Principal Product Manager – AI Platform

🏢 Summary: Senior platform product role owning the AI infrastructure powering multi-agent banking assistants across voice and digital channels. Responsible for defining technical direction, model lifecycle, orchestration, performance, safety, and platform contracts to scale to millions of users. Acts as a senior IC setting standards for AI-native, enterprise-grade, multi-tenant systems. 🗂️ Requirements: 8+ years product management experience, 3+ years at Staff/Principal level on platform, AI/ML, or infrastructure products, Experience owning multi-component platform used by multiple product teams, Ability to read code, review architecture, and debug production issues, Experience with LLM orchestration, evaluation, and fine-tuning pipelines, Experience defining and governing APIs, versioning, and platform contracts, Experience in enterprise SaaS with multi-tenant and compliance requirements, Knowledge of inference optimization and latency management for real-time systems 📃 Skills: LLM, RAG, RLHF, RLAIF, APIs, ASR, TTS, Python, Quantization, Encryption, SOC2, GDPR, Cursor, Copilot 🏢 Description: Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant. We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals. Powered by our proprietary BankGPT platform, this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack, unlocking a $200B opportunity and potentially replacing multiple publicly traded companies. Ultimately, our mission is to drive financial well-being for millions of consumers. With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim to put financial well-being on autopilot to help solve this problem.Company: interface.ai Location: Palo Alto, CA (In-Office) Reports to: VP of Product Compensation: $250,000 - $320,000 base salary + bonus + equity (depending on location & experience) About interface.ai Banking hasn't kept up with how people actually live their financial lives. At interface.ai, we're building AI-native products that transform how millions of Americans interact with their financial institutions, making every interaction intelligent, personal, and proactive.Our platform powers AI agents that handle real banking tasks end-to-end: moving money, resolving issues, converting loans, and surfacing financial insights across voice, chat, and digital channels. We're not building another chatbot. We're building the AI infrastructure that will become the primary way people bank, unlocking a massive market opportunity by displacing the legacy systems that financial institutions have been stuck with for decades. With two-thirds of Americans living paycheck to paycheck, only 17% financially literate, and 50% holding less than $500 in savings, the urgency is real. We're putting financial well-being on autopilot. We power AI agents for 100+ financial institutions, serving millions of banking members across the U.S., and are backed by leading investors including Avataar Venture Partners and Blume Ventures. Our platform enables banks and credit unions to automate high-volume customer interactions across voice and digital channels while improving resolution rates, reducing operational costs, and increasing customer engagement. Key credibility anchors: Series B AI company building agentic AI infrastructure for financial institutions Trusted by 100+ banks and credit unions across North America Serving millions of end users through conversational AI across voice, chat, and mobile channels The Opportunity You will own the AI platform that every product at the company depends on. This is not a support function: the platform is the competitive moat. Your decisions directly determine the ceiling of what every other product team can build. You'll inherit a multi component platform, assess what exists, and define what comes next: what to consolidate, what to invest in, what to sunset. As the senior IC in a pillar of 3-4PMs, you'll set technical direction, mentor, and raise the quality bar, while partnering with engineering leadership to scale the system to millions of end users at startup speed. What You'll Own Agent runtime & orchestration: multi-agent orchestration, memory/context management, tool routing, goal planning, and policy-aligned behavior Platform contracts: APIs, versioning, deprecation, and migration strategy: you define the boundaries and the lifecycle for all consuming teams Model lifecycle: selection, evaluation, benchmarking, fine-tuning enablement, and prompt optimization. You define when to prompt-tune vs fine-tune vs switch models. Inference performance & reliability: latency budgets, caching, batching, quantization, multi-region deployments, fallbacks, and safe rollout patterns (canaries, feature flags, rollback) Safety & compliance: PII detection/masking, prompt/response safety policies, tenant isolation, SOC2/GDPR readiness, audit logs, and encryption: compliance is a product requirement, not an afterthought Evaluation & quality: offline golden sets, regression testing, hallucination measurement, task success metrics, and production-to-improvement feedback loops Voice & multimodal: ASR/TTS integration patterns, WER, interruption handling, turn-taking, and latency budgets for real-time conversational intelligence Pillar leadership: You set technical direction, mentor, raise the bar, and have input on hiring. You prioritize competing demands from multiple product pillars, define the platform investment thesis, and protect the platform from becoming a feature factory. Who You Are You think in systems, not features. You read a platform outage postmortem and immediately see the product decision that caused it. You've built API contracts that entire product orgs depend on, and you've made the hard call to break one when the platform needed to evolve. You understand the full AI stack: from model training through inference optimization to production monitoring. You can spec a fine-tuning pipeline, set latency budgets for real-time voice, and debate quantization trade-offs with a staff engineer, all in the same week. You build your own tools. You use AI to prototype, analyze, and accelerate your work — building agents, writing scripts, creating automated workflows, whatever gets the job done fastest. Not because someone told you to, but because you can't imagine working any other way. What You Bring 8+ years in product management, with 3+ years at Staff/Principal level on platform, AI/ML, or infrastructure products Owned a multi-component platform serving multiple product teams, not just a single product Deep technical fluency: can read code, review architecture, and debug production issues alongside engineers Experience with AI/ML platforms: LLM orchestration, model evaluation, fine-tuning, RAG, agentic frameworks, or similar Experience governing platform contracts and managing how internal teams consume capabilities Built in enterprise SaaS environments with multi-tenant, compliance, and governance requirements AI-native workflow: You build with AI daily — creating agents, automating analyses, prototyping with code, building custom workflows. The specific tools don't matter (Cursor, Copilot, Claude, Replit, custom scripts — all count); what matters is that you've moved beyond prompting into building. Bonus Points Financial services or regulated industry experience Voice/ASR/TTS systems and real-time latency-sensitive products LLM evaluation frameworks, multi-agent orchestration, or RLHF/RLAIF Knowledge graph or RAG-based retrieval systems Built a platform team from scratch Our Values Act Like You're the Founder: Own the outcome from start to finish No Fear. Speak Your Mind: Candor moves us forward Pursuit of Excellence: Raise the bar, every time AI-First Mindset: Think automation, intelligence, and scale-first in every solution Don't Assume. Seek to Understand: Start with questions, not conclusions How We Work Every PM builds with AI daily. Our standard toolkit is Cursor, MCP integrations, and custom AI agents — and we onboard every new hire on these tools in their first week. We hold a high quality bar and move at startup speed. Flat organization. No empire-building. What We Offer 100% company-paid medical, dental, and vision coverage 401(k) with company match and financial wellness perks Discretionary PTO + paid parental leave Mental health, wellness, and family benefits Competitive equity with meaningful upside At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

🏢 Summary: Strategic Staff Product Manager role focused on building and scaling integration strategy for an AI-native banking platform, owning the roadmap, architecture direction, and packaging of integrations across core banking systems, contact center platforms, and data providers. The role drives technical execution and go-to-market impact by turning integrations into a competitive product advantage. You will work cross-functionally to evaluate APIs, define integration architecture, and enable new customer segments through scalable integration frameworks. 🗂️ Requirements: 7+ years in product management, 3+ years in integrations, platform partnerships, or API products, Experience building integration packages or partner ecosystems, Ability to evaluate banking APIs and integration architectures, Experience with contact center integrations and data exchange protocols, Experience defining and managing integration roadmaps, Experience influencing go-to-market strategy through product capabilities, Hands-on use of AI tools for workflow automation and analysis 📃 Skills: APIs, Integrations, Architecture, Banking, CCaaS, Data, AI, Automation, Scripting, Cursor, Copilot, Claude, Replit 🏢 Description: Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant. We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals. Powered by our proprietary BankGPT platform, this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack, unlocking a $200B opportunity and potentially replacing multiple publicly traded companies. Ultimately, our mission is to drive financial well-being for millions of consumers. With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim to put financial well-being on autopilot to help solve this problem.Staff Product Manager, Integrations Strategy Company: interface.ai Location: Remote-friendly (Palo Alto, CA preferred) Reports to: VP of Product Compensation: $190,000 - $250,000 base salary + bonus + equity (depending on location & experience) About interface.ai Banking hasn't kept up with how people actually live their financial lives. At interface.ai, we're building AI-native products that transform how millions of Americans interact with their financial institutions, making every interaction intelligent, personal, and proactive. Our platform powers AI agents that handle real banking tasks end-to-end: moving money, resolving issues, converting loans, and surfacing financial insights across voice, chat, and digital channels. We're not building another chatbot. We're building the AI infrastructure that will become the primary way people bank. With two-thirds of Americans living paycheck to paycheck, only 17% financially literate, and 50% holding less than $500 in savings, the urgency is real. We're putting financial well-being on autopilot, starting with the community financial institutions that serve everyday Americans. We power AI agents for 100+ financial institutions, serving millions of banking members across the U.S., and are backed by leading investors including Avataar Venture Partners and Blume Ventures. Our platform enables banks and credit unions to automate high-volume customer interactions across voice and digital channels while improving resolution rates, reducing operational costs, and increasing customer engagement. Key credibility anchors: Series B AI company building agentic AI infrastructure for financial institutions Trusted by 100+ banks and credit unions across North America Serving millions of end users through conversational AI across voice, chat, and mobile channels The Opportunity At interface.ai, integrations aren't plumbing. They're a product. The depth of our integration layer directly determines what our AI can do for customers and how sticky the platform becomes. This is a strategic role reporting directly to the VP of Product. You decide which integrations to build, how to package them, and how they drive business outcomes. You also drive the technical execution, not just the strategy. What You'll Own Transform integrations from a technical function into a product-driven competitive advantage: integrations should open doors, not block deals Build and manage integration packages: pre-built bundles for specific customer segments that dramatically reduce time-to-live for new customers Define segment-specific integration strategies: which integrations unlock which customer segments and why Evaluate, prioritize, and manage the integration roadmap across core banking systems, contact center platforms, and data providers Design certification and testing programs that ensure integration quality, reliability, and partner confidence Influence go-to-market strategy through integration capabilities: your roadmap directly enables new deals and new segments Define integration architecture for new product lines: your strategic planning ensures the right integrations are in place as new products launch. You remain the integration authority throughout. Who You Are You see integrations the way a chess player sees the board: each one opens up new moves, and the right sequence creates a position that's hard to replicate. You've watched deals die because an integration wasn't ready, and you've seen firsthand how deep integrations become the reason customers stay and expand. You're equally comfortable in a technical architecture review and a sales deal review. You can evaluate a banking API spec and then explain to a GTM team why this integration unlocks a $50M customer segment. You translate between engineering ("this requires a new adapter pattern") and business ("this means we can close the top 3 pipeline deals"). You build your own tools. You use AI to map integration landscapes, analyze API documentation, generate partner comparison matrices, and accelerate strategic planning — building agents, writing scripts, creating automated workflows, whatever gets the job done fastest. You don't wait for someone to compile the data. You compile it yourself, faster than anyone expects. What You Bring 7+ years in product management, with 3+ years in integrations, platform partnerships, or API products Experience building integration packages, partner ecosystems, or API programs that drive business outcomes Technical enough to evaluate banking APIs, contact center integrations, and data exchange protocols: you don't need to code them, but you can read the docs, assess the architecture, and identify risks Understanding of how segment-specific integration needs map to business opportunity Experience with packaging capabilities into customer-ready offerings that reduce deployment friction Track record of influencing GTM strategy through product capabilities AI-native workflow: You build with AI daily — mapping integration landscapes, analyzing API specs, generating comparison matrices, automating documentation. The specific tools don't matter (Cursor, Copilot, Claude, Replit, custom scripts — all count); what matters is that you've moved beyond prompting into building. Bonus Points Financial services integration experience (core banking systems, CCaaS platforms, or financial data providers) Built or managed API partnership programs Product-led growth experience where integrations drive adoption Experience with integration testing, certification, and quality programs Our Values Act Like You're the Founder: Own the outcome from start to finish No Fear. Speak Your Mind: Candor moves us forward Pursuit of Excellence: Raise the bar, every time AI-First Mindset: Think automation, intelligence, and scale-first in every solution Don't Assume. Seek to Understand: Start with questions, not conclusions How We Work Every PM builds with AI daily. Our standard toolkit is Cursor, MCP integrations, and custom AI agents — and we onboard every new hire on these tools in their first week. We hold a high quality bar and move at startup speed. Flat organization. No empire-building. What We Offer 100% company-paid medical, dental, and vision coverage 401(k) with company match and financial wellness perks Discretionary PTO + paid parental leave Mental health, wellness, and family benefits Competitive equity with meaningful upside interface.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status. At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

🏢 Summary: Strategic Staff Product Manager role focused on building and owning the integrations strategy for an AI-native banking platform, turning integrations into a competitive product advantage. The role drives integration roadmap, architecture, and packaging across core banking systems, contact center platforms, and data providers to unlock new customer segments and revenue. It combines deep technical API evaluation with business impact and AI-driven workflow automation. 🗂️ Requirements: 7+ years of product management experience, 3+ years in integrations, platform partnerships, or API products, Experience building integration packages or API programs, Ability to evaluate banking APIs and integration architectures, Experience with contact center and data provider integrations, Experience defining and managing integration roadmaps, Ability to design integration testing and certification programs, Experience influencing go-to-market strategy through product capabilities, Hands-on use of AI tools to build workflows, scripts, or automation 📃 Skills: APIs, Integrations, Architecture, Banking, CCaaS, AI, Automation, Scripting, Workflows, Data, Testing, Certification 🏢 Description: Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant. We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals. Powered by our proprietary BankGPT platform, this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack, unlocking a $200B opportunity and potentially replacing multiple publicly traded companies. Ultimately, our mission is to drive financial well-being for millions of consumers. With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim to put financial well-being on autopilot to help solve this problem.Staff Product Manager, Integrations Strategy Company: interface.ai Location: Remote-friendly (Palo Alto, CA preferred) Reports to: VP of Product Compensation: $190,000 - $250,000 base salary + bonus + equity (depending on location & experience) About interface.ai Banking hasn't kept up with how people actually live their financial lives. At interface.ai, we're building AI-native products that transform how millions of Americans interact with their financial institutions, making every interaction intelligent, personal, and proactive. Our platform powers AI agents that handle real banking tasks end-to-end: moving money, resolving issues, converting loans, and surfacing financial insights across voice, chat, and digital channels. We're not building another chatbot. We're building the AI infrastructure that will become the primary way people bank. With two-thirds of Americans living paycheck to paycheck, only 17% financially literate, and 50% holding less than $500 in savings, the urgency is real. We're putting financial well-being on autopilot, starting with the community financial institutions that serve everyday Americans. We power AI agents for 100+ financial institutions, serving millions of banking members across the U.S., and are backed by leading investors including Avataar Venture Partners and Blume Ventures. Our platform enables banks and credit unions to automate high-volume customer interactions across voice and digital channels while improving resolution rates, reducing operational costs, and increasing customer engagement. Key credibility anchors: Series B AI company building agentic AI infrastructure for financial institutions Trusted by 100+ banks and credit unions across North America Serving millions of end users through conversational AI across voice, chat, and mobile channels The Opportunity At interface.ai, integrations aren't plumbing. They're a product. The depth of our integration layer directly determines what our AI can do for customers and how sticky the platform becomes. This is a strategic role reporting directly to the VP of Product. You decide which integrations to build, how to package them, and how they drive business outcomes. You also drive the technical execution, not just the strategy. What You'll Own Transform integrations from a technical function into a product-driven competitive advantage: integrations should open doors, not block deals Build and manage integration packages: pre-built bundles for specific customer segments that dramatically reduce time-to-live for new customers Define segment-specific integration strategies: which integrations unlock which customer segments and why Evaluate, prioritize, and manage the integration roadmap across core banking systems, contact center platforms, and data providers Design certification and testing programs that ensure integration quality, reliability, and partner confidence Influence go-to-market strategy through integration capabilities: your roadmap directly enables new deals and new segments Define integration architecture for new product lines: your strategic planning ensures the right integrations are in place as new products launch. You remain the integration authority throughout. Who You Are You see integrations the way a chess player sees the board: each one opens up new moves, and the right sequence creates a position that's hard to replicate. You've watched deals die because an integration wasn't ready, and you've seen firsthand how deep integrations become the reason customers stay and expand. You're equally comfortable in a technical architecture review and a sales deal review. You can evaluate a banking API spec and then explain to a GTM team why this integration unlocks a $50M customer segment. You translate between engineering ("this requires a new adapter pattern") and business ("this means we can close the top 3 pipeline deals"). You build your own tools. You use AI to map integration landscapes, analyze API documentation, generate partner comparison matrices, and accelerate strategic planning — building agents, writing scripts, creating automated workflows, whatever gets the job done fastest. You don't wait for someone to compile the data. You compile it yourself, faster than anyone expects. What You Bring 7+ years in product management, with 3+ years in integrations, platform partnerships, or API products Experience building integration packages, partner ecosystems, or API programs that drive business outcomes Technical enough to evaluate banking APIs, contact center integrations, and data exchange protocols: you don't need to code them, but you can read the docs, assess the architecture, and identify risks Understanding of how segment-specific integration needs map to business opportunity Experience with packaging capabilities into customer-ready offerings that reduce deployment friction Track record of influencing GTM strategy through product capabilities AI-native workflow: You build with AI daily — mapping integration landscapes, analyzing API specs, generating comparison matrices, automating documentation. The specific tools don't matter (Cursor, Copilot, Claude, Replit, custom scripts — all count); what matters is that you've moved beyond prompting into building. Bonus Points Financial services integration experience (core banking systems, CCaaS platforms, or financial data providers) Built or managed API partnership programs Product-led growth experience where integrations drive adoption Experience with integration testing, certification, and quality programs Our Values Act Like You're the Founder: Own the outcome from start to finish No Fear. Speak Your Mind: Candor moves us forward Pursuit of Excellence: Raise the bar, every time AI-First Mindset: Think automation, intelligence, and scale-first in every solution Don't Assume. Seek to Understand: Start with questions, not conclusions How We Work Every PM builds with AI daily. Our standard toolkit is Cursor, MCP integrations, and custom AI agents — and we onboard every new hire on these tools in their first week. We hold a high quality bar and move at startup speed. Flat organization. No empire-building. What We Offer 100% company-paid medical, dental, and vision coverage 401(k) with company match and financial wellness perks Discretionary PTO + paid parental leave Mental health, wellness, and family benefits Competitive equity with meaningful upside interface.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status. At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

🏢 Summary: Senior Product Manager role owning a multi-product AI banking suite (chat, voice, and digital) used by financial institutions, driving product direction, optimization, and growth across a shared AI platform. Responsible for scaling AI-powered member experiences, improving automation quality, and aligning multi-channel products into a seamless system. Acts as senior individual contributor leading portfolio strategy and leveraging AI-native workflows to manage and enhance product performance. 🗂️ Requirements: 8+ years product management experience, 3+ years managing multiple products simultaneously, Experience shipping AI-powered products where AI is core, Experience optimizing and growing B2B SaaS products, Strong UX expertise for member-facing products, Experience presenting to US financial institution executives, Experience leading product direction as senior IC, Hands-on use of AI tools for analytics, automation, and workflows, Experience with multi-channel products (chat, voice, digital), Experience building or working with custom AI agents or AI workflows 📃 Skills: AI, SaaS, UX, VoiceAI, ConversationalAI, Automation, Analytics, Dashboards, Agents, MCP, Cursor, Copilot, Claude, Replit, Scripts, APIs 🏢 Description: Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant. We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals. Powered by our proprietary BankGPT platform, this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack, unlocking a $200B opportunity and potentially replacing multiple publicly traded companies. Ultimately, our mission is to drive financial well-being for millions of consumers. With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim to put financial well-being on autopilot to help solve this problem.About the Role: You're taking ownership of the product portfolio that drives the majority of interface.ai's current revenue: a multi-product AI suite spanning chat, voice, and digital channels, deployed across a large and growing base of financial institutions. This is an operator's challenge at a critical growth moment. Assess health across products, prioritize ruthlessly, and drive improvements that compound across the entire suite. The products share a common AI platform, and your job is to make them work together seamlessly while pushing each product's metrics higher. You'll be the senior IC and product anchor for the member-facing product pillar, setting product direction, mentoring peer PMs, breaking ties, and ensuring the existing products continue to deliver while the company invests in the future. Key Responsibilities AI-powered digital banking: The chat-based member experience, covering account management, transactions, service resolution, and more AI-powered voice banking: The same core capabilities delivered through phone-based conversational AI, with a focus on automation quality and member experience AI-powered conversion: End-to-end workflows that guide members through applications and complex financial actions across chat and voice, turning intent into completionProactive intelligence: How the platform surfaces the right information, reminders, insights, and opportunities to members at the right time across all channels Pillar leadership: Set product direction for the member-facing pillar. Mentor PMs, have input on hiring, and raise the quality bar Required Qualifications 8+ years in product management, with 3+ years managing multiple products simultaneously (not sequentially) Experience shipping "AI-powered products with a high quality bar" where AI was core to the experience, not a bolt-on feature Strong UX sensibility member-facing products demand high craft quality Track record optimizing and growing existing B2B SaaS products, not just 0-to-1 building Customer-facing: comfortable presenting to and working with US-based financial institution executives Experience as a senior IC leading a product line setting direction for and mentoring 2-3+ PMs through influence (not people management) AI-native workflow: You build with AI daily — analyzing user data, drafting specs, building dashboards, automating workflows. The specific tools don't matter (Cursor, Copilot, Claude, Replit, custom scripts — all count); what matters is that you've moved beyond prompting into building. This is how you manage the breadth of a multi-product portfolio without drowning in it. Preferred Skills Voice AI or conversational AI product experience Financial services or financial institution industry knowledge Built AI-powered products at scale (millions of end users) Experience with multi-channel product experiences (voice + chat + digital) Built custom AI agents, MCP integrations, or automated AI workflows for product management tasks Who you are? You're the operator who walks into a multi-product portfolio and within weeks knows exactly which product is healthy, which is underperforming, and which metric to move first. You don't just manage products, you manage a *system* of products that share infrastructure, serve overlapping users, and compound in value when they work together. You've been the person that enterprise customers trust. You can walk into a room of financial institution executives, understand their pain in the first ten minutes, and translate it into a product improvement by the end of the week. You balance customer empathy with business discipline: you won't build something just because a customer asks, but you'll never dismiss a pain point without investigation. You build your own tools and workflows. You use AI to track portfolio health, analyze usage patterns at scale, prototype product improvements, and automate the parts of product management that don't require human judgment — building agents, creating automated workflows, writing scripts, whatever makes the work faster. You manage a multi-product portfolio at a pace that would be impossible without AI, and that's the point. Our Values Act Like You're the Founder: Own the outcome from start to finish No Fear. Speak Your Mind: Candor moves us forward Pursuit of Excellence: Raise the bar, every time AI-First Mindset: Think automation, intelligence, and scale-first in every solution Don't Assume. Seek to Understand: Start with questions, not conclusions How We Work? Every PM builds with AI daily. Our standard toolkit is Cursor, MCP integrations, and custom AI agents — and we onboard every new hire on these tools in their first week. We hold a high quality bar and move at startup speed. Flat organization. No empire-building. Compensation Base Salary is expected to be between $250,000 - $320,000, plus 10%bonus and stock options. Exact compensation may vary based on skills and location. We're an in-office company in Bay area, driven by a shared commitment to excellence and velocity. This role is based in our Palo Alto office and is expected to work on-site with the team. Benefits 100% paid health, dental & vision care 401(k) match & financial wellness perks Discretionary PTO + paid parental leave Mental health, wellness & family benefits A mission-driven team shaping the future of banking At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

🏢 Summary: Permanent Product Manager role focused on reimagining financial institution operations through AI-native solutions. The role involves identifying high-impact operational pain points and building end-to-end AI-driven products that replace legacy workflows in regulated banking environments. You will own the full product lifecycle and deliver ROI-driven solutions for enterprise financial institutions. 🗂️ Requirements: 5+ years product management experience, Experience in financial services operations, Experience building products for operations, risk, or compliance users, Experience owning full product lifecycle, Experience defining ROI-driven enterprise narratives, Strong customer discovery skills, Experience working in regulated financial environments, Hands-on use of AI tools for building prototypes and workflows 📃 Skills: AI, MachineLearning, Automation, ProductManagement, DataAnalysis, Prototyping, Compliance, FinTech, Cursor, Copilot, Claude, Replit 🏢 Description: Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant. We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals. Powered by our proprietary BankGPT platform, this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack, unlocking a $200B opportunity and potentially replacing multiple publicly traded companies. Ultimately, our mission is to drive financial well-being for millions of consumers. With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim to put financial well-being on autopilot to help solve this problem.About the Role: Financial institutions are full of operational pain points that haven't been meaningfully addressed in decades. Manual workflows, legacy tools, and inefficiency cost the industry billions. Your job is to go deep into how these institutions actually operate, identify the highest-impact friction points, and build AI-native solutions that fundamentally change the way things work. This isn't about wrapping AI around broken processes. It's about reimagining how these workflows should function when AI is the starting point. This is a domain-expert, permanent role (not a rotation) because customer relationships and regulatory knowledge compound over time. Your expertise is the moat. Key Responsibilities Discover and validate the highest-value operational pain points at financial institutions through deep customer engagement Design and build AI-native solutions from scratch: not incremental improvements to legacy workflows, but fundamentally new approaches Own the full product lifecycle: discovery, validation, build, launch, and iteration for each solution you bring to market Be the customer-facing domain expert: spend time with FI operations teams, understand their workflows at a granular level, and translate pain into product Define outcome-based value narratives for enterprise buyers: prove ROI in terms that CFOs and operations leaders care about Navigate regulatory complexity as a first-class product constraint: financial operations are heavily regulated, and compliance shapes the product, not the other way around Partner with platform teams to leverage shared AI infrastructure and capabilities Required Qualifications 5+ years in product management Experience in financial services operations you've worked in or built products for the operational side of financial institutions (not just consumer-facing apps) Built products where the user is an operations, risk, or compliance professional you understand back-office workflows at a granular level Experience defining ROI-driven narratives for enterprise buyers: you sell business outcomes, not feature lists Comfortable being the domain expert who educates engineering teams and peer PMs on industry nuance Strong discovery instincts you know how to find the real pain points, not just the ones customers articulate AI-native workflow: You build with AI daily — analyzing data, building prototypes, generating regulatory summaries, automating repetitive research. The specific tools don't matter (Cursor, Copilot, Claude, Replit, custom scripts — all count); what matters is that you've moved beyond prompting into building Preferred Skills Working knowledge of financial operations regulations (collections, fraud, compliance, lending): highly valued but learnable for candidates with adjacent financial services experience Financial institution experience Built AI-powered automation for back-office or operations workflows Experience with outcome-based or performance-based pricing models Experience identifying and validating new product opportunities through customer discovery Who you are? You're the person who has sat with operations teams at financial institutions and watched how they actually work: the spreadsheets, the manual queues, the workarounds that exist because nobody built them a real tool. You see friction that others accept as normal, and you immediately start thinking about what an AI-native solution looks like. You understand regulated environments viscerally. You don't treat compliance as a checkbox, you treat it as a design constraint that makes the product better. You've built products where a regulatory misstep isn't just a bug; it's a lawsuit. You're customer-facing and credible. Operations leaders at financial institutions trust you because you speak their language and understand their world. You can present ROI to a CFO and workflow details to an operations manager in the same meeting. You build your own tools. You use AI to analyze operational data, prototype solution workflows, generate regulatory requirement maps, and accelerate every aspect of your domain work — building agents, writing scripts, creating automated workflows, whatever gets the job done fastest. You see AI as both the product you're building and the way you build it. Our Values Act Like You're the Founder: Own the outcome from start to finish No Fear. Speak Your Mind: Candor moves us forward Pursuit of Excellence: Raise the bar, every time AI-First Mindset: Think automation, intelligence, and scale-first in every solution Don't Assume. Seek to Understand: Start with questions, not conclusions How We Work? Every PM builds with AI daily. Our standard toolkit is Cursor, MCP integrations, and custom AI agents — and we onboard every new hire on these tools in their first week. We hold a high quality bar and move at startup speed. Flat organization. No empire-building. Compensation Base Salary is expected to be between $175,000 - $225,000, plus 10%bonus and stock options. Exact compensation may vary based on skills and location. Benefits 100% paid health, dental & vision care 401(k) match & financial wellness perks Discretionary PTO + paid parental leave Mental health, wellness & family benefits A mission-driven team shaping the future of banking At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

🏢 Summary: Permanent Product Manager role focused on reimagining financial institutions’ operations by designing and launching AI-native solutions that replace legacy back-office workflows. The position owns the full product lifecycle and acts as a domain expert in regulated financial environments, driving ROI for enterprise clients. The role requires deep expertise in financial operations and building AI-powered automation from scratch. 🗂️ Requirements: 5+ years of product management experience, Experience in financial services operations (operational side of financial institutions), Experience building products for operations, risk, or compliance users, Experience owning full product lifecycle from discovery to launch, Ability to define and communicate ROI-driven value propositions for enterprise buyers, Strong customer discovery and validation skills, Experience working in regulated financial environments, Hands-on experience building AI-native workflows and automation 📃 Skills: AI, ProductManagement, FinancialServices, Operations, Compliance, Risk, Automation, Cursor, Copilot, Claude, Replit, AIagents, Scripting, Regulations, WorkflowAutomation 🏢 Description: Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant. We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals. Powered by our proprietary BankGPT platform, this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack, unlocking a $200B opportunity and potentially replacing multiple publicly traded companies. Ultimately, our mission is to drive financial well-being for millions of consumers. With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim to put financial well-being on autopilot to help solve this problem.About the Role: Financial institutions are full of operational pain points that haven't been meaningfully addressed in decades. Manual workflows, legacy tools, and inefficiency cost the industry billions. Your job is to go deep into how these institutions actually operate, identify the highest-impact friction points, and build AI-native solutions that fundamentally change the way things work. This isn't about wrapping AI around broken processes. It's about reimagining how these workflows should function when AI is the starting point. This is a domain-expert, permanent role (not a rotation) because customer relationships and regulatory knowledge compound over time. Your expertise is the moat. Key Responsibilities Discover and validate the highest-value operational pain points at financial institutions through deep customer engagement Design and build AI-native solutions from scratch: not incremental improvements to legacy workflows, but fundamentally new approaches Own the full product lifecycle: discovery, validation, build, launch, and iteration for each solution you bring to market Be the customer-facing domain expert: spend time with FI operations teams, understand their workflows at a granular level, and translate pain into product Define outcome-based value narratives for enterprise buyers: prove ROI in terms that CFOs and operations leaders care about Navigate regulatory complexity as a first-class product constraint: financial operations are heavily regulated, and compliance shapes the product, not the other way around Partner with platform teams to leverage shared AI infrastructure and capabilities Required Qualifications 5+ years in product management Experience in financial services operations you've worked in or built products for the operational side of financial institutions (not just consumer-facing apps) Built products where the user is an operations, risk, or compliance professional you understand back-office workflows at a granular level Experience defining ROI-driven narratives for enterprise buyers: you sell business outcomes, not feature lists Comfortable being the domain expert who educates engineering teams and peer PMs on industry nuance Strong discovery instincts you know how to find the real pain points, not just the ones customers articulate AI-native workflow: You build with AI daily — analyzing data, building prototypes, generating regulatory summaries, automating repetitive research. The specific tools don't matter (Cursor, Copilot, Claude, Replit, custom scripts — all count); what matters is that you've moved beyond prompting into building Preferred Skills Working knowledge of financial operations regulations (collections, fraud, compliance, lending): highly valued but learnable for candidates with adjacent financial services experience Financial institution experience Built AI-powered automation for back-office or operations workflows Experience with outcome-based or performance-based pricing models Experience identifying and validating new product opportunities through customer discovery Who you are? You're the person who has sat with operations teams at financial institutions and watched how they actually work: the spreadsheets, the manual queues, the workarounds that exist because nobody built them a real tool. You see friction that others accept as normal, and you immediately start thinking about what an AI-native solution looks like. You understand regulated environments viscerally. You don't treat compliance as a checkbox, you treat it as a design constraint that makes the product better. You've built products where a regulatory misstep isn't just a bug; it's a lawsuit. You're customer-facing and credible. Operations leaders at financial institutions trust you because you speak their language and understand their world. You can present ROI to a CFO and workflow details to an operations manager in the same meeting. You build your own tools. You use AI to analyze operational data, prototype solution workflows, generate regulatory requirement maps, and accelerate every aspect of your domain work — building agents, writing scripts, creating automated workflows, whatever gets the job done fastest. You see AI as both the product you're building and the way you build it. Our Values Act Like You're the Founder: Own the outcome from start to finish No Fear. Speak Your Mind: Candor moves us forward Pursuit of Excellence: Raise the bar, every time AI-First Mindset: Think automation, intelligence, and scale-first in every solution Don't Assume. Seek to Understand: Start with questions, not conclusions How We Work? Every PM builds with AI daily. Our standard toolkit is Cursor, MCP integrations, and custom AI agents — and we onboard every new hire on these tools in their first week. We hold a high quality bar and move at startup speed. Flat organization. No empire-building. Compensation Base Salary is expected to be between $175,000 - $225,000, plus 10%bonus and stock options. Exact compensation may vary based on skills and location. Benefits 100% paid health, dental & vision care 401(k) match & financial wellness perks Discretionary PTO + paid parental leave Mental health, wellness & family benefits A mission-driven team shaping the future of banking At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

🏢 Summary: Hands-On Engineering Manager role focused on building and shipping AI-native, agentic banking products that operate across voice, chat, and digital channels. The position involves architecting low-latency distributed backend systems, orchestrating multi-agent LLM workflows, and leading a high-performance engineering team while remaining deeply hands-on. The goal is to deliver production-grade AI systems that autonomously power real-time financial customer experiences. 🗂️ Requirements: 8+ years backend engineering experience, Experience building distributed systems, Experience with low-latency systems (voice, telephony, streaming, chat), 3+ years working with LLM-powered or AI-driven systems in production, Hands-on experience integrating systems with LLMs, 2+ years engineering management or technical leadership experience, Experience designing and orchestrating agentic workflows, Proficiency in Typescript and/or at least two backend languages, Strong understanding of distributed systems, concurrency, reliability, Experience deploying AI systems in cloud environments, Experience building high-concurrency, fault-tolerant systems, Experience implementing observability, monitoring, and testing for production systems, Experience ensuring security and safe handling of financial data 📃 Skills: Typescript, Node.js, Go, Java, Rust, LLM, AgenticAI, DistributedSystems, Concurrency, Telephony, Streaming, Chat, APIs, Cloud, Observability, Monitoring, Testing, Security, ReinforcementLearning, MultiAgentSystems 🏢 Description: Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant. We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals. Powered by our proprietary BankGPT platform, this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack, unlocking a $200B opportunity and potentially replacing multiple publicly traded companies. Ultimately, our mission is to drive financial well-being for millions of consumers. With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim to put financial well-being on autopilot to help solve this problem.About the Role We are building AI-native, agentic products that redefine how customers interact with financial institutions across voice, chat, and digital channels. We are looking for a Hands-On Engineering Manager – Agentic AI Products who operates with an AI-first mindset, has deep backend systems experience, and is comfortable orchestrating multiple AI agents to ship production-grade systems. This role requires someone who: Has built complex distributed backend systems Understands low-latency architectures (voice, telephony, streaming, chat) Is fluent in modern agentic AI engineering Thinks like a founder Leads by building Raises the engineering bar You will architect, review, code, debug, and ship along with building your high performance engineering team. What You'll Do 1. Lead with an AI-First Engineering Mindset Drive AI-first thinking across product architecture and execution. Embed LLMs, multi-agent systems, and structured reasoning into customer-facing workflows. Champion agentic engineering principles across your team. Evaluate and adopt emerging AI capabilities pragmatically and responsibly. Raise the quality bar for AI-generated and human-written code alike. 2. Build and Orchestrate Agentic Systems Architect and implement systems that coordinate multiple AI agents with memory, planning, reflection, and tool use. Be hands-on in coding, agent loop design, evaluation, and reinforcement strategies. Actively participate in the code base Design orchestration layers that convert AI reasoning into reliable execution. Build control frameworks around LLMs for grounding, safety, and deterministic behavior. Develop evaluation pipelines to ensure agents meet production standards. 3. Own Low-Latency, High-Concurrency Backend Systems Design distributed backend systems serving real-time voice and chat interactions. Optimize latency-sensitive systems across telephony, streaming, and API layers. Build event-driven architectures that handle high concurrency and fault tolerance. Implement state management and memory layers for conversational agents. Drive reliability, failover, and graceful degradation strategies. 4. Ship Production-Ready AI Products Ensure AI-generated outputs translate into robust, testable, production-quality code. Maintain high standards for observability, monitoring, and debugging. Build automation and testing strategies for agent-based systems. Ensure security, compliance, and safe handling of financial data. Create durable systems that scale with increasing AI complexity. Lead by example in adopting AI tooling (Cursor, Claude Code, LLM automation) to improve engineering velocity and code quality 5. Operate Like a Founder Demonstrate extreme ownership across product, architecture, and delivery. Drive clarity in ambiguous problem spaces. Move quickly without compromising engineering rigor. Build and grow a high-performance team with bias to action. Set culture around accountability, urgency, and craftsmanship. Required Qualifications 8+ years of backend engineering experience building distributed systems. Strong experience with low-latency systems such as: Voice / telephony platforms Real-time streaming systems Chat or messaging architectures 3+ years working with LLM-powered or AI-driven systems in production Hands on experience building systems that interface with LLMs. 2+ years experience in engineering management or technical leadership with a proven ability to grow and mentor engineers Hands-on experience designing and orchestrating agentic workflows. Strong proficiency in Typescript and/or at least two backend languages (Node.js, Go, Java, Rust etc) Deep understanding of distributed systems, concurrency, and reliability. Experience managing engineers while remaining deeply hands-on. Experience deploying AI systems in cloud environments. Product Mindset: You care deeply about the product experience Strongly Preferred Experience building AI-native customer-facing products. Experience in Fintech or regulated environments. Familiarity with multi-agent architectures and reasoning frameworks. Experience with reinforcement learning or adaptive optimization loops. Experience building structured evaluation and monitoring for AI agents. Who You Are You care deeply about engineering quality and raise the bar for everyone around you. You demonstrate AI-first approaches when solving problems. You move fast and take ownership beyond your scope. You operate with founder-level urgency and accountability. You build teams that execute with discipline and craftsmanship. You are comfortable orchestrating multiple AI agents to produce production-ready outcomes. What Makes This Role Matters? Agentic engineering is changing how products are built. This role defines how: AI systems reason in real time Voice and chat agents operate under latency constraints Financial workflows become autonomous yet safe Multiple AI agents collaborate to produce deterministic, high-quality outcomes You will lead the engineering effort that transforms AI from an assistant into a production-grade system embedded deeply into customer experiences. We value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Palo Alto or San Francisco office hub and this is an -site role. Compensation: Base Salary is expected to be between $200,000 - $240,000, plus performance bonus and equity options Exact compensation may vary based on skills and location. The base salary range represents the minimum and maximum of the salary range for this position based at our Palo Alto headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of out competitive total rewards package, which also includes equity awards (a new hire grant), competitive health and wellness benefits. What We Offer 100% paid health, dental & vision care 401(k) match & financial wellness perks Discretionary PTO + paid parental leave Mental health, wellness & family benefits A mission-driven team shaping the future of banking At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

🏢 Summary: Hands-On Engineering Manager role focused on building and orchestrating AI-native, agentic systems for real-time voice and chat in banking. The position combines deep backend distributed systems expertise with LLM-driven multi-agent architectures to deliver low-latency, production-grade AI products. You will lead a high-performance team while remaining hands-on in architecting and shipping scalable, reliable AI systems. 🗂️ Requirements: 8+ years backend engineering experience in distributed systems, Experience building low-latency systems (voice, telephony, streaming, chat), 3+ years working with LLM-powered or AI-driven systems in production, Hands-on experience integrating and orchestrating LLMs, 2+ years engineering management or technical leadership experience, Strong proficiency in TypeScript and/or at least two backend languages (Node.js, Go, Java, Rust), Deep understanding of distributed systems, concurrency, and reliability, Experience deploying AI systems in cloud environments, Experience designing agentic workflows and multi-agent systems 📃 Skills: TypeScript, Node.js, Go, Java, Rust, LLMs, AgenticAI, DistributedSystems, Concurrency, Telephony, Streaming, APIs, Cloud, ReinforcementLearning, Monitoring, Observability 🏢 Description: Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant. We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals. Powered by our proprietary BankGPT platform, this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack, unlocking a $200B opportunity and potentially replacing multiple publicly traded companies. Ultimately, our mission is to drive financial well-being for millions of consumers. With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim to put financial well-being on autopilot to help solve this problem.About the Role We are building AI-native, agentic products that redefine how customers interact with financial institutions across voice, chat, and digital channels. We are looking for a Hands-On Engineering Manager – Agentic AI Products who operates with an AI-first mindset, has deep backend systems experience, and is comfortable orchestrating multiple AI agents to ship production-grade systems. This role requires someone who: Has built complex distributed backend systems Understands low-latency architectures (voice, telephony, streaming, chat) Is fluent in modern agentic AI engineering Thinks like a founder Leads by building Raises the engineering bar You will architect, review, code, debug, and ship along with building your high performance engineering team. What You'll Do 1. Lead with an AI-First Engineering Mindset Drive AI-first thinking across product architecture and execution. Embed LLMs, multi-agent systems, and structured reasoning into customer-facing workflows. Champion agentic engineering principles across your team. Evaluate and adopt emerging AI capabilities pragmatically and responsibly. Raise the quality bar for AI-generated and human-written code alike. 2. Build and Orchestrate Agentic Systems Architect and implement systems that coordinate multiple AI agents with memory, planning, reflection, and tool use. Be hands-on in coding, agent loop design, evaluation, and reinforcement strategies. Actively participate in the code base Design orchestration layers that convert AI reasoning into reliable execution. Build control frameworks around LLMs for grounding, safety, and deterministic behavior. Develop evaluation pipelines to ensure agents meet production standards. 3. Own Low-Latency, High-Concurrency Backend Systems Design distributed backend systems serving real-time voice and chat interactions. Optimize latency-sensitive systems across telephony, streaming, and API layers. Build event-driven architectures that handle high concurrency and fault tolerance. Implement state management and memory layers for conversational agents. Drive reliability, failover, and graceful degradation strategies. 4. Ship Production-Ready AI Products Ensure AI-generated outputs translate into robust, testable, production-quality code. Maintain high standards for observability, monitoring, and debugging. Build automation and testing strategies for agent-based systems. Ensure security, compliance, and safe handling of financial data. Create durable systems that scale with increasing AI complexity. Lead by example in adopting AI tooling (Cursor, Claude Code, LLM automation) to improve engineering velocity and code quality 5. Operate Like a Founder Demonstrate extreme ownership across product, architecture, and delivery. Drive clarity in ambiguous problem spaces. Move quickly without compromising engineering rigor. Build and grow a high-performance team with bias to action. Set culture around accountability, urgency, and craftsmanship. Required Qualifications 8+ years of backend engineering experience building distributed systems. Strong experience with low-latency systems such as: Voice / telephony platforms Real-time streaming systems Chat or messaging architectures 3+ years working with LLM-powered or AI-driven systems in production Hands on experience building systems that interface with LLMs. 2+ years experience in engineering management or technical leadership with a proven ability to grow and mentor engineers Hands-on experience designing and orchestrating agentic workflows. Strong proficiency in Typescript and/or at least two backend languages (Node.js, Go, Java, Rust etc) Deep understanding of distributed systems, concurrency, and reliability. Experience managing engineers while remaining deeply hands-on. Experience deploying AI systems in cloud environments. Product Mindset: You care deeply about the product experience Strongly Preferred Experience building AI-native customer-facing products. Experience in Fintech or regulated environments. Familiarity with multi-agent architectures and reasoning frameworks. Experience with reinforcement learning or adaptive optimization loops. Experience building structured evaluation and monitoring for AI agents. Who You Are You care deeply about engineering quality and raise the bar for everyone around you. You demonstrate AI-first approaches when solving problems. You move fast and take ownership beyond your scope. You operate with founder-level urgency and accountability. You build teams that execute with discipline and craftsmanship. You are comfortable orchestrating multiple AI agents to produce production-ready outcomes. What Makes This Role Matters? Agentic engineering is changing how products are built. This role defines how: AI systems reason in real time Voice and chat agents operate under latency constraints Financial workflows become autonomous yet safe Multiple AI agents collaborate to produce deterministic, high-quality outcomes You will lead the engineering effort that transforms AI from an assistant into a production-grade system embedded deeply into customer experiences. We value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Palo Alto or San Francisco office hub and this is an -site role. Compensation: Base Salary is expected to be between $200,000 - $240,000, plus performance bonus and equity options Exact compensation may vary based on skills and location. The base salary range represents the minimum and maximum of the salary range for this position based at our Palo Alto headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of out competitive total rewards package, which also includes equity awards (a new hire grant), competitive health and wellness benefits. What We Offer 100% paid health, dental & vision care 401(k) match & financial wellness perks Discretionary PTO + paid parental leave Mental health, wellness & family benefits A mission-driven team shaping the future of banking At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

🏢 Summary: Engineering leadership role to build and scale an AI Labs team developing autonomous AI agents for enterprise commerce. Responsible for defining the architecture, shipping production-grade agentic AI systems, and driving AI-assisted development at startup speed within a pre-IPO environment. The role combines hands-on technical direction with ownership of infrastructure, quality, and engineering execution. 🗂️ Requirements: Proven experience building and scaling high-performing engineering teams, Hands-on expertise in software architecture and system design, Experience shipping AI or LLM-based products to production, Deep knowledge of LLM orchestration and agent architectures, Experience with AI-assisted development tools in engineering workflows, Ownership of infrastructure efficiency, reliability, and product quality metrics, Ability to operate at startup pace with rapid release cycles, Onsite presence in Mountain View, CA 📃 Skills: LLMs, GPT-4, Claude, AgenticAI, Architecture, Orchestration, AIDevelopment, Cursor, OpenSource, Infrastructure, DistributedSystems 🏢 Description: CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are not selling AI demos. We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week. 2,200+ Customers 10 of Top 12 CPG Companies 900+ Retailers Connected $200M+ Raised Customers include Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. Backed by SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO.The Problem: We have thousands of enterprise users, proven product-market fit across digital shelf analytics, retail media, and sales operations, and the Fortune 100 running on our platform. That part works. Now we are building something new: autonomous AI agents that are already in customer hands and scaling fast. This is a 0-to-1 build inside a company that has the distribution, the data, and the customers to make it real. The AI Labs team operates as a startup within the company. It needs its own engineering leader. Someone who can recruit a world-class team in Mountain View, set the technical direction for agentic AI in commerce, and ship at a pace that matches the opportunity. We have engineering teams across the US, India, Canada, and the UK. Mountain View is the center of gravity for AI leadership. This role reports directly to the Founders. We ship with Claude, GPT-4, and open-source models in production. Our engineers already write the majority of code with AI. Some things are great. Some things need to be rebuilt. The next leader will know the difference. What You'll Do: Build the Future of Commerce AI Architect and evolve the platform for the agentic era. The technical foundation needs to support agents that operate autonomously across content, media, and sales. You will decide what gets built, how it gets built, and what gets thrown away. Push the frontier on AI-assisted development. We already lead most companies in AI code contribution. Claude Code, Cursor, and the next generation of agentic dev workflows should be standard across the org. As a startup, we should be ahead of everyone else on this. Ship AI agents into production with speed and reliability. Our agents are already in Fortune 100 workflows and scaling fast. Engineering needs to deliver new capabilities on a weekly cadence. Be the technical face of the company externally. Our AI Brand positioning depends on engineering leaders who can speak credibly about what we are building. Conference talks, blog posts, recruiting events. Build the Team Recruit and retain world-class engineering talent, starting with Mountain View. You will be measured on the quality of people you bring in and the quality of people you develop. Build a strong engineering leadership bench. We need senior leaders who can independently own large surface areas and represent engineering with authority across the company. Create an environment where the best engineers want to stay, grow, and recruit their friends. Every hire should raise the average. Own Engineering Execution Own product quality, infrastructure efficiency, and engineering velocity. You set the metrics, you hit them. Drive continuous improvement in margins and cost structure. We have already made dramatic improvements in infra costs and product reliability. You will own the next chapter. What You'll Bring: This is not a caretaker role. We need a builder. Here is what matters: You have built and scaled engineering teams. You have taken a team from good to great. You know how to hire senior talent, develop middle managers, and create a culture where A-players attract more A-players. Ideally you have done this at a pre-IPO company scaling through a similar inflection point. You are technical and hands-on. You can go deep on architecture discussions, review technical designs, and earn the respect of senior engineers. You do not need to write code every day, but you need to be able to tell when code is good and when it is not. You are AI-native. You personally use AI development tools. You have opinions about LLM orchestration, agent architectures, and how AI changes the software development lifecycle. You are excited about a world where AI writes most of the code and engineers focus on architecture, judgment, and customer impact. You operate with urgency. Startup pace. Weekly shipping cadence. You do not tolerate multi-month planning cycles for things that should take days. You bias for action and course-correct fast. You are a talent magnet. The best engineers you have worked with want to work with you again. You have a network of strong technical leaders you can bring in. You know the difference between hiring for pedigree and hiring for signal. You want to be in the room. This is an onsite role in Mountain View. You will work closely with the Founders, product, and customer success. Our best decisions happen face-to-face. Compensation and Benefits: Base: Competitive with top-tier Silicon Valley companies. Commensurate with experience. Equity: Significant pre-IPO stock options. This is a leadership seat and the equity reflects that. We are at a stage where senior hires still get meaningful ownership. Benefits: Full medical, dental, vision. 401(k). Unlimited PTO. Location: Mountain View, CA. Onsite. 15 minutes from Stanford campus. Why Join Now: The window is now. The company has product-market fit, revenue, and customers. The AI Labs team is being built right now. In 12 months this team will be set. The founding members will define the culture, the architecture, and the trajectory. This is that moment. Real AI, not AI theater. Most companies are bolting AI onto legacy products and calling it innovation. We are rebuilding the entire platform around autonomous agents. Our agents are already in production, already in customer workflows, already making decisions. If you want to lead a team doing real AI, this is it. Fortune 100 scale. Your decisions will directly affect how 2,200+ brands run their ecommerce. The Fortune 100 uses our platform to manage billions of dollars in commerce. This is not a sandbox. Equity upside. Pre-IPO. $200M+ raised from tier-one investors. The economics of joining at this stage, in this role, are compelling. Check out our LinkedIn page to learn more about what it’s like to work at CommerceIQ!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.

🏢 Summary: Product Manager role focused on defining and delivering an enterprise AI platform that powers agent-based, context-aware experiences across a SaaS product suite. Responsible for AI platform strategy, agent orchestration, architecture decisions, governance, and enabling AI capabilities across multiple applications. The role combines platform engineering, applied AI, and cross-functional leadership to scale secure, enterprise-grade AI solutions. 🗂️ Requirements: 5+ years product management experience in enterprise SaaS or platform companies, Minimum 2 years experience with AI/ML platforms or foundational infrastructure products, Experience building AI/ML platforms including LLM orchestration and agent frameworks, Strong knowledge of platform architecture, API design, and distributed systems, Experience with event-driven systems and real-time communication protocols, Experience shipping AI features with enterprise security, audit, and permission controls, Ability to define governance models and platform abstractions, Bachelor's degree in Computer Science, Engineering, or related field 📃 Skills: AI, ML, LLM, APIs, WebSocket, LangChain, LangGraph, AWS, Bedrock, AgentCore, MCP, SaaS, Architecture, Orchestration, DistributedSystems, EventDriven, Cloud, Security, Audit, Infrastructure 🏢 Description: About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation. The Opportunity & About the Team As a Product Manager, AI Platform at Zuora, you will define and deliver the foundational platform that powers all of Zuora's AI capabilities. You'll own the end-to-end architecture—from the agent orchestration layer to user-facing interfaces—that enables intelligent, context-aware experiences across our product suite. Your work will directly shape how enterprise customers interact with AI agents that transform subscription management, billing operations, and revenue intelligence. This role sits at the intersection of platform engineering, applied AI, and product design. You'll partner closely with engineering to build the infrastructure that connects AI agents to applications, manages conversation state and memory, and provides the tools layer that lets agents take meaningful action. Your decisions will determine how AI capabilities scale across Zuora's ecosystem while maintaining enterprise-grade security, auditability, and user control. A critical dimension of this role is cross-organizational leadership. You will interface with application product teams across the entire Zuora suite—Billing, Revenue, Payments, CPQ, and Platform—to enable their AI capabilities and experiences. You'll collaborate across the Product Management organization to ensure a unified, coherent end-to-end user experience. Success requires building strong relationships, establishing shared standards and patterns, and balancing platform consistency with the flexibility teams need to deliver differentiated AI experiences for their domains. *This is a Hybrid position, so you’ll be working in-person in the Foster City office at least 3 days a week, with other days remote. Of course, you’re welcome to come into the office more often if you’re nearby. What You'll Do Own AI Platform Strategy – Lead the roadmap for Zuora's AI Platform, including the agent-to-application interaction layer, orchestration and session management, persona-based agent frameworks, and the centralized tools layer that connects agents to Zuora's services and APIs. Enable AI Across the Zuora Suite – Partner with application product teams across Billing, Revenue, Payments, CPQ, and Platform to enable their AI capabilities. Provide platform components, patterns, and UX standards that allow teams to build domain-specific experiences while ensuring a coherent end-to-end user experience across the product portfolio. Drive Platform Architecture Decisions – Partner with engineering on critical technical choices across the stack: cloud infrastructure services, agent development frameworks, memory and context management, and tool integrations that enable agent capabilities. Build Intelligent User Experiences – Define how AI integrates into Zuora's applications, including contextual awareness, conversational interfaces, and seamless interactions across different entry points and modalities. Establish Enterprise Controls – Own the product strategy for AI governance including permissions, configuration management, audit capabilities, and human-in-the-loop controls that give enterprise customers confidence in AI-assisted operations. Evolve Platform Capabilities – Drive development of foundational features that make AI agents smarter, more personalized, and more useful over time—including memory, context management, automation, and new interaction paradigms. Lead Rapid Iteration Cycles – Establish product feedback loops combining quantitative analytics (usage instrumentation, in-app feedback tracking) with qualitative customer insights (structured interviews, session replay analysis) to enable frequent AI releases and continuous improvement. Drive Cross-Functional Execution – Collaborate across engineering, design, and product teams to deliver cohesive AI experiences. Lead UX audits to ensure consistent component usage and establish decision frameworks for when custom experiences add value versus complexity. Establish External Thought Leadership – Represent Zuora in customer advisory discussions, industry events, and analyst briefings to position Zuora as a leader in enterprise AI platform innovation. About You 5-8+ years of product management experience with demonstrated success at leading enterprise SaaS or platform companies, with at least 2 years focused on AI/ML platforms, developer platforms, or foundational infrastructure products Deep experience building AI/ML platforms, including LLM orchestration, agent frameworks, conversation management, or similar technologies that power intelligent user experiences Strong technical foundation in platform architecture, API design, event-driven systems, and distributed architectures—comfortable partnering with engineering on decisions involving WebSocket protocols, agent orchestration, and memory management Proven success with platform products serving multiple internal and external consumers, including experience defining abstractions, establishing governance models, and balancing platform flexibility with product consistency Strong cross-functional collaboration skills with demonstrated ability to influence and align multiple product teams, establish shared standards, and drive adoption of platform capabilities across an organization Experience shipping AI features to enterprise customers, including navigating requirements around security, audit, permissions, and human-in-the-loop controls Data-driven product development approach with experience instrumenting features, analyzing usage patterns, and using feedback loops to drive rapid iteration Executive presence and ability to influence stakeholders across functions, including engineering leadership and C-level audiences Bachelor's degree in Computer Science, Engineering, or related technical field Nice to Haves Experience with agent frameworks and orchestration (LangChain, LangGraph, AWS Bedrock/AgentCore, or similar) Familiarity with MCP (Model Context Protocol) or similar tool-use patterns for AI agents Background in subscription billing, revenue platforms, or enterprise financial systems (Zuora, Salesforce, Oracle, SAP) Experience with real-time communication protocols and event-driven architectures Track record of building platforms that serve both internal product teams and external developers Advanced degree in Computer Science, AI/ML, or a related field Benefits Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide: Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs Medical, dental, and vision insurance Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy) Learning & development stipend to support ongoing growth Opportunities to volunteer and give back, including charitable donation matching where available Mental wellbeing resources and support *Benefits may vary by location; details will be shared during the interview process #ZEOLife at Zuora ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We: Collaborate deeply across teams and regions Learn constantly and iterate often Build an inclusive, high-performance culture where people feel inspired, connected, and valued Our Commitment to an Inclusive Workplace Think, be and do you.At Zuora, different perspectives, experiences, and contributions matter — everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$146,500—$201,450 USD