect your information, please review our privacy policy here.

🏢 Summary: The Client Success Manager role focuses on managing and supporting healthcare clients using EDI and revenue cycle management solutions, acting as the primary escalation point and ensuring successful onboarding, issue resolution, and retention. The position involves troubleshooting claims and data issues, collaborating cross-functionally, and maintaining accurate reporting in Salesforce. It requires strong expertise in healthcare EDI standards, billing processes, and client account management. 🗂️ Requirements: Bachelor's degree in healthcare administration, information technology, or equivalent experience, 2+ years of experience in account management or customer support within healthcare EDI, Deep understanding of EDI standards and protocols, Knowledge of healthcare billing and claims processes, Ability to manage client escalations and resolve transaction issues, Willingness to travel up to 20% 📃 Skills: EDI, Salesforce, Healthcare, Billing, Claims, RevenueCycle, Cloud, CRM 🏢 Description: About the Role We’re looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. The role serves as the primary escalation point for assigned clients, collaborates with Sales Account Management on communications and projects, oversees implementations and solutions, provides proactive support, resolves issues, and drives client retention. What You’ll Do Client Relationship Management - Build and maintain strong relationships with healthcare clients, understanding their specific business operations. - Serve as the primary escalation point for providers, addressing inquiries, concerns, and requests professionally. - Conduct proactive client outreach based on schedules outlined by Client Services leadership. Onboarding - Partner with the onboarding team to ensure a seamless transition for clients. - Partner with the Learning Experience team to ensure clients have access to necessary training resources. Transaction Support - Troubleshoot and resolve issues, including rejected claims and data discrepancies. - Assist clients in optimizing processes to enhance efficiency and reduce errors. Documentation and Reporting - Utilize Salesforce to maintain accurate records of client interactions and issue resolutions. Collaboration and Cross-Functional Teamwork - Collaborate with IT/Engineering, Sales, compliance, and client support teams to deliver comprehensive solutions and resolve issues. - Contribute to the development and improvement of internal systems, processes, and products. What You’ll Need - Bachelor’s degree from a four-year college or university in healthcare administration, information technology, or an equivalent combination of education and experience. - 2+ years of related experience and/or training in account management or customer support within healthcare EDI. - Deep understanding of EDI standards, protocols, and healthcare industry practices. - Familiarity with healthcare billing and claims processes. Nice to Have - Familiarity with EDI software and systems. Travel Requirements - Up to 20% travel for client meetings, team gatherings, or company events. Pay Transparency Compensation may vary based on skills, experience, and location. Employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, and paid time off. Salary range: $55,000—$65,000 USD. EEO Note The company is an Equal Opportunity Employer and does not discriminate on the basis of legally protected characteristics.

🏢 Summary: Client Success Manager role focused on supporting healthcare clients using EDI and revenue cycle management tools, acting as the primary escalation point and driving successful onboarding, issue resolution, and retention. The position involves troubleshooting claims and data issues, collaborating with cross-functional teams, and maintaining accurate reporting in Salesforce. Ideal candidates have healthcare EDI experience and a strong understanding of billing and claims processes. 🗂️ Requirements: Bachelor's degree in healthcare administration, information technology, or equivalent experience, 2+ years of experience in account management or customer support within healthcare EDI, Deep understanding of EDI standards and protocols, Strong knowledge of healthcare billing and claims processes, Ability to troubleshoot rejected claims and data discrepancies, Experience using Salesforce for documentation and reporting, Willingness to travel up to 20% 📃 Skills: EDI, Healthcare, Billing, Claims, Salesforce, CRM, RevenueCycle, DataAnalysis, Troubleshooting 🏢 Description: About the Role We're looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. This position serves as the primary escalation point for their assigned clients, collaborates with the Sales Account Management team on communications and projects, oversees implementations and solutions, provides proactive support and resolves issues, and drives client retention. What You'll Do Client Relationship Management - Build and maintain strong relationships with healthcare clients, understanding their specific nuances in conducting business each day. - Serve as the primary escalation point for providers, promptly addressing their inquiries, concerns, and requests with the highest level of professionalism. - Conduct proactive client outreach based on the schedule outlined by Client Services leadership. Onboarding - Partner with the onboarding team to ensure a seamless transition for clients. - Partner with the Learning Experience team to ensure clients have access to all training resources necessary to perform at an optimal level. Transaction Support - Troubleshoot and resolve issues, including rejected claims and data discrepancies. - Assist clients in optimizing their processes to enhance efficiency and reduce errors. Documentation and Reporting - Utilize Salesforce to maintain accurate records of interactions with clients and issue resolutions. Collaboration and Cross-Functional Teamwork - Collaborate with internal teams, including IT/Engineering, Sales, compliance, and client support, to deliver comprehensive solutions and resolve client issues. - Contribute to the development and improvement of both internal systems and processes as well as products. What You'll Need - Bachelor's degree from a four-year college or university in healthcare administration, information technology, or an equivalent combination of education and experience. - 2+ years of related experience and/or training in account management or customer support within healthcare EDI. - Deep understanding of EDI standards, protocols, and healthcare industry practices, and familiarity with healthcare billing and claims processes. Nice to Have - Familiarity with EDI software and systems is a plus. Travel Requirements - This role requires up to 20% of travel, which may include client meetings, team gatherings, or company events. Travel will typically be scheduled in advance and supported by the company. Pay Transparency Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity. $55,000—$65,000 USD Why You'll Love Working at Office Ally At Office Ally, your work has a direct impact on healthcare providers and their ability to deliver exceptional care. We're driven by a mission to simplify healthcare administration, making it easier for providers to focus on what they do best—helping patients. As an employee, you'll be at the heart of efforts to deliver exceptional service and software solutions to clients in the healthcare space. EEO Note Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

🏢 Summary: The offer is for a Client Success Manager responsible for managing healthcare clients using cloud-based revenue cycle and EDI solutions. The role focuses on client relationship management, onboarding support, troubleshooting claims and data issues, and cross-functional collaboration to improve processes and systems. It combines account management with deep healthcare EDI expertise to drive client retention and operational efficiency. 🗂️ Requirements: Bachelor's degree in healthcare administration, information technology, or equivalent combination of education and experience, Minimum 2 years of experience in account management or customer support within healthcare EDI, Strong understanding of EDI standards and protocols, Knowledge of healthcare billing and claims processes, Ability to use Salesforce for documentation and reporting, Willingness to travel up to 20% 📃 Skills: EDI, HealthcareEDI, Salesforce, ClaimsProcessing, RevenueCycleManagement, EligibilityVerification, PaymentProcessing, DataExchange 🏢 Description: About the Role We're looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. This position serves as the primary escalation point for assigned clients, collaborates with the Sales Account Management team on communications and projects, oversees implementations and solutions, provides proactive support, resolves issues, and drives client retention. What You'll Do Client Relationship Management - Build and maintain strong relationships with healthcare clients, understanding their specific nuances in conducting business each day. - Serve as the primary escalation point for providers, promptly addressing their inquiries, concerns, and requests with professionalism. - Conduct proactive client outreach based on the schedule outlined by Client Services leadership. Onboarding - Partner with the onboarding team to ensure a seamless transition for clients. - Partner with the Learning Experience team to ensure clients have access to all training resources necessary to perform at an optimal level. Transaction Support - Troubleshoot and resolve issues, including rejected claims and data discrepancies. - Assist clients in optimizing their processes to enhance efficiency and reduce errors. Documentation and Reporting - Utilize Salesforce to maintain accurate records of interactions with clients and issue resolutions. Collaboration and Cross-Functional Teamwork - Collaborate with internal teams, including IT/Engineering, Sales, compliance, and client support, to deliver comprehensive solutions and resolve client issues. - Contribute to the development and improvement of internal systems, processes, and products. What You'll Need - Bachelor's degree from a four-year college or university in healthcare administration, information technology, or an equivalent combination of education and experience. - 2+ years of related experience and/or training in account management or customer support within healthcare EDI. - Deep understanding of EDI standards, protocols, and healthcare industry practices. - Familiarity with healthcare billing and claims processes. Nice to Have - Familiarity with EDI software and systems is a plus. Travel Requirements - Up to 20% travel, including client meetings, team gatherings, or company events. Compensation and Benefits Compensation may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity. Equal Opportunity The employer is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by law.

🏢 Summary: The Client Success Manager supports healthcare clients using cloud-based revenue cycle and EDI solutions, acting as the primary escalation point and driving successful onboarding, issue resolution, and retention. The role combines client relationship management with technical troubleshooting of claims and data transactions. It requires strong knowledge of healthcare EDI standards, billing processes, and collaboration with cross-functional technical teams. 🗂️ Requirements: Bachelor’s degree in healthcare administration, information technology, or equivalent experience, 2+ years of experience in account management or customer support within healthcare EDI, Strong knowledge of EDI standards and protocols, Understanding of healthcare billing and claims processes, Ability to troubleshoot rejected claims and data discrepancies, Experience collaborating with technical and cross-functional teams, Willingness to travel up to 20% 📃 Skills: EDI, Healthcare, Billing, Claims, Salesforce, RevenueCycle, Troubleshooting, DataAnalysis 🏢 Description: About the Role We're looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. This position serves as the primary escalation point for their assigned clients, collaborates with the Sales Account Management team on communications and projects, oversees implementations and solutions, provides proactive support and resolves issues, and drives client retention. What You'll Do Client Relationship Management Build and maintain strong relationships with healthcare clients, understanding their specific nuances in conducting business each day. Serve as the primary escalation point for providers, promptly addressing their inquiries, concerns, and requests with the highest level of professionalism. Conduct proactive client outreach based on the schedule outlined by Client Services leadership. Onboarding Partner with the onboarding team to ensure a seamless transition for clients. Partner with the Learning Experience team to ensure clients have access to all training resources necessary to perform at an optimal level. Transaction Support Troubleshoot and resolve issues, including rejected claims and data discrepancies. Assist clients in optimizing their processes to enhance efficiency and reduce errors. Documentation and Reporting Utilize Salesforce to maintain accurate records of interactions with clients and issue resolutions. Collaboration and Cross-Functional Teamwork Collaborate with internal teams, including IT/Engineering, Sales, compliance, and client support, to deliver comprehensive solutions and resolve client issues. Contribute to the development and improvement of both internal systems and processes as well as products. What You'll Need Bachelor's degree from a four-year college or university in healthcare administration, information technology, or an equivalent combination of education and experience. 2+ years of related experience and/or training in account management or customer support within healthcare EDI. Deep understanding of EDI standards, protocols, and healthcare industry practices, and familiarity with healthcare billing and claims processes. Nice to Have Familiarity with EDI software and systems is a plus. Travel Requirements This role requires up to 20% of travel, which may include client meetings, team gatherings, or company events. Travel will typically be scheduled in advance and supported by the company. Pay Transparency Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity. $55,000—$65,000 USD EEO Note Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

🏢 Summary: The Client Success Manager role focuses on supporting healthcare clients using EDI and revenue cycle management solutions, serving as the primary escalation point and ensuring smooth onboarding, issue resolution, and ongoing optimization. The position involves close collaboration with cross-functional teams to resolve claims and data issues while driving client retention and satisfaction. It requires strong knowledge of healthcare EDI standards, billing, and claims processes. 🗂️ Requirements: Bachelor's degree in healthcare administration, information technology, or equivalent experience, Minimum 2 years of experience in account management or customer support within healthcare EDI, Strong understanding of EDI standards and protocols, Knowledge of healthcare billing and claims processes, Ability to troubleshoot rejected claims and data discrepancies, Experience maintaining client records in CRM systems, Willingness to travel up to 20% 📃 Skills: EDI, Healthcare, Billing, Claims, Salesforce, CRM, RevenueCycleManagement, DataAnalysis, Troubleshooting 🏢 Description: About the Role We’re looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. The role serves as the primary escalation point for assigned clients, collaborates with Sales Account Management on communications and projects, oversees implementations and solutions, provides proactive support, resolves issues, and drives client retention. What You'll Do Client Relationship Management - Build and maintain strong relationships with healthcare clients, understanding their specific business operations. - Serve as the primary escalation point for providers, addressing inquiries, concerns, and requests professionally. - Conduct proactive client outreach based on schedules outlined by Client Services leadership. Onboarding - Partner with the onboarding team to ensure a seamless client transition. - Collaborate with the Learning Experience team to ensure clients have access to necessary training resources. Transaction Support - Troubleshoot and resolve issues, including rejected claims and data discrepancies. - Assist clients in optimizing processes to enhance efficiency and reduce errors. Documentation and Reporting - Utilize Salesforce to maintain accurate records of client interactions and issue resolutions. Collaboration and Cross-Functional Teamwork - Work with IT/Engineering, Sales, compliance, and client support teams to deliver comprehensive solutions. - Contribute to the improvement of internal systems, processes, and products. What You'll Need - Bachelor's degree in healthcare administration, information technology, or an equivalent combination of education and experience. - 2+ years of related experience in account management or customer support within healthcare EDI. - Deep understanding of EDI standards, protocols, and healthcare industry practices. - Familiarity with healthcare billing and claims processes. Nice to Have - Familiarity with EDI software and systems. Travel Requirements - Up to 20% travel for client meetings, team gatherings, or company events. Pay Transparency Compensation may vary based on skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, and paid time off. Salary range: $55,000—$65,000 USD. Why You'll Love Working Here Your work directly impacts healthcare providers and their ability to deliver exceptional care. The role contributes to simplifying healthcare administration and delivering high-quality service and software solutions to healthcare clients.