Service Delivery Manager

🏢 Summary: Leadership role responsible for defining and executing the digital workplace strategy within the Microsoft 365 ecosystem, combining strategic oversight with operational management. The position oversees collaboration platforms, endpoint management, and IT asset management while ensuring secure, stable, and high-performing services. The role includes leading international teams and driving continuous improvement of digital workplace services. 🗂️ Requirements: 5+ years of experience in IT service management, Experience leading technical teams across multiple locations, Proven expertise in Microsoft Endpoint Management (Intune, SCCM), In-depth knowledge of Microsoft 365 collaboration platforms, Strong knowledge of endpoint and device management, Experience with IT asset management, Experience working in ITIL-aligned environments, Fluent English (written and spoken) 📃 Skills: M365, Intune, SCCM, SharePoint, OneDrive, Teams, ITIL, EndpointManagement, DeviceManagement, VirtualDesktops, AssetManagement, Adobe 🏢 Description: Step into a key leadership role as the M365 Workplace Manager (all genders), where you will blend strategic vision with hands-on operational expertise. You will shape the future roadmap and drive initiatives that elevate our digital workplace, while ensuring seamless, stable system performance and high-quality, transparent change management. In this role, you will lead diverse workplace teams across Europe and global locations including China, Malaysia, Poland, Switzerland, and the US. You’ll hold strategic responsibility for collaboration platforms such as SharePoint, OneDrive, and Teams, as well as endpoint management covering notebooks, mobile devices, and virtual desktops. Additionally, you will oversee the asset management team, owning critical applications like Adobe and Microsoft products. Key Tasks and Responsibilities: Lead the strategic planning and day-to-day management of all digital workplace services. Develop and implement a comprehensive digital workplace strategy encompassing device management, collaboration platforms, and IT asset oversight. Ensure the secure and reliable operation of devices such as laptops, mobile phones, and virtual desktops, while facilitating effective teamwork using Microsoft Teams, SharePoint, and OneDrive. Oversee IT asset management, including critical applications like Adobe and Microsoft products. Collaborate closely with global IT teams to align projects with business objectives and company standards. Drive continuous improvement by enhancing user experience, increasing service reliability, and encouraging broader adoption of digital tools. Monitor service performance, manage budgets prudently, and provide regular updates to leadership. Your profile: At least 5+ years of experience in IT service management with expertise in digital workplace technologies and leading the team. Proven experience in Microsoft Endpoint Management (e.g., InTune, SCCM). Excellent English skills (both written and spoken). In-depth knowledge of endpoint management and collaboration platforms, particularly within the Microsoft 365 (M365) environment. Strategic mindset with the ability to align technology initiatives closely with business objectives. Demonstrated leadership skills, including managing diverse teams across multiple locations. Strong communication skills to effectively support and coordinate with global teams. If you are passionate technology leader with a strong track record of delivering innovative solutions, a disciplined approach to ITIL-aligned processes, we invite you to apply! Our offer: Contract of employment [umowa o pracę], we are looking for a long term cooperation, Annual reward 💰, Hybrid work model, A diverse and inclusive workplace, Festive benefits paid in April and December, Medical care with basic dental package (Medicover), with possibility to extend to Damian Medical Center, Possibility to extend medical care to family members, Life insurance with possible extended scope, Sports card (Medicover), Language courses, A vast training offer to support your development🚀, Wellbeing activities, CSR, with space for your initiatives*, Discounts for meals and special offers at Platan Business Park. *We are focusing on entertainment and supporting your physical and mental health – check out our LinkedIn profile ! The recruitment process consists of the following steps: CV selection – we contact selected candidates Phone screening with a recruiter (approx. 15 min) Initial interview with the Manager or technical Expert (video conference, approx. 1 hour) F2F meeting at the office, video conference, or decision on the selection of the candidate and making an offer. The information obligation arising from Article 18 [3ca] of the Labor Code is fulfilled before establishing the employment.

🏢 Summary: Senior HRIS Business Analyst responsible for partnering with HR and business leaders to optimize HR technology platforms, manage system enhancements, and deliver SDLC-driven projects that improve automation, reporting, and employee experience. The role focuses on UKG configuration, ATS optimization, cross-functional initiatives, and data-driven process improvement. It combines business analysis, QA/testing, change management, and HR systems support in a senior-level capacity. 🗂️ Requirements: Bachelor’s degree in Business Administration, Information Systems, Computer Science or related field (or equivalent experience), Minimum 5+ years of business analysis experience, At least 2 years in a senior or lead analyst role, Hands-on experience with UKG (configuration, support, process optimization), Experience with Applicant Tracking Systems (e.g., Greenhouse), Experience leading cross-functional initiatives, Strong proficiency in Excel (Pivot Tables, VLOOKUP, Power Query), Proficiency in Power BI or Tableau, Experience configuring enterprise applications, Strong analytical and problem-solving skills 📃 Skills: UKG, HRIS, ATS, Greenhouse, Excel, PowerBI, Tableau, WFM, SDLC, QA, Lean, SixSigma, Agile, HRMS 🏢 Description: Overview The Senior HRIS Business Analyst partners with HR, Payroll, Talent, Recruitment, IT, and business leaders to improve processes, optimize technology solutions, and support strategic initiatives. This role is responsible for analyzing business needs, managing system enhancements, supporting HR technology platforms, and delivering projects that improve efficiency, automation, reporting, and the employee experience. Your Impact The essential functions of this position include the following but not limited to: SDLC Project Management – Have knowledge of the software development process from requirements through delivery to production. Work with implementation team to deliver to customer expectations. Thoroughly document and communicate all project risks to project team. Software Analysis – Define requirements and evaluate existing functionality details to understand current system and future needs. Recognize and recommend to the business areas where efficiencies can be gained by altering the process or automating the process. Software Review and Testing – Perform QA to ensure thorough unit/system testing before hand-off for acceptance testing. Includes development and execution of test plans/cases. Support – Support, maintain, and document software functionality. Documentation - Produce user/operational documentation for the system as well as release notes. Change Management – Ensure project compliance to Change Management process. Coordinate the resolution of software defects as part of the QA and Change Management process. Review and plan upcoming releases, communicate to the business. Communication – Ensure all stakeholders are communicated with in a timely and consistent manner. Elicit requirements from the business to use to produce the scope and requirements. Process Improvement - Evaluate and improve HR processes through automation, standardization, and system enhancements. Partnership - Partner with stakeholders to gather, document, and analyze business requirements. Qualifications Basic Qualifications: Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field or equivalent experience. Minimum of 5+ years of experience in business analysis, with at least 2 years in a senior or lead analyst role. Experience with UKG (Ultimate Kronos Group) – hands-on configuration, support, and process optimization across HRIS modules. Applicant Tracking Systems (ATS) – experience supporting, configuring, or optimizing recruiting workflows with a modern ATS like Greenhouse or similar. Led cross-functional initiatives with significant business impact. Strong proficiency in Excel (Pivot Tables, VLOOKUP, Power Query), Power BI, or Tableau. Proficient in configuring enterprise applications to meet business requirements, with the ability to tailor workflows, user interfaces, and business rules without compromising system integrity. Strong analytical and problem-solving skills, with a data-driven mindset and the ability to interpret complex information, identify root causes, and recommend effective solutions. Deep understanding of user experiences principles and a strong ability to translate customer needs into technical requirements and process enhancements. Skilled in identifying potential project and operational risks, evaluating their impact, and proactively recommending mitigation strategies. Preferred Skills: Experience driving process improvement using established methodologies (e.g., Lean Six Sigma, Agile). Experience with Workforce Management (WFM) systems, including scheduling, timekeeping, and labor optimization (preferably UKG Workforce Management). Experience working with Greenhouse Applicant Tracking System (ATS). Strong hands-on experience with UKG Workforce Management (WFM). Proven success supporting or leading HR technology initiatives and enhancements. Experience participating in one or more end-to-end HRMS implementations. Position Specifics The initial base salary range for this position is expected to be between $99,000 and $125,000 annually. The final base salary offered will be determined by multiple factors, including job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, the compensation structure may include other components such as commissions and discretionary bonuses. A full range of medical, financial, and other benefits are offered (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. If hired, employee will be in an at-will position and the Company reserves the right to modify base salary and other discretionary compensation programs at any time, including for reasons related to individual performance, team performance, and market factors.