IT Engineer

About Us

Insurance brokers sit at the intersection of care, cost, and access — yet remain one of the most underleveraged assets in the $5T healthcare value chain. They guide millions of Americans through plan selection, coverage questions, and care navigation, yet still rely on spreadsheets, manual workflows, and outdated tools that limit their growth and impact.

Gyde is building an AI-native insurance brokerage platform — a system that learns from every client interaction to automate operations, power intelligent voice and chat experiences, and predict the right coverage and products for every individual or business.

Role Summary

You are the human face of IT for every agency we bring into Gyde. When an agency is acquired, you ensure that accounts, laptops, and access work on day one, owning the experience before, during, and after cutover. You act as the bridge between integration runbooks and end users.

This is hands-on work: maintaining device fleets, running MFA and SSO resets, provisioning and deprovisioning accounts across Entra/Okta and Google Workspace/M365, and triaging support requests in a HIPAA-aware environment.

Key Responsibilities

• Own the end-user IT experience for acquired agencies — onboarding, cutover, hypercare, and day-to-day support.
• Run endpoint and device operations — image, enroll, ship, and lifecycle-manage laptops; operate Hexnode MDM, push policies, and resolve compliance issues.
• Handle Tier 1–2 identity and access — provision, modify, and deprovision accounts in Entra/Okta and Google Workspace/M365; execute JML workflows with same-day deprovisioning.
• Execute user-facing integration rollouts — schedule cutovers, run pilot waves, recommend runbook updates, and manage communications.
• Enforce security hygiene — disk encryption, MFA enrollment, screen-lock policies, phishing reporting, and anomaly flagging.

What You Bring / Core Competencies

• End-user support and troubleshooting across laptops, SaaS, connectivity, and access.
• Identity and access administration (Entra/Okta), Google Workspace/M365, MFA, SSO, conditional access, and JML processes.
• Endpoint and MDM operations — imaging, enrollment, lifecycle management, and compliance troubleshooting.
• Clear communication with non-technical users and leadership.
• Operational rigor and strong security mindset.

Technical / Functional Requirements

• 4–6 years in end-user/desktop support, IT operations, or MSP/help-desk environment.
• Hands-on administration of Entra ID or Okta plus Google Workspace and/or Microsoft 365.
• MDM experience (Hexnode, Intune, Jamf, or Kandji).
• Experience imaging and provisioning laptops and managing device lifecycle.
• Knowledge of MFA, SSO/conditional access, VPN, and AVD or comparable remote desktop setup.

Nice to Have

• Experience in HIPAA or regulated environments.
• Multi-tenant, MSP, or M&A / agency-integration IT experience.
• Hexnode and Azure Virtual Desktop (AVD).
• Light scripting for automation (PowerShell or similar).

What We Offer

• Top of the market compensation
• Flexible (Unlimited) Paid Time Off
• Medical, Dental, and Vision benefits
• Retirement Plan (e.g., 401K)
• Parental Leave