Lead Product Designer - AirHelp Mobile App

🏢 Summary: Lead the end-to-end product design of a rapidly growing mobile travel app, shaping it into a proactive and intelligent travel assistant. Own problem definition, hypothesis-driven experimentation, prototyping, validation, and delivery of scalable mobile experiences. Drive strategic and hands-on design initiatives to improve engagement, growth, and long-term user retention. 🗂️ Requirements: Proven experience designing and shipping mobile products end-to-end, Strong expertise in mobile UX and interaction design, Experience building and scaling design systems, Ability to prototype and test product hypotheses rapidly, Experience conducting user research and usability testing, Ability to translate ideas into production-ready designs, Experience working closely with engineering teams, Strong understanding of data-informed product decisions, Fluency in business English 📃 Skills: Figma, Cursor, Claude, UX, UI, Prototyping, Research, Analytics, iOS, Android, DesignSystems, English 🏢 Description: The AirHelp mobile app is a travel companion that helps users track their flights in real time, stay informed about disruptions, and take action instantly when something happens. From live flight tracking and smart notifications to seamless claim submission and status tracking, the app removes the complexity from air travel and passenger rights - https://www.airhelp.co.uk/app/ We’re evolving the app into a proactive, intelligent travel assistant - one that not only reacts to disruptions, but anticipates them, guides users in real time, and becomes a product people rely on every time they travel. With nearly one million downloads in under eight months and strong engagement beyond projections, we’ve validated the need. Now the challenge is to turn this into a category-defining mobile experience. We’re looking for a Lead Product Designer to own this journey - defining how the product works, how it evolves, and how it delivers meaningful value to millions of travellers. You’ll work closely with product and engineering tribes to define problems, form hypotheses, build and test solutions, and continuously improve the product based on real user behavior. You will lead mobile design while helping the team operate with more speed, clarity, and impact. This role is based in one of our offices: Barcelona, Berlin, Kraków, Warszawa or Gdańsk . We work in a hybrid setup. What You’ll Drive: Own AirHelp mobile app product design end-to-end, from problem definition through shipped outcomes and iteration. Operate with a hypothesis-driven mindset. Frame problems clearly, align quickly, and move fast into testing and learning. Prototype early using AI tools (Cursor, Claude), building real flows instead of static mocks. Treat prototypes as the starting point for production. Validate through real usage. Talk to users, run quick tests, and use data to continuously adjust direction. Translate validated ideas into production-ready design, with strong attention to clarity, edge cases, and system alignment. Balance speed and craft. Move quickly to explore, then refine in Figma to deliver polished, scalable solutions. Own both day-to-day improvements and larger strategic initiatives, balancing priorities based on evolving business needs. Contribute to product strategy by identifying opportunities and leading initiatives from concept to execution.. Raise the bar for design through systems thinking, knowledge sharing, and mentoring. What you will deliver in your first 12 months: Redesign and optimize core app architecture and key flows to significantly increase engagement during the day-of-flight experience. Drive meaningful post-flight engagement by introducing high-value follow-ups that extend the user relationship beyond a single trip. Increase organic growth by making the app inherently shareable at key travel moments, turning users into distribution. Improve re-engagement by building habits and triggers that bring users back for their next trip, not just their current one. What sets you apart: You operate at the intersection of product thinking and design leadership, bringing a clear point of view and the ability to influence direction, not just execute it. You’ve built and shipped mobile products end-to-end, and you understand what great mobile UX looks like from first interaction to long-term engagement. You know how to scale quality through strong design systems. You think like a product leader. You focus on the right problems, connect user needs with business impact, and make decisions that move the product forward, not just make it look better. You’re comfortable in fast-moving, ambiguous environments. You take ownership and don’t wait for perfect clarity - you create it. You work fast and pragmatically. You use tools like AI to explore ideas, validate directions, and accelerate your workflow. You know when to go deep in Figma and when to move on. You’re an exceptional communicator. You align teams, influence stakeholders, and articulate product thinking in a way that drives decisions and builds trust. You collaborate closely with engineers - including distributed or external teams - and understand what it takes to turn ideas into production-ready solutions. You have a high bar for quality, but also strong judgment. You know when to refine and when to ship. You’re fluent in business English Why AirHelp? Culture of Autonomy: No micromanagement, no politics. Just builders building. Growth Investment : Personal development plans, internal workshops, mentorship, and language classes. Culture That Cares : Team events, supportive peers, and a mission you can feel proud of. Flexible Benefits : Choose between gym pass, personal development, childcare, transport, or travel subsidies. Global Workstyle : Work from anywhere for up to 2 weeks/year, because we know the best ideas come from seeing the world.

🏢 Summary: Lead Product Designer role focused on owning end-to-end mobile app design for a fast-growing travel assistant, driving product strategy, experimentation, and delivery from concept to production. The position emphasizes hypothesis-driven development, rapid prototyping with AI tools, and translating validated ideas into scalable, production-ready mobile experiences. The goal is to evolve and optimize core app architecture and engagement across the full travel journey. 🗂️ Requirements: Proven experience designing and shipping mobile products end-to-end, Strong expertise in mobile UX and interaction design, Experience with hypothesis-driven product development, Ability to create and test interactive prototypes, Experience working with design systems, Ability to translate concepts into production-ready designs, Experience collaborating closely with engineering teams, Experience using data and user research to validate decisions, Fluency in business English 📃 Skills: Figma, Cursor, Claude, UX, UI, Prototyping, Mobile, DesignSystems, Research, Analytics 🏢 Description: The AirHelp mobile app is a travel companion that helps users track their flights in real time, stay informed about disruptions, and take action instantly when something happens. From live flight tracking and smart notifications to seamless claim submission and status tracking, the app removes the complexity from air travel and passenger rights - https://www.airhelp.co.uk/app/ We’re evolving the app into a proactive, intelligent travel assistant - one that not only reacts to disruptions, but anticipates them, guides users in real time, and becomes a product people rely on every time they travel. With nearly one million downloads in under eight months and strong engagement beyond projections, we’ve validated the need. Now the challenge is to turn this into a category-defining mobile experience. We’re looking for a Lead Product Designer to own this journey - defining how the product works, how it evolves, and how it delivers meaningful value to millions of travellers. You’ll work closely with product and engineering tribes to define problems, form hypotheses, build and test solutions, and continuously improve the product based on real user behavior. You will lead mobile design while helping the team operate with more speed, clarity, and impact. This role is based in one of our offices: Barcelona, Berlin, Kraków, Warszawa or Gdańsk . We work in a hybrid setup. What You’ll Drive: Own AirHelp mobile app product design end-to-end, from problem definition through shipped outcomes and iteration. Operate with a hypothesis-driven mindset. Frame problems clearly, align quickly, and move fast into testing and learning. Prototype early using AI tools (Cursor, Claude), building real flows instead of static mocks. Treat prototypes as the starting point for production. Validate through real usage. Talk to users, run quick tests, and use data to continuously adjust direction. Translate validated ideas into production-ready design, with strong attention to clarity, edge cases, and system alignment. Balance speed and craft. Move quickly to explore, then refine in Figma to deliver polished, scalable solutions. Own both day-to-day improvements and larger strategic initiatives, balancing priorities based on evolving business needs. Contribute to product strategy by identifying opportunities and leading initiatives from concept to execution.. Raise the bar for design through systems thinking, knowledge sharing, and mentoring. What you will deliver in your first 12 months: Redesign and optimize core app architecture and key flows to significantly increase engagement during the day-of-flight experience. Drive meaningful post-flight engagement by introducing high-value follow-ups that extend the user relationship beyond a single trip. Increase organic growth by making the app inherently shareable at key travel moments, turning users into distribution. Improve re-engagement by building habits and triggers that bring users back for their next trip, not just their current one. What sets you apart: You operate at the intersection of product thinking and design leadership, bringing a clear point of view and the ability to influence direction, not just execute it. You’ve built and shipped mobile products end-to-end, and you understand what great mobile UX looks like from first interaction to long-term engagement. You know how to scale quality through strong design systems. You think like a product leader. You focus on the right problems, connect user needs with business impact, and make decisions that move the product forward, not just make it look better. You’re comfortable in fast-moving, ambiguous environments. You take ownership and don’t wait for perfect clarity - you create it. You work fast and pragmatically. You use tools like AI to explore ideas, validate directions, and accelerate your workflow. You know when to go deep in Figma and when to move on. You’re an exceptional communicator. You align teams, influence stakeholders, and articulate product thinking in a way that drives decisions and builds trust. You collaborate closely with engineers - including distributed or external teams - and understand what it takes to turn ideas into production-ready solutions. You have a high bar for quality, but also strong judgment. You know when to refine and when to ship. You’re fluent in business English Why AirHelp? Culture of Autonomy: No micromanagement, no politics. Just builders building. Growth Investment : Personal development plans, internal workshops, mentorship, and language classes. Culture That Cares : Team events, supportive peers, and a mission you can feel proud of. Flexible Benefits : Choose between gym pass, personal development, childcare, transport, or travel subsidies. Global Workstyle : Work from anywhere for up to 2 weeks/year, because we know the best ideas come from seeing the world.

🏢 Summary: Full-stack Software Engineer role focused on building and optimizing the end-to-end claiming journey in a travel tech platform, directly impacting submission rates, reliability, and user trust. The position involves owning frontend and backend features, experimentation, integrations, and production reliability within a modern tech stack. It offers high product impact, daily deployments, and collaboration across product, design, and data teams. 🗂️ Requirements: 4+ years building and owning client-facing production applications, Strong proficiency in TypeScript and React or Ruby on Rails or Node.js, Ability to work across frontend and backend (full-stack development), Experience with relational databases, preferably PostgreSQL, Experience with testing, deployment, and production monitoring, Ability to design, run, and analyze experiments in production environments, Fluency in written and spoken English 📃 Skills: TypeScript, React, Node.js, Ruby, Rails, PostgreSQL, AWS, Docker, Kubernetes, Terraform, ELK, Grafana, Sentry, GitHub, CI/CD, Bruno, Playwright, k6, Vite, Turborepo, TanStack, Zod 🏢 Description: AirHelp is a global travel tech company on a mission to make every journey smoother. We built our name helping millions of travellers claim the flight compensation they're owed - and that's now the foundation of a broader platform of travel protection and convenience products spanning the entire journey. We are looking for a product-minded Full-stack Software Engineer to join our Claiming Experience team, responsible for the journey that helps travellers start, complete, and submit their claims with confidence. It's one of the highest-leverage surfaces in the company. What happens here moves submission rates, traveller trust, and the cost and speed of everything that happens downstream - legal, documents, operations, comms. Small wins compound. The claiming journey is a real product problem that happens to span frontend, backend, experimentation, document and signature flows, legal requirements, partner integrations, and production reliability. You'll own meaningful parts of it end to end, working day to day with engineers, PMs, designers, data analysts, and QA. This is a hybrid role based in Kraków. Our office is at al.3 Maja 9. Salary: If you join us as a full-time employee: 14.000 - 20.000 PLN gross/month If you join us as a contractor (for specific projects): 15.000 - 25.000 PLN net + VAT on a B2B contract What you can expect from us Opportunity to build high-leverage features and tooling for the core business domains that directly impact the travel experience for millions of users. Culture that promotes good engineering practices, high-quality code, and continuous improvement. Daily deployments to production, ensuring fast impact and iterative development. Access to a modern tech stack and a variety of functional areas, including: Backend: : Node.js and Ruby on Rails Frontend: TypeScript-first React ecosystem (Vite, Turborepo, TanStack Query/Table, Zod) Databases: PostgreSQL Infrastructure:  AWS, Docker, Kubernetes, Terraform. Monitoring: ELK/Grafana, Sentry, GitHub Actions CI/CD Testing: Bruno (API), Playwright (E2E), k6 (performance) What you'll achieve: Build and evolve the core claiming flows, across frontend and backend, all the way to production. Work with Product, Design, and Data to spot friction, frame the problem, and ship measurable improvements. Design and run experiments that lift submission rates and reduce confusion and make it easier and safer for the whole team to do the same. Integrate the claiming flow with the systems around it: documents, comms, claim processing, partner APIs, internal tooling. Modernise the legacy parts of the journey so the team can move faster with less risk. Raise the bar on reliability and observability for these flows, so we catch and fix issues before they cost a traveller their claim. Hold the line on engineering quality through reviews, testing, and pragmatic technical decisions. Use AI-assisted workflows where they genuinely speed you up or improve the work. A year in, you'll have measurably improved how many eligible travellers complete their claims, made experimentation faster and safer, and simplified enough of the codebase that the team ships with more confidence than it does today. What sets you apart: 4+ years building and owning client-facing production apps where reliability, performance, and conversion actually matter. Strong in at least one of our core technologies: TypeScript/React, Ruby/Rails, Node.js and willing to work across the stack. A product instinct: you care whether the code solved the right problem, not just whether it shipped. Comfortable across the full lifecycle: framing, building, testing, deploying, monitoring, iterating with the testing discipline to back it. Solid with relational databases, ideally PostgreSQL. An ownership mindset: you go looking for the important problems instead of waiting for a perfect ticket. Clear communicator in English, written and spoken. Why AirHelp Fast Impact: We deploy daily - your code reaches millions quickly. Autonomy: High trust, zero politics. We hire builders, not order takers. Growth: Learning days, personal development plans, workshops, mentorship, and language classes. Perks: Private healthcare, non-service days, wellness budget, travel stipend, gym/transport subsidy, free access to AirHelp services, and more. At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2.7 million passengers in receiving their rightful compensation, and we've protected over 9 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA. And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a , also for LGBTQ+, women and young professionals. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!

🏢 Summary: Full-stack Software Engineer role focused on building and optimizing the end-to-end claiming journey in a travel tech platform, impacting submission rates, reliability, and user trust. The position involves working across frontend and backend, integrating with partner systems, and driving experimentation and production improvements. The offer includes a modern tech stack, daily deployments, and high ownership over core product flows. 🗂️ Requirements: 4+ years experience building and owning client-facing production applications, Strong proficiency in at least one: TypeScript/React, Ruby/Rails, or Node.js, Willingness to work across frontend and backend, Experience with relational databases, Ability to design, build, test, deploy, and monitor production systems, Experience with performance, reliability, and production monitoring, Professional English communication skills 📃 Skills: TypeScript, React, Node.js, Ruby, Rails, PostgreSQL, AWS, Docker, Kubernetes, Terraform, ELK, Grafana, Sentry, GitHubActions, CI/CD, Bruno, Playwright, k6, Vite, Turborepo, TanStack, Zod 🏢 Description: AirHelp is a global travel tech company on a mission to make every journey smoother. We built our name helping millions of travellers claim the flight compensation they're owed - and that's now the foundation of a broader platform of travel protection and convenience products spanning the entire journey. We are looking for a product-minded Full-stack Software Engineer to join our Claiming Experience team, responsible for the journey that helps travellers start, complete, and submit their claims with confidence. It's one of the highest-leverage surfaces in the company. What happens here moves submission rates, traveller trust, and the cost and speed of everything that happens downstream - legal, documents, operations, comms. Small wins compound. The claiming journey is a real product problem that happens to span frontend, backend, experimentation, document and signature flows, legal requirements, partner integrations, and production reliability. You'll own meaningful parts of it end to end, working day to day with engineers, PMs, designers, data analysts, and QA. This is a hybrid role based in Kraków. Our office is at al.3 Maja 9. Salary: If you join us as a full-time employee: 14.000 - 20.000 PLN gross/month If you join us as a contractor (for specific projects): 15.000 - 25.000 PLN net + VAT on a B2B contract What you can expect from us Opportunity to build high-leverage features and tooling for the core business domains that directly impact the travel experience for millions of users. Culture that promotes good engineering practices, high-quality code, and continuous improvement. Daily deployments to production, ensuring fast impact and iterative development. Access to a modern tech stack and a variety of functional areas, including: Backend: : Node.js and Ruby on Rails Frontend: TypeScript-first React ecosystem (Vite, Turborepo, TanStack Query/Table, Zod) Databases: PostgreSQL Infrastructure:  AWS, Docker, Kubernetes, Terraform. Monitoring: ELK/Grafana, Sentry, GitHub Actions CI/CD Testing: Bruno (API), Playwright (E2E), k6 (performance) What you'll achieve: Build and evolve the core claiming flows, across frontend and backend, all the way to production. Work with Product, Design, and Data to spot friction, frame the problem, and ship measurable improvements. Design and run experiments that lift submission rates and reduce confusion and make it easier and safer for the whole team to do the same. Integrate the claiming flow with the systems around it: documents, comms, claim processing, partner APIs, internal tooling. Modernise the legacy parts of the journey so the team can move faster with less risk. Raise the bar on reliability and observability for these flows, so we catch and fix issues before they cost a traveller their claim. Hold the line on engineering quality through reviews, testing, and pragmatic technical decisions. Use AI-assisted workflows where they genuinely speed you up or improve the work. A year in, you'll have measurably improved how many eligible travellers complete their claims, made experimentation faster and safer, and simplified enough of the codebase that the team ships with more confidence than it does today. What sets you apart: 4+ years building and owning client-facing production apps where reliability, performance, and conversion actually matter. Strong in at least one of our core technologies: TypeScript/React, Ruby/Rails, Node.js and willing to work across the stack. A product instinct: you care whether the code solved the right problem, not just whether it shipped. Comfortable across the full lifecycle: framing, building, testing, deploying, monitoring, iterating with the testing discipline to back it. Solid with relational databases, ideally PostgreSQL. An ownership mindset: you go looking for the important problems instead of waiting for a perfect ticket. Clear communicator in English, written and spoken. Why AirHelp Fast Impact: We deploy daily - your code reaches millions quickly. Autonomy: High trust, zero politics. We hire builders, not order takers. Growth: Learning days, personal development plans, workshops, mentorship, and language classes. Perks: Private healthcare, non-service days, wellness budget, travel stipend, gym/transport subsidy, free access to AirHelp services, and more. At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2.7 million passengers in receiving their rightful compensation, and we've protected over 9 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA. And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a , also for LGBTQ+, women and young professionals. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!

🏢 Summary: Hybrid Software Engineer role focused on building and scaling core systems that power a global travel platform, impacting millions of users. The position involves shipping production-ready code daily, designing high-performance services, and improving developer tooling and infrastructure. You will work across the full SDLC in a modern cloud-based environment with strong ownership and engineering standards. 🗂️ Requirements: 3–5+ years of hands-on software engineering experience, Proficiency in at least one: Ruby/Rails, Golang, Python, Node, React, JavaScript, TypeScript, Experience with relational databases (PostgreSQL preferred), Experience working in cloud environments (AWS preferred), Strong testing discipline (unit, integration, e2e), Ability to work across full SDLC from design to production monitoring 📃 Skills: Ruby, Rails, Golang, Python, Node, React, JavaScript, TypeScript, PostgreSQL, AWS, Docker, Kubernetes, ELK, Grafana, Sentry, GitHub, CI/CD, Bruno, Playwright, k6 🏢 Description: AirHelp is a global travel tech company on a mission to make every journey smoother. We built our name helping millions of travellers claim the flight compensation they're owed - and that's now the foundation of a broader platform of travel protection and convenience products spanning the entire journey. We're hiring a Software Engineer to help us build and scale core systems that power AirHelp’s mission: helping travellers around the world travel with confidence - protected when disruptions hit, supported at every step of the journey. This isn’t just another feature factory role. You’ll take full ownership of technical challenges that directly affect the experience of millions of users and the productivity of our teams! If you're motivated by shipping fast, solving real problems, and working in a high-trust, low-politics environment where your output actually matters, this is for you. Location: Kraków, Gdańsk or Warsaw Working type: Hybrid What you can expect from us Opportunity to build high-leverage features and tooling for the core business domains that directly impact the travel experience for millions of users. Culture that promotes good engineering practices, high-quality code, and continuous improvement. Daily deployments to production, ensuring fast impact and iterative development. Access to a modern tech stack and a variety of functional areas, including: Backend: Ruby/Rails, Golang, Python Frontend: React, JavaScript, TypeScript Databases: PostgreSQL Infrastructure: AWS, Docker, Kubernetes Monitoring: ELK/Grafana, Sentry, GitHub Actions CI/CD Testing: Bruno (API), Playwright (E2E), k6 (performance) What you’ll do: Ship production-ready code daily across the systems that power the whole traveller journey - from claims, legal automation, and global payouts to real-time flight-disruption protection, travel products, and the APIs that deliver them to partners. Design and scale services for performance, uptime, and long-term maintainability - measured in milliseconds, not abstract metrics. Improve internal developer velocity by contributing to tools, CI/CD pipelines, and infrastructure as code. Influence architectural decisions and lead initiatives to modernize or optimize critical parts of the platform. Mentor peers and drive engineering standards through code reviews, testing discipline, and documentation. What sets you apart: 3–5+ years of hands-on software engineering experience Strong skills in at least one of our core technologies - Ruby/Rails, Golang, Python, Node, React, JavaScript, TypeScript Solid understanding of relational DBs (PostgreSQL preferred). Comfort working across the entire SDLC: from problem framing to deploying and monitoring production. Ownership mindset: You don’t wait for tickets - you find problems and solve them. Strong testing discipline (unit, integration, e2e). Experience in cloud-based environments (especially AWS). Clear communication, constructive feedback, and a focus on outcomes. Why AirHelp: Fast Impact: We deploy daily. Your work goes live and makes a difference fast. Culture of Autonomy: No micromanagement, no politics. Just builders building. Growth Investment: Dedicated learning days, personal development plans, internal workshops, mentorship, and language classes. Perks: Private healthcare, wellness budget, travel stipend, gym/transport subsidy, AirHelp services for free, and more. At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2.7 million passengers in receiving their rightful compensation, and we've protected over 9 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA. And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!

🏢 Summary: Hybrid Software Engineer role in Poland focused on building and scaling core systems that power a global travel platform. The position involves shipping production-ready code daily, designing high-performance services, and improving developer tooling and infrastructure. You will work with a modern tech stack across backend, frontend, cloud, and CI/CD environments to support millions of travelers worldwide. 🗂️ Requirements: 3–5+ years of hands-on software engineering experience, Strong skills in at least one of: Ruby/Rails, Golang, Python, Node, React, JavaScript, TypeScript, Solid understanding of relational databases (PostgreSQL preferred), Experience working across the full SDLC, Strong testing discipline (unit, integration, e2e), Experience in cloud-based environments (especially AWS), Ability to design and scale services for performance and maintainability, Experience with CI/CD pipelines and infrastructure as code 📃 Skills: Ruby, Rails, Golang, Python, Node, React, JavaScript, TypeScript, PostgreSQL, AWS, Docker, Kubernetes, ELK, Grafana, Sentry, GitHub, CI/CD, Bruno, Playwright, k6 🏢 Description: Location: Kraków, Gdańsk or Warsaw Working type: Hybrid What you can expect from us Opportunity to build high-leverage features and tooling for the core business domains that directly impact the travel experience for millions of users. Culture that promotes good engineering practices, high-quality code, and continuous improvement. Daily deployments to production, ensuring fast impact and iterative development. Access to a modern tech stack and a variety of functional areas, including: Backend: Ruby/Rails, Golang, Python Frontend: React, JavaScript, TypeScript Databases: PostgreSQL Infrastructure: AWS, Docker, Kubernetes Monitoring: ELK/Grafana, Sentry, GitHub Actions CI/CD Testing: Bruno (API), Playwright (E2E), k6 (performance) What you’ll do: Ship production-ready code daily across the systems that power the whole traveller journey - from claims, legal automation, and global payouts to real-time flight-disruption protection, travel products, and the APIs that deliver them to partners. Design and scale services for performance, uptime, and long-term maintainability - measured in milliseconds, not abstract metrics. Improve internal developer velocity by contributing to tools, CI/CD pipelines, and infrastructure as code. Influence architectural decisions and lead initiatives to modernize or optimize critical parts of the platform. Mentor peers and drive engineering standards through code reviews, testing discipline, and documentation. What sets you apart: 3–5+ years of hands-on software engineering experience Strong skills in at least one of our core technologies - Ruby/Rails, Golang, Python, Node, React, JavaScript, TypeScript Solid understanding of relational DBs (PostgreSQL preferred). Comfort working across the entire SDLC: from problem framing to deploying and monitoring production. Ownership mindset: You don’t wait for tickets - you find problems and solve them. Strong testing discipline (unit, integration, e2e). Experience in cloud-based environments (especially AWS). Clear communication, constructive feedback, and a focus on outcomes. Why AirHelp: Fast Impact: We deploy daily. Your work goes live and makes a difference fast. Culture of Autonomy: No micromanagement, no politics. Just builders building. Growth Investment: Dedicated learning days, personal development plans, internal workshops, mentorship, and language classes. Perks: Private healthcare, wellness budget, travel stipend, gym/transport subsidy, AirHelp services for free, and more.

🏢 Summary: Hybrid Software Engineer role focused on building and scaling core systems that power a global travel platform, impacting millions of users. The position involves shipping production-ready code daily, designing scalable services, and improving developer tooling and infrastructure. You will work across backend, frontend, cloud infrastructure, and CI/CD in a high-ownership, fast-deployment environment. 🗂️ Requirements: 3–5+ years of hands-on software engineering experience, Strong proficiency in at least one: Ruby/Rails, Golang, Python, Node, React, JavaScript, TypeScript, Solid understanding of relational databases (PostgreSQL preferred), Experience working across the full SDLC, Strong testing discipline (unit, integration, e2e), Experience in cloud environments (AWS preferred), Ability to design and scale services for performance and maintainability, Experience with CI/CD pipelines and infrastructure as code 📃 Skills: Ruby, Rails, Golang, Python, Node, React, JavaScript, TypeScript, PostgreSQL, AWS, Docker, Kubernetes, ELK, Grafana, Sentry, GitHub, CI/CD, Bruno, Playwright, k6 🏢 Description: AirHelp is a global travel tech company on a mission to make every journey smoother. We built our name helping millions of travellers claim the flight compensation they're owed - and that's now the foundation of a broader platform of travel protection and convenience products spanning the entire journey. We're hiring a Software Engineer to help us build and scale core systems that power AirHelp’s mission: helping travellers around the world travel with confidence - protected when disruptions hit, supported at every step of the journey. This isn’t just another feature factory role. You’ll take full ownership of technical challenges that directly affect the experience of millions of users and the productivity of our teams! If you're motivated by shipping fast, solving real problems, and working in a high-trust, low-politics environment where your output actually matters, this is for you. Location: Kraków, Gdańsk or Warsaw Working type: Hybrid What you can expect from us Opportunity to build high-leverage features and tooling for the core business domains that directly impact the travel experience for millions of users. Culture that promotes good engineering practices, high-quality code, and continuous improvement. Daily deployments to production, ensuring fast impact and iterative development. Access to a modern tech stack and a variety of functional areas, including: Backend: Ruby/Rails, Golang, Python Frontend: React, JavaScript, TypeScript Databases: PostgreSQL Infrastructure: AWS, Docker, Kubernetes Monitoring: ELK/Grafana, Sentry, GitHub Actions CI/CD Testing: Bruno (API), Playwright (E2E), k6 (performance) What you’ll do: Ship production-ready code daily across the systems that power the whole traveller journey - from claims, legal automation, and global payouts to real-time flight-disruption protection, travel products, and the APIs that deliver them to partners. Design and scale services for performance, uptime, and long-term maintainability - measured in milliseconds, not abstract metrics. Improve internal developer velocity by contributing to tools, CI/CD pipelines, and infrastructure as code. Influence architectural decisions and lead initiatives to modernize or optimize critical parts of the platform. Mentor peers and drive engineering standards through code reviews, testing discipline, and documentation. What sets you apart: 3–5+ years of hands-on software engineering experience Strong skills in at least one of our core technologies - Ruby/Rails, Golang, Python, Node, React, JavaScript, TypeScript Solid understanding of relational DBs (PostgreSQL preferred). Comfort working across the entire SDLC: from problem framing to deploying and monitoring production. Ownership mindset: You don’t wait for tickets - you find problems and solve them. Strong testing discipline (unit, integration, e2e). Experience in cloud-based environments (especially AWS). Clear communication, constructive feedback, and a focus on outcomes. Why AirHelp: Fast Impact: We deploy daily. Your work goes live and makes a difference fast. Culture of Autonomy: No micromanagement, no politics. Just builders building. Growth Investment: Dedicated learning days, personal development plans, internal workshops, mentorship, and language classes. Perks: Private healthcare, wellness budget, travel stipend, gym/transport subsidy, AirHelp services for free, and more. At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2.7 million passengers in receiving their rightful compensation, and we've protected over 9 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA. And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!

🏢 Summary: QA Engineer role focused on the AirHelp+ product and Mobile App, driving exploratory and automated testing to ensure rapid, stable software delivery. The position emphasizes building and scaling robust test automation across a multi-technology stack while collaborating closely with engineering and product teams. The role also bridges engineering and support by investigating complex issues and improving quality processes. 🗂️ Requirements: Commercial experience in manual and exploratory testing of web and mobile applications, Experience with API testing, Scripting skills in JavaScript or TypeScript or Python or Ruby, Knowledge of at least one UI automation framework (Cypress or Playwright), Experience designing and maintaining automated test suites (API, End-to-End), Ability to work with CI/CD tools and modern development workflows, Strong English proficiency (spoken and written) 📃 Skills: JavaScript, TypeScript, Python, Ruby, Cypress, Playwright, API, CI/CD, Ruby, Rails, Golang, Node.js, React, PostgreSQL, AWS, Docker, Kubernetes, Terraform, ELK, Grafana, Sentry 🏢 Description: At AirHelp, quality and confidence are vital to ensuring a rapid and stable software delivery process. As a team, we are here to help air passengers navigate disruptions, getting them to their destinations safely while prioritizing their comfort and peace of mind. If you share this mission, come join us as a QA Engineer focusing on our flagship AirHelp+ product and our Mobile App. Join our Engineering Team in pushing a modern approach to testing. In the AI era, QA is evolving into a more comprehensive, strategic role. You will collaborate closely with stakeholders and product owners from the earliest stages of project definition, championing the belief that quality is the responsibility of all engineers. While exploratory testing with risk-based prioritization is at the core of this position, robust automation across our multi-tech stack is the key to scaling our impact. AI literacy and a drive to leverage modern testing tools are essential as we continuously elevate our engineering practices. What you’ll be working on: Enhancing the AH+ experience with new features like "fellow traveler" add-ons, value comparisons (Annual vs. Trip), and social proof UI updates. Driving key AirHelp+ upsell initiatives specifically within the Mobile App. Designing, building, and scaling robust test automation suites (API, End-to-End, etc.) to ensure product stability and accelerate delivery. Bridging the gap between Engineering and Customer Support (OPS) by investigating complex escalated issues, helping establish a scalable triage process, and improving high-level product documentation to reduce confusion. What you can expect from us: Opportunity to build high-impact features for the AirHelp+ subscription and our Mobile App that directly improve the travel experience for millions. Culture that promotes good engineering practices, high-quality code, and continuous improvement. Daily deployments to production, ensuring fast impact and iterative development. Access to a modern tech stack and a variety of functional areas, including: Backend: Ruby/Rails, Golang, Python, Node.js Frontend: React, JavaScript, TypeScript Databases: PostgreSQL Infrastructure: AWS, Docker, Kubernetes, Terraform Monitoring & Testing: ELK/Grafana, Sentry, CI/CD tools What will you drive: Be a core part of the development team dedicated to the AirHelp+ product and Mobile App. Advocate for a whole-team approach to quality assurance, bug prevention practices, and learning from incidents. Implement efficient testing approaches in order to quickly find any critical problems with products. Continually improve the team’s quality process by adopting modern, automated workflows. Develop and maintain testing tools and frameworks across a diverse technology stack. What sets you apart: Passion for software testing and quality, with an understanding of QA's expanding role in the AI era. Strong critical thinking, complex problem-solving abilities, and an appetite for continuous learning. Exceptional communication skills and a team-player attitude, enabling you to effectively advocate for quality. Commercial experience with manual and exploratory testing of web and mobile applications. API testing skills. Sense of ownership of delivered solutions. Ability to thrive in a fast-paced and changing environment. Strong command of English (both spoken and written). Scripting ability at a moderate level, either in JavaScript / TypeScript,Python, or Ruby. Knowledge of at least one UI automation framework (Cypress, Playwright). You might be interested in checking our open source contributions https://github.com/AirHelp and our tech blog: https://airhelp.tech/ Why AirHelp: Culture of Autonomy: No micromanagement, no politics. Just builders building. Growth Investment : Dedicated learning days, personal development plans, internal workshops, mentorship, and language classes. Live well: Life/health insurance, private healthcare, wellbeing access (Mindgram), gym card. Flexible Work: Choose contract type (B2B or employment), hybrid setup, 2 weeks work-from-anywhere, plus flexible benefits to choose from (gym card, various subsidies). Stay connected: Annual travel allowance, team days, company events. Tech you need : MacBook and top-tier tools from day one. Extra perk: Unlimited, free access to AirHelp’s services.

🏢 Summary: Embedded Engineer in Test role within a product-engineering team, responsible for defining and implementing quality strategy through scalable automated testing, CI/CD integration, and performance validation. The position focuses on building shared test frameworks and tooling to enable fast, reliable deployments across a modern cloud-based stack. You collaborate closely with developers to ensure high-quality, observable, and resilient software delivery. 🗂️ Requirements: 3+ years experience as Developer in Test / Engineer in Test / SDET, Strong coding skills in Ruby or Golang or Python, Experience with automated testing frameworks (Playwright or Cypress or Selenium), Experience testing REST APIs (Bruno or Postman), Experience with contract testing (Pact or similar), Experience integrating automated tests into CI/CD pipelines (GitHub Actions), Experience with performance and load testing, Proficiency with Git, Ability to analyse and troubleshoot complex test and integration issues, Strong English proficiency 📃 Skills: Ruby, Rails, Golang, Python, Playwright, Cypress, Selenium, Bruno, Postman, Pact, GitHub, Actions, k6, Git, REST, CI/CD, AWS, Docker, Kubernetes, PostgreSQL, React, JavaScript, TypeScript, ELK, Grafana, Sentry 🏢 Description: AirHelp is a global tech company specialising in air travel protection, having helped millions of travellers claim compensation for disrupted flights. Beyond compensation claims, AirHelp also offers a growing portfolio of travel protection products and services designed to support travellers throughout their journey. As we continue to scale our products and services, quality and confidence remain vital to ensuring a rapid, stable, and reliable software delivery process. This is an embedded role. You join a product-engineering team and own quality strategy with them, not for them. You report to the team's Engineering Manager and join a community of Engineers in Test across AirHelp - peers who share tooling, patterns and practice across the engineering org. The whole team owns quality. Your job is to support the team and build shared tooling that the whole team can use, not to be the sole gatekeeper for releases. Location: Kraków, Gdańsk or Warsaw Working type: Hybrid Salary: If you join us as a full-time employee: 14.000 – 18.000 PLN gross/month If you join us as a contractor (for specific projects): 15.000 – 22.000 net + VAT on B2B contract What you'll drive: Design, develop and maintain scalable and robust automated test suites across multiple layers of the application stack: unit, integration, API, end-to-end, regression and performance. Build and evolve internal test automation frameworks, libraries and shared utilities that improve coverage, speed and reliability for the whole engineering organisation. Integrate automated tests into CI/CD pipelines on GitHub Actions to enable fast, reliable feedback loops and support frequent production deployments. Introduce and grow contract testing between services to make cross-service refactors safer for everyone. Turn production observability (Sentry, Grafana, ELK) into a quality signal - closing the loop between live system behaviour and test coverage. Collaborate with the security team on testing for sensitive and regulated flows. Develop and execute performance, load and stress tests with k6 to validate system behaviour under expected and peak conditions, and surface bottlenecks before they reach production. Collaborate with developers and product manager to define test strategies for new features and services, identifying risk areas and recommending appropriate test approaches. Analyse test failures and production incidents to identify root causes, improve coverage in gap areas and implement long-term preventive measures to reduce regression risk. Apply AI-assisted tooling to test generation, exploratory testing and test data — both leveraging existing tools and experimenting with new ones as the space evolves. What you can expect from us: Opportunity to build high-leverage features and tooling for the core business domains that directly impact the travel experience for millions of users. Culture that promotes good engineering practices, high-quality code, and continuous improvement. Daily deployments to production, ensuring fast impact and iterative development. Access to a modern tech stack and a variety of functional areas, including: Backend: Ruby/Rails, Golang, Python Frontend: React, JavaScript, TypeScript Databases: PostgreSQL Infrastructure: AWS, Docker, Kubernetes Monitoring: ELK/Grafana, Sentry, GitHub Actions CI/CD Testing: Bruno (API), Playwright (E2E), k6 (performance) What sets you apart: 3+ years of professional experience as a Developer in Test / Engineer in Test / SDET, at a mid or senior level. Strong coding skills in at least one major programming language (Ruby/Rails, Golang or Python is preferred but not mandatory) with the ability to write clean, maintainable and well-documented code. Hands-on experience with test automation frameworks and tools such as Playwright (preferred), Cypress, Selenium or similar. Experience testing RESTful APIs using tools such as Bruno, Postman or similar. Experience with contract testing between services (Pact or similar). Working knowledge of CI/CD platforms (GitHub Actions) and integrating automated test suites into build pipelines. Experience using AI-assisted tools in your testing workflow or genuine eagerness to learn and experiment with them. Strong analytical and troubleshooting skills with the ability to diagnose flaky tests, race conditions and complex integration issues. Proficiency with Git and collaborative development workflows. Sense of ownership of delivered solutions -  you ship it, monitor it, fix it. Clear and effective communication skills with the ability to collaborate across cross-functional teams in an agile environment. Strong command of English (both spoken and written). Why AirHelp Fast Impact: We deploy daily - your code reaches millions quickly. Autonomy: High trust, zero politics. We hire builders, not order takers. Growth: Learning days, personal development plans, workshops, mentorship, and language classes. Perks: Private healthcare, wellness budget, travel stipend, gym/transport subsidy, free access to AirHelp services, and more.

🏢 Summary: Senior Software Engineer role focused on building and scaling backend-driven features for a global travel tech product used by millions. The position involves end-to-end ownership of services powering the AirHelp+ subscription and mobile app, with daily production deployments. You will design, implement, and scale cloud-based systems that directly impact user experience and operational efficiency. 🗂️ Requirements: 5+ years of experience building production-grade software, Proficiency in backend development with Ruby, Golang, Python or Node.js, Experience designing and maintaining APIs, Experience with background job processing and messaging systems, Experience working with cloud infrastructure, Ability to work with React and TypeScript for end-to-end feature delivery, Experience with relational databases, Knowledge of CI/CD pipelines and automated testing, Strong understanding of software architecture and design patterns, Proficiency in English 📃 Skills: Ruby, Rails, Golang, Python, Node.js, React, JavaScript, TypeScript, PostgreSQL, AWS, Docker, Kubernetes, Terraform, ELK, Grafana, Sentry, CI/CD, APIs 🏢 Description: Build systems at global scale. Ship daily. Own real impact. At AirHelp, we help millions of airline passengers worldwide receive the compensation they deserve. We’re looking for a Senior Software Engineer who thrives on speed, ownership, and building products that matter. This isn’t a “feature factory” role. You’ll take end-to-end responsibility for technical challenges that directly shape both the experience of millions of users and the productivity of our teams. If you’re motivated by shipping fast, solving real problems, and seeing the results of your work immediately, this is the place for you. Join our product engineering team to build impactful features used by travelers worldwide to manage their journeys and navigate disruptions through our mobile app. We are looking for a skilled engineer who thrives in a collaborative environment and is eager to work across a variety of modern backend stacks to power our AirHelp+ product and mobile app experience. What you can expect from us: Opportunity to build high-impact features for the AirHelp+ subscription and our mobile app backend that directly improve the travel experience for millions. Culture that promotes good engineering practices, high-quality code, and continuous improvement. Daily deployments to production, ensuring fast impact and iterative development. Access to a modern tech stack and a variety of functional areas, including: Backend: Ruby/Rails, Golang, Python, Node.js Frontend: React, JavaScript, TypeScript Databases: PostgreSQL Infrastructure: AWS, Docker, Kubernetes, Terraform Monitoring & Testing: ELK/Grafana, Sentry, CI/CD tools What you’ll drive: Build new services and enrich existing ones to enhance our core product offerings. Write clean, scalable, and maintainable code that performs reliably within our cloud infrastructure. Design robust solutions architecture and proactively propose technical improvements. Promote best engineering practices and maintain high coding standards within the team. Actively participate in all stages of the software development lifecycle, from initial ideation to production deployment. Provide constructive feedback through code reviews and support the technical growth of your peers. Directly impact the product direction by contributing technical insights to the roadmap. What you’ll deliver in your first year: Launch the Fast Track voucher system for AirHelp+ members to provide guaranteed, proactive value on every trip regardless of flight disruptions. Implement new add-on features to allow subscribers to purchase per-trip coverage for companions and increase protection density. Scale the flight automation ecosystem by building multi-inbox synchronization for Gmail and Outlook alongside historical delay performance statistics. Overhaul the mobile onboarding and notification systems to drive user activation and deliver personalized journey alerts for travelers and observers. Deploy persistent Live Updates and Live Activity refreshes to ensure travelers have real-time, offline-ready flight status throughout their entire journey. What sets you apart: Software engineer (Full stack or Backend focus) with 5+ years of experience in building production-grade software. Polyglot mindset with proficiency in modern backend stacks; while Ruby on Rails is our core, we welcome experts in Golang, Python or Node.js who are eager to adapt and master new languages. Technical depth in backend infrastructure with strong experience in API contracts, background job processing, and messaging systems. Pragmatic approach to frontend as a backend-leaning expert who is comfortable navigating React/TypeScript environments to deliver end-to-end features. Architectural intuition and the ability to apply modern design patterns to solve real-world travel tech challenges and data pipelines. Startup mindset characterized by a hands-on, iterative approach that focuses on delivering user impact through rapid development. Proficiency in leveraging AI-assisted development tools to increase coding efficiency, debugging speed, and overall productivity. Curiosity for the travel tech domain and the challenge of building automation within complex, real-world environments. Excellent communication skills and a collaborative mindset that thrives in a transparent team environment. High level of ownership and a strong sense of responsibility for the entire lifecycle of the systems you build. Good command of written and spoken English. You might be interested in checking our open source contributions https://github.com/AirHelp and our tech blog: https://airhelp.tech/ Why AirHelp: Fast Impact : We deploy daily - your code reaches millions quickly. Autonomy : High trust, zero politics. We hire builders, not order takers. Growth : Learning days, personal development plans, workshops, mentorship, and language classes. Perks : Private healthcare, non-service days, wellness budget, travel stipend, gym/transport subsidy, free access to AirHelp services, and more. Ready to own something real? Apply now and help us build the systems that make air travel fairer for millions of passengers.