IT Support Engineer (100% Remote)

🏢 Summary: On-site IT Support Engineer role providing Level 1–2 technical support for end users in a Poland office, ensuring reliable local IT operations and alignment with global IT processes. The position focuses on hands-on troubleshooting, asset management, Microsoft 365 support, and coordination with regional and global IT teams. 🗂️ Requirements: Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent experience, 1–2 years of experience in IT support, desktop support, or service desk, Experience with Windows 10 and 11 administration and basic macOS support, Hands-on support for mobile devices, printers, and peripherals, Experience with Microsoft 365 including Outlook, Teams, and SharePoint, Experience with ticketing systems and incident management aligned with SLAs, Knowledge of IMAC activities including workstation setup and troubleshooting, Experience managing IT assets and inventory lifecycle, Understanding of identity and access management concepts, Familiarity with basic ITIL concepts including incident, request, and change management, Foundational understanding of AI concepts and use of AI-powered tools 📃 Skills: Windows, macOS, Microsoft365, Outlook, Teams, SharePoint, OneDrive, ITIL, Ticketing, IMAC, ActiveDirectory, AV, Printers, Mobile, SLA, Inventory, AI 🏢 Description: Description We are looking for an On-site IT Support Engineer to provide day-to-day technical support for our Poland office. This role is focused on end-user support, local IT operations, and close cooperation with regional and global IT teams to ensure smooth and reliable technology services. The position combines hands-on technical troubleshooting with user support, asset management, and consistent execution of global IT processes. Requirements As the on-site IT support engineer for the Poland office, this role focuses on end-user support, local infrastructure coordination, and consistent execution of global IT processes. Provide Level 1–2 on-site and remote IT support for end users (Windows/Mac, mobile devices, printers, peripherals). Log, track, and resolve incidents and service requests in the ticketing system in line with SLAs. Support employee onboarding and offboarding, including device setup, access requests, and equipment returns. Manage local IT assets (laptops, accessories, meeting room equipment), ensuring accurate inventory and lifecycle tracking. Perform IMAC activities, including workstation setup, moves, changes, and local troubleshooting. Support Microsoft 365 and collaboration tools (Outlook, Teams, SharePoint, meeting room A/V). Coordinate with regional/global IT teams and vendors for escalations and advanced support. Maintain documentation, support compliance activities, and follow information security policies. Experience, and Certifications Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience). 1–2 years of experience in IT support / desktop support / service desk (on-site and/or remote), ideally in an office environment. Good working knowledge of end-user computing (Windows 10/11, basic Mac support), mobile devices, printers, and standard troubleshooting practices. Familiarity with Microsoft 365 (Outlook, Teams, OneDrive/SharePoint) and meeting room / A/V basics; understanding of common identity/access concepts is a plus. Experience handling IT assets and inventory updates; comfortable following standard processes for device lifecycle, repairs, and replacements. Ability to coordinate with vendors and regional/global IT teams for escalations and scheduled on-site visits, providing clear information and follow-through. Well-organized and able to prioritize multiple tickets and tasks, documenting work clearly and escalating appropriately. Experience with ticketing tools and basic ITIL concepts (incident, request, change) is an advantage. Foundational understanding of AI concepts, including how machine learning models  work, common AI use cases, and basic principles of data handling. Ability to use AI‑powered tools and platforms to support daily tasks, with strong attention to detail and commitment to maintaining data accuracy. Fluent command of the Polish language (C1/C2) What you can expect from us: Unique professional and personal development at one of the pioneer companies in professional insurance support. Ongoing professional training – to onboard you for a good start and your further professional development. Your own growth training budget - use internal and external development opportunities and take advantage of your own budget. LUXMED medical cover for you with full dental care, oncological preventive program and additional mental health support with helpline & individual sessions with a therapist.. 8-hour work time with a lunch break already included - spend the rest of the day doing what is important to you as intended in the #2h4Family program. Private life insurance - 80% of the premium is covered by an employer. Employee referral program - we appreciate you recommending your friends to join us. Additional days off - to celebrate your birthday, moreover, if you want to do a volunteering work, feel free to do so with some extra days off. Integration events - monthly delicious breakfasts, movie nights, board game nights, outdoor events. Lively and modern office in the City Centre with parking space for employees. A supportive and friendly atmosphere created by passionate people.

🏢 Summary: Remote Full-Stack Software Engineer role focused on designing, building, and maintaining scalable web applications using modern backend and frontend technologies. The position involves end-to-end feature ownership, customer collaboration, and development of secure, high-performance systems. The engineer will work with Python, FastAPI, React, and cloud-native tools in a distributed team. 🗂️ Requirements: Approximately 5 years of professional software development experience, Strong backend development experience with Python and FastAPI, Experience with NGINX, Strong frontend development skills with React and TypeScript, Experience with Vite, Experience with MSSQL, Experience with SQLAlchemy, Hands-on experience with Docker, Hands-on experience with Kubernetes, Experience designing and consuming REST APIs, Experience with relational databases, Ability to design secure, scalable systems, Fluent English communication skills, EU citizenship, Residence in Poland 📃 Skills: Python, FastAPI, NGINX, React, TypeScript, Vite, MSSQL, SQLAlchemy, Docker, Kubernetes, REST, SQL, CI/CD, Cloud 🏢 Description: In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting-edge technologies that shape the world of the future. We are seeking a highly experienced Full-Stack Software Engineer to join a remote development team. The role focuses on designing, building, and maintaining scalable web applications using modern backend and frontend technologies. The ideal candidate is autonomous, proactive, and comfortable working directly with customers to translate business needs into robust technical solutions. Project information: Type of project: IT Services Office location: Poland Work mode: Remote Budget: 140-160 PLN net /h - b2b Only candidates with citizenship in the European Union and residence in Poland Start date: ASAP (depending on candidate availability) Project scope: Design, develop, and maintain backend services and REST APIs using Python and FastAPI Build modern, responsive frontend applications using React, TypeScript, and Vite Own features end-to-end, from backend logic to frontend user interfaces Collaborate directly with customers and stakeholders to gather requirements and provide technical guidance Design and optimize database schemas and queries using MSSQL and SQLAlchemy Deploy, operate, and maintain applications using Docker and Kubernetes Ensure best practices in security, performance, scalability, and maintainability Participate in architecture discussions and contribute to technical decision-making Troubleshoot production issues and provide reliable operational support Work closely with product, design, and engineering teams to deliver high-quality solutions on time Requirements: Approximately 5 years of professional software development experience Strong autonomy and ability to manage tasks with minimal supervision Proven experience in customer-facing or stakeholder-facing roles Solid backend development experience with Python, FastAPI, and NGINX Strong frontend development skills with React, TypeScript, and Vite Experience working with relational databases, particularly MSSQL, and ORM tools like SQL Alchemy Hands-on experience with containerization and orchestration tools such as Docker and Kubernetes Understanding of secure, scalable, and maintainable system design Experience in cloud environments (optional) Knowledge of CI/CD pipelines and DevOps best practices (optional) Experience working in agile or product-driven teams (optional) Strong verbal and written communication skills in English Self-driven, accountable, and results-oriented Comfortable working directly with customers and taking ownership of delivered solutions Team-oriented mindset with a proactive approach to problem-solving We offer: Remote working model Full-time job agreement based on b2b contract Private medical care with dental care (covering 70% of costs) + rehabilitation package. Family package option possible Multisport card (also for an accompanying person) Life insurance

🏢 Summary: B2B contract for an experienced Software Engineer to design and develop enterprise-grade CRM solutions based on Microsoft Dynamics 365 within large-scale public sector projects. The role focuses on extending D365 using Power Platform, building REST APIs, and managing data integrations in a fully remote, long-term engagement. Strong expertise in the Microsoft ecosystem and German language skills are essential. 🗂️ Requirements: 5+ years of experience as Software Engineer, Strong experience with MS Dynamics 365 CRM, Proficiency in C# and .NET, Experience with XML, Hands-on experience with Power Platform, Experience developing and consuming REST APIs, Strong knowledge of MS SQL and query optimization, Experience with SQL Server integrations, German language proficiency minimum B2, Experience working in Agile environments 📃 Skills: C#, .NET, Dynamics365, PowerPlatform, PowerApps, PowerAutomate, Dataverse, SQL, SQLServer, Oracle, REST, XML, SharePoint, PowerBI, AzureDevOps, Azure 🏢 Description: On behalf of our client – an international software house leading key digitalization projects for the public sector in the DACH region – we are looking for an experienced Engineer to join a team building modern, Enterprise-grade solutions. If you navigate the Microsoft ecosystem with ease and are comfortable communicating in German, this role is the perfect match for you. Core Project Details: Rate: 200 – 250 PLN/h + VAT (B2B) Contract Duration: Until 31.12.2026 (with extension options) Start Date: ASAP Location: 100% Remote Your Responsibilities: Design, implement, and maintain advanced CRM solutions based on Microsoft Dynamics 365 (Sales, Marketing, Financial Services modules). Extend functionality using the Power Platform (Power Apps, Power Automate, Virtual Agents). Work with Dataverse and relational databases ( SQL Server, Oracle ) to ensure effective data management. Develop and maintain REST APIs , ensuring high code quality through unit and E2E testing. Actively participate in Agile processes (Sprint Planning, Code Reviews) and collaborate with cross-functional teams. Engage in technical communication with stakeholders in both German and English . Requirements: 5+ years of experience as a Software Engineer, with a strong focus on MS Dynamics 365 CRM . Proficiency in C#, .NET, and XML , including the ability to debug complex issues. Hands-on experience with the Power Platform (process automation, app development). Proven track record with REST APIs (both consumption and development). Expertise in MS SQL (query optimization, D365 integrations). German language skills (min. B2) – this is a mandatory requirement. A proactive, solution-oriented mindset and a great fit for Agile environments. Nice to Have: Experience in configuring custom modules and building external APIs. Knowledge of CI/CD pipelines and Azure DevOps . Familiarity with infrastructure management within Microsoft Azure . Technical Stack: Core: .NET, C#, MS Dynamics 365, Power Platform, SharePoint. Data: SQL Server, Oracle, Power BI. DevOps/Cloud: Azure DevOps, Microsoft Azure. AI Support: Enhanced workflow using GitHub Copilot / LLM solutions. What We Offer: Participation in ambitious, large-scale projects (applications for national and local public administration). Access to cutting-edge, AI-supported development tools . Long-term cooperation within a stable, international environment. Interested? Please submit your CV in English or German.

🏢 Summary: Senior Ruby on Rails Developer responsible for building and maintaining production-grade server-side applications, implementing new features, and ensuring high code quality through testing and reviews. The role involves working with AWS-based environments, optimizing performance and scalability, and contributing to frontend components in React. The position requires close collaboration with cross-functional teams in a remote or hybrid setup. 🗂️ Requirements: 6+ years of experience with Ruby on Rails, Experience with Active Record and RSpec, Experience with AWS or Heroku in production environments, Experience with PostgreSQL or other RDBMS, Experience writing unit, integration, and E2E tests, Experience with TDD or strong testing practices, Experience building applications using MVC pattern, Experience building React components and integrating APIs, Understanding of distributed systems, Experience designing and consuming REST APIs, Knowledge of Agile methodologies (Scrum or Kanban), Polish and English at minimum B2 level 📃 Skills: Ruby, Rails, ActiveRecord, RSpec, AWS, Heroku, PostgreSQL, RDBMS, React, REST, MVC, TDD, Scrum, Kanban 🏢 Description: About us LLInformatics is a forward-thinking IT consulting firm, trusted by clients across Europe and North America. We specialize in delivering complex projects on time, with exceptional quality, and always meeting the highest compliance standards. Our remote-first team of 130+ experts is passionate about building cutting-edge digital products that drive real results. With a focus on data-driven decisions, measurable outcomes, and a strategic mindset, we’re raising the bar in our industry—backed by a strong, collaborative work culture that fuels our success. Contract Type: B2B Location: Remote or in our Warsaw office Your Tasks and Responsibilities: Implementing new functionalities on our client’s platform. Solving complex programming challenges while improving your knowledge. Conducting regular code reviews / PR reviews for your colleagues. Maintaining existing code and fixing bugs. Writing unit, integration, and E2E tests. Contributing to frontend components using React when needed. Supporting rapid iteration, experimentation, and data-driven development initiatives. Optimizing application performance, reliability, and scalability. Collaborating with Product Managers and cross-functional teams to align engineering execution with product vision. Requirements: 6+ years of experience in Ruby on Rails. Familiarity with Active Record and RSpec. Experience working on production applications in AWS or Heroku. Experience working with RDBMS like PostgreSQL. Experience writing tests / following a TDD approach or strong testing culture. Experience building server-side applications using the MVC pattern or similar. React experience (building components, integrating APIs). Understanding distributed systems and resilient applications. Practical knowledge of REST API communication. Polish and English at B2+ minimum level. Familiarity with Agile methodologies (Scrum, Kanban). Experience as a tech team lead is a strong plus. Demonstrated ability to leverage AI tools to improve workflows or development efficiency is a plus. Why join us? Flexible Working Hours – We focus on results! Manage your time, keep your team informed about your availability, and attend key meetings. Work from Anywhere – Choose your ideal setup! Work 100% remotely within the EU , go hybrid , or enjoy our Warsaw office , fully equipped for productivity. Comprehensive Onboarding – From day one, we ensure you feel comfortable and supported, so you can quickly become part of the team. Flat Structure – We value initiative and open communication. Every voice matters here! Positive Company Culture & Team Spirit – We create an environment where everyone feels appreciated and comfortable. Modern Work Methods – We use cutting-edge project management techniques inspired by the IT world. Transparent Communication – Regular 360° feedback sessions and mentor support to help you grow. Top-Notch Equipment – Get a MacBook for your work. If you choose to work from our Warsaw office , you'll also have access to a 34” (16:9) widescreen monitor and an ergonomic standing desk . Weekly English Lessons – Optional classes with a native speaker to help you improve your skills.

🏢 Summary: B2B contract for a Senior Ruby on Rails Developer to build and enhance a client platform, focusing on backend development, testing, performance optimization, and occasional React frontend work. The role involves solving complex engineering challenges, conducting code reviews, and collaborating with cross-functional teams in a remote-first environment. Emphasis is placed on scalable, reliable systems and data-driven product development. 🗂️ Requirements: 5+ years Ruby on Rails experience, Strong knowledge of ActiveRecord, Experience with RSpec, Experience with AWS or Heroku in production, Experience with PostgreSQL or other RDBMS, Experience with TDD and automated testing, Experience building MVC-based server-side applications, Experience building React components and integrating APIs, Understanding of distributed systems, Practical knowledge of REST APIs, B2+ level Polish and English, Experience with Agile methodologies 📃 Skills: Ruby, Rails, ActiveRecord, RSpec, AWS, Heroku, PostgreSQL, RDBMS, TDD, MVC, React, REST, Scrum, Kanban 🏢 Description: About us LLInformatics is a forward-thinking IT consulting firm, trusted by clients across Europe and North America. We specialize in delivering complex projects on time, with exceptional quality, and always meeting the highest compliance standards. Our remote-first team of 130+ experts is passionate about building cutting-edge digital products that drive real results. With a focus on data-driven decisions, measurable outcomes, and a strategic mindset, we’re raising the bar in our industry—backed by a strong, collaborative work culture that fuels our success. Contract Type: B2B Location: Remote or in our Warsaw office Your Tasks and Responsibilities: Implementing new functionalities on our client’s platform. Solving complex programming challenges while improving your knowledge. Conducting regular code reviews / PR reviews for your colleagues. Maintaining existing code and fixing bugs. Writing unit, integration, and E2E tests. Contributing to frontend components using React when needed. Supporting rapid iteration, experimentation, and data-driven development initiatives. Optimizing application performance, reliability, and scalability. Collaborating with Product Managers and cross-functional teams to align engineering execution with product vision. Requirements: 5+ years of experience in Ruby on Rails. Familiarity with Active Record and RSpec. Experience working on production applications in AWS or Heroku. Experience working with RDBMS like PostgreSQL. Experience writing tests / following a TDD approach or strong testing culture. Experience building server-side applications using the MVC pattern or similar. React experience (building components, integrating APIs). Understanding distributed systems and resilient applications. Practical knowledge of REST API communication. Polish and English at B2+ minimum level. Familiarity with Agile methodologies (Scrum, Kanban). Experience as a tech team lead is a strong plus. Demonstrated ability to leverage AI tools to improve workflows or development efficiency is a plus. Why join us? Flexible Working Hours – We focus on results! Manage your time, keep your team informed about your availability, and attend key meetings. Work from Anywhere – Choose your ideal setup! Work 100% remotely within the EU , go hybrid , or enjoy our Warsaw office , fully equipped for productivity. Comprehensive Onboarding – From day one, we ensure you feel comfortable and supported, so you can quickly become part of the team. Flat Structure – We value initiative and open communication. Every voice matters here! Positive Company Culture & Team Spirit – We create an environment where everyone feels appreciated and comfortable. Modern Work Methods – We use cutting-edge project management techniques inspired by the IT world. Transparent Communication – Regular 360° feedback sessions and mentor support to help you grow. Top-Notch Equipment – Get a MacBook for your work. If you choose to work from our Warsaw office , you'll also have access to a 34” (16:9) widescreen monitor and an ergonomic standing desk . Weekly English Lessons – Optional classes with a native speaker to help you improve your skills.

🏢 Summary: Hybrid IT Administrator role focused on maintaining and improving office IT infrastructure, ensuring hardware lifecycle management, network stability, and secure access management. The position involves hands-on support for macOS and Windows environments, cybersecurity practices, and administration of internal tools. The role requires strong on-site presence to support daily operations and infrastructure reliability. 🗂️ Requirements: 2-3 years experience in IT Support, Helpdesk (L2) or IT Administrator role, Experience with macOS and Windows administration, Knowledge of LAN, Wi-Fi and VPN networking, Understanding of hardware diagnostics, Practical knowledge of cybersecurity principles (MFA, phishing, password hygiene, least privilege), Experience managing user accounts and access rights, English at least Upper-Intermediate level 📃 Skills: macOS, Windows, LAN, Wi-Fi, VPN, MFA, Google, Workspace, Slack, Jira, Jamf, Kandji, MDM, Python, Bash, PowerShell 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. B2B/UZ: PLN 60-70 / hour Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer

🏢 Summary: Hybrid IT Administrator role focused on maintaining and improving the company’s IT environment, ensuring hardware lifecycle management, infrastructure stability, and effective user support. The position involves managing networks, access rights, security practices, and daily technical issues while supporting onboarding and offboarding processes. Strong on-site presence in Poznan is required to support office operations and teamwork. 🗂️ Requirements: 2–3 years experience in IT Support, Helpdesk (L2), or IT Administrator role, Experience with macOS administration, Experience with Windows administration, Knowledge of LAN, Wi-Fi, and VPN networking, Understanding of hardware diagnostics, Practical knowledge of cybersecurity principles (MFA, phishing, password hygiene, least privilege), Experience with access management and user account administration, Experience with Google Workspace, Slack, or Jira, Ability to manage hardware lifecycle and software licenses, Upper-Intermediate English level, Availability to work hybrid with minimum 4 days per week in office (Poznan) 📃 Skills: macOS, Windows, LAN, WiFi, VPN, MFA, Cybersecurity, Networking, Hardware, GoogleWorkspace, Slack, Jira, ITSupport, Helpdesk, AccessManagement 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer

🏢 Summary: Hybrid IT Administrator role responsible for ensuring stability, security, and continuous improvement of the company’s IT environment, with strong on-site presence in Poznan. The position focuses on hardware lifecycle management, network maintenance, access control, and hands-on user support. The role also supports cybersecurity practices and basic automation of IT processes. 🗂️ Requirements: 2-3 years experience in IT Support, Helpdesk (L2) or IT Administrator role, Experience with macOS and Windows administration, Knowledge of LAN, Wi-Fi and VPN networking, Understanding of hardware diagnostics, Practical knowledge of cybersecurity principles (MFA, phishing, password hygiene, least privilege), Experience managing user accounts and access rights, Ability to configure and install computer hardware, English at Upper-Intermediate level or higher 📃 Skills: macOS, Windows, LAN, Wi-Fi, VPN, MFA, Google, Workspace, Slack, Jira, Jamf, Kandji, Python, Bash, PowerShell, MDM, Arduino, Raspberry, Pi 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer

🏢 Summary: Hybrid IT Administrator role focused on maintaining and improving office IT infrastructure, ensuring stability of networks, hardware lifecycle management, access control, and user support. The position emphasizes hands-on support, cybersecurity practices, and administration of internal tools in a growing corporate environment. Requires strong on-site presence in Poznan to support daily operations and team collaboration. 🗂️ Requirements: 2-3 years experience in IT Support, Helpdesk (L2) or IT Administrator role, Experience with macOS and Windows administration, Knowledge of hardware diagnostics, Understanding of LAN, Wi-Fi and VPN networking, Practical cybersecurity knowledge (MFA, phishing, password hygiene, least privilege), Experience managing user accounts and access rights, Experience with Google Workspace, Slack or Jira administration, Ability to install and configure computer hardware, English at Upper-Intermediate level or higher 📃 Skills: macOS, Windows, LAN, Wi-Fi, VPN, MFA, GoogleWorkspace, Slack, Jira, Jamf, Kandji, MDM, Python, Bash, PowerShell, Arduino, RaspberryPi 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer