June 5, 2026
Senior Software V&V Engineer, Imaging Systems
Senior • Remote
176,004 - 206,004 USD/yr
Denver, CO
About Cleerly
We're Cleerly – a healthcare company that's revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world's leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location.
Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly's solutions are supported by more than a decade of performing some of the world's largest clinical trials to identify important findings beyond symptoms that increase a person's risk of heart attacks.
At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description.
About the Opportunity
We are seeking a software verification and validation (V&V) engineer to ensure the quality of cutting-edge products to meet all defined system and subsystem level requirements and are safe, effective, and compliant for their intended clinical use. This role plays a critical part in supporting regulatory submissions and product releases by planning, executing, and documenting comprehensive V&V activities in accordance with FDA regulations, ISO 13485, IEC standards, and other applicable regulatory and quality system requirements.
Key Responsibilities
- Develop and lead the Design Verification and Validation (V&V) plan in compliance with regulatory and quality system requirements (21 CFR Part 820, ISO 13485, ISO 14971).
- Define test strategies, protocols, and acceptance criteria for mechanical, electrical, optical, and system-level performance.
- Build complex data sets to be used in test
- Statistical Analysis and Exploratory Data Analysis (e.g., descriptive statistics, regression, visualization)
- Developed test methods and verification protocols for software product
- Create and maintain test master plans, schedules, and resource allocation for multiple device programs.
- Participate in software development sprint cycles by supporting the software development team through attending SCRUMs, design reviews, code reviews and providing feedback on software verification and validation deliverables.
- Collaborate with cross-functional teams to understand requirements and translate them into comprehensive test plans and protocols
- Data Governance, Access Controls, and PHI Data Handling
Responsibilities
Required Qualifications & Skills
- 5+ years equivalent work experience in medical imaging industry(Product Development, Quality)
- Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
- Experience with non-product software development
- Strong programming skills in Python across data science, statistical analysis, big data and ML stack
- Experience with quality engineering under quality system regulations, including but not limited to 21 CFR Part 820, ISO 14971, IEC 62304, QSR, ISO 13485, MDSAP and/or MDD/MDR
- Expertise in issue tracking and project management tools like JIRA
- Strong understanding of the software development life cycle and testing life cycle.
- Excellent problem-solving, analytical, and critical thinking skills
- Ability to work collaboratively in a remote-first team environment and to communicate effectively with Product Managers, Engineers, and other stakeholders
Impress us more
- Prior experience in utilizing AWS Cloud Services or an equivalent enterprise cloud service provider
- Experience in Class II or Class III medical devices is preferred
- Experience in Cardiovascular imaging system is a major plus
OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
Job duties, activities, and responsibilities are subject to change by our company.
The base salary range for this role varies by location and is aligned to market benchmarks.
- Candidates located in higher-cost labor markets, including California, Washington, New York, New Jersey, Connecticut, Massachusetts, and Washington, DC represent the middle to high end of the range, while candidates located in all other U.S. locations represent the low to middle end of the range.
- Final compensation is determined based on location, experience, skills, and internal equity.
This role is eligible for a 15% target annual bonus, resulting in the following base salary and Total Target Compensation (TTC) ranges:
- Base Salary: $153,000 - $179000
- TTC: $176,000 - $206,000
*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.
Working at Cleerly takes HEART. Discover our Core Values:
- H: Humility- be a servant leader
- E: Excellence- deliver world-changing results
- A: Accountability- do what you say; expect the same from others
- R: Remarkable- inspire & innovate with impact
- T: Teamwork- together we win
Don't meet 100 percent of the qualifications? Apply anyway and help us diversify our candidate pool and workforce. We value experience, whether gained formally or informally on the job or through other experiences. Job duties, activities and responsibilities are subject to change by our company.
OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
For more information see our Privacy Policy (https://cleerlyhealth.com/privacy-policy). All official emails will come from @cleerlyhealth.com email accounts.
#Cleerly
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Cleerly
Senior Software V&V Engineer, Imaging Systems
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🏢 Summary: Software Verification & Validation (V&V) Engineer responsible for ensuring medical software products meet system requirements and regulatory standards for safe clinical use. The role involves planning and executing comprehensive V&V activities, supporting FDA submissions, and collaborating with cross-functional teams within an AI-driven medical imaging environment. Strong focus on regulatory compliance, software testing, and data-driven validation. 🗂️ Requirements: 5+ years experience in medical imaging industry (Product Development or Quality), Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field, Experience with non-product software development, Strong Python programming skills for data science and statistical analysis, Experience working under 21 CFR Part 820, ISO 13485, ISO 14971, IEC 62304 or similar regulations, Experience with JIRA or similar issue tracking tools, Strong understanding of SDLC and STLC, Experience in software verification and validation processes 📃 Skills: Python, FDA, ISO13485, ISO14971, IEC62304, QSR, MDSAP, MDR, JIRA, AWS, SDLC, STLC, SCRUM, Statistics, ML, DataAnalysis 🏢 Description: About Cleerly We're Cleerly – a healthcare company that's revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world's leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location. Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly's solutions are supported by more than a decade of performing some of the world's largest clinical trials to identify important findings beyond symptoms that increase a person's risk of heart attacks. At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description. While we are mostly a remote company, travel is required for some team meetings and cross function projects typically once per month or once per quarter, for some roles like sales or external facing roles travel could be up to 90% of the time. Cleerly is committed to providing safe and effective medical software that meets customer needs and our intended use. The adherence to all applicable regulatory and statutory requirements establishes a clear framework for setting measurable quality objectives. Our commitment to continually improving our products and processes proactively manages risks, ensuring ongoing compliance throughout the entire software lifecycle. Understanding this role's relevance and importance is critical to achieving Cleerly's quality objectives. About the Opportunity We are seeking a software verification and validation (V&V) engineer to ensure the quality of cutting-edge products to meet all defined system and subsystem level requirements and are safe, effective, and compliant for their intended clinical use. This role plays a critical part in supporting regulatory submissions and product releases by planning, executing, and documenting comprehensive V&V activities in accordance with FDA regulations, ISO 13485, IEC standards, and other applicable regulatory and quality system requirements. Key Responsibilities Develop and lead the Design Verification and Validation (V&V) plan in compliance with regulatory and quality system requirements (21 CFR Part 820, ISO 13485, ISO 14971). Define test strategies, protocols, and acceptance criteria for mechanical, electrical, optical, and system-level performance. Build complex data sets to be used in test Statistical Analysis and Exploratory Data Analysis (e.g., descriptive statistics, regression, visualization) Developed test methods and verification protocols for software product Create and maintain test master plans, schedules, and resource allocation for multiple device programs. Participate in software development sprint cycles by supporting the software development team through attending SCRUMs, design reviews, code reviews and providing feedback on software verification and validation deliverables. Collaborate with cross-functional teams to understand requirements and translate them into comprehensive test plans and protocols Data Governance, Access Controls, and PHI Data Handling Responsibilities Required Qualifications & Skills 5+ years equivalent work experience in medical imaging industry(Product Development, Quality) Bachelor's or Master's degree in Computer Science, Information Technology, or related field. Experience with non-product software development Strong programming skills in Python across data science, statistical analysis, big data and ML stack Experience with quality engineering under quality system regulations, including but not limited to 21 CFR Part 820, ISO 14971, IEC 62304, QSR, ISO 13485, MDSAP and/or MDD/MDR Expertise in issue tracking and project management tools like JIRA Strong understanding of the software development life cycle and testing life cycle. Excellent problem-solving, analytical, and critical thinking skills Ability to work collaboratively in a remote-first team environment and to communicate effectively with Product Managers, Engineers, and other stakeholders Impress us more Prior experience in utilizing AWS Cloud Services or an equivalent enterprise cloud service provider Experience in Class II or Class III medical devices is preferred Experience in Cardiovascular imaging system is a major plus OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. Job duties, activities, and responsibilities are subject to change by our company. The base salary range for this role varies by location and is aligned to market benchmarks. 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All official emails will come from @cleerlyhealth.com email accounts. #Cleerly
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Cleerly
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Los Angeles, CA
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Cleerly
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Cleerly
Director, Corporate Accounts
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Remote
Nashville, TN
500,004 - 5,000,004 USD/yr
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The Director, Corporate Accounts will focus on national IDN strategy, enterprise contracting, committed-volume agreements, and strategic “hunting license” agreements that create opportunities for Cleerly's local hospital sales teams to drive site-level adoption and pull-through. Responsibilities - Develop and execute a national corporate account strategy targeting the largest and most strategically important IDNs and hospital systems in the United States. - Identify, open, and advance executive-level relationships with C-suite leaders, cardiovascular and imaging service line executives, supply chain, contracting, finance, and other key decision-makers within priority IDNs. - Lead the full enterprise sales process from initial access and strategic discovery through value proposition development, proposal, negotiation, contracting, and close. - Secure new national IDN and hospital system agreements that drive annual recurring revenue, committed CCTA volume, total contract value, and long-term strategic account growth. - Expand existing hospital system and IDN relationships by identifying additional sites, service lines, use cases, products, and enterprise-level opportunities. - Drive enterprise subscription and committed-volume agreements wherever possible, while also structuring strategic per-click or “hunting license” agreements when appropriate to create broader access for local hospital sales teams. - Partner closely with local hospital sales representatives to create opportunities, open doors, and enable local pull-through at individual hospitals and sites within contracted IDNs. - Partner with Client Success Managers, Sales Leadership, Implementation, Marketing, Market Access, Sales Operations, Legal, and other internal stakeholders to ensure successful launch, adoption, utilization, QBRs, and account expansion after enterprise contracts are signed. - Navigate complex IDN buying processes, including value analysis committees, supply chain, contracting, legal, IT/security review, market access discussions, and executive approval processes. - Build and maintain a robust pipeline of national IDN opportunities with clear account plans, stakeholder maps, next steps, revenue potential, committed CCTA volume, contract value, and forecast accuracy. - Develop strategic account plans for each priority IDN, including executive sponsors, clinical champions, financial buyers, contracting pathway, competitive dynamics, current CCTA volume, expansion potential, and local pull-through opportunities. - Represent Cleerly externally as a senior commercial leader capable of engaging credibly with health system executives on cardiovascular care transformation, imaging strategy, AI adoption, value-based care, patient access, and enterprise growth. Performance Measures - New contracted IDNs and hospital systems. - Annual recurring revenue generated from national IDN agreements. - Committed CCTA volume secured through enterprise agreements. - Total contract value closed. - Expansion revenue within existing IDN and hospital system accounts. - Number and quality of local hospital opportunities created for field sales teams. - Strategic account penetration across executive, clinical, operational, and contracting stakeholders. - Forecast accuracy, pipeline quality, and progression of priority IDN opportunities. Requirements - 10+ years of enterprise healthcare sales, corporate account management, strategic account leadership, or national account sales experience. - Demonstrated success selling into large IDNs, hospital systems, academic medical centers, or complex healthcare enterprises. - Strong existing relationships with senior leaders and decision-makers at the national IDN level. - Proven experience opening and closing large, complex healthcare enterprise agreements, ideally in the $500K to $5M+ contract value range. - Experience selling medtech, healthcare AI, imaging, diagnostics, SaaS, cardiology, radiology, digital health, or other clinically oriented enterprise solutions. - Deep understanding of how large health systems evaluate, purchase, contract, implement, and scale new clinical technologies. - Experience navigating IDN stakeholders including C-suite executives, service line leaders, supply chain, contracting, legal, finance, IT/security, clinical champions, and value analysis committees. - Ability to sell across clinical, economic, workflow, strategic, and operational value drivers. - Strong business acumen with the ability to build enterprise-level business cases, ROI models, and executive presentations. - Track record of building strategic account plans, managing complex deal cycles, and accurately forecasting large enterprise opportunities. - Ability to work cross-functionally with field sales, client success, Sales Leadership, implementation, marketing, Market Access, legal, and Sales Operations teams. - Executive presence, strong communication skills, and credibility in boardroom-level health system discussions. - Willingness to travel as needed to succeed in the role. Preferred Qualifications - Experience selling cardiovascular, radiology, imaging, AI-enabled clinical decision support, or advanced diagnostic solutions. - Experience with CCTA, coronary artery disease, cardiovascular service line strategy, population health, or value-based care. - Prior success creating national agreements that enabled local field sales teams to drive site-level adoption and pull-through. - Experience in a high-growth healthcare technology company. - Familiarity with market access, clinical workflow integration, and hospital implementation processes. Ideal Candidate Profile The ideal candidate is a senior enterprise healthcare commercial leader with deep IDN relationships, strong executive presence, and a proven ability to close large, complex health system agreements. This person knows how to create access at the national level, build strategic alignment with senior decision-makers, navigate complex contracting processes, and structure agreements that create meaningful revenue growth. This individual must be comfortable operating independently, building strategy from the ground up, and partnering with local hospital sales teams to convert national access into local adoption. They should be equally capable of speaking with a CEO, CFO, Chief Medical Officer, cardiovascular service line leader, radiology leader, supply chain executive, or contracting team. Most importantly, this person must understand that Cleerly's opportunity with large IDNs requires more than selling a product. It requires positioning Cleerly as a strategic partner that can help health systems transform how they identify, evaluate, and manage coronary artery disease. Compensation - Base Salary: $175,000 - $225,000 - Commission: $125,000 - TTC: $300,000 - $350,000 *Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards. Working at Cleerly takes HEART. Discover our Core Values: - Humility — be a servant leader - Excellence — deliver world-changing results - Accountability — do what you say; expect the same from others - Remarkable — inspire and innovate with impact - Teamwork — together we win Job duties, activities and responsibilities are subject to change by the company. Cleerly is an equal opportunity employer.
Healthcare

Cleerly
Director, Corporate Accounts
Senior
Remote
Charlotte, NC
500,004 - 5,000,004 USD/yr
🏢 Summary: Senior enterprise healthcare sales role focused on developing and closing strategic agreements with large IDNs and hospital systems for AI-driven cardiovascular diagnostic solutions. The position leads executive-level relationship management, enterprise contracting, and national account expansion to drive recurring revenue and hospital adoption. The role requires extensive experience in healthcare enterprise sales, complex contracting, and cross-functional collaboration. 🗂️ Requirements: 10+ years enterprise healthcare sales experience, Experience selling into large IDNs and hospital systems, Existing relationships with national IDN decision-makers, Experience closing complex healthcare enterprise agreements, Experience selling medtech, AI, imaging, diagnostics, SaaS, or digital health solutions, Understanding of health system purchasing and contracting processes, Experience navigating C-suite, supply chain, legal, finance, and IT stakeholders, Ability to build ROI models and executive presentations, Experience managing complex enterprise sales cycles and forecasting, Ability to work cross-functionally with sales, implementation, legal, and operations teams, Strong executive communication and presentation skills, Willingness to travel 📃 Skills: SaaS, AI, Imaging, Diagnostics, Cardiology, Radiology, CCTA, Salesforce, Confluence, Jira, Slack, Zoom, Google, Docs, Sheets, Slides 🏢 Description: About the Opportunity Cleerly is seeking a highly accomplished Director, Corporate Accounts to lead enterprise-level commercial engagement with the largest Integrated Delivery Networks, health systems, and hospital organizations in the United States. This is a senior national role responsible for opening, developing, contracting, and expanding strategic IDN relationships that can materially accelerate Cleerly's growth. The Director, Corporate Accounts will report directly to the Chief Commercial Officer and will be responsible for building executive-level relationships across C-suite leadership, cardiovascular and imaging service line leaders, supply chain, contracting, and other key enterprise stakeholders. This individual will be expected to operate as a boardroom-level healthcare commercial leader who can clearly articulate Cleerly's clinical, economic, operational, and strategic value to large, complex health systems. This role is not a traditional hospital sales position. The Director, Corporate Accounts will focus on national IDN strategy, enterprise contracting, committed-volume agreements, and strategic “hunting license” agreements that create opportunities for Cleerly's local hospital sales teams to drive site-level adoption and pull-through. Responsibilities - Develop and execute a national corporate account strategy targeting the largest and most strategically important IDNs and hospital systems in the United States. - Identify, open, and advance executive-level relationships with C-suite leaders, cardiovascular and imaging service line executives, supply chain, contracting, finance, and other key decision-makers within priority IDNs. - Lead the full enterprise sales process from initial access and strategic discovery through value proposition development, proposal, negotiation, contracting, and close. - Secure new national IDN and hospital system agreements that drive annual recurring revenue, committed CCTA volume, total contract value, and long-term strategic account growth. - Expand existing hospital system and IDN relationships by identifying additional sites, service lines, use cases, products, and enterprise-level opportunities. - Drive enterprise subscription and committed-volume agreements wherever possible, while also structuring strategic per-click or “hunting license” agreements when appropriate. - Partner closely with local hospital sales representatives to create opportunities, open doors, and enable local pull-through at individual hospitals and sites within contracted IDNs. - Partner with Client Success Managers, Sales Leadership, Implementation, Marketing, Market Access, Sales Operations, Legal, and other internal stakeholders to ensure successful launch, adoption, utilization, QBRs, and account expansion after enterprise contracts are signed. - Navigate complex IDN buying processes, including value analysis committees, supply chain, contracting, legal, IT/security review, market access discussions, and executive approval processes. - Build and maintain a robust pipeline of national IDN opportunities with clear account plans, stakeholder maps, next steps, revenue potential, committed CCTA volume, contract value, and forecast accuracy. - Develop strategic account plans for each priority IDN, including executive sponsors, clinical champions, financial buyers, contracting pathway, competitive dynamics, current CCTA volume, expansion potential, and local pull-through opportunities. - Represent Cleerly externally as a senior commercial leader capable of engaging credibly with health system executives on cardiovascular care transformation, imaging strategy, AI adoption, value-based care, patient access, and enterprise growth. Performance Measures - New contracted IDNs and hospital systems. - Annual recurring revenue generated from national IDN agreements. - Committed CCTA volume secured through enterprise agreements. - Total contract value closed. - Expansion revenue within existing IDN and hospital system accounts. - Number and quality of local hospital opportunities created for field sales teams. - Strategic account penetration across executive, clinical, operational, and contracting stakeholders. - Forecast accuracy, pipeline quality, and progression of priority IDN opportunities. Requirements - 10+ years of enterprise healthcare sales, corporate account management, strategic account leadership, or national account sales experience. - Demonstrated success selling into large IDNs, hospital systems, academic medical centers, or complex healthcare enterprises. - Strong existing relationships with senior leaders and decision-makers at the national IDN level. - Proven experience opening and closing large, complex healthcare enterprise agreements. - Experience selling medtech, healthcare AI, imaging, diagnostics, SaaS, cardiology, radiology, digital health, or other clinically oriented enterprise solutions. - Deep understanding of how large health systems evaluate, purchase, contract, implement, and scale new clinical technologies. - Experience navigating IDN stakeholders including C-suite executives, service line leaders, supply chain, contracting, legal, finance, IT/security, clinical champions, and value analysis committees. - Ability to sell across clinical, economic, workflow, strategic, and operational value drivers. - Strong business acumen with the ability to build enterprise-level business cases, ROI models, and executive presentations. - Track record of building strategic account plans, managing complex deal cycles, and accurately forecasting large enterprise opportunities. - Ability to work cross-functionally with field sales, client success, Sales Leadership, implementation, marketing, Market Access, legal, and Sales Operations teams. - Executive presence, strong communication skills, and credibility in boardroom-level health system discussions. - Willingness to travel as needed to succeed in the role. Preferred Qualifications - Experience selling cardiovascular, radiology, imaging, AI-enabled clinical decision support, or advanced diagnostic solutions. - Experience with CCTA, coronary artery disease, cardiovascular service line strategy, population health, or value-based care. - Prior success creating national agreements that enabled local field sales teams to drive site-level adoption and pull-through. - Experience in a high-growth healthcare technology company. - Familiarity with market access, clinical workflow integration, and hospital implementation processes. Compensation - Base Salary: $175,000 - $225,000 - Commission: $125,000 - Total Target Compensation: $300,000 - $350,000 - Stock options, paid benefits, and employee perks included.
Technology

Cleerly
Director, Corporate Accounts
Senior
Remote
Chicago, IL
500,004 - 5,000,004 USD/yr
🏢 Summary: Senior enterprise healthcare sales role focused on building and expanding strategic relationships with large IDNs and hospital systems to drive adoption of AI-driven cardiovascular diagnostic solutions. The position leads complex enterprise contracting, executive stakeholder engagement, and national account growth initiatives across healthcare organizations. 🗂️ Requirements: 10+ years of enterprise healthcare sales experience, Experience selling into large IDNs and hospital systems, Proven success closing complex healthcare enterprise agreements, Experience with medtech, healthcare AI, imaging, diagnostics, SaaS, or digital health solutions, Knowledge of healthcare contracting and IDN purchasing processes, Experience engaging C-suite and enterprise healthcare stakeholders, Ability to build ROI models and executive business cases, Experience managing complex enterprise sales cycles and forecasting, Cross-functional collaboration with sales, implementation, legal, and operations teams, Willingness to travel as needed 📃 Skills: SaaS, AI, Imaging, Diagnostics, Cardiology, Radiology, CCTA, Salesforce, Confluence, Jira, Slack, Zoom, Google, Gmail 🏢 Description: About the Opportunity Cleerly is seeking a highly accomplished Director, Corporate Accounts to lead enterprise-level commercial engagement with the largest Integrated Delivery Networks, health systems, and hospital organizations in the United States. This is a senior national role responsible for opening, developing, contracting, and expanding strategic IDN relationships that can materially accelerate Cleerly's growth. The Director, Corporate Accounts will report directly to the Chief Commercial Officer and will be responsible for building executive-level relationships across C-suite leadership, cardiovascular and imaging service line leaders, supply chain, contracting, and other key enterprise stakeholders. This individual will be expected to operate as a boardroom-level healthcare commercial leader who can clearly articulate Cleerly's clinical, economic, operational, and strategic value to large, complex health systems. This role is not a traditional hospital sales position. The Director, Corporate Accounts will focus on national IDN strategy, enterprise contracting, committed-volume agreements, and strategic 'hunting license' agreements that create opportunities for Cleerly's local hospital sales teams to drive site-level adoption and pull-through. Responsibilities - Develop and execute a national corporate account strategy targeting the largest and most strategically important IDNs and hospital systems in the United States. - Identify, open, and advance executive-level relationships with C-suite leaders, cardiovascular and imaging service line executives, supply chain, contracting, finance, and other key decision-makers within priority IDNs. - Lead the full enterprise sales process from initial access and strategic discovery through value proposition development, proposal, negotiation, contracting, and close. - Secure new national IDN and hospital system agreements that drive annual recurring revenue, committed CCTA volume, total contract value, and long-term strategic account growth. - Expand existing hospital system and IDN relationships by identifying additional sites, service lines, use cases, products, and enterprise-level opportunities. - Drive enterprise subscription and committed-volume agreements wherever possible, while also structuring strategic per-click or 'hunting license' agreements when appropriate to create broader access for local hospital sales teams. - Partner closely with local hospital sales representatives to create opportunities, open doors, and enable local pull-through at individual hospitals and sites within contracted IDNs. - Partner with Client Success Managers, Sales Leadership, Implementation, Marketing, Market Access, Sales Operations, Legal, and other internal stakeholders to ensure successful launch, adoption, utilization, QBRs, and account expansion after enterprise contracts are signed. - Navigate complex IDN buying processes, including value analysis committees, supply chain, contracting, legal, IT/security review, market access discussions, and executive approval processes. - Build and maintain a robust pipeline of national IDN opportunities with clear account plans, stakeholder maps, next steps, revenue potential, committed CCTA volume, contract value, and forecast accuracy. - Develop strategic account plans for each priority IDN, including executive sponsors, clinical champions, financial buyers, contracting pathway, competitive dynamics, current CCTA volume, expansion potential, and local pull-through opportunities. - Represent Cleerly externally as a senior commercial leader capable of engaging credibly with health system executives on cardiovascular care transformation, imaging strategy, AI adoption, value-based care, patient access, and enterprise growth. Performance Measures - New contracted IDNs and hospital systems. - Annual recurring revenue generated from national IDN agreements. - Committed CCTA volume secured through enterprise agreements. - Total contract value closed. - Expansion revenue within existing IDN and hospital system accounts. - Number and quality of local hospital opportunities created for field sales teams. - Strategic account penetration across executive, clinical, operational, and contracting stakeholders. - Forecast accuracy, pipeline quality, and progression of priority IDN opportunities. Requirements - 10+ years of enterprise healthcare sales, corporate account management, strategic account leadership, or national account sales experience. - Demonstrated success selling into large IDNs, hospital systems, academic medical centers, or complex healthcare enterprises. - Strong existing relationships with senior leaders and decision-makers at the national IDN level. - Proven experience opening and closing large, complex healthcare enterprise agreements, ideally in the $500K to $5M+ contract value range. - Experience selling medtech, healthcare AI, imaging, diagnostics, SaaS, cardiology, radiology, digital health, or other clinically oriented enterprise solutions. - Deep understanding of how large health systems evaluate, purchase, contract, implement, and scale new clinical technologies. - Experience navigating IDN stakeholders including C-suite executives, service line leaders, supply chain, contracting, legal, finance, IT/security, clinical champions, and value analysis committees. - Ability to sell across clinical, economic, workflow, strategic, and operational value drivers. - Strong business acumen with the ability to build enterprise-level business cases, ROI models, and executive presentations. - Track record of building strategic account plans, managing complex deal cycles, and accurately forecasting large enterprise opportunities. - Ability to work cross-functionally with field sales, client success, Sales Leadership, implementation, marketing, Market Access, legal, and Sales Operations teams. - Executive presence, strong communication skills, and credibility in boardroom-level health system discussions. - Willingness to travel as needed to succeed in the role. Preferred Qualifications - Experience selling cardiovascular, radiology, imaging, AI-enabled clinical decision support, or advanced diagnostic solutions. - Experience with CCTA, coronary artery disease, cardiovascular service line strategy, population health, or value-based care. - Prior success creating national agreements that enabled local field sales teams to drive site-level adoption and pull-through. - Experience in a high-growth healthcare technology company. - Familiarity with market access, clinical workflow integration, and hospital implementation processes. Ideal Candidate Profile The ideal candidate is a senior enterprise healthcare commercial leader with deep IDN relationships, strong executive presence, and a proven ability to close large, complex health system agreements. This person knows how to create access at the national level, build strategic alignment with senior decision-makers, navigate complex contracting processes, and structure agreements that create meaningful revenue growth. This individual must be comfortable operating independently, building strategy from the ground up, and partnering with local hospital sales teams to convert national access into local adoption. They should be equally capable of speaking with a CEO, CFO, Chief Medical Officer, cardiovascular service line leader, radiology leader, supply chain executive, or contracting team. Most importantly, this person must understand that the opportunity with large IDNs requires more than selling a product. It requires positioning the company as a strategic partner that can help health systems transform how they identify, evaluate, and manage coronary artery disease. Compensation - Base Salary: $175,000 - $225,000 - Commission: $125,000 - Total Target Compensation: $300,000 - $350,000 - Stock options, paid benefits, and employee perks included
Technology

Cleerly
Director, Corporate Accounts
Senior
Remote
Dallas, TX
500,004 - 5,000,004 USD/yr
🏢 Summary: Senior national enterprise sales role focused on developing and expanding strategic relationships with large IDNs and hospital systems for AI-driven cardiovascular diagnostic solutions. The position leads complex healthcare enterprise contracting, executive stakeholder engagement, and revenue growth initiatives across the U.S. Requires extensive experience in healthcare enterprise sales, IDN negotiations, and clinically oriented technology solutions. 🗂️ Requirements: 10+ years of enterprise healthcare sales experience, Experience selling into large IDNs and hospital systems, Existing relationships with national IDN decision-makers, Experience closing complex healthcare enterprise agreements, Background in medtech, healthcare AI, imaging, diagnostics, SaaS, cardiology, radiology, or digital health solutions, Understanding of health system purchasing and contracting processes, Experience navigating C-suite, supply chain, legal, finance, IT/security, and clinical stakeholders, Ability to build ROI models and executive business cases, Experience managing strategic account plans and enterprise deal cycles, Cross-functional collaboration skills, Strong executive communication and presentation skills, Willingness to travel 📃 Skills: AI, SaaS, CCTA, Cardiology, Radiology, Diagnostics, Medtech, Salesforce, ROI, Imaging, Healthcare, Contracting 🏢 Description: About the Opportunity Cleerly is seeking a highly accomplished Director, Corporate Accounts to lead enterprise-level commercial engagement with the largest Integrated Delivery Networks, health systems, and hospital organizations in the United States. This is a senior national role responsible for opening, developing, contracting, and expanding strategic IDN relationships that can materially accelerate Cleerly's growth. The Director, Corporate Accounts will report directly to the Chief Commercial Officer and will be responsible for building executive-level relationships across C-suite leadership, cardiovascular and imaging service line leaders, supply chain, contracting, and other key enterprise stakeholders. This individual will be expected to operate as a boardroom-level healthcare commercial leader who can clearly articulate clinical, economic, operational, and strategic value to large, complex health systems. This role focuses on national IDN strategy, enterprise contracting, committed-volume agreements, and strategic agreements that create opportunities for local hospital sales teams to drive site-level adoption and pull-through. Responsibilities - Develop and execute a national corporate account strategy targeting the largest and most strategically important IDNs and hospital systems in the United States. - Identify, open, and advance executive-level relationships with C-suite leaders, cardiovascular and imaging service line executives, supply chain, contracting, finance, and other key decision-makers within priority IDNs. - Lead the full enterprise sales process from initial access and strategic discovery through value proposition development, proposal, negotiation, contracting, and close. - Secure new national IDN and hospital system agreements that drive annual recurring revenue, committed CCTA volume, total contract value, and long-term strategic account growth. - Expand existing hospital system and IDN relationships by identifying additional sites, service lines, use cases, products, and enterprise-level opportunities. - Drive enterprise subscription and committed-volume agreements while structuring strategic agreements to create broader access for local hospital sales teams. - Partner closely with local hospital sales representatives to create opportunities and enable local pull-through at individual hospitals and sites within contracted IDNs. - Partner with Client Success Managers, Sales Leadership, Implementation, Marketing, Market Access, Sales Operations, Legal, and other internal stakeholders to ensure successful launch, adoption, utilization, and account expansion after enterprise contracts are signed. - Navigate complex IDN buying processes, including value analysis committees, supply chain, contracting, legal, IT/security review, market access discussions, and executive approval processes. - Build and maintain a robust pipeline of national IDN opportunities with clear account plans, stakeholder maps, revenue potential, committed CCTA volume, contract value, and forecast accuracy. - Develop strategic account plans for each priority IDN, including executive sponsors, clinical champions, financial buyers, contracting pathways, competitive dynamics, current CCTA volume, expansion potential, and local pull-through opportunities. - Represent the organization externally as a senior commercial leader engaging with health system executives on cardiovascular care transformation, imaging strategy, AI adoption, value-based care, patient access, and enterprise growth. Performance Measures - New contracted IDNs and hospital systems. - Annual recurring revenue generated from national IDN agreements. - Committed CCTA volume secured through enterprise agreements. - Total contract value closed. - Expansion revenue within existing IDN and hospital system accounts. - Number and quality of local hospital opportunities created for field sales teams. - Strategic account penetration across executive, clinical, operational, and contracting stakeholders. - Forecast accuracy, pipeline quality, and progression of priority IDN opportunities. Requirements - 10+ years of enterprise healthcare sales, corporate account management, strategic account leadership, or national account sales experience. - Demonstrated success selling into large IDNs, hospital systems, academic medical centers, or complex healthcare enterprises. - Strong existing relationships with senior leaders and decision-makers at the national IDN level. - Proven experience opening and closing large, complex healthcare enterprise agreements. - Experience selling medtech, healthcare AI, imaging, diagnostics, SaaS, cardiology, radiology, digital health, or other clinically oriented enterprise solutions. - Deep understanding of how large health systems evaluate, purchase, contract, implement, and scale new clinical technologies. - Experience navigating IDN stakeholders including C-suite executives, service line leaders, supply chain, contracting, legal, finance, IT/security, clinical champions, and value analysis committees. - Ability to sell across clinical, economic, workflow, strategic, and operational value drivers. - Strong business acumen with the ability to build enterprise-level business cases, ROI models, and executive presentations. - Track record of building strategic account plans, managing complex deal cycles, and accurately forecasting large enterprise opportunities. - Ability to work cross-functionally with field sales, client success, sales leadership, implementation, marketing, market access, legal, and sales operations teams. - Executive presence, strong communication skills, and credibility in boardroom-level health system discussions. - Willingness to travel as needed. Preferred Qualifications - Experience selling cardiovascular, radiology, imaging, AI-enabled clinical decision support, or advanced diagnostic solutions. - Experience with CCTA, coronary artery disease, cardiovascular service line strategy, population health, or value-based care. - Prior success creating national agreements that enabled local field sales teams to drive site-level adoption and pull-through. - Experience in a high-growth healthcare technology company. - Familiarity with market access, clinical workflow integration, and hospital implementation processes. Compensation - Base Salary: $175,000 - $225,000 - Commission: $125,000 - Total Target Compensation: $300,000 - $350,000 - Stock options, paid benefits, and employee perks included. Core Values - Humility - Excellence - Accountability - Remarkable - Teamwork Job duties, activities, and responsibilities are subject to change. Equal opportunity employer.
Technology
Trustly
VP, Solutions Engineering
Senior
Hybrid
San Francisco, CA
290,004 - 390,000 USD
🏢 Summary: Lead and scale the US Solutions Engineering function for a global payments platform, overseeing pre-sales engineering, merchant integrations, and technical account management. The role focuses on improving merchant onboarding, resolving complex technical issues, and partnering with Sales, Product, and Engineering teams to optimize API-based payment integrations. This hybrid leadership position is based in New York City or San Francisco. 🗂️ Requirements: 10+ years in solutions engineering, technical account management, or integration engineering, 3+ years in a leadership role, Experience reading and writing code, Ability to review API documentation and support integrations, Experience with merchant engineering teams, Knowledge of payments, fintech, or API-first platforms, Familiarity with ACH and webhook-based integrations, Cross-functional communication skills, Experience building processes and teams in fast-moving environments 📃 Skills: APIs, ACH, Webhooks, Fintech, Payments, Integrations, Engineering, Documentation, Reporting 🏢 Description: WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world's most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that's transforming the way the world pays. ABOUT THE SOLUTIONS ENGINEERING TEAM Trustly's Solutions Engineering team sits at the intersection of commercial and technical — responsible for making our merchants successful from the moment they sign through every phase of their integration and growth. The team combines deep technical expertise with a strong customer orientation, acting as the primary technical interface between Trustly and its merchant partners in the market. ABOUT THE ROLE As VP of Solutions Engineering, you will build and lead Trustly's US Solutions Engineering function — spanning pre-sales technical consulting, integration support, and ongoing technical account management for our merchant portfolio. You'll work closely with Sales, Product, and Engineering to ensure merchants integrate quickly, run reliably, and unlock the full value of Trustly's platform. This is a high-impact leadership role for someone who thrives at the intersection of technology and commercial outcomes. This role can be based in New York City or San Francisco. WHAT YOU'LL DO - Build and lead Trustly's US Solutions Engineering team — covering pre-sales engineering, implementation, and technical account management across our merchant base. - Own the technical onboarding experience for new merchants — driving down time-to-live, reducing integration friction, and ensuring merchants launch with confidence. - Partner with Sales and Commercial teams on enterprise deals — leading technical discovery, scoping integrations, and presenting Trustly's capabilities to merchant engineering and product teams. - Act as the primary escalation point for complex technical merchant issues — coordinating with Product and Engineering to drive resolution and feed learnings back into the product roadmap. - Develop scalable integration resources, documentation, and tooling that enable merchants to self-serve and reduce support burden over time. - Establish metrics and reporting for Solutions Engineering performance — time-to-integrate, merchant health, escalation volume, and team productivity. WHO YOU ARE - 10+ years of experience in solutions engineering, technical account management, or integration engineering, with at least 3 years in a leadership role. - Deep technical background — comfortable reading and writing code, reviewing API documentation, and engaging directly with merchant engineering teams on integration challenges. - Strong commercial instincts — you understand how technical decisions affect merchant outcomes and revenue, and you know how to communicate tradeoffs to both technical and non-technical audiences. - Experience in payments, fintech, or API-first platforms strongly preferred; familiarity with ACH, payment APIs, and webhook-based integrations a plus. - Builder mindset — you're energized by standing up a function, creating processes from scratch, and building a team in a fast-moving environment. - Excellent communicator and cross-functional partner; you earn trust quickly with merchants and internally with engineering and commercial stakeholders alike. Applications for this role are accepted on an ongoing basis. LOCATION & WORKPLACE This is a hybrid role based out of our San Francisco or New York hubs. We look for team members to be in the office Tuesday through Thursday. SALARY RANGES IN US-BASED ROLE POSTING Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only and do not include other perks and benefits. WHAT WE OFFER At Trustly, you’ll have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we’re shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You'll be challenged and empowered to grow, making a real impact every step of the way. Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way. We offer innovative perks and benefits packages that include: - Flexible paid time off & generous PTO accrual plans - Comprehensive medical, dental, vision, and other insurances - FSA & HSA plans for medical and dependent care - Home office set-up allowance - Internet stipend - Retirement plan match for 401k and RRSP - Gender-neutral paid parental leave, and more! (The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply to temporary positions.) OUR COMMITMENT TO YOU Trustly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Technology

Cleerly
Director, Corporate Accounts
Senior
Remote
San Francisco, CA
500,004 - 5,000,004 USD/yr
🏢 Summary: Senior enterprise healthcare sales role focused on building and expanding strategic relationships with large IDNs and hospital systems across the U.S. The position leads enterprise contracting, executive stakeholder engagement, and national account growth for AI-driven cardiovascular diagnostic solutions. Responsibilities include managing complex healthcare sales cycles, driving recurring revenue, and enabling local hospital adoption through strategic agreements. 🗂️ Requirements: 10+ years of enterprise healthcare sales experience, Experience selling into large IDNs, hospital systems, or academic medical centers, Existing relationships with national IDN senior leaders and decision-makers, Experience closing complex healthcare enterprise agreements, Experience selling medtech, healthcare AI, imaging, diagnostics, SaaS, cardiology, radiology, or digital health solutions, Understanding of health system purchasing, contracting, and implementation processes, Experience navigating C-suite, supply chain, legal, finance, IT/security, and clinical stakeholders, Ability to build ROI models and executive business cases, Experience managing strategic account plans and enterprise deal cycles, Cross-functional collaboration experience with sales, implementation, legal, and operations teams, Strong executive communication and presentation skills, Willingness to travel 📃 Skills: AI, SaaS, CCTA, Cardiology, Radiology, Diagnostics, Imaging, Salesforce, ROI, Contracting 🏢 Description: About the Opportunity Cleerly is seeking a highly accomplished Director, Corporate Accounts to lead enterprise-level commercial engagement with the largest Integrated Delivery Networks, health systems, and hospital organizations in the United States. This is a senior national role responsible for opening, developing, contracting, and expanding strategic IDN relationships that can materially accelerate growth. The Director, Corporate Accounts will report directly to the Chief Commercial Officer and will be responsible for building executive-level relationships across C-suite leadership, cardiovascular and imaging service line leaders, supply chain, contracting, and other key enterprise stakeholders. This individual will be expected to operate as a boardroom-level healthcare commercial leader who can clearly articulate clinical, economic, operational, and strategic value to large, complex health systems. This role focuses on national IDN strategy, enterprise contracting, committed-volume agreements, and strategic agreements that create opportunities for local hospital sales teams to drive site-level adoption and pull-through. Responsibilities - Develop and execute a national corporate account strategy targeting the largest and most strategically important IDNs and hospital systems in the United States. - Identify, open, and advance executive-level relationships with C-suite leaders, cardiovascular and imaging service line executives, supply chain, contracting, finance, and other key decision-makers within priority IDNs. - Lead the full enterprise sales process from initial access and strategic discovery through value proposition development, proposal, negotiation, contracting, and close. - Secure new national IDN and hospital system agreements that drive annual recurring revenue, committed CCTA volume, total contract value, and long-term strategic account growth. - Expand existing hospital system and IDN relationships by identifying additional sites, service lines, use cases, products, and enterprise-level opportunities. - Drive enterprise subscription and committed-volume agreements while also structuring strategic agreements that create broader access for local hospital sales teams. - Partner closely with local hospital sales representatives to create opportunities and enable local pull-through at individual hospitals and sites within contracted IDNs. - Partner with Client Success Managers, Sales Leadership, Implementation, Marketing, Market Access, Sales Operations, Legal, and other internal stakeholders to ensure successful launch, adoption, utilization, account reviews, and account expansion after enterprise contracts are signed. - Navigate complex IDN buying processes, including value analysis committees, supply chain, contracting, legal, IT/security review, market access discussions, and executive approval processes. - Build and maintain a robust pipeline of national IDN opportunities with clear account plans, stakeholder maps, next steps, revenue potential, committed CCTA volume, contract value, and forecast accuracy. - Develop strategic account plans for each priority IDN, including executive sponsors, clinical champions, financial buyers, contracting pathway, competitive dynamics, current CCTA volume, expansion potential, and local pull-through opportunities. - Represent the organization externally as a senior commercial leader capable of engaging credibly with health system executives on cardiovascular care transformation, imaging strategy, AI adoption, value-based care, patient access, and enterprise growth. Performance Measures - New contracted IDNs and hospital systems - Annual recurring revenue generated from national IDN agreements - Committed CCTA volume secured through enterprise agreements - Total contract value closed - Expansion revenue within existing IDN and hospital system accounts - Number and quality of local hospital opportunities created for field sales teams - Strategic account penetration across executive, clinical, operational, and contracting stakeholders - Forecast accuracy, pipeline quality, and progression of priority IDN opportunities Requirements - 10+ years of enterprise healthcare sales, corporate account management, strategic account leadership, or national account sales experience - Demonstrated success selling into large IDNs, hospital systems, academic medical centers, or complex healthcare enterprises - Strong existing relationships with senior leaders and decision-makers at the national IDN level - Proven experience opening and closing large, complex healthcare enterprise agreements - Experience selling medtech, healthcare AI, imaging, diagnostics, SaaS, cardiology, radiology, digital health, or other clinically oriented enterprise solutions - Deep understanding of how large health systems evaluate, purchase, contract, implement, and scale new clinical technologies - Experience navigating IDN stakeholders including C-suite executives, service line leaders, supply chain, contracting, legal, finance, IT/security, clinical champions, and value analysis committees - Ability to sell across clinical, economic, workflow, strategic, and operational value drivers - Strong business acumen with the ability to build enterprise-level business cases, ROI models, and executive presentations - Track record of building strategic account plans, managing complex deal cycles, and accurately forecasting large enterprise opportunities - Ability to work cross-functionally with field sales, client success, Sales Leadership, implementation, marketing, Market Access, legal, and Sales Operations teams - Executive presence, strong communication skills, and credibility in boardroom-level health system discussions - Willingness to travel as needed to succeed in the role Preferred Qualifications - Experience selling cardiovascular, radiology, imaging, AI-enabled clinical decision support, or advanced diagnostic solutions - Experience with CCTA, coronary artery disease, cardiovascular service line strategy, population health, or value-based care - Prior success creating national agreements that enabled local field sales teams to drive site-level adoption and pull-through - Experience in a high-growth healthcare technology company - Familiarity with market access, clinical workflow integration, and hospital implementation processes Compensation - Base Salary: $175,000 - $225,000 - Commission: $125,000 - Total Target Compensation: $300,000 - $350,000 - Stock options, paid benefits, and employee perks included
Technology

Securly
Technical Product Support - EdTech
Mid
Remote
49,920 - 54,084 USD/hr
🏢 Summary: Remote Technical Product Support Specialist role supporting K–12 schools using AI-powered safety and wellness platforms. The position focuses on troubleshooting technical issues, managing support tickets end-to-end, and assisting both technical and non-technical users across multiple support channels. Includes full-time remote work, benefits, and opportunities to grow technical expertise in SaaS and EdTech environments. 🗂️ Requirements: Unrestricted U.S. work authorization, Experience in customer-facing technical support or IT support, Proficiency with software products and IT systems, Knowledge of networking fundamentals, Experience supporting Windows, Experience supporting macOS, Experience supporting ChromeOS, Ability to troubleshoot technical issues independently, Ability to communicate technical guidance to non-technical users, Ability to learn new tools and platforms quickly 📃 Skills: Windows, macOS, ChromeOS, Networking, WiFi, IP, SaaS, EdTech, Slack, ITIL, CompTIA 🏢 Description: About Securly Securly is the K–12 market leader in AI-powered student safety and wellness solutions, protecting more than 20 million students across 20,000+ schools. Our mission is to create safer, more supportive learning environments by detecting potential harm, supporting student mental health, and empowering educators with actionable insights that help students thrive. By turning data into meaningful, actionable intelligence, Securly enables schools to identify risk earlier, reduce harmful incidents, and strengthen student support—driving measurable improvements in safety and wellbeing. Role Overview As a Technical Product Support Specialist, you are the frontline support partner for schools using Securly's platform. You support both technical and non-technical users—primarily K–12 IT administrators, educators, and school staff—via phone, chat, email, and web-based support requests. This role blends world-class customer service with technical problem-solving. You own customer issues end-to-end, from initial intake through final resolution or escalation, ensuring customers are never dropped between handoffs. You independently resolve common and more complex issues, progressively build product expertise across assigned solutions, and escalate complex cases with clear, decision-ready documentation. Success in this role is measured by resolution quality, customer satisfaction, operational reliability, and continuous learning—not just ticket volume. Compensation: $24–$26.44/hour + full benefits Location: Remote (U.S. Only) Work Authorization: Candidates must have unrestricted U.S. work authorization. Securly does not sponsor or transfer visas (H-1B, TN, OPT, or similar) for this position. Reports to: Manager of Support Services Type: Full-Time, Non-Exempt (Overtime Eligible) Schedule: Monday–Friday, 8:00am–5:00pm MST or CST What Success Looks Like First 90 Days – Core Execution & Product Foundations During the first 90 days, success is demonstrated by building strong fundamentals and operating reliably within established support expectations. - Consistently deliver high levels of customer satisfaction through professional, empathetic, and clear communication - Resolve a meaningful portion of common ticket types and escalate advanced issues in line with established benchmarks - Meet service level expectations (SLAs) for assigned tickets - Accurately log, categorize, and document tickets - Demonstrate a working understanding of assigned core products, configurations, and issue patterns - Escalate unresolved issues appropriately with clear troubleshooting context First 180 Days – Proficiency & Expanded Product Coverage - Sustain strong customer satisfaction and SLA adherence across support channels - Independently resolve a broader range of issues across multiple Securly products - Reduce repeat issues through effective diagnosis and customer guidance - Contribute to internal documentation and knowledge base resources - Demonstrate sound judgment when resolving, escalating, or collaborating on issues First 12 Months – Mastery & Continuous Improvement - Maintain a strong track record of customer satisfaction and resolution quality - Demonstrate deep product fluency across multiple Securly solutions - Resolve higher-complexity issues independently when appropriate - Support onboarding, knowledge sharing, or mentorship for peers - Provide recommendations to improve workflows, documentation, and customer experience What You Will Do Customer & Technical Support - Serve as the first point of contact via phone, chat, email, and web-based support requests - Troubleshoot and resolve customer, technical, and product issues using internal tools and testing environments - Guide non-technical users through technical steps, including live calls or screen-sharing sessions - Maintain ownership of issues from intake through final resolution Ticket & Queue Management - Manage inbound queues throughout shifts while balancing real-time and asynchronous work - Address tickets, calls, and voicemails while meeting SLA and quality expectations - Escalate issues with complete documentation for efficient handoff Documentation & Knowledge Sharing - Maintain accurate ticket notes detailing investigative steps and outcomes - Identify recurring issues and contribute improvements to documentation and workflows Collaboration & Learning - Participate in daily team touchpoints to share troubleshooting insights and patterns - Partner with Product, Engineering, DevOps, and Customer Success teams to resolve issues - Adapt to new tools, processes, and product updates while expanding responsibilities What We're Looking For Technical & Domain Foundations - Proficiency with software products, IT systems, and foundational networking concepts - Working knowledge of Wi-Fi and IP fundamentals - Experience diagnosing issues across device, network, and application layers - Hands-on experience in customer-facing technical support or IT support environments - Experience supporting Windows, macOS, and ChromeOS environments - Ability to learn new tools, platforms, and workflows - Experience in K–12 education, EdTech, or SaaS preferred Education & Certifications (Helpful, Not Required) - Coursework or degree in Computer Science, Information Technology, Networking, or related field is beneficial - Certifications such as CompTIA A+, Network+, or ITIL are valued but not mandatory - Hands-on experience is considered highly important Why You'll Love Working at Securly - Meaningful impact supporting schools and student wellbeing - Remote-first flexibility - Career growth opportunities - Mission-driven work environment Benefits & Perks - Competitive hourly pay with overtime eligibility - Medical, dental, and vision coverage - 401(k) with employer match - 12 weeks of fully paid parental leave - Unlimited PTO, paid holidays, and year-end shutdown - $1,000 annual professional development stipend - Free mental health resources and Employee Assistance Program Equal Opportunity Employer Securly is committed to building a diverse and inclusive workplace. Accommodations are available throughout the hiring process.